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| | | Author: | Heartbricker  | | Posted: | Nov 19, 2021 09:20 | | Subject: | Admin; please help, potentially serious bug | | Viewed: | 520 times | | Topic: | Problem | |
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| We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
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| | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 09:22 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 134 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
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| | | | | | | Author: | BrickAndStone | | Posted: | Nov 19, 2021 09:43 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 95 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
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|
Weird. Potentially could lose a lot of business from this.
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| | | | | | | Author: | PapaPearson | | Posted: | Nov 19, 2021 09:49 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 97 times | | Topic: | Problem | |
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| I'm in Ohio...I went to your store and made a cart and went to check out,
I didn't see a message that said you couldn't ship to Ohio.
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| | | | | | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 10:07 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 80 times | | Topic: | Problem | |
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| In Problem, PapaPearson writes:
| | I'm in Ohio...I went to your store and made a cart and went to check out,
I didn't see a message that said you couldn't ship to Ohio.
|
Thank you,
This helps.
All our invoices are sent manually, no IC.
We do have onsite payment set up and have many orders from OH regularly.
The order consists only of parts and no sets.
It might be something in the user's setting.
Thank you.
The Heart Bricker.
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| | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Nov 19, 2021 10:11 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 89 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | In Problem, PapaPearson writes:
| | I'm in Ohio...I went to your store and made a cart and went to check out,
I didn't see a message that said you couldn't ship to Ohio.
|
Thank you,
This helps.
All our invoices are sent manually, no IC.
We do have onsite payment set up and have many orders from OH regularly.
The order consists only of parts and no sets.
It might be something in the user's setting.
Thank you.
The Heart Bricker.
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Is it a new user? Do you have your store options setup where new users can only
use IC? If this is the case, they will never see the Invoice shipping option
and hence now shipping options available. I had this not to long ago. Under
store management you will see the setting.
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| | | | | | | | | | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 11:59 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 54 times | | Topic: | Problem | |
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| In Problem, psusaxman2000 writes:
| | In Problem, Heartbricker writes:
| | In Problem, PapaPearson writes:
| | I'm in Ohio...I went to your store and made a cart and went to check out,
I didn't see a message that said you couldn't ship to Ohio.
|
Thank you,
This helps.
All our invoices are sent manually, no IC.
We do have onsite payment set up and have many orders from OH regularly.
The order consists only of parts and no sets.
It might be something in the user's setting.
Thank you.
The Heart Bricker.
|
Is it a new user? Do you have your store options setup where new users can only
use IC? If this is the case, they will never see the Invoice shipping option
and hence now shipping options available. I had this not to long ago. Under
store management you will see the setting.
|
We only have onsite payment, no IC, the box is checked off anyways.
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| | | | | Author: | Stellar | | Posted: | Nov 19, 2021 10:47 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 114 times | | Topic: | Technical Issues | |
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| In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
This is a very serious problem for you, the cart page doesn't let you go
to the store as the buttons are disabled.
You are the only US store in my carts lists with this problem, the others show
everything correctly...
If I go to the store I can checkout
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| | | | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 12:02 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 73 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
This is a very serious problem for you, the cart page doesn't let you go
to the store as the buttons are disabled.
You are the only US store in my carts lists with this problem, the others show
everything correctly...
If I go to the store I can checkout
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Yea, we definitely ship to Spain, not sure why you get this message.
If this happens to us is might happen to other sellers and non of us would know
we lost business.
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| | | | | Author: | Teup | | Posted: | Nov 19, 2021 11:46 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 84 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
I can't explain that message but ask anyway what precisely your buyer has
in their cart, and see if you can reproduce an error with that cart. Maybe there's
like a square kilometer sticker sheet because someone made a mistake entering
dimensions or who knows what  There are 54 lots, maybe one of them is acting
up. It would explain why other orders to Ohio are fine while this one isn't.
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| | | | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 12:05 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 79 times | | Topic: | Problem | |
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| In Problem, Teup writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
I can't explain that message but ask anyway what precisely your buyer has
in their cart, and see if you can reproduce an error with that cart. Maybe there's
like a square kilometer sticker sheet because someone made a mistake entering
dimensions or who knows what There are 54 lots, maybe one of them is acting
up. It would explain why other orders to Ohio are fine while this one isn't.
|
We do not have IC, only onsite payment so everyone gets an invoice so i'm
not sure what would cause this because even if it was a size issue then it shouldn't
matter when you send manual invoices.
