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| | | Author: | ZigsBrickStore  | | Posted: | Sep 23, 2021 23:53 | | Subject: | Get rid of Kentuckiana Bricks | | Viewed: | 844 times | | Topic: | Problem Order | |
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| Hides behind the usual Covid excuse and You never sent me an email. How do these
sellers continue to be able to sell on this site with continued lies and horrible
feedback.
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| | | | | Author: | cosmicray | | Posted: | Sep 24, 2021 06:10 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 201 times | | Topic: | Problem Order | |
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| In Problem Order, GrimAmoeba91 writes:
| | Hides behind the usual Covid excuse and You never sent me an email. How do these
sellers continue to be able to sell on this site with continued lies and horrible
feedback.
|
Instead of attacking the seller, why don't you tell us the facts. Then we
can recommend the best way to address the situation.
Nita Rae
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| | | | | Author: | tons_of_bricks | | Posted: | Sep 24, 2021 06:18 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 184 times | | Topic: | Problem Order | |
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| In Problem Order, GrimAmoeba91 writes:
| | Hides behind the usual Covid excuse and You never sent me an email. How do these
sellers continue to be able to sell on this site with continued lies and horrible
feedback.
|
Horrible feedback? I really think if they were as horrible as you say, that,
they wouldn't have a 98.5 positive percentage or be one of the top ten stores.
Perhaps instead of attacking like this, you should read store terms? Maybe at
least the first two lines of them? Because if you did, you would have seen that
their orders are being delayed before you ordered.
I think that's where the real problem lies here.
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| | | | | | | Author: | Brick.Door | | Posted: | Sep 24, 2021 11:41 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 130 times | | Topic: | Problem Order | |
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| In Problem Order, firestar246 writes:
| | In Problem Order, GrimAmoeba91 writes:
| | Hides behind the usual Covid excuse and You never sent me an email. How do these
sellers continue to be able to sell on this site with continued lies and horrible
feedback.
|
Horrible feedback? I really think if they were as horrible as you say, that,
they wouldn't have a 98.5 positive percentage or be one of the top ten stores.
|
Where do you think 98.5 would rank them among the stores on Bricklink? I would
be willing to bet they are in the bottom 1 percentile of all sellers. Probably
even smaller than that.
Very few buyers are willing to post neutral or negative feedback. Especially
since sellers like this one will give a negative to a buyer for no reason other
than retaliation.
It's a shame that Bricklink chose to highlight this figure because it really
is misleading for buyers.
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| | | | | | | | | Author: | tons_of_bricks | | Posted: | Sep 24, 2021 11:54 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 113 times | | Topic: | Problem Order | |
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| In Problem Order, Brick.Door writes:
| | In Problem Order, firestar246 writes:
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| |
Where do you think 98.5 would rank them among the stores on Bricklink? I would
be willing to bet they are in the bottom 1 percentile of all sellers. Probably
even smaller than that.
|
Maybe so, but that doesn't mean much. If 9 out of ten kids score 99% or higher
on a test, and that last one got a 98%, it doesn't mean he failed or is dumb.
| |
Very few buyers are willing to post neutral or negative feedback. Especially
since sellers like this one will give a negative to a buyer for no reason other
than retaliation.
|
That is true, but of their 75,000 orders, they have 50,000 POSITIVE feedback.
That's 66%!
My store has a 99.75% score, and I only have 58% of my orders with positive feedback.
That means that 8% more of their buyers than mine have considered their transaction
well enough to deserve a positive feedback.
Sometimes you have to look a little deeper than the surface. No store is perfect,
and their biggest flaw is in their shipping times. That is no reason to throw
them out though.
