| Discussion Forum: Thread 315149 |
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| | | Author: | akunthita  | | Posted: | Jan 1, 2022 11:22 | | Subject: | Can't Change Payment Status On Order | | Viewed: | 76 times | | Topic: | Payment Methods | |
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| Quick question: I remember in the past, sellers were able to change the payment
status manually if a payment came through in a different way than the buyer originally
selected. However, this seems to be no longer the case.
I have an order (from mid-December) where the buyer selected Paypal Onsite as
the payment method, but they ended up paying directly via Paypal (at least I
think this is what happened). Because BL didn't recognize the payment coming
through, the Payment Status column still shows as "None", and I can't change
it. This also means that I can't show the item as shipped, and I can't
file the order away either.
I was able to add the tracking number, the order has been delivered, BL fees
have been charged, so there are no issues on any of those fronts. However, because
I can't change any of the settings, it seems like my only option is to wait
six months until the order naturally falls off my dashboard.
Is there a way I can mark this order as paid and shipped, and file the order
away?
Thanks for any help with this, and Happy New Year! 
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| | | | | Author: | dmoser22 | | Posted: | Jan 21, 2022 11:33 | | Subject: | Re: Can't Change Payment Status On Order | | Viewed: | 27 times | | Topic: | Payment Methods | |
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| | I’d love to see an answer to this, as I’m in the same situation right now. |
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| | | | | Author: | beaverbrick | | Posted: | Jan 21, 2022 11:50 | | Subject: | Re: Can't Change Payment Status On Order | | Viewed: | 22 times | | Topic: | Payment Methods | |
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| In Payment Methods, akunthita writes:
| | Quick question: I remember in the past, sellers were able to change the payment
status manually if a payment came through in a different way than the buyer originally
selected. However, this seems to be no longer the case.
I have an order (from mid-December) where the buyer selected Paypal Onsite as
the payment method, but they ended up paying directly via Paypal (at least I
think this is what happened). Because BL didn't recognize the payment coming
through, the Payment Status column still shows as "None", and I can't change
it. This also means that I can't show the item as shipped, and I can't
file the order away either.
I was able to add the tracking number, the order has been delivered, BL fees
have been charged, so there are no issues on any of those fronts. However, because
I can't change any of the settings, it seems like my only option is to wait
six months until the order naturally falls off my dashboard.
Is there a way I can mark this order as paid and shipped, and file the order
away?
Thanks for any help with this, and Happy New Year!
|
Are you able to change it using the Edit Order button?
Open the order and scroll all the way to the bottom of the page to find Edit
Order (see pic).
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| | | | | Author: | psusaxman2000 | | Posted: | Jan 21, 2022 12:14 | | Subject: | Re: Can't Change Payment Status On Order | | Viewed: | 31 times | | Topic: | Payment Methods | |
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| In Payment Methods, akunthita writes:
| | Quick question: I remember in the past, sellers were able to change the payment
status manually if a payment came through in a different way than the buyer originally
selected. However, this seems to be no longer the case.
I have an order (from mid-December) where the buyer selected Paypal Onsite as
the payment method, but they ended up paying directly via Paypal (at least I
think this is what happened). Because BL didn't recognize the payment coming
through, the Payment Status column still shows as "None", and I can't change
it. This also means that I can't show the item as shipped, and I can't
file the order away either.
I was able to add the tracking number, the order has been delivered, BL fees
have been charged, so there are no issues on any of those fronts. However, because
I can't change any of the settings, it seems like my only option is to wait
six months until the order naturally falls off my dashboard.
Is there a way I can mark this order as paid and shipped, and file the order
away?
Thanks for any help with this, and Happy New Year!
|
Was the seller from the US or another location where Taxes or VAT are charged?
If so, then they have to pay through the BL Onsite so that proper fees and such
can be withheld. If they paid via Paypal offsite then they bypassed this collection.
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| | | | | Author: | janzenroth | | Posted: | Jan 21, 2022 13:15 | | Subject: | Re: Can't Change Payment Status On Order | | Viewed: | 30 times | | Topic: | Payment Methods | |
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| If you first change the order status to "Ready" then you can change it to "Paid"
and "Shipped". I hope this helps.
Evan
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USA, Florida
United Kingdom, England
Canada, Manitoba