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| | | | | | | | | Author: | Tracyd | | Posted: | Nov 19, 2021 12:33 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 69 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | In Problem, Teup writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
I can't explain that message but ask anyway what precisely your buyer has
in their cart, and see if you can reproduce an error with that cart. Maybe there's
like a square kilometer sticker sheet because someone made a mistake entering
dimensions or who knows what There are 54 lots, maybe one of them is acting
up. It would explain why other orders to Ohio are fine while this one isn't.
|
We do not have IC, only onsite payment so everyone gets an invoice so i'm
not sure what would cause this because even if it was a size issue then it shouldn't
matter when you send manual invoices.
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It shouldn't matter but that doesn't mean it doesn't matter. You
have to remember the spaghetti code. Sometimes things that have no relation
to each other are link for some esoteric reason.
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| | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 14:04 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 60 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
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| | | | | | | Author: | par016 | | Posted: | Nov 19, 2021 14:13 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 45 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
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I can see if it's affect NY if you want to tell me what lot is in question?
-Pete
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| | | | | | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 14:20 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 46 times | | Topic: | Problem | |
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| In Problem, par016 writes:
| | In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
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I can see if it's affect NY if you want to tell me what lot is in question?
-Pete
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In one case it involves lot # 177256006 - we've been selling it no problem
for a while.
Thank you.
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| | | | | | | | | | | Author: | par016 | | Posted: | Nov 19, 2021 14:32 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 35 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | In Problem, par016 writes:
| | In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
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I can see if it's affect NY if you want to tell me what lot is in question?
-Pete
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In one case it involves lot # 177256006 - we've been selling it no problem
for a while.
Thank you.
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No issue for me.
-Pete
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| | | | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 14:37 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 69 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
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| | | | | | | | | Author: | peregrinator | | Posted: | Nov 19, 2021 14:40 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 47 times | | Topic: | Problem | |
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| The only thing I can think of is that no shipping methods are available due to
weight or volume but I would find it hard to believe that it would crop up all
of a sudden for a store with your sales volume.
In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Nov 19, 2021 14:48 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 48 times | | Topic: | Problem | |
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| OK - it *is* a bug. It's an issue on the global cart page that does not happen
on the store cart page. I just tried it with the lot you pointed out, quantity
of 2, and I get the error on the global cart page but *not* on the store cart
page.
Hope this helps.
In Problem, peregrinator writes:
| | The only thing I can think of is that no shipping methods are available due to
weight or volume but I would find it hard to believe that it would crop up all
of a sudden for a store with your sales volume.
In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
|
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| | | | | | | | | | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 14:52 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 51 times | | Topic: | Problem | |
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| In Problem, peregrinator writes:
| | OK - it *is* a bug. It's an issue on the global cart page that does not happen
on the store cart page. I just tried it with the lot you pointed out, quantity
of 2, and I get the error on the global cart page but *not* on the store cart
page.
Hope this helps.
In Problem, peregrinator writes:
| | The only thing I can think of is that no shipping methods are available due to
weight or volume but I would find it hard to believe that it would crop up all
of a sudden for a store with your sales volume.
In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
|
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|
That actually helps a lot!
Hopefully it gives admins an answer on how to fix.
Thank you!
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| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Nov 19, 2021 15:09 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 55 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | That actually helps a lot!
Hopefully it gives admins an answer on how to fix.
Thank you!
|
NP - hopefully your customers can work around it. It also explains why people
responding to your initial post were getting different results.
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| | | | | | | | | | | | | | | | | Author: | par016 | | Posted: | Nov 19, 2021 15:26 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 59 times | | Topic: | Problem | |
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| In Problem, peregrinator writes:
| | In Problem, Heartbricker writes:
| | That actually helps a lot!
Hopefully it gives admins an answer on how to fix.
Thank you!
|
NP - hopefully your customers can work around it. It also explains why people
responding to your initial post were getting different results.
|
Yup can confirm, that I show the same error when accessing my cart from BrickLink
and not directly in your store.
