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| | | Author: | SailorMan20  | | Posted: | Nov 9, 2021 14:28 | | Subject: | Feedback Etiquette and Retaliation | | Viewed: | 276 times | | Topic: | Help | |
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| I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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| | | | | Author: | yorbrick | | Posted: | Nov 9, 2021 14:36 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 72 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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Doesn't seem a very fair negative to me. If you wanted a fast delivery then
you should have bought locally or paid for a priority (but expensive) delivery.
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| | | | | Author: | CSC | | Posted: | Nov 9, 2021 14:44 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 72 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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Did you get tracking from the seller?
Did you check postage on the package?
This will show you when he sent it. After that, it is out of their hands if you
ordered regular mail. I had shipments take three months and more and that is
a mail carrier problem and a customs problem, but not the fault of your seller.
So giving your seller negative feedback on something he has no influence on is
not OK in my eyes.
On the other hand, it is not Ok for the seller to retaliate in that way as well.
You guys should have talked this out and in my opinion it should have started
with you figuring out if it is the sellers fault or not, which I do not see based
on the information given here.
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| | | | | Author: | Tanti | | Posted: | Nov 9, 2021 14:45 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 59 times | | Topic: | Help | |
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| Due to the corona crisis and the reduced flights (thus less transport capacity),
it has been the case since last year that shipments are transported overseas
when transport capacities are free. a seller cannot do anything for that. if
he sent it in a timely manner, you can call it up based on the shipment status.
from experience we can report for shipments from germany that some of it is also
transported by sea and then by land across the usa, which takes significantly
longer than by air. because there are often free transport capacities and shipping
from germany to the usa is possible at all.
In the pandemic, we had shipments that were delivered within 10 days in the usa,
others took 2.5 months.
maybe things will go faster again in the future, since the usa is loosening the
entry regulations again and then there will definitely be more overseas flights
in which parcels can be transported.
How you deal with your reviews is up to you, proper communication and understanding
on both sides is often the best way. and the a and o
In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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| | | | | Author: | legoman77 | | Posted: | Nov 9, 2021 14:45 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 52 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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The problem is who was at fault: the seller, Italian shipping, US Customs, US
Postal service. If you do not know which was at fault, feedback should not have
been negative unless it was the seller's delay in shipping. Do you know?
What date did you pay and what date was it shipped? If you do not know the
answer then you need to remove the feedback.
I also would be very careful when leaving negative feedback. How badly do you
want to hurt a seller?
Also, the seller might not to know that a particular package could take up to
60 days.
It is a shame it took so long but if the seller did not take a long time to ship
your negative was unjust.
Italy is problematic. There often is trouble with Italian delivery.
John P
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| | | | | Author: | tonnic | | Posted: | Nov 9, 2021 14:45 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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I think, at first hand, you are wrong in leaving non positive feedback.
The most important thing for me should be the date of shipping from the Italian
seller, if they shipped it quickly after paying they did the right thing.
Once it is out of the sellers hands they have no way of speeding it up.
Most likely it is partially the Italian post that isn’t that reliable but I guess
the most important things is the USA customs. USA customs can hold a parcel or
envelope for quite some time before they release it.
This can take several weeks, a long time and a big part of the total shippingtime.
You might want to check the Bricklink e-mail/notification regarding the date
of shipping and also, if possible, the dates on the package. They might help
you understand the timeline of all things between shipping and receiving.
Two months is long but not out of the ordinary.
I do not know if COVID-19 still has anything to do with delays but until a couple
of months ago it did gave delays too.
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| | | | | Author: | jennnifer | | Posted: | Nov 9, 2021 14:48 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
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Either the seller didn't send your package when he said he did, or you just
blamed the seller for international shipping delays that there was not one thing
they could have done to alleviate. So, yeah, that is completely unfair on your
part. Italian post takes FOREVER, and it is not comparable to other European
countries. There have also been delays from customs on our side for a while now.
| | Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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No, retaliatory feedback is never nice. And no, it is not the seller's responsibility
to alert you to international shipping delays. Remove your feedback, send them
a message asking nicely to remove theirs, and hopefully, you don't end up
on too many stop lists. It says a lot that you came to the Forum to ask this
question. Good luck!
Jen
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| | | | | Author: | SezaR | | Posted: | Nov 9, 2021 14:49 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive.
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How exactly can they know this?!!
The postal service may say "4 weeks". That is all they have.
But retaliatory feedback
| | seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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To be honest your feedback is premature. Worst, all sellers read this forum and
may stoplist you.
Before Pandemic, my packages from Germany took in average 3 weeks but some times
2 months.
After Pandemic, everything is different. I have one package from Switzerland
that was sent 10 weeks ago, not yet in Canada.
If you expected a fast delivery, you could message him "Please ship with a fast
shipping option. I pay for postage".
By the way, how do you distinguish a hobby store operated by one person who spent
maybe 10 hours per week for his store, to Amazon with hundreds of employees?