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| | | | | | | | | | | Author: | par016 | | Posted: | Sep 24, 2021 12:00 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 96 times | | Topic: | Problem Order | |
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| In Problem Order, firestar246 writes:
| | In Problem Order, Brick.Door writes:
| | In Problem Order, firestar246 writes:
|
| |
Where do you think 98.5 would rank them among the stores on Bricklink? I would
be willing to bet they are in the bottom 1 percentile of all sellers. Probably
even smaller than that.
|
Maybe so, but that doesn't mean much. If 9 out of ten kids score 99% or higher
on a test, and that last one got a 98%, it doesn't mean he failed or is dumb.
| |
Very few buyers are willing to post neutral or negative feedback. Especially
since sellers like this one will give a negative to a buyer for no reason other
than retaliation.
|
That is true, but of their 75,000 orders, they have 50,000 POSITIVE feedback.
That's 66%!
My store has a 99.75% score, and I only have 58% of my orders with positive feedback.
That means that 8% more of their buyers than mine have considered their transaction
well enough to deserve a positive feedback.
Sometimes you have to look a little deeper than the surface. No store is perfect,
and their biggest flaw is in their shipping times. That is no reason to throw
them out though.
|
Where you seeing 50,000? I see just under 42,000 which would put them under
55% and below your 58%
-Pete
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| | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Sep 24, 2021 12:02 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 89 times | | Topic: | Problem Order | |
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| In Problem Order, par016 writes:
| | In Problem Order, firestar246 writes:
| | In Problem Order, Brick.Door writes:
| | In Problem Order, firestar246 writes:
|
| |
Where do you think 98.5 would rank them among the stores on Bricklink? I would
be willing to bet they are in the bottom 1 percentile of all sellers. Probably
even smaller than that.
|
Maybe so, but that doesn't mean much. If 9 out of ten kids score 99% or higher
on a test, and that last one got a 98%, it doesn't mean he failed or is dumb.
| |
Very few buyers are willing to post neutral or negative feedback. Especially
since sellers like this one will give a negative to a buyer for no reason other
than retaliation.
|
That is true, but of their 75,000 orders, they have 50,000 POSITIVE feedback.
That's 66%!
My store has a 99.75% score, and I only have 58% of my orders with positive feedback.
That means that 8% more of their buyers than mine have considered their transaction
well enough to deserve a positive feedback.
Sometimes you have to look a little deeper than the surface. No store is perfect,
and their biggest flaw is in their shipping times. That is no reason to throw
them out though.
|
Where you seeing 50,000? I see just under 42,000 which would put them under
55% and below your 58%
-Pete
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My bad. Got a bit dyslexic.  While that is now lower than mine, it is still
not a bad number at all. I still stand that there is no reason for all the hate
that is being stirred up against them.
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| | | | | | | | | | | | | | | Author: | par016 | | Posted: | Sep 24, 2021 12:37 | | Subject: | (Cancelled) | | Viewed: | 58 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | | | | | | | Author: | par016 | | Posted: | Sep 24, 2021 12:38 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 85 times | | Topic: | Problem Order | |
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| In Problem Order, firestar246 writes:
| | In Problem Order, par016 writes:
| | In Problem Order, firestar246 writes:
| | In Problem Order, Brick.Door writes:
| | In Problem Order, firestar246 writes:
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| |
Where do you think 98.5 would rank them among the stores on Bricklink? I would
be willing to bet they are in the bottom 1 percentile of all sellers. Probably
even smaller than that.
|
Maybe so, but that doesn't mean much. If 9 out of ten kids score 99% or higher
on a test, and that last one got a 98%, it doesn't mean he failed or is dumb.
| |
Very few buyers are willing to post neutral or negative feedback. Especially
since sellers like this one will give a negative to a buyer for no reason other
than retaliation.
|
That is true, but of their 75,000 orders, they have 50,000 POSITIVE feedback.
That's 66%!
My store has a 99.75% score, and I only have 58% of my orders with positive feedback.
That means that 8% more of their buyers than mine have considered their transaction
well enough to deserve a positive feedback.
