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| | | Author: | NedsBrickShop  | | Posted: | Dec 29, 2021 11:45 | | Subject: | Is rudeness grounds for negative feedback? | | Viewed: | 248 times | | Topic: | Feedback | |
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| I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
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| | | | | Author: | cosmicray | | Posted: | Dec 29, 2021 11:56 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 89 times | | Topic: | Feedback | |
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| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
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It depends ...
One viewpoint is that feedback represents the whole essence of the transaction.
More recently, I'm seeing a trend to where feedback is simply was the buyer
(or seller) happy or unhappy. That type of feedback has external influences,
above and beyond the transaction, but it creeps in.
BL is being a bit less responsive in removing undesired feedback, so take that
into consideration.
I may well receive another negative, and all because a customer is arguing about
the definition of INCOMPLETE. The feedback system here needs serious revision,
and mostly to sort out when non-positive is justified or not.
Nita Rae
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| | | | | Author: | calebfishn | | Posted: | Dec 29, 2021 12:58 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 74 times | | Topic: | Feedback | |
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| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
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No one needs to deal with a truly rude seller. A polite and professional manner
is a required part of customer service. So, yes, I would consider leaving negative
feedback if I was mistreated as a buyer.
Feedback given is not only a message to the seller, it is a message to the community.
I feel this is just like shopping at the local hardware store, etc. If I was
treated in a rude, unreasonable manner by a store owner, you better believe I
would tell my friends about it and suggest they avoid that store.
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| | | | | | | Author: | infinibrix | | Posted: | Dec 30, 2021 07:43 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 76 times | | Topic: | Feedback | |
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| In Feedback, calebfishn writes:
| | In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
|
No one needs to deal with a truly rude seller. A polite and professional manner
is a required part of customer service. So, yes, I would consider leaving negative
feedback if I was mistreated as a buyer.
Feedback given is not only a message to the seller, it is a message to the community.
I feel this is just like shopping at the local hardware store, etc. If I was
treated in a rude, unreasonable manner by a store owner, you better believe I
would tell my friends about it and suggest they avoid that store.
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Very true, but given the seller does'nt care much for their own customer
service they probably don't care enough about whether their feedback remains
in good standing either so whats the point in the buyer jeopardising their own
feedback just as a means of warning others?
Until Bricklink implements a feedback system that protects buyer opinion without
the fear of retaliation then the feedback system will always remain flawed and
unfit for purpose!
My advice to the OP would be to block the store, tell the seller what you think
of their poor service and don't leave any feedback so as not to give them
the satisfaction of jeopardising your own repuation!
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| | | | | Author: | axaday | | Posted: | Dec 29, 2021 14:10 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 94 times | | Topic: | Feedback | |
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| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
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Anything that particularly shaped your feeling about a transaction is grounds
for your feedback, but negative feedback should come with a specific comment
so other people can judge for themselves whether your experience is likely to
relate to them.
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| | | | | Author: | yorbrick | | Posted: | Dec 29, 2021 17:15 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 70 times | | Topic: | Feedback | |
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| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
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At the very least, least favourite the store and also stop list them so they
cannot buy from you.
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| | | | | Author: | SilentMode | | Posted: | Dec 29, 2021 18:27 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 88 times | | Topic: | Feedback | |
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| I would leave negative feedback and stoplist them (is that what it's called?),
just as I have with a few people on here as a result of their behaviour.
In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
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| | | | | Author: | popsicle | | Posted: | Dec 31, 2021 16:45 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 128 times | | Topic: | Feedback | |
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| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
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Let me answer your subject line “Is rudeness grounds for negative feedback" by
posing another question: Is politeness grounds for positive feedback?
Let’s say after receiving two orders, you find one to be substandard albeit
with placating and very polite comms - The other, superb in respect to shipping-packaging-pricing
and product quality, but accompanied by what you consider to be “rude” comms.
What then would be the considered respective feedbacks? An even more trenchant
question to ask oneself: which of the two would you continue buying from? 
Personally in looking back, I've spent the largest amount of money over the
years on BL with perhaps one of the rudest I've come across here. Just added
thoughts when pondering all things feedback…
I still think that the “feedback system” will be the last thing that e-commerce
sites end-up conquering with sound solution.
-popsicle
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| | | | | Author: | eileenkeeney | | Posted: | Dec 31, 2021 16:55 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
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Not in my opinion (whatever that is worth).
Personally, I might leave a neutral depending on the degree of rudeness (which
is very subject to opinion).
I reserve negative for cases of where I am certain I was cheated even after effort
was made to get the seller to make things right.
I have more often avoided buying from a seller due to their responses to feedback
than I have due to actual feedback.
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| | | | | | | Author: | Davabo | | Posted: | Jan 3, 2022 16:42 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 32 times | | Topic: | Feedback | |
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| In Feedback, eileenkeeney writes:
| | In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
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Not in my opinion (whatever that is worth).
Personally, I might leave a neutral depending on the degree of rudeness (which
is very subject to opinion).
I reserve negative for cases of where I am certain I was cheated even after effort
was made to get the seller to make things right.
I have more often avoided buying from a seller due to their responses to feedback
than I have due to actual feedback.
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Interesting point.
I have had a lot of really great experiences here, and actually really only one
bad.
Why isn't there a secret 10-point Likert-scale you could give the seller.
I feel that positive-neutral-negative is not enough..
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