-Pete
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| | | | | | | | | | | | | | | | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 15:55 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 52 times | | Topic: | Problem | |
|
| In Problem, par016 writes:
| | In Problem, peregrinator writes:
| | In Problem, Heartbricker writes:
| | That actually helps a lot!
Hopefully it gives admins an answer on how to fix.
Thank you!
|
NP - hopefully your customers can work around it. It also explains why people
responding to your initial post were getting different results.
|
Yup can confirm, that I show the same error when accessing my cart from BrickLink
and not directly in your store.
-Pete
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Yup, thanks for the help!
we get a steady stream of orders anyways because of our store's size but
i can only imagine how this impacts other shop out there that are losing business
without even realizing it.
Best wishes,
THB.
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| | | | | | | | | | | | | | | | | | | | | Author: | macebobo | | Posted: | Nov 19, 2021 16:17 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 42 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | Yup, thanks for the help!
we get a steady stream of orders anyways because of our store's size but
i can only imagine how this impacts other shop out there that are losing business
without even realizing it.
Best wishes,
THB.
|
And here I thought business had slowed to a crawl, I believe I was impacted by
this as well. With the number of visits to my store, I would have expected at
least 5 orders today.
Bricklink, please fix this. You are losing money when your sellers are not making
sales.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Nov 19, 2021 16:44 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 37 times | | Topic: | Problem | |
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| I just checked your store and I could not reproduce what I saw with Heartbricker's.
That doesn't mean it's not happening but maybe it's limited to certain
stores due to their settings, like not having IC? Although I just tried another
store that is all-manual invoicing and didn't have the same issue.
In Problem, macebobo writes:
| | In Problem, Heartbricker writes:
| | Yup, thanks for the help!
we get a steady stream of orders anyways because of our store's size but
i can only imagine how this impacts other shop out there that are losing business
without even realizing it.
Best wishes,
THB.
|
And here I thought business had slowed to a crawl, I believe I was impacted by
this as well. With the number of visits to my store, I would have expected at
least 5 orders today.
Bricklink, please fix this. You are losing money when your sellers are not making
sales.
|
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | macebobo | | Posted: | Nov 19, 2021 16:55 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 41 times | | Topic: | Problem | |
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| Thanks for checking it out. Although, the developers/bug hunters might be flummoxed
by this news!
-- John
In Problem, peregrinator writes:
| | I just checked your store and I could not reproduce what I saw with Heartbricker's.
That doesn't mean it's not happening but maybe it's limited to certain
stores due to their settings, like not having IC? Although I just tried another
store that is all-manual invoicing and didn't have the same issue.
In Problem, macebobo writes:
| | In Problem, Heartbricker writes:
| | Yup, thanks for the help!
we get a steady stream of orders anyways because of our store's size but
i can only imagine how this impacts other shop out there that are losing business
without even realizing it.
Best wishes,
THB.
|
And here I thought business had slowed to a crawl, I believe I was impacted by
this as well. With the number of visits to my store, I would have expected at
least 5 orders today.
Bricklink, please fix this. You are losing money when your sellers are not making
sales.
|
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| | | | | | | | | | | | | | | | | | | | | Author: | cosmicray | | Posted: | Nov 19, 2021 16:34 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 47 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | In Problem, par016 writes:
| | In Problem, peregrinator writes:
| | In Problem, Heartbricker writes:
| | That actually helps a lot!
Hopefully it gives admins an answer on how to fix.
Thank you!
|
NP - hopefully your customers can work around it. It also explains why people
responding to your initial post were getting different results.
|
Yup can confirm, that I show the same error when accessing my cart from BrickLink
and not directly in your store.
-Pete
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Yup, thanks for the help!
we get a steady stream of orders anyways because of our store's size but
i can only imagine how this impacts other shop out there that are losing business
without even realizing it.
Best wishes,
THB.
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Do I win a prize ?
Nita Rae
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | edeevo | | Posted: | Nov 19, 2021 17:04 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 54 times | | Topic: | Problem | |
|
| In Problem, par016 writes:
| | In Problem, peregrinator writes:
| | In Problem, Heartbricker writes:
| | That actually helps a lot!
