| Discussion Forum: Thread 315120 |
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| | | Author: | vascofarias  | | Posted: | Dec 31, 2021 14:37 | | Subject: | I didn´t receive my package... | | Viewed: | 244 times | | Topic: | Buying | |
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| I didn´t receive my package;
the seller put a wrong adress; he already receive the payment, he knows and he
identified the problem, but he refuses to give my money back;
how can I complain?
to whom?
I want to report this on his profile, but how do I do it?
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| | | | | Author: | Teup | | Posted: | Dec 31, 2021 14:48 | | Subject: | Re: I didn´t receive my package... | | Viewed: | 77 times | | Topic: | Buying | |
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| In Buying, vascofarias writes:
| | I didn´t receive my package;
the seller put a wrong adress; he already receive the payment, he knows and he
identified the problem, but he refuses to give my money back;
how can I complain?
to whom?
I want to report this on his profile, but how do I do it?
|
Sorry to hear that. You paid and the seller did not send the order to you. That
means it's an NSS - a Non Shipping Seller.
From this page you can start the NSS procedure: https://www.bricklink.com/retract.asp
When the seller doesn't resolve the situation and it completes, it gets marked
in their account. 3 NSS results in the seller losing their selling privileges.
Secondly, you can leave negative feedback, which will be visible to future buyers.
Sellers really don't like this, so telling the seller that you will do that
if he doesn't refund, sometimes proves to be a useful way to 'inspire'
the seller to be a little nicer.
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| | | | | | | Author: | peregrinator | | Posted: | Dec 31, 2021 15:19 | | Subject: | Re: I didn´t receive my package... | | Viewed: | 59 times | | Topic: | Buying | |
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| In Buying, Teup writes:
| | Secondly, you can leave negative feedback, which will be visible to future buyers.
Sellers really don't like this, so telling the seller that you will do that
if he doesn't refund, sometimes proves to be a useful way to 'inspire'
the seller to be a little nicer.
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Also, depending on how you paid for the order, you might be able to submit a
claim to get your money back.
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| | | | | | | Author: | zorbanj | | Posted: | Dec 31, 2021 15:37 | | Subject: | Re: I didn´t receive my package... | | Viewed: | 57 times | | Topic: | Buying | |
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| OP has zero feedback. If he leaves negative feedback, he will probably receive
a negative in return. A negative will drop his total feedback to -1. He will
be unable to buy from any seller with the "Disallow members with negative feedback
score to buy from my store" setting enabled.
Might be best to skip leaving negative feedback this time, even if a negative
is warranted.
In Buying, Teup writes:
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Secondly, you can leave negative feedback, which will be visible to future buyers.
Sellers really don't like this, so telling the seller that you will do that
if he doesn't refund, sometimes proves to be a useful way to 'inspire'
the seller to be a little nicer.
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| | | | | | | | | Author: | calebfishn | | Posted: | Dec 31, 2021 15:40 | | Subject: | Re: I didn´t receive my package... | | Viewed: | 63 times | | Topic: | Buying | |
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| In Buying, zorbanj writes:
| | OP has zero feedback. If he leaves negative feedback, he will probably receive
a negative in return. A negative will drop his total feedback to -1. He will
be unable to buy from any seller with the "Disallow members with negative feedback
score to buy from my store" setting enabled.
Might be best to skip leaving negative feedback this time, even if a negative
is warranted.
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If the NSS is completed, I think the seller will not be able to leave feedback.
Hopefully the buyer paid with paypal, and can get money back.
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Dec 31, 2021 15:46 | | Subject: | Re: I didn´t receive my package... | | Viewed: | 68 times | | Topic: | Buying | |
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| That's right, good point.
But if the NSS is not completed because the buyer is refunded the order status
resets to the earlier status ans FB can be left.
In Buying, calebfishn writes:
| | In Buying, zorbanj writes:
| | OP has zero feedback. If he leaves negative feedback, he will probably receive
a negative in return. A negative will drop his total feedback to -1. He will
be unable to buy from any seller with the "Disallow members with negative feedback
score to buy from my store" setting enabled.
Might be best to skip leaving negative feedback this time, even if a negative
is warranted.
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If the NSS is completed, I think the seller will not be able to leave feedback.
Hopefully the buyer paid with paypal, and can get money back.
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| | | | | Author: | tonnic | | Posted: | Dec 31, 2021 15:56 | | Subject: | Re: I didn´t receive my package... | | Viewed: | 77 times | | Topic: | Buying | |
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| In Buying, vascofarias writes:
| | I didn´t receive my package;
the seller put a wrong adress; he already receive the payment, he knows and he
identified the problem, but he refuses to give my money back;
how can I complain?
to whom?
I want to report this on his profile, but how do I do it?
|
I agree with the others regarding NSS, possible PayPal dispute etc.
But the only extra part of information I would like to know from you is:
Is it possible the seller shipped it to an address written in your PayPal account
if paid by PayPal or was it a completely different address?
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| | | | | Author: | yorbrick | | Posted: | Dec 31, 2021 16:55 | | Subject: | Re: I didn´t receive my package... | | Viewed: | 66 times | | Topic: | Buying | |
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| In Buying, vascofarias writes:
| | I didn´t receive my package;
the seller put a wrong adress; he already receive the payment, he knows and he
identified the problem, but he refuses to give my money back;
how can I complain?
to whom?
I want to report this on his profile, but how do I do it?
|
When you say the seller put the the wrong address, what do you mean? Did they
make an error, or did you supply the wrong address?
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| | | | | | | Author: | tonnic | | Posted: | Jan 1, 2022 12:51 | | Subject: | Re: I didn´t receive my package... | | Viewed: | 42 times | | Topic: | Buying | |
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| In Buying, yorbrick writes:
| | In Buying, vascofarias writes:
| | I didn´t receive my package;
the seller put a wrong adress; he already receive the payment, he knows and he
identified the problem, but he refuses to give my money back;
how can I complain?
to whom?
I want to report this on his profile, but how do I do it?
|
When you say the seller put the the wrong address, what do you mean? Did they
make an error, or did you supply the wrong address?
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Since the OP doesn’t respond it may well be the latter is right.
Why do we see this so often, zero feedback members making a forumpost and never
respond anymore.
And don’t say it is because they think they will receive a notification by e-mail.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Jan 1, 2022 13:12 | | Subject: | Re: I didn´t receive my package... | | Viewed: | 58 times | | Topic: | Buying | |
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| In Buying, tonnic writes:
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Why do we see this so often, zero feedback members making a forumpost and never
respond anymore.
And don’t say it is because they think they will receive a notification by e-mail.
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Okay, I won’t  … but maybe they can’t find their post when they come back?
That’s why I always think twice before moving posts/threads when they are not
in the correct topic: are people using the topics or do they always sift through
the general page where everything is thrown pell-mell?
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