Sometimes you have to look a little deeper than the surface. No store is perfect,
and their biggest flaw is in their shipping times. That is no reason to throw
them out though.
|
Where you seeing 50,000? I see just under 42,000 which would put them under
55% and below your 58%
-Pete
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My bad. Got a bit dyslexic. While that is now lower than mine, it is still
not a bad number at all. I still stand that there is no reason for all the hate
that is being stirred up against them.
|
Having read a few threads about this seller over the last couple weeks, I was
somewhat in agreement with you that they seemed to be getting a lot of flak
for something they said was in their terms. So, I thought I would do a little
investigating.
Their terms say to expect delays in processing due to Covid and then state
that shipments could be delayed by USPS as well. They then spell out specific
FAQs due to Covid which would imply that their prior statement is being defined
by these FAQs and not in addition to them. In those FAQs it specifically says
"After we receive payment allow 5 to 12 business days for your order to arrive
in your mailbox." This isn't times for processing, this is time from
payment to delivery. They also state it not once but twice in their terms.
Perusing through a good amount of their negative and neutral feedback (which
they have over 600 of and over 100 of in the last 6 months) it sounds like most
people that are complaining are saying 2-3 weeks to ship. Not the time to receive
the order but the time for the seller to ship it. So this wouldn't include
the delays of USPS that they mentioned in their store and these orders were certainly
not received within the 12 business days that was estimated.
I understand that the terms give an estimation but I would suggest they seem
to be deceptive at best. When I see a range like that, I would assume most people
are like myself and would assume that the average is near the middle, and on
rare occasions it would be near the top with only a few occasions going out of
that range. That does not seem to be the case.
This seller could solve a lot of their problems by doing a minimum of two simple
things:
- Change that range to reflect more accurate shipping times. Again, I don't
have all the data so I can't say for sure, but looking at their feedback
I would guess if I placed an order, 2 weeks would be the average I would wait
for my order. Something closer to a 7-21 day range would be more appropriate
and if they bolded or increased the font size that might help buyers.
- Secondly, reiterate this message in the checkout process. It's not hard
to put more information in the checkout process, whether you make a note in the
shipping method or highlight the delays at the top of your terms. Something
that stands out to let the buyer know what they are getting into.
I would guess that the reason the seller doesn't do these things is because
it will turn some buyers away. If I saw 2-3 weeks shipping right at checkout
and I wanted my items within a week, I'd go to another store. But this seller
can get that order and just point to their very vague and misleading terms and
wipe their hands. I think this is dishonest practice at best.
So yes, they mention that there are delays in their terms, but I disagree that
those delays are honestly stated. They clearly know how to change their terms
as they have done it frequently over the last year. However, that 5-12 days
has not changed throughout. Actually at one point their terms stated two different
times at the same time (5-10 days and 5-12 days). I think they deserve a lot
of the feedback they are receiving, and I don't believe that 98.5% is remotely
a good feedback rating on a store of that size. As a buyer myself, I wouldn't
be shy about ordering from them if they had what I wanted, but I would certainly
not expect my order anytime soon.
-Pete
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| | | | | | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Sep 24, 2021 13:01 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 74 times | | Topic: | Problem Order | |
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| In Problem Order, par016 writes:
| |
Having read a few threads about this seller over the last couple weeks, I was
somewhat in agreement with you that they seemed to be getting a lot of flak
for something they said was in their terms. So, I thought I would do a little
investigating.
Their terms say to expect delays in processing due to Covid and then state
that shipments could be delayed by USPS as well. They then spell out specific
FAQs due to Covid which would imply that their prior statement is being defined
by these FAQs and not in addition to them. In those FAQs it specifically says
"After we receive payment allow 5 to 12 business days for your order to arrive
in your mailbox." This isn't times for processing, this is time from
payment to delivery. They also state it not once but twice in their terms.
Perusing through a good amount of their negative and neutral feedback (which
they have over 600 of and over 100 of in the last 6 months) it sounds like most
people that are complaining are saying 2-3 weeks to ship. Not the time to receive
the order but the time for the seller to ship it. So this wouldn't include
the delays of USPS that they mentioned in their store and these orders were certainly
not received within the 12 business days that was estimated.