Please remove it
https://www.bricklink.com/feedbackDel.asp
And let the seller know that others on the forum suggested you to remove it,
so that he removes it too.
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| | | | | Author: | kzinti | | Posted: | Nov 9, 2021 14:54 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 52 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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This feels like one of those Reddit: AITA forums. ESH! A negative for slow shipping?
Bad form. I can see if it was slow to go from the Seller to the postal service,
but seriously? You are dinging the Seller for problems outside of their control?
Not to mention Italy's postal service is a worse joke than the US Postal
Service. Retaliatory feedback is also not cool, do not condone that either. Communication
is king.
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| | | | | Author: | tons_of_bricks | | Posted: | Nov 9, 2021 15:09 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
|
What's his timeframe for shipping orders out? Did he ship out the order within
his timeframe? If so, then the delay was completely not his fault and in my opinion
your negative feedback is unfair and should be removed. It's not his fault
in the least, so why blame him?
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| | | | | Author: | SailorMan20 | | Posted: | Nov 9, 2021 15:14 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 77 times | | Topic: | Help | |
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| Thank you all for your feedback. The point of this post was to find out if I
was out of line - clearly I was. I have removed my feedback for the seller.
I am still trying to figure out the etiquette of feedback here, what is normal
and what is not, so thank you for making that clear to me.
About the retaliatory feedback, though. I understand asking someone to take
something down and explaining to them how it works. I understand commenting
on said feedback to explain yourself. However, it seems extremely bad form to
threaten someone and get them on stop lists for this misunderstanding, especially
without giving them time to take it down. The seller posted their feedback of
me before I even saw their message (same day). Furthermore, I went and checked
and saw that every time someone left a negative feedback on that seller, they
always retaliated.
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| | | | | | | Author: | Tracyd | | Posted: | Nov 9, 2021 15:29 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 80 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | Thank you all for your feedback. The point of this post was to find out if I
was out of line - clearly I was. I have removed my feedback for the seller.
I am still trying to figure out the etiquette of feedback here, what is normal
and what is not, so thank you for making that clear to me.
About the retaliatory feedback, though. I understand asking someone to take
something down and explaining to them how it works. I understand commenting
on said feedback to explain yourself. However, it seems extremely bad form to
threaten someone and get them on stop lists for this misunderstanding, especially
without giving them time to take it down. The seller posted their feedback of
me before I even saw their message (same day). Furthermore, I went and checked
and saw that every time someone left a negative feedback on that seller, they
always retaliated.
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That also seems to be a common thread in sellers from Italy. Always check feedback
left for sellers and by sellers especially in terms of negative feedback left
for them and responses. And you were wrong for leaving feedback based on shipping
time. Now processing time is another story so always check terms and feedback
again for slow processing times if that is an issue for you.
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| | | | | | | Author: | Teup | | Posted: | Nov 9, 2021 15:56 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 64 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | Thank you all for your feedback. The point of this post was to find out if I
was out of line - clearly I was.
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I am actually not sure. What you describe makes total sense. Clearly, the seller
did not indicate clear enough that it would take unusually long, so what you
got totally didn't match with what you could reasonably expect, in a negative
way. Hence, negative feedback.
IMO it qualifies as an issue that is worth flagging for future buyers. Many (beginner)
users make the mistake in taking feedback personally and think it's for them,
when really feedback is for the community. Such a long time is going to be unacceptable
to many people (my orders to the US take 3 days typically) and it wouldn't
have been unfair to flag it. Whose fault it is doesn't matter. Feedback isn't
about blaming the seller - in a way it is not about the seller at all, it's
a reference for future buyers.
It really isn't going to make any difference for a customer's if the
postal does the screwing up or the seller. Can I not give a restaurant a negative
review if the food was cold because the delivery took too long? Does my level
of satisfaction depend on whether they're using a 3rd party to get it to
my place? Keep in mind feedback reflects your own experience with the transaction.
Anything you want to post is fair by definition, as it is your own experience.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Nov 9, 2021 16:35 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, Teup writes:
| | […]
Anything you want to post is fair by definition, as it is your own experience.
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Don’t go too far with that, becase it justifies:
1. Retalation, because the feedback I received is a bad experience, I’m giving
a negative feedback too, na!
2. Those who don’t give feedback until they have been given feedback because
feedback is part of the whole experience (but, of course, that doesn’t apply
to the other party  ).
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| | | | | | | | | | | Author: | Teup | | Posted: | Nov 9, 2021 16:42 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, Teup writes:
| | […]
Anything you want to post is fair by definition, as it is your own experience.
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Don’t go too far with that, becase it justifies:
1. Retalation, because the feedback I received is a bad experience, I’m giving
a negative feedback too, na!
2. Those who don’t give feedback until they have been given feedback because
feedback is part of the whole experience (but, of course, that doesn’t apply
to the other party ).
