Discussion Forum: Thread 312231

 Author: DizneyBricks View Messages Posted By DizneyBricks
 Posted: Nov 8, 2021 12:39
 Subject: cancel a order
 Viewed: 106 times
 Topic: Problem
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DizneyBricks (3053)

Location:  USA, South Carolina
Member Since Contact Type Status
Dec 16, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: DizneyBricks
I had a buyer buy 1 part unfortunately it was listed incorrectly as a trash can
with 2 covers when it actually has 4 cover holder. I've changed the order
to packed I click on cancel at the top of the page and neither myself or the
buyer is able to actually cancel the order. Could somebody walk me through how
to cancel order. I greatly would appreciate your help.

Dusty
 Author: LineParts View Messages Posted By LineParts
 Posted: Nov 8, 2021 12:59
 Subject: Re: cancel a order
 Viewed: 40 times
 Topic: Problem
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LineParts (4750)

Location:  Netherlands, Noord-Brabant
Member Since Contact Type Status
Jul 18, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Line_parts
In Problem, moms_shed writes:
  I had a buyer buy 1 part unfortunately it was listed incorrectly as a trash can
with 2 covers when it actually has 4 cover holder. I've changed the order
to packed I click on cancel at the top of the page and neither myself or the
buyer is able to actually cancel the order. Could somebody walk me through how
to cancel order. I greatly would appreciate your help.

Dusty

You go to the order
In the top on the right you can Read " report problem "

Than go for the option "what happend"
Scroll down to option "mutal agreement...."
Select and your ready.
If they asking for a comment you can explain the reason.

Good luck.
 Author: DizneyBricks View Messages Posted By DizneyBricks
 Posted: Nov 17, 2021 16:44
 Subject: Re: cancel a order
 Viewed: 24 times
 Topic: Problem
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DizneyBricks (3053)

Location:  USA, South Carolina
Member Since Contact Type Status
Dec 16, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: DizneyBricks
Does not work. I get the same message wither on I click on report problem or
request to cancel. Take me to a page explaining the reasons I can cancel. I've
set the order to packed status.

Thanks for trying to hlep,
dusty

In Problem, LineParts writes:
  In Problem, moms_shed writes:
  I had a buyer buy 1 part unfortunately it was listed incorrectly as a trash can
with 2 covers when it actually has 4 cover holder. I've changed the order
to packed I click on cancel at the top of the page and neither myself or the
buyer is able to actually cancel the order. Could somebody walk me through how
to cancel order. I greatly would appreciate your help.

Dusty

You go to the order
In the top on the right you can Read " report problem "

Than go for the option "what happend"
Scroll down to option "mutal agreement...."
Select and your ready.
If they asking for a comment you can explain the reason.

Good luck.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Nov 17, 2021 17:24
 Subject: Re: cancel a order
 Viewed: 33 times
 Topic: Problem
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Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Problem, moms_shed writes:
  I had a buyer buy 1 part unfortunately it was listed incorrectly as a trash can
with 2 covers when it actually has 4 cover holder. I've changed the order
to packed I click on cancel at the top of the page and neither myself or the
buyer is able to actually cancel the order. Could somebody walk me through how
to cancel order. I greatly would appreciate your help.

Dusty

With the edit order button you can change the payment status as none.
Change the order status to ready and then you can cancel the order.