I understand that the terms give an estimation but I would suggest they seem
to be deceptive at best. When I see a range like that, I would assume most people
are like myself and would assume that the average is near the middle, and on
rare occasions it would be near the top with only a few occasions going out of
that range. That does not seem to be the case.
This seller could solve a lot of their problems by doing a minimum of two simple
things:
- Change that range to reflect more accurate shipping times. Again, I don't
have all the data so I can't say for sure, but looking at their feedback
I would guess if I placed an order, 2 weeks would be the average I would wait
for my order. Something closer to a 7-21 day range would be more appropriate
and if they bolded or increased the font size that might help buyers.
- Secondly, reiterate this message in the checkout process. It's not hard
to put more information in the checkout process, whether you make a note in the
shipping method or highlight the delays at the top of your terms. Something
that stands out to let the buyer know what they are getting into.
I would guess that the reason the seller doesn't do these things is because
it will turn some buyers away. If I saw 2-3 weeks shipping right at checkout
and I wanted my items within a week, I'd go to another store. But this seller
can get that order and just point to their very vague and misleading terms and
wipe their hands. I think this is dishonest practice at best.
So yes, they mention that there are delays in their terms, but I disagree that
those delays are honestly stated. They clearly know how to change their terms
as they have done it frequently over the last year. However, that 5-12 days
has not changed throughout. Actually at one point their terms stated two different
times at the same time (5-10 days and 5-12 days). I think they deserve a lot
of the feedback they are receiving, and I don't believe that 98.5% is remotely
a good feedback rating on a store of that size. As a buyer myself, I wouldn't
be shy about ordering from them if they had what I wanted, but I would certainly
not expect my order anytime soon.
-Pete
|
I do agree with what you've said; they definitely have some work to do on
their shipping times and explanations of them. But to get rid of them, as OP
stated?? There's no reason for that. I can think of a few others that should
go before Kentuckiana Bricks.
They have problems, but people are over-reacting just a tad.
|
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| | | | | | | | | | | | | | | | | | | Author: | par016 | | Posted: | Sep 24, 2021 13:08 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 72 times | | Topic: | Problem Order | |
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| In Problem Order, firestar246 writes:
| | In Problem Order, par016 writes:
| |
Having read a few threads about this seller over the last couple weeks, I was
somewhat in agreement with you that they seemed to be getting a lot of flak
for something they said was in their terms. So, I thought I would do a little
investigating.
Their terms say to expect delays in processing due to Covid and then state
that shipments could be delayed by USPS as well. They then spell out specific
FAQs due to Covid which would imply that their prior statement is being defined
by these FAQs and not in addition to them. In those FAQs it specifically says
"After we receive payment allow 5 to 12 business days for your order to arrive
in your mailbox." This isn't times for processing, this is time from
payment to delivery. They also state it not once but twice in their terms.
Perusing through a good amount of their negative and neutral feedback (which
they have over 600 of and over 100 of in the last 6 months) it sounds like most
people that are complaining are saying 2-3 weeks to ship. Not the time to receive
the order but the time for the seller to ship it. So this wouldn't include
the delays of USPS that they mentioned in their store and these orders were certainly
not received within the 12 business days that was estimated.
I understand that the terms give an estimation but I would suggest they seem
to be deceptive at best. When I see a range like that, I would assume most people
are like myself and would assume that the average is near the middle, and on
rare occasions it would be near the top with only a few occasions going out of
that range. That does not seem to be the case.
This seller could solve a lot of their problems by doing a minimum of two simple
things:
- Change that range to reflect more accurate shipping times. Again, I don't
have all the data so I can't say for sure, but looking at their feedback
I would guess if I placed an order, 2 weeks would be the average I would wait
for my order. Something closer to a 7-21 day range would be more appropriate
and if they bolded or increased the font size that might help buyers.
- Secondly, reiterate this message in the checkout process. It's not hard
to put more information in the checkout process, whether you make a note in the
shipping method or highlight the delays at the top of your terms. Something
that stands out to let the buyer know what they are getting into.