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Ok, fair addition, let's say your own experience BUT stick to what's
relevant for future buyers/sellers
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| | | | | | | | | Author: | yorbrick | | Posted: | Nov 9, 2021 16:41 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 43 times | | Topic: | Help | |
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| | | I am actually not sure. What you describe makes total sense. Clearly, the seller
did not indicate clear enough that it would take unusually long, so what you
got totally didn't match with what you could reasonably expect, in a negative
way. Hence, negative feedback.
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So you expect a seller to know what will happen in the future? Customs clearance
times are hugely variable and occasionally can take much longer than expected,
and is out of the seller 's hands. How is the seller meant to know how long
each package will take to arrive?
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| | | | | | | | | | | Author: | Teup | | Posted: | Nov 9, 2021 16:50 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | | | I am actually not sure. What you describe makes total sense. Clearly, the seller
did not indicate clear enough that it would take unusually long, so what you
got totally didn't match with what you could reasonably expect, in a negative
way. Hence, negative feedback.
|
So you expect a seller to know what will happen in the future? Customs clearance
times are hugely variable and occasionally can take much longer than expected,
and is out of the seller 's hands. How is the seller meant to know how long
each package will take to arrive?
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Well, I've never had packages taking 2 months. If the package didn't
arrive 2 weeks after what the postal service indicated as delivery time (which
is going to be some 20 days in total), I would consider it lost. I am not going
to ask the buyer to wait even longer. I would either resend it or send a refund,
and tell the buyer to pay it back once they get the items.
And anyway, even if the seller chooses to let the buyer wait and ends up with
a negative, I don't think it will affect business. Unless these cases pile
up, but in that case it's structural so it's something that buyers want
to know about.
And if it's structural, it doesn't need to mean the seller ends up with
a lot of negative feedback. It's just about managing expectations. If they
put clear warnings in their store that delivery time may be exceptionally long
because the Italian postal service is slow (I think the seller could have known
that), the buyers will still get what they can reasonably expect, so there's
no negative experience. Right now the OP's experience totally didn't
match with what you could normally expect.
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| | | | | | | | | | | | | Author: | jennnifer | | Posted: | Nov 9, 2021 17:00 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, Teup writes:
| |
Well, I've never had packages taking 2 months. If the package didn't
arrive 2 weeks after what the postal service indicated as delivery time (which
is going to be some 20 days in total), I would consider it lost. I am not going
to ask the buyer to wait even longer. I would either resend it or send a refund,
and tell the buyer to pay it back once they get the items.
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I have certainly had packages that took many weeks to arrive. I have also had
tracked packages that never got scanned in and sat for weeks here in the U.S.
The difference here is that my buyers all contacted me to ask what was up with
the delay. That is the correct reaction, not jumping immediately to a negative.
I was able to reply, offer solutions, contact the postal service, etc.
I don't approve of retaliatory feedback, but it is not too difficult to understand
when there is no fault on the seller's side.
Jen
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 9, 2021 17:06 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 44 times | | Topic: | Help | |
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| | | Well, I've never had packages taking 2 months. If the package didn't
arrive 2 weeks after what the postal service indicated as delivery time (which
is going to be some 20 days in total), I would consider it lost. I am not going
to ask the buyer to wait even longer. I would either resend it or send a refund,
and tell the buyer to pay it back once they get the items.
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So how can the seller have know it would take two months at the time of posting
in this case? Sometimes random delays happen. Should the seller be responsible
for informing the buyer before they order that sometimes there are delays of
two months?
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| | | | | | | | | | | | | | | Author: | Teup | | Posted: | Nov 9, 2021 18:26 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 60 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | | | Well, I've never had packages taking 2 months. If the package didn't
arrive 2 weeks after what the postal service indicated as delivery time (which
is going to be some 20 days in total), I would consider it lost. I am not going
to ask the buyer to wait even longer. I would either resend it or send a refund,
and tell the buyer to pay it back once they get the items.
|
So how can the seller have know it would take two months at the time of posting
in this case? Sometimes random delays happen. Should the seller be responsible
for informing the buyer before they order that sometimes there are delays of
two months?
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Well, if it's a random delay, and the seller refuses to consider the package
lost (which I would have done), then it's still only 1 negative saying delivery
time was long. It will be just that: a thousand people in their feedback profile
saying they're happy and one person saying it took very long. What will future
buyers think? That there's a high likelihood it will be fine but there is
actually a small chance it can take very long. I think that's a pretty accurate
reflection. I don't think that one feedback is going to suddenly make buyers
believe the seller is all bad.
And yes, if it is more than just an incident, then the seller should indicate
it. So it's either going to be the one or the other. Seems fair to me.
As a buyer I will want to know as much information as possible about ordering
at that store. Whose fault it is doesn't matter to me, just like I don't
care about how much of what I pay for shipping goes to the seller for handling
and how much goes to the postal service. I just want to know what it costs, and
what I can expect.