Hopefully it gives admins an answer on how to fix.
Thank you!
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NP - hopefully your customers can work around it. It also explains why people
responding to your initial post were getting different results.
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Yup can confirm, that I show the same error when accessing my cart from BrickLink
and not directly in your store.
-Pete
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Seeing the same here (error from my cart, but not when in your store)...
Life is Good.
~Ed.
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| | | | | Author: | magicalbricks24 | | Posted: | Nov 19, 2021 16:48 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 44 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
I just went on your store and made it to checkout without issue.
Hopefully they can fix it quickly… I wonder if it is only people that have a
certain payment type (Only on Stripe, but not PayPal, or vice versa)
|
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| | | | | | | | | |
| | | | | | | Author: | cosmicray | | Posted: | Nov 19, 2021 19:01 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 41 times | | Topic: | Problem | |
|
| In Problem, magicalbricks24 writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
I just went on your store and made it to checkout without issue.
Hopefully they can fix it quickly… I wonder if it is only people that have a
certain payment type (Only on Stripe, but not PayPal, or vice versa)
|
My view is that the problem has something to do with the context of the shopping
cart. If you are in the seller's store, and loading things into the cart,
you may not see it. If you go back to your profile, then click on the global
cart, and try to enter a specific store's cart, then you might trigger it.
Nita Rae
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| | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 18:08 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 53 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Hey everyone,
Thanks for letting us know,
The workaround is to go buy the items directly in the shop and NOT use the 'global
shopping cart' feature- that seems to be the workaround.
This has been plaguing us all day, we're up to buyer from 7 states (including
our own).
We imagine many other shops may be experiencing it and the buyers might look
elsewhere without inquiring.
So far the consensus is that it is a bricklink bug in the 'global cart'
feature.
Wish we had any reply or indication that this is being worked on but so far we
haven't heard anything, hopefully it gets fixed soon as we're entering
the busiest time of the year.
Thank you,
The Heart Bricker Crew
|
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| | | | | | | | | |
| | | | | | | Author: | legoman77 | | Posted: | Nov 19, 2021 18:28 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 52 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | Admin; please help, potentially serious bug
|
John P
|
|
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 20:00 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 38 times | | Topic: | Problem | |
|
| In Problem, legoman77 writes:
| | In Problem, Heartbricker writes:
| | Admin; please help, potentially serious bug
|
John P
|
Now THAT’s a serious bug 😂
|
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| | | | | | | | | |
| | | | | | | Author: | pitz8008 | | Posted: | Nov 19, 2021 19:09 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 38 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Hey everyone,
Thanks for letting us know,
The workaround is to go buy the items directly in the shop and NOT use the 'global
shopping cart' feature- that seems to be the workaround.
This has been plaguing us all day, we're up to buyer from 7 states (including
our own).
We imagine many other shops may be experiencing it and the buyers might look
elsewhere without inquiring.
So far the consensus is that it is a bricklink bug in the 'global cart'
feature.
Wish we had any reply or indication that this is being worked on but so far we
haven't heard anything, hopefully it gets fixed soon as we're entering
the busiest time of the year.
Thank you,
The Heart Bricker Crew
|
What's "Global Cart"?
|
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| | | | | | | | | | | |
| | | | | | | Author: | Heartbricker | | Posted: | Nov 19, 2021 20:00 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 70 times | | Topic: | Problem | |
|
| In Problem, Admin_Russell writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Thanks for the report. This bug has been addressed and a fix will be deployed
next week.
|
Awesome!
Thank you.
|
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| | | | | | | | | | | | | | |
| | | | | | | | | Author: | peregrinator | | Posted: | Nov 22, 2021 17:36 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 63 times | | Topic: | Problem | |
|
| In Problem, Admin_Russell writes:
| | We believe this issue has now been fixed on the production site. Please post
here if you experience further problems of this nature.
|
I just tested with a new cart for Heartbricker's store and I'm seeing
the same issue
|
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Nov 22, 2021 17:40 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 85 times | | Topic: | Problem | |
|
| In Problem, peregrinator writes:
| | I just tested with a new cart for Heartbricker's store and I'm seeing
the same issue
|
That said it's possible the changes haven't propagated yet; I can check
tomorrow since I know what to look for.
|
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| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Heartbricker | | Posted: | Nov 22, 2021 22:40 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 93 times | | Topic: | Problem | |
|
| In Problem, peregrinator writes:
| | In Problem, peregrinator writes:
| | I just tested with a new cart for Heartbricker's store and I'm seeing
the same issue
|
That said it's possible the changes haven't propagated yet; I can check
tomorrow since I know what to look for.
|
Yes please, really appreciate your help.