I would guess that the reason the seller doesn't do these things is because
it will turn some buyers away. If I saw 2-3 weeks shipping right at checkout
and I wanted my items within a week, I'd go to another store. But this seller
can get that order and just point to their very vague and misleading terms and
wipe their hands. I think this is dishonest practice at best.
So yes, they mention that there are delays in their terms, but I disagree that
those delays are honestly stated. They clearly know how to change their terms
as they have done it frequently over the last year. However, that 5-12 days
has not changed throughout. Actually at one point their terms stated two different
times at the same time (5-10 days and 5-12 days). I think they deserve a lot
of the feedback they are receiving, and I don't believe that 98.5% is remotely
a good feedback rating on a store of that size. As a buyer myself, I wouldn't
be shy about ordering from them if they had what I wanted, but I would certainly
not expect my order anytime soon.
-Pete
|
I do agree with what you've said; they definitely have some work to do on
their shipping times and explanations of them. But to get rid of them, as OP
stated?? There's no reason for that. I can think of a few others that should
go before Kentuckiana Bricks.
They have problems, but people are over-reacting just a tad.
|
Agreed, definitely no on board with getting rid of them. Like I said I would
buy from them myself but I wouldn't expect it anytime soon. 
-Pete
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| | | | | | | | | | | | | | | | | | | Author: | jennnifer | | Posted: | Sep 24, 2021 13:54 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 94 times | | Topic: | Problem Order | |
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| In Problem Order, firestar246 writes:
| |
I do agree with what you've said; they definitely have some work to do on
their shipping times and explanations of them. But to get rid of them, as OP
stated?? There's no reason for that. I can think of a few others that should
go before Kentuckiana Bricks.
They have problems, but people are over-reacting just a tad.
|
I don't agree with the 'get rid' of them either and I didn't
mean to be piling on. I was just trying to point out (constructively, I hope)
that the negative feedback is no good for anyone.
I do hope that they find a way forward with less stress and confusion!
Jen
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| | | | | | | | | | | | | | | | | Author: | cosmicray | | Posted: | Sep 24, 2021 13:09 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 65 times | | Topic: | Problem Order | |
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| In Problem Order, par016 writes:
| | So yes, they mention that there are delays in their terms, but I disagree that
those delays are honestly stated. They clearly know how to change their terms
as they have done it frequently over the last year. However, that 5-12 days
has not changed throughout. Actually at one point their terms stated two different
times at the same time (5-10 days and 5-12 days). I think they deserve a lot
of the feedback they are receiving, and I don't believe that 98.5% is remotely
a good feedback rating on a store of that size. As a buyer myself, I wouldn't
be shy about ordering from them if they had what I wanted, but I would certainly
not expect my order anytime soon.
-Pete
|
If only we could provide separate reviews for the seller's speed, and USPS
speed.
For those sellers who make the effort to get an acceptance scan, it could be
possible to calculate time order-to-ship, and time ship-to-delivery. As much
as we dislike the situation, somewhere roughly ~0.01% of the buyer are willing
to pay for Priority Express Mail, everyone else goes with the least expensive
option.
Nita Rae
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| | | | | | | Author: | Phantom_Buyer | | Posted: | Sep 24, 2021 22:37 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 84 times | | Topic: | Problem Order | |
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| In Problem Order, firestar246 writes:
| | In Problem Order, GrimAmoeba91 writes:
| | Hides behind the usual Covid excuse and You never sent me an email. How do these
sellers continue to be able to sell on this site with continued lies and horrible
feedback.
|
Horrible feedback? I really think if they were as horrible as you say, that,
they wouldn't have a 98.5 positive percentage or be one of the top ten stores.
Perhaps instead of attacking like this, you should read store terms? Maybe at
least the first two lines of them? Because if you did, you would have seen that
their orders are being delayed before you ordered.
I think that's where the real problem lies here.
|
Hi!
I believe it would have been a 60-70% if buyers actually placed the feedback
they felt without fear of retribution.
