| Discussion Forum: Thread 315296 |
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| | | Author: | fracksfreakshow  | | Posted: | Jan 4, 2022 20:29 | | Subject: | Crushed Set From Lego? | | Viewed: | 193 times | | Topic: | LEGO products | |
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| Anybody else ever received a crushed set from a Lego.com order? This is the
first time from a Lego order something like this has happened to me. The delivery
box was in normal condition, so when the set was packed it was already crushed.
The entire box is crushed and even the end of the box is ripped off. Maybe
someone wasn't feeling so awesome at the Lego factory that day? I was going
to give the set as a gift, but I think I'll order a new one and just keep
this set myself to assemble.
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| | | | | Author: | Nubs_Select | | Posted: | Jan 4, 2022 20:32 | | Subject: | Re: Crushed Set From Lego? | | Viewed: | 51 times | | Topic: | LEGO products | |
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| I’ve gotten some pretty damaged boxes from LEGO directly even when the shipping
box is in decent condition.
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| | | | | Author: | BrickBros20 | | Posted: | Jan 4, 2022 20:52 | | Subject: | Re: Crushed Set From Lego? | | Viewed: | 59 times | | Topic: | LEGO products | |
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| In LEGO, fracksfreakshow writes:
| | Anybody else ever received a crushed set from a Lego.com order? This is the
first time from a Lego order something like this has happened to me. The delivery
box was in normal condition, so when the set was packed it was already crushed.
The entire box is crushed and even the end of the box is ripped off. Maybe
someone wasn't feeling so awesome at the Lego factory that day? I was going
to give the set as a gift, but I think I'll order a new one and just keep
this set myself to assemble.
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Could probably call LEGO, and they would probably make it right
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| | | | | Author: | calebfishn | | Posted: | Jan 5, 2022 00:34 | | Subject: | Re: Crushed Set From Lego? | | Viewed: | 59 times | | Topic: | LEGO products | |
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| In LEGO, fracksfreakshow writes:
| | Anybody else ever received a crushed set from a Lego.com order? This is the
first time from a Lego order something like this has happened to me. The delivery
box was in normal condition, so when the set was packed it was already crushed.
The entire box is crushed and even the end of the box is ripped off. Maybe
someone wasn't feeling so awesome at the Lego factory that day? I was going
to give the set as a gift, but I think I'll order a new one and just keep
this set myself to assemble.
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Every time I received something like that from Lego, a telephone call to the
help number resulted in a return and a new set sent out. They've always
been very nice in my experience.
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| | | | | Author: | yorbrick | | Posted: | Jan 5, 2022 02:44 | | Subject: | Re: Crushed Set From Lego? | | Viewed: | 55 times | | Topic: | LEGO products | |
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| In LEGO, fracksfreakshow writes:
| | Anybody else ever received a crushed set from a Lego.com order? This is the
first time from a Lego order something like this has happened to me. The delivery
box was in normal condition, so when the set was packed it was already crushed.
The entire box is crushed and even the end of the box is ripped off. Maybe
someone wasn't feeling so awesome at the Lego factory that day? I was going
to give the set as a gift, but I think I'll order a new one and just keep
this set myself to assemble.
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Yes, I've had it before. Perfect shipping box but completely trashed box.
Complain and tell them you want it replaced or refunded.
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| | | | | Author: | dearlydeparted | | Posted: | Jan 5, 2022 11:40 | | Subject: | Re: Crushed Set From Lego? | | Viewed: | 61 times | | Topic: | LEGO products | |
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| In LEGO, fracksfreakshow writes:
| | Anybody else ever received a crushed set from a Lego.com order? This is the
first time from a Lego order something like this has happened to me. The delivery
box was in normal condition, so when the set was packed it was already crushed.
The entire box is crushed and even the end of the box is ripped off. Maybe
someone wasn't feeling so awesome at the Lego factory that day? I was going
to give the set as a gift, but I think I'll order a new one and just keep
this set myself to assemble.
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Oh, yes! I've had about 8-9 shipments over the years where the outer box
was fine and the set box looked like it was drop kicked or stomped. In the
beginning, I used to say oh well, luck of the draw. Not any more. With the high
price of some of these sets, I expect a decent box. As others suggest, call lego,
explain the damage of contents and that you'd like a replacement. They always
handled it well. It doesn't always work out to do this at the holiday though,
especially if it's a gift, with most sets selling out very quickly.
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USA, Kentucky
Canada, Ontario
United Kingdom, England