Let’s touch base tomorrow.
Thanks again
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Stellar | | Posted: | Nov 23, 2021 04:53 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 70 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | In Problem, peregrinator writes:
| | In Problem, peregrinator writes:
| | I just tested with a new cart for Heartbricker's store and I'm seeing
the same issue
|
That said it's possible the changes haven't propagated yet; I can check
tomorrow since I know what to look for.
|
Yes please, really appreciate your help.
Let’s touch base tomorrow.
Thanks again
|
I tried shortly after Russell posted and the bug was still there not letting
purchase with a warning.
But now I just opened the global cart and your store is good to shop, so seems
solved now!
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Nov 23, 2021 05:20 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 57 times | | Topic: | Problem | |
|
| In Problem, Stellar writes:
| | In Problem, Heartbricker writes:
| | In Problem, peregrinator writes:
| | In Problem, peregrinator writes:
| | I just tested with a new cart for Heartbricker's store and I'm seeing
the same issue
|
That said it's possible the changes haven't propagated yet; I can check
tomorrow since I know what to look for.
|
Yes please, really appreciate your help.
Let’s touch base tomorrow.
Thanks again
|
I tried shortly after Russell posted and the bug was still there not letting
purchase with a warning.
But now I just opened the global cart and your store is good to shop, so seems
solved now!
|
I see the same behavior - global cart works fine.
The one thing I didn't test was whether a cart started before the bug was
fixed would be good after the fix. Hopefully that's all worked out as well.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | Stellar | | Posted: | Nov 23, 2021 05:25 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 93 times | | Topic: | Problem | |
|
| In Problem, peregrinator writes:
| | In Problem, Stellar writes:
| | In Problem, Heartbricker writes:
| | In Problem, peregrinator writes:
| | In Problem, peregrinator writes:
| | I just tested with a new cart for Heartbricker's store and I'm seeing
the same issue
|
That said it's possible the changes haven't propagated yet; I can check
tomorrow since I know what to look for.
|
Yes please, really appreciate your help.
Let’s touch base tomorrow.
Thanks again
|
I tried shortly after Russell posted and the bug was still there not letting
purchase with a warning.
But now I just opened the global cart and your store is good to shop, so seems
solved now!
|
I see the same behavior - global cart works fine.
The one thing I didn't test was whether a cart started before the bug was
fixed would be good after the fix. Hopefully that's all worked out as well.
|
I didn't modify the cart since the other day, so yeah, all should be fine
|
|
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | Heartbricker | | Posted: | Nov 23, 2021 09:58 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 88 times | | Topic: | Problem | |
|
| In Problem, Stellar writes:
| | In Problem, peregrinator writes:
| | In Problem, Stellar writes:
| | In Problem, Heartbricker writes:
| | In Problem, peregrinator writes:
| | In Problem, peregrinator writes:
| | I just tested with a new cart for Heartbricker's store and I'm seeing
the same issue
|
That said it's possible the changes haven't propagated yet; I can check
tomorrow since I know what to look for.
|
Yes please, really appreciate your help.
Let’s touch base tomorrow.
Thanks again
|
I tried shortly after Russell posted and the bug was still there not letting
purchase with a warning.
But now I just opened the global cart and your store is good to shop, so seems
solved now!
|
I see the same behavior - global cart works fine.
The one thing I didn't test was whether a cart started before the bug was
fixed would be good after the fix. Hopefully that's all worked out as well.
|
I didn't modify the cart since the other day, so yeah, all should be fine
|
Thank you and everyone for helping out.
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USA, New Jersey
Spain, Comunidad Valenciana
)
)
)
Netherlands, Utrecht
)
)