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 10, 2021 04:05 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 47 times | | Topic: | Help | |
|
| In Help, Teup writes:
| | In Help, yorbrick writes:
| | | | Well, I've never had packages taking 2 months. If the package didn't
arrive 2 weeks after what the postal service indicated as delivery time (which
is going to be some 20 days in total), I would consider it lost. I am not going
to ask the buyer to wait even longer. I would either resend it or send a refund,
and tell the buyer to pay it back once they get the items.
|
So how can the seller have know it would take two months at the time of posting
in this case? Sometimes random delays happen. Should the seller be responsible
for informing the buyer before they order that sometimes there are delays of
two months?
|
Well, if it's a random delay, and the seller refuses to consider the package
lost (which I would have done), then it's still only 1 negative saying delivery
time was long. It will be just that: a thousand people in their feedback profile
saying they're happy and one person saying it took very long. What will future
buyers think? That there's a high likelihood it will be fine but there is
actually a small chance it can take very long. I think that's a pretty accurate
reflection. I don't think that one feedback is going to suddenly make buyers
believe the seller is all bad.
And yes, if it is more than just an incident, then the seller should indicate
it. So it's either going to be the one or the other. Seems fair to me.
As a buyer I will want to know as much information as possible about ordering
at that store. Whose fault it is doesn't matter to me, just like I don't
care about how much of what I pay for shipping goes to the seller for handling
and how much goes to the postal service. I just want to know what it costs, and
what I can expect.
|
Sure, it is just one negative feedback. I doubt it matters.
What I was responding to was that the seller should have told the buyer how long
it would take to reach the buyer at the start of the order. The seller doesn't
know that. They might know how long on average it would take, they might know
how long it could take, but they don't know how long it would take. Especially
as we now know the buyer had the tracking number, and so should know where it
was stuck, leaving a negative for the seller seems even worse.
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| | | | | | | | | | | | | | | | | | | Author: | Teup | | Posted: | Nov 10, 2021 07:02 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 44 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, Teup writes:
| | In Help, yorbrick writes:
| | | | Well, I've never had packages taking 2 months. If the package didn't
arrive 2 weeks after what the postal service indicated as delivery time (which
is going to be some 20 days in total), I would consider it lost. I am not going
to ask the buyer to wait even longer. I would either resend it or send a refund,
and tell the buyer to pay it back once they get the items.
|
So how can the seller have know it would take two months at the time of posting
in this case? Sometimes random delays happen. Should the seller be responsible
for informing the buyer before they order that sometimes there are delays of
two months?
|
Well, if it's a random delay, and the seller refuses to consider the package
lost (which I would have done), then it's still only 1 negative saying delivery
time was long. It will be just that: a thousand people in their feedback profile
saying they're happy and one person saying it took very long. What will future
buyers think? That there's a high likelihood it will be fine but there is
actually a small chance it can take very long. I think that's a pretty accurate
reflection. I don't think that one feedback is going to suddenly make buyers
believe the seller is all bad.
And yes, if it is more than just an incident, then the seller should indicate
it. So it's either going to be the one or the other. Seems fair to me.
As a buyer I will want to know as much information as possible about ordering
at that store. Whose fault it is doesn't matter to me, just like I don't
care about how much of what I pay for shipping goes to the seller for handling
and how much goes to the postal service. I just want to know what it costs, and
what I can expect.
|
Sure, it is just one negative feedback. I doubt it matters.
What I was responding to was that the seller should have told the buyer how long
it would take to reach the buyer at the start of the order. The seller doesn't
know that. They might know how long on average it would take, they might know
how long it could take, but they don't know how long it would take. Especially
as we now know the buyer had the tracking number, and so should know where it
was stuck, leaving a negative for the seller seems even worse.
|
I guess it's a bit of a gray area. On the one hand, the seller has no control
over what goes on at the postal service, on the other hand, the seller is the
person who chose to contract them and is responsible for the entire process.
The buyer can complain to the seller, and the seller can complain to the postal
service.
Personally I am not using DHL because I know they're pretty good at beating
up packages. Would it be my responsibility if they do? Not really, but I am
responsible for the consequences of it. If a part is broken, it doesn't really
matter for the buyer who broke it, so in a similar vein, it doesn't really
matter who caused the delay.
But yeah, it's about finding a reasonable compromise... if the seller would
be involved and kept in touch about what the next steps would be, I would still
leave a positive. If they don't respond, I might leave neutral. Another problem
is that any negative feedback for long international delivery time isn't
relevant to domestic customers.. so I guess it's another one of those discussions
that ends up with: we need a better system than a positive-neutral-negative feedback
profile..
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| | | | | | | | | | | | | | | | | | | | | Author: | cosmicray | | Posted: | Nov 10, 2021 07:38 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, Teup writes:
| | I guess it's a bit of a gray area. On the one hand, the seller has no control
over what goes on at the postal service, on the other hand, the seller is the
person who chose to contract them and is responsible for the entire process.
