| Discussion Forum: Thread 314373 |
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| | | Author: | cuddlycj  | | Posted: | Dec 15, 2021 19:31 | | Subject: | Negative feedback back given for NO reason | | Viewed: | 248 times | | Topic: | Feedback | |
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| Buyer gave negative feedback without contacting me first.
Order was under control of the postal service when this happened.
Didn't allow me to resolve issue!
Has since been :
1.repaid for total order costs!
2. Order was returned to me and I have since posted it back to Buyer!
I feel that I have been extorted due to the negative feedback!
I had at that point NO Negative feedback for being a Seller!
Not Happy!
I have put in request for negative feedback to be removed!
Apparently Rejected but not reason why!
AND No asking me why either!!
On removal of Feedback list says - the following applies:
Seller is attempting feedback extortion AND Not relevant to the order (once
with postal service, we can't do anything about it!)
Who can I message for assistance to solve this PROBLEM!
Thanks Cate
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| | | | | Author: | Brick_Qc | | Posted: | Dec 16, 2021 00:20 | | Subject: | (Cancelled) | | Viewed: | 100 times | | Topic: | Feedback | |
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| | (Cancelled) |
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| | | | | Author: | mgriffin | | Posted: | Dec 16, 2021 16:09 | | Subject: | Re: Negative feedback back given for NO reason | | Viewed: | 59 times | | Topic: | Feedback | |
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| In Feedback, cuddlycj writes:
| | Buyer gave negative feedback without contacting me first.
Order was under control of the postal service when this happened.
Didn't allow me to resolve issue!
Has since been :
1.repaid for total order costs!
2. Order was returned to me and I have since posted it back to Buyer!
I feel that I have been extorted due to the negative feedback!
I had at that point NO Negative feedback for being a Seller!
Not Happy!
I have put in request for negative feedback to be removed!
Apparently Rejected but not reason why!
AND No asking me why either!!
On removal of Feedback list says - the following applies:
Seller is attempting feedback extortion AND Not relevant to the order (once
with postal service, we can't do anything about it!)
Who can I message for assistance to solve this PROBLEM!
Thanks Cate
|
Dont worry too much about it. Nearly all sellers have unfair neg feedback, forget
about it and move on
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| | | | | Author: | jennnifer | | Posted: | Dec 16, 2021 19:42 | | Subject: | Re: Negative feedback back given for NO reason | | Viewed: | 78 times | | Topic: | Feedback | |
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| From the buyer's perspective, the reason is that they don't have their
order.
I would suggest calmly and politely explaining the situation to your buyer. Include
the link to how to change negative feedback.
Unless there was communication from the buyer you have not related here, I don't
see how this can be called extortion.
I know it's frustrating to receive bad feedback, but a positive and apologetic
demeanor might get you a better outcome. You can catch more bees with honey...
Good luck,
Jen
In Feedback, cuddlycj writes:
| | Buyer gave negative feedback without contacting me first.
Order was under control of the postal service when this happened.
Didn't allow me to resolve issue!
Has since been :
1.repaid for total order costs!
2. Order was returned to me and I have since posted it back to Buyer!
I feel that I have been extorted due to the negative feedback!
I had at that point NO Negative feedback for being a Seller!
Not Happy!
I have put in request for negative feedback to be removed!
Apparently Rejected but not reason why!
AND No asking me why either!!
On removal of Feedback list says - the following applies:
Seller is attempting feedback extortion AND Not relevant to the order (once
with postal service, we can't do anything about it!)
Who can I message for assistance to solve this PROBLEM!
Thanks Cate
|
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| | | | | | | Author: | jennnifer | | Posted: | Dec 16, 2021 19:43 | | Subject: | Re: Negative feedback back given for NO reason | | Viewed: | 68 times | | Topic: | Feedback | |
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| In Feedback, jennnifer writes:
| | From the buyer's perspective, the reason is that they don't have their
order.
I would suggest calmly and politely explaining the situation to your buyer. Include
the link to how to change negative feedback.
Unless there was communication from the buyer you have not related here, I don't
see how this can be called extortion.
I know it's frustrating to receive bad feedback, but a positive and apologetic
demeanor might get you a better outcome. You can catch more bees with honey...
Good luck,
Jen
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LOL. Flies with honey I meant. Gotta read before I post!
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| | | | | | | | | Author: | popsicle | | Posted: | Dec 16, 2021 21:26 | | Subject: | Re: Negative feedback back given for NO reason | | Viewed: | 90 times | | Topic: | Feedback | |
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| In Feedback, jennnifer writes:
| | In Feedback, jennnifer writes:
| | From the buyer's perspective, the reason is that they don't have their
order.
I would suggest calmly and politely explaining the situation to your buyer. Include
the link to how to change negative feedback.
Unless there was communication from the buyer you have not related here, I don't
see how this can be called extortion.
I know it's frustrating to receive bad feedback, but a positive and apologetic
demeanor might get you a better outcome. You can catch more bees with honey...
Good luck,
Jen
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LOL. Flies with honey I meant. Gotta read before I post!
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I don't know, I think you might be onto something. By offering the bees
their honey back, you can lure them in for capture before the flies show up  
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