I for one was skeptical of placing neutral feedback on my order since it was
handled very wrongly. I did eventually go through with the neutral and placed
the store as a "disliked store" but most buyers are afraid to do the same. Some
buyers instead of placing negative, place neutral, and some don't even post.
Letting ourselves be heard without fear of retribution is the best course of
action to take.
I apologize if this was said before.
Take care, - SB
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| | | | | Author: | yorbrick | | Posted: | Sep 24, 2021 06:29 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 167 times | | Topic: | Problem Order | |
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| In Problem Order, GrimAmoeba91 writes:
| | Hides behind the usual Covid excuse and You never sent me an email. How do these
sellers continue to be able to sell on this site with continued lies and horrible
feedback.
|
They continue to be able to sell because people continue to buy from them. You
and everyone else has the choice to read their terms and check feedback before
ordering. Sellers shouldn't be removed unless they are doing something seriously
wrong in multiple cases.
|
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| | | | | | | | | Author: | yorbrick | | Posted: | Sep 24, 2021 10:52 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 87 times | | Topic: | Problem Order | |
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| In Problem Order, zorbanj writes:
Yes, I did read the on-the-spot policy definition of "on hand". It seems BL are
starting to define things more precisely - in particular the part about stock
having to be physically located at the address. It will be interesting to see
what this means - just in the same country or at the registered address. If the
latter, a number of other sellers might get drawn in if they use multiple storage
locations. I guess we have to wait until they formally expand this part of the
policy.
And I still don't think it was a good idea for BL to publicly announce that
they know a store is, and has been for some time, breaking the rules without
taking any action. That they don't take immediate action implies they do
not mind all that much.
And once they do define what "in hand" means, surely the store can continue operating
within the new definition, by physically splitting the stock.
| |
In Problem Order, yorbrick writes:
| |
They continue to be able to sell because people continue to buy from them. You
and everyone else has the choice to read their terms and check feedback before
ordering. Sellers shouldn't be removed unless they are doing something seriously
wrong in multiple cases.
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| | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 10:57 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 97 times | | Topic: | Problem Order | |
|
| Yeah, strong agree, it's such a mixed signal and it can't bode anything
good, for this shop or any other.
I don't have a personal problem with this particular shop, but this kind
of announcement followed by nothing makes policy enforcement very confusing for
buyers and sellers alike.
If this shop is breaking policy, act on it at the same time you announce it,
and if it isn't worth acting on it, don't announce it.
In Problem Order, yorbrick writes:
| | And I still don't think it was a good idea for BL to publicly announce that
they know a store is, and has been for some time, breaking the rules without
taking any action. That they don't take immediate action implies they do
not mind all that much.
|
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| | | | | | | | | | | Author: | axaday | | Posted: | Sep 24, 2021 12:05 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 65 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | Yes, I did read the on-the-spot policy definition of "on hand". It seems BL are
starting to define things more precisely - in particular the part about stock
having to be physically located at the address. It will be interesting to see
what this means - just in the same country or at the registered address. If the
latter, a number of other sellers might get drawn in if they use multiple storage
locations. I guess we have to wait until they formally expand this part of the
policy.
|
I would be shocked if they said it had to be at your address. If you have a
location where you regularly go and can drive to any given day to fill an order,
that isn't an issue. If you have to have it shipped from another country
that's a li'l different.
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| | | | | | | | | | | | | Author: | rab1234 | | Posted: | Sep 24, 2021 12:24 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 50 times | | Topic: | Problem Order | |
|
| In the thread above, the admin specifically said that your inventory must be
at the address associated with your BL account in order to sell them. If you
want to run your store out of a warehouse, create your account using that address.
