| Discussion Forum: Thread 310913 |
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| | | Author: | MurstenTan  | | Posted: | Oct 15, 2021 12:37 | | Subject: | Problem with choosing shipping | | Viewed: | 78 times | | Topic: | Help | |
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| Hello
I have a problem with my shipments. Every time someone places an order outside
of Germany, they cannot choose the shipping option. A few people have already
reported this problem to me. I do not see a problem in myself and the administrators
also do not know what to do. Others make orders without a problem, while others
have a problem with choosing the shipment. Is this a mistake on my part or the
client's? Thank you for your help
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| | | | | Author: | BricksterXD | | Posted: | Oct 15, 2021 12:41 | | Subject: | Re: Problem with choosing shipping | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, MurstenTan writes:
| | Hello
I have a problem with my shipments. Every time someone places an order outside
of Germany, they cannot choose the shipping option. A few people have already
reported this problem to me. I do not see a problem in myself and the administrators
also do not know what to do. Others make orders without a problem, while others
have a problem with choosing the shipment. Is this a mistake on my part or the
client's? Thank you for your help
|
You're going to have to be a bit more specific.
Are there certain countries where people are able to submit orders, and countries
where people are not?
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| | | | | | | Author: | BricksterXD | | Posted: | Oct 15, 2021 12:46 | | Subject: | Re: Problem with choosing shipping | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, BricksterXD writes:
| | In Help, MurstenTan writes:
| | Hello
I have a problem with my shipments. Every time someone places an order outside
of Germany, they cannot choose the shipping option. A few people have already
reported this problem to me. I do not see a problem in myself and the administrators
also do not know what to do. Others make orders without a problem, while others
have a problem with choosing the shipment. Is this a mistake on my part or the
client's? Thank you for your help
|
You're going to have to be a bit more specific.
Are there certain countries where people are able to submit orders, and countries
where people are not?
|
I just checked your store out and experimented. There is a chance that the issue
has something to do with your shipping options.
For example, if I add three minifigures which satisfy the 10 euro minimum for
your courier, I am able to checkout.
However, if I attempt to purchase the Expedition Balloon item (which is unavailable
for instant invoice / checkout), then I am unable to go forward with my purchase.
Perhaps look around in shipping? I'll continue testing out stuff to help
you.
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| | | | | | | | | Author: | BricksterXD | | Posted: | Oct 15, 2021 12:49 | | Subject: | Re: Problem with choosing shipping | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, BricksterXD writes:
| | In Help, BricksterXD writes:
| | In Help, MurstenTan writes:
| | Hello
I have a problem with my shipments. Every time someone places an order outside
of Germany, they cannot choose the shipping option. A few people have already
reported this problem to me. I do not see a problem in myself and the administrators
also do not know what to do. Others make orders without a problem, while others
have a problem with choosing the shipment. Is this a mistake on my part or the
client's? Thank you for your help
|
You're going to have to be a bit more specific.
Are there certain countries where people are able to submit orders, and countries
where people are not?
|
I just checked your store out and experimented. There is a chance that the issue
has something to do with your shipping options.
For example, if I add three minifigures which satisfy the 10 euro minimum for
your courier, I am able to checkout.
However, if I attempt to purchase the Expedition Balloon item (which is unavailable
for instant invoice / checkout), then I am unable to go forward with my purchase.
Perhaps look around in shipping? I'll continue testing out stuff to help
you.
|
The only way to bypass this temporarily until you figure out the issue is to
provide your customers with a bypass password, or I may just be completely wrong.
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| | | | | | | | | | | Author: | Vosblokjes | | Posted: | Oct 16, 2021 01:08 | | Subject: | Re: Problem with choosing shipping | | Viewed: | 24 times | | Topic: | Help | |
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| In Help, BricksterXD writes:
| | In Help, BricksterXD writes:
| | In Help, BricksterXD writes:
| | In Help, MurstenTan writes:
| | Hello
I have a problem with my shipments. Every time someone places an order outside
of Germany, they cannot choose the shipping option. A few people have already
reported this problem to me. I do not see a problem in myself and the administrators
also do not know what to do. Others make orders without a problem, while others
have a problem with choosing the shipment. Is this a mistake on my part or the
client's? Thank you for your help
|
You're going to have to be a bit more specific.
Are there certain countries where people are able to submit orders, and countries
where people are not?
|
I just checked your store out and experimented. There is a chance that the issue
has something to do with your shipping options.
For example, if I add three minifigures which satisfy the 10 euro minimum for
your courier, I am able to checkout.
However, if I attempt to purchase the Expedition Balloon item (which is unavailable
for instant invoice / checkout), then I am unable to go forward with my purchase.
Perhaps look around in shipping? I'll continue testing out stuff to help
you.
|
The only way to bypass this temporarily until you figure out the issue is to
provide your customers with a bypass password, or I may just be completely wrong.
|
There is no password bypass for shipping options that aren't there 
As you tested you could have seen that there is no input field dor a password.
The only things you can do are 'contact seller' and 'add to wanted
list'.
And I think most buyers will stop there, empty the cart and leave 
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| | | | | Author: | Vosblokjes | | Posted: | Oct 16, 2021 01:25 | | Subject: | Re: Problem with choosing shipping | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, MurstenTan writes:
| | Hello
I have a problem with my shipments. Every time someone places an order outside
of Germany, they cannot choose the shipping option. A few people have already
reported this problem to me. I do not see a problem in myself and the administrators
also do not know what to do. Others make orders without a problem, while others
have a problem with choosing the shipment. Is this a mistake on my part or the
client's? Thank you for your help
|
As far as I can see you rely solely on IC and have no backup manual option.
So as soon as an item is missing weight and/or packaging dimensions the options
fail.
Depending on the items in the cart I get:
No shipping methods available (This comes with an item in the cart that misses
both values)
or
Order restrictions not met (this comes when only one of the values is missing,
and for this a bypass password can be given).
You have to options for a solution.
Make sure you have a manual invoice backup option. Maybe it is best to make sure
you have this, this way, what ever happens you always have an option for buyers.
or
Make sure all items for sale have weight and packaging dimensions.
For new sets you can add it to the catalog, for used sets you can set them for
that lot only in your inventory. For parts you can add them to the catalog (if
you have the means to measure them accurately).
To find the items in your inventory that are a problem, go to your inventory,
look for the 'Instant Checkout Unavailable' option on the right side,
activate it and click go. And fill in the missing values.
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Germany, Baden-Württemberg
United Kingdom, England
Netherlands, Drenthe