The buyer can complain to the seller, and the seller can complain to the postal
service.
|
But that ignores buyer choices. Buyers almost always want cheap and fast. You
can have less expensive and slow, or you can have more expensive and (hopefully)
faster movement. If the buyer chooses the least expensive option, the seller
should not have to work harder to make up for the buyer's choices.
| | But yeah, it's about finding a reasonable compromise... if the seller would
be involved and kept in touch about what the next steps would be, I would still
leave a positive. If they don't respond, I might leave neutral. Another problem
is that any negative feedback for long international delivery time isn't
relevant to domestic customers.. so I guess it's another one of those discussions
that ends up with: we need a better system than a positive-neutral-negative feedback
profile..
|
We need a system that clearly delineates the seller's performance, and does
not conflate it with the delivery service. If the buyer chooses a slow method,
they have no right to blame the seller for that.
We also need a better shipping system on BL, one which will provide uniform service
choices, and clearly indicate what to expect from each. Leaving it to 6,000 odd
sellers, each presenting in their way, is bound to confuse the customers.
Nita Rae
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| | | | | | | | | | | | | | | | | | | | | | | Author: | Teup | | Posted: | Nov 10, 2021 08:04 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 53 times | | Topic: | Help | |
|
| In Help, cosmicray writes:
| | In Help, Teup writes:
| | I guess it's a bit of a gray area. On the one hand, the seller has no control
over what goes on at the postal service, on the other hand, the seller is the
person who chose to contract them and is responsible for the entire process.
The buyer can complain to the seller, and the seller can complain to the postal
service.
|
But that ignores buyer choices. Buyers almost always want cheap and fast. You
can have less expensive and slow, or you can have more expensive and (hopefully)
faster movement. If the buyer chooses the least expensive option, the seller
should not have to work harder to make up for the buyer's choices.
|
I'm not offering choices any choices at all, since over here most webshops
don't. But when offering them, you can add a description what you will get.
You can simply add a description saying the cheap option can take months, and
then there's no reason to leave neutral or negative feedback, because the
buyer got what they could expect. I think postal services often have some statement
or indication on delivery time, so you can just copy that.
| |
| | But yeah, it's about finding a reasonable compromise... if the seller would
be involved and kept in touch about what the next steps would be, I would still
leave a positive. If they don't respond, I might leave neutral. Another problem
is that any negative feedback for long international delivery time isn't
relevant to domestic customers.. so I guess it's another one of those discussions
that ends up with: we need a better system than a positive-neutral-negative feedback
profile..
|
We need a system that clearly delineates the seller's performance, and does
not conflate it with the delivery service. If the buyer chooses a slow method,
they have no right to blame the seller for that.
|
I guess the fundamental question is: What question are you answering when you
look at a seller's feedback profile? Since you're using the word 'blame',
I guess for you that question is "is this seller an OK guy to do business with?".
That's a legitimate question, but as for me, I'm checking it to answer
"Do I end up getting what the seller's terms are stating?"
For example, if a seller would have a message saying they 100% guaruantee delivery
the next day, no matter what, I will want that feedback profile to reflect how
accurate their claims are. If people are getting it 3 days later, then IMO that's
a fair reason for negative feedback. Because it violates the created expectation.
If a seller says shipping is very slow (regardless of who is causing that), then
getting slow shipping can never be a reason for negative feedback. Finally, if
a seller has NO description, I'd say it's down to what you can reasonably
expect, without additional info. And that's where IMO several months does
not match what is reasonable to expect. So for me, feedback is just extra verification
info to figure out if what I am being presented (quality, speed) matches reality.
But again, just a matter of how you interpret what feedback means, I guess.
| | We also need a better shipping system on BL, one which will provide uniform service
choices, and clearly indicate what to expect from each. Leaving it to 6,000 odd
sellers, each presenting in their way, is bound to confuse the customers.
Nita Rae
|
Yeah, many of these dilemmas disappear if the archaic terms and feedback systems
are overhauled. For example, buyers could leave a specific score whether delivery
time matched the terms - besides rating the seller as a good person to do business
with. And if terms were not a free text field but a series of multiple choice
options, like BrickOwl has, it's all much clearer. You would see directly
"ah, this seller indicated they are slow" "oh, this seller indicated they are
fast, though the delivery score shows me it might actually take much longer"
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | cosmicray | | Posted: | Nov 10, 2021 10:17 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, Teup writes:
| | I'd say it's down to what you can reasonably
expect, without additional info. And that's where IMO several months does
not match what is reasonable to expect.
|
And that is where you and I have different views of reality. When you are shipping
internationally, and the postal service does not give you a firm transit time,
then you have no right to any given expectation. Shortage of containers, shortage
of port berths, shortage of truck drivers, and overloaded customs facilities,
are all contributing to the situation.
Since the beginning of 2020, shipping estimates have been very unreliable. I've
seen domestic USA shipments, that would have taken 2-4 days, stretch out to 20+
days. No one at USPS was giving out any guidance about that. So the seller has
to rely on anecdotal stories, and observation of what other packages are taking.
They have no forward visibility of what to expect when the order was placed,
or when the package was tendered. That the seller is getting blamed for how long
the shipment took, is in no way their fault.
This goes back to what I suggesting for several months ... that being that tracking
will show when the package was tendered, and can help to divide the seller's
response time, versus the package delivery service performance.
Nita Rae
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 10, 2021 11:20 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 32 times | | Topic: | Help | |
|
| | | I'm not offering choices any choices at all, since over here most webshops
don't. But when offering them, you can add a description what you will get.
You can simply add a description saying the cheap option can take months, and
then there's no reason to leave neutral or negative feedback, because the
buyer got what they could expect. I think postal services often have some statement
or indication on delivery time, so you can just copy that.
|
I guess the issue here is what happens to a usually reliable service when an
item gets stuck - for example because it is in customs or maybe just that hasn't
bothered to collect it.
Especially when the seller has tracking information to show the buyer where it
is, then it is very unfair to give negative feedback to a seller. As a seller
cannot recall the package, it also seems unfair to expect to refund before it
has started the return journey to the seller, as it will get a chance to be delivered.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Nov 10, 2021 13:31 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 39 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | Especially when the seller has tracking information to show the buyer where it
is, then it is very unfair to give negative feedback to a seller. As a seller
cannot recall the package, it also seems unfair to expect to refund before it
has started the return journey to the seller, as it will get a chance to be delivered.
|
Speaking for myself only, if a package were unduly delayed then I would offer
a refund to the buyer. My rule of thumb for this - where domestic packages are
concerned, anyway - is more than 3 weeks without an update from the courier.
I just assume it's lost at that stage.
|
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| | | | | | | | | Author: | tons_of_bricks | | Posted: | Nov 9, 2021 16:53 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, Teup writes:
| | my place? Keep in mind feedback reflects your own experience with the transaction.
Anything you want to post is fair by definition, as it is your own experience.
|
I can see your point, but don't agree 100% with it because sure, maybe the
shipping time wasn't positive, but it isn't fair to blame that negative
aspect on the seller because they had no control over that point. Just like it
wouldn't be fair if the package arrived completely destroyed because the
delivery man backed over it and the buyer leaves negative feedback to the seller.
The seller had nothing to do with it.
|
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| | | | | | | | | | | Author: | Teup | | Posted: | Nov 9, 2021 18:21 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 52 times | | Topic: | Help | |
|
| In Help, firestar246 writes:
| | In Help, Teup writes:
| | my place? Keep in mind feedback reflects your own experience with the transaction.
Anything you want to post is fair by definition, as it is your own experience.
|
I can see your point, but don't agree 100% with it because sure, maybe the
shipping time wasn't positive, but it isn't fair to blame that negative
aspect on the seller because they had no control over that point. Just like it
wouldn't be fair if the package arrived completely destroyed because the
delivery man backed over it and the buyer leaves negative feedback to the seller.
The seller had nothing to do with it.
|
That's true but my point was that feedback isn't about the seller, it's
about the community. Sure the seller is not to blame, but if what you get significantly
deviates from what you could expect, it's relevant info for future buyers
to know. I'm thinking as feedback simply as a tool for doing that, not for
blaming.
|
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| | | | | | | | | | | | | Author: | calebfishn | | Posted: | Nov 9, 2021 20:24 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 67 times | | Topic: | Help | |
|
| In Help, Teup writes:
| | In Help, firestar246 writes:
| | In Help, Teup writes:
| | my place? Keep in mind feedback reflects your own experience with the transaction.
Anything you want to post is fair by definition, as it is your own experience.
|
I can see your point, but don't agree 100% with it because sure, maybe the
shipping time wasn't positive, but it isn't fair to blame that negative
aspect on the seller because they had no control over that point. Just like it
wouldn't be fair if the package arrived completely destroyed because the
delivery man backed over it and the buyer leaves negative feedback to the seller.
The seller had nothing to do with it.
|
That's true but my point was that feedback isn't about the seller, it's
about the community. Sure the seller is not to blame, but if what you get significantly
deviates from what you could expect, it's relevant info for future buyers
to know. I'm thinking as feedback simply as a tool for doing that, not for
blaming.
|
Sorry, I don't agree that feedback isn't about the seller. Of course
it is about the seller, because the seller wears the negative feedback, and the
seller's feedback score is affected negatively.
It is about the community also, but feedback given based on the actions of third
parties, or natural disasters, etc. rather than about the seller and the service
the seller provided, provide no helpful information to the community at all.
I don't agree that a buyer's or seller's subjective expectations
are relevant at all. They are irrelevant, because again, the seller does not
usually have control of the buyer's expectations. If I order from you, but
have an unrealistic expectations about what you can provide, how can that be
relevant to the community? It isn't and it gives the community of buyers
no guidance about what to expect from the seller.
|
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| | | | | | | | | | | | | | | Author: | Teup | | Posted: | Nov 10, 2021 03:06 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, calebfishn writes:
| | In Help, Teup writes:
| | In Help, firestar246 writes:
| | In Help, Teup writes:
| | my place? Keep in mind feedback reflects your own experience with the transaction.
Anything you want to post is fair by definition, as it is your own experience.
|
I can see your point, but don't agree 100% with it because sure, maybe the
shipping time wasn't positive, but it isn't fair to blame that negative
aspect on the seller because they had no control over that point. Just like it
wouldn't be fair if the package arrived completely destroyed because the
delivery man backed over it and the buyer leaves negative feedback to the seller.
The seller had nothing to do with it.
|
That's true but my point was that feedback isn't about the seller, it's
about the community. Sure the seller is not to blame, but if what you get significantly
deviates from what you could expect, it's relevant info for future buyers
to know. I'm thinking as feedback simply as a tool for doing that, not for
blaming.
|
Sorry, I don't agree that feedback isn't about the seller. Of course
it is about the seller, because the seller wears the negative feedback, and the
seller's feedback score is affected negatively.
It is about the community also, but feedback given based on the actions of third
parties, or natural disasters, etc. rather than about the seller and the service
the seller provided, provide no helpful information to the community at all.
|
But I can't see any purpose for the seller. Just for future transaction partners.
Messages are for the seller. If you want a seller to change something, you message
them. Feedback, even though it's called "feedback", isn't really feedback
to the seller. You can give them feedback in emails or messages if you want to
give tips or tell them to change something. A feedback post is a marker for the
community. By far the most users do not address the other party in the feedback
post but direct them at the community ("did not ship order", "did not pay", "beware",
etc)
| | I don't agree that a buyer's or seller's subjective expectations
are relevant at all. They are irrelevant, because again, the seller does not
usually have control of the buyer's expectations. If I order from you, but
have an unrealistic expectations about what you can provide, how can that be
relevant to the community? It isn't and it gives the community of buyers
no guidance about what to expect from the seller.
|
It's about non-conformity. If something is significantly off what you can
reasonably expect, you can mark that. That notion is not really that subjective
that it becomes impossible to work with, there's actually consumer rights
legislation based on the concept of (non)conformity.
|
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| | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Nov 10, 2021 23:37 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 46 times | | Topic: | Help | |
|
| In Help, calebfishn writes:
| | In Help, Teup writes:
| | In Help, firestar246 writes:
| | In Help, Teup writes:
| | my place? Keep in mind feedback reflects your own experience with the transaction.
Anything you want to post is fair by definition, as it is your own experience.
|
I can see your point, but don't agree 100% with it because sure, maybe the
shipping time wasn't positive, but it isn't fair to blame that negative
aspect on the seller because they had no control over that point. Just like it
wouldn't be fair if the package arrived completely destroyed because the
delivery man backed over it and the buyer leaves negative feedback to the seller.
The seller had nothing to do with it.
|
That's true but my point was that feedback isn't about the seller, it's
about the community. Sure the seller is not to blame, but if what you get significantly
deviates from what you could expect, it's relevant info for future buyers
to know. I'm thinking as feedback simply as a tool for doing that, not for
blaming.
|
Sorry, I don't agree that feedback isn't about the seller. Of course
it is about the seller, because the seller wears the negative feedback, and the
seller's feedback score is affected negatively.
It is about the community also, but feedback given based on the actions of third
parties, or natural disasters, etc. rather than about the seller and the service
the seller provided, provide no helpful information to the community at all.
I don't agree that a buyer's or seller's subjective expectations
are relevant at all. They are irrelevant, because again, the seller does not
usually have control of the buyer's expectations. If I order from you, but
have an unrealistic expectations about what you can provide, how can that be
relevant to the community? It isn't and it gives the community of buyers
no guidance about what to expect from the seller.
|
Well put.
|
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| | | | | | | Author: | Ziegelmeister | | Posted: | Nov 9, 2021 16:56 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 37 times | | Topic: | Help | |
|
| In Help, SailorMan20 writes:
| | Thank you all for your feedback. The point of this post was to find out if I
was out of line - clearly I was. I have removed my feedback for the seller.
I am still trying to figure out the etiquette of feedback here, what is normal
and what is not, so thank you for making that clear to me.
|
You did the right thing. It's unfortunate that shipping has ground to a
halt like this but we're at the mercy of the couriers.
First class mail is going by boat and USPS priority is going by air which is
a difference of 16-21 days and 6-10 days respectively (US to Europe) but it's
also a difference of $14.00 and ~$35.00, so I've been having the buyers verify
they are okay with the long shipping time or if they want to pay extra for
priority before I ship. (Things that bypass customs like letters and postcards
are making it to the US in about 10 days.)
But 2+ months? That's nuts. Were you provided with tracking info?
|
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| | | | | Author: | SailorMan20 | | Posted: | Nov 9, 2021 18:03 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 56 times | | Topic: | Help | |
|
| I reached out after a month to ask for the tracking info, which they then provided.
Two weeks after that, I contacted them to express my concern that the package
was taking so long. They never responded to that message. Funnily enough, the
tracking site still says it isn’t delivered (although I did finally receive it)
|
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| | | | | | | Author: | yorbrick | | Posted: | Nov 10, 2021 04:01 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 41 times | | Topic: | Help | |
|
| In Help, SailorMan20 writes:
| | I reached out after a month to ask for the tracking info, which they then provided.
Two weeks after that, I contacted them to express my concern that the package
was taking so long. They never responded to that message. Funnily enough, the
tracking site still says it isn’t delivered (although I did finally receive it)
|
Presumably the tracking would have told you where the parcel was and so you know
what caused the delay. If it wasn't marked as delivered when it was, then
that is most likely down to your local delivery service and not the Italian post.
|
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| | | | | | | | | Author: | SailorMan20 | | Posted: | Nov 10, 2021 12:37 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 47 times | | Topic: | Help | |
|
| I only received the tracking info after a month, and the whole time it just said
“in transit.” As I said, I’ve already taken the negative feedback down.
|
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| | | | | Author: | calebfishn | | Posted: | Nov 9, 2021 20:12 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 60 times | | Topic: | Help | |
|
| In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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Some people at times have described feedback as a subjective rating of your total
purchasing experience. From that point of view, yes, waiting two months for your
delivery is less than optimal.
But really, what you are rating is the seller, and the service provided by the
seller, which is mostly objective. From that point of view, the processes of
the mail system, and delays caused by them is irrelevant and it is probably,
(almost certainly) unfair to include in your evaluation, it is completely out
of the seller's control.
One of the objectives of feedback is to provide a useful reference to other buyers,
so that they can make a decision about the seller based on your experience. If
that feedback is to be useful to others, then it should not include things that
are outside of a seller's control. There are other places one can go to get
an evaluation on certain countries postal services.
Another objective of feedback is to provide the seller with information they
can use to improve their own service. Again, commenting on the actions and inabilities
of a third party, or even some purely subjective feeling of your own doesn't
work to serve this end. This is why it really bothers sellers to get negative
feedback along the lines of "Seller was perfect, but shipping was slowed down
by the Bermuda triangle."
Retaliatory feedback should not happen, and no one should threaten to issue retaliatory
feedback at any time, although one may be sympathetic to the seller's feeling
that they have been punished for something not in their control. It should not
be necessary in any case, when the buyer and seller are communicating, and working
through problems together.
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| | | | | Author: | cosmicray | | Posted: | Nov 10, 2021 06:19 | | Subject: | Re: Feedback Etiquette and Retaliation | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, SailorMan20 writes:
| | I recently received a package that I ordered from Italy (I'm in the US).
It took over two months to arrive. This is not my first international package,
but everything else I've ordered has arrived much quicker (usually no more
than 2-3 weeks). When I gave feedback on the seller, I honestly said that the
product was in good condition, but I gave it a negative feedback because of the
long time.
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Delivery time (for international orders) is a product of how long it took the
seller to fill and ship the order, the type of shipping selected by the buyer,
any unusual congestion in shipping/customs. Leaving negative FB against the seller
does nothing concerning the second and third contributing factors. If you can
factually prove the seller directly delayed shipping, then negative may have
been justified. Otherwise, you're taking a swipe at the seller for something
they had no control over.
| | Now, the seller has messaged me and told me to remove the feedback because it
wasn't their fault, but that of the postal service. They threatened to give
me a bad feedback in retaliation and have now done so. Now, maybe they were
right and that long postal delays are not usually cause for poor feedback. If
that is the consensus, I'm happy to modify, though I still think people should
know if their packages will take 60+ days to arrive. But retaliatory feedback
seems out of line. Is this normal? If not, is there anything to do, or just
ignore it?
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If you are affixing blame to the seller, for something they had no control over,
how do you expect them to feel ? I'm not going to go so far as to say it
was justified, but had you carefully considered why your package took
so long, we would not be having this discussion. In once sense you triggered
that, because you flew off the handle at the seller.
In the future, gather the facts, sleep on it for 24 hours, then decide if it
needs to be negative. You can leave positive, but note the lengthy time of delivery.
Nita Rae
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USA, Florida
United Kingdom, England
Germany, Schleswig-Holstein
Netherlands, Noord-Holland
Canada, British Columbia
France, Nouvelle-Aquitaine