In Problem Order, axaday writes:
| | In Problem Order, yorbrick writes:
| | Yes, I did read the on-the-spot policy definition of "on hand". It seems BL are
starting to define things more precisely - in particular the part about stock
having to be physically located at the address. It will be interesting to see
what this means - just in the same country or at the registered address. If the
latter, a number of other sellers might get drawn in if they use multiple storage
locations. I guess we have to wait until they formally expand this part of the
policy.
|
I would be shocked if they said it had to be at your address. If you have a
location where you regularly go and can drive to any given day to fill an order,
that isn't an issue. If you have to have it shipped from another country
that's a li'l different.
|
|
|
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| | | | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Sep 24, 2021 12:25 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 51 times | | Topic: | Problem Order | |
|
| In Problem Order, rab1234 writes:
| | In the thread above, the admin specifically said that your inventory must be
at the address associated with your BL account in order to sell them. If you
want to run your store out of a warehouse, create your account using that address.
|
We use a PO box; I don't think our little post office would appreciate it
if we tried to move our entire inventory there...
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | rab1234 | | Posted: | Sep 24, 2021 12:31 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 49 times | | Topic: | Problem Order | |
|
| Not my opinion... I'm just paraphrasing the Admin's comment. Clearly
some common sense needs to be applied to the rules as well.
In Problem Order, firestar246 writes:
| | In Problem Order, rab1234 writes:
| | In the thread above, the admin specifically said that your inventory must be
at the address associated with your BL account in order to sell them. If you
want to run your store out of a warehouse, create your account using that address.
|
We use a PO box; I don't think our little post office would appreciate it
if we tried to move our entire inventory there...
|
|
|
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| | | | | | | | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Sep 24, 2021 12:49 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 64 times | | Topic: | Problem Order | |
|
| In Problem Order, rab1234 writes:
| | Not my opinion... I'm just paraphrasing the Admin's comment. Clearly
some common sense needs to be applied to the rules as well.
|
I know! Just making it clear for the admins in case it doesn't cross their
minds.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 24, 2021 12:25 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 63 times | | Topic: | Problem Order | |
|
| In Problem Order, axaday writes:
| | In Problem Order, yorbrick writes:
| | Yes, I did read the on-the-spot policy definition of "on hand". It seems BL are
starting to define things more precisely - in particular the part about stock
having to be physically located at the address. It will be interesting to see
what this means - just in the same country or at the registered address. If the
latter, a number of other sellers might get drawn in if they use multiple storage
locations. I guess we have to wait until they formally expand this part of the
policy.
|
I would be shocked if they said it had to be at your address. If you have a
location where you regularly go and can drive to any given day to fill an order,
that isn't an issue. If you have to have it shipped from another country
that's a li'l different.
|
If it’s about laws & taxes (as hinted by Russell), all the new marketplace laws
came about in part because some business are located in some place/state/country
and have warehouses in other places/states/countries, thus making their stuff
untaxable in the buyer’s place/state/country or making the taxes easily avoidable
or hard to verify.
“You want to buy? I’m right there! You want to tax? I’m not there!”
So now, with the marketplace laws, marketplaces need to verify their sellers’
locations.
|
|
|
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| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Sep 24, 2021 14:52 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 64 times | | Topic: | Problem Order | |
|
| | | “You want to buy? I’m right there! You want to tax? I’m not there!”
So now, with the marketplace laws, marketplaces need to verify their sellers’
locations.
|
And clearly their stock locations!
|
|
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| | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 24, 2021 15:23 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 79 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | | | “You want to buy? I’m right there! You want to tax? I’m not there!”
So now, with the marketplace laws, marketplaces need to verify their sellers’
locations.
|
And clearly their stock locations!
|
Yes, locations
|
|
| | | | | |
| | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 07:11 | | Subject: | Re: Get rid of [a seller] | | Viewed: | 147 times | | Topic: | Problem Order | |
|
| So far I'm only getting horrible feedback from you, airing your dirty laundry
in public.
There are several official ways to deal with a seller not responding to messages,
and posting on the forum isn't one of them.
See https://www.bricklink.com/retractOrder.asp
|
|
| | | | | |
| | | | | Author: | popsicle | | Posted: | Sep 24, 2021 09:37 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 182 times | | Topic: | Problem Order | |
|
| In Problem Order, GrimAmoeba91 writes:
| | Hides behind the usual Covid excuse and You never sent me an email.
|
| | How do these sellers continue to be able to sell on this site with continued lies and horrible feedback.
|
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
|
|
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| | | | | | | Author: | jennnifer | | Posted: | Sep 24, 2021 10:30 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 114 times | | Topic: | Problem Order | |
|
| In Problem Order, popsicle writes:
| | In Problem Order, GrimAmoeba91 writes:
| | Hides behind the usual Covid excuse and You never sent me an email.
|
| | How do these sellers continue to be able to sell on this site with continued lies and horrible feedback.
|
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
Indeed, I believe most of this seller's public-facing problems could have
been avoided if they hadn't left all the negative feedback for these buyers.
For the vast majority of them, it is their one and only negative. What a turn-off
for our site to have buyers treated this way! I realize that stated delays are
all over their terms, but the delays ARE outside the norm and all these buyers'
actions reflect that. I would urge this seller to reconsider all this negative
feedback. Your business model differs from the norm and includes longer than
expected delivery times. You should accept the feedback that goes with it. The
better way forward would be to post polite, factual responses to the feedback
you receive indicating that delays were in your terms and that you are sorry
that the buyer did not have a positive experience.
Thanks,
Jen
|
|
|
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| | | | | | | | | Author: | Leftoverbricks | | Posted: | Sep 24, 2021 11:42 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 88 times | | Topic: | Problem Order | |
|
| In Problem Order, jennnifer writes:
| | In Problem Order, popsicle writes:
| | In Problem Order, GrimAmoeba91 writes:
| | Hides behind the usual Covid excuse and You never sent me an email.
|
| | How do these sellers continue to be able to sell on this site with continued lies and horrible feedback.
|
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
Indeed, I believe most of this seller's public-facing problems could have
been avoided if they hadn't left all the negative feedback for these buyers.
For the vast majority of them, it is their one and only negative. What a turn-off
for our site to have buyers treated this way! I realize that stated delays are
all over their terms, but the delays ARE outside the norm and all these buyers'
actions reflect that. I would urge this seller to reconsider all this negative
feedback. Your business model differs from the norm and includes longer than
expected delivery times. You should accept the feedback that goes with it. The
better way forward would be to post polite, factual responses to the feedback
you receive indicating that delays were in your terms and that you are sorry
that the buyer did not have a positive experience.
Thanks,
Jen
|
Well said!
I can't make an order in this store (I'm not in the USA) to check how
well the information about shipping times is communicated beyond the terms
page.
Throughout the checkout process it is possible for a seller to inform the buyer
about shipping times or whatever they want to share with the customer.
Simply referring to 'Read the terms' is bad practice.
As an experience expert I can say: people don't read! But by repeating your
message 3, 4 or 5 times (in the checkout process), you can hope that your message
will eventually stick somewhere.
|
|
|
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| | | | | | | | | | | Author: | jennnifer | | Posted: | Sep 24, 2021 12:14 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 59 times | | Topic: | Problem Order | |
|
| In Problem Order, Leftoverbricks writes:
| |
Well said!
I can't make an order in this store (I'm not in the USA) to check how
well the information about shipping times is communicated beyond the terms
page.
Throughout the checkout process it is possible for a seller to inform the buyer
about shipping times or whatever they want to share with the customer.
Simply referring to 'Read the terms' is bad practice.
|
The banner on the store declares the process is taking longer due to high demand.
The Terms you see at checkout say in large bold print that the process is taking
longer due to Covid and the USPS. It would be very hard to miss this during checkout
process.
Further down the terms in regular type it states that your order will arrive
within 5-12 days of completed payment.
So, if 5-12 days is the standard, and things will take 'longer' due to
high demand, Covid, and the USPS, I would expect to see my order in.... 3 weeks?
4 weeks?
Jen
|
|
|
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| | | | | | | | | | | | | Author: | par016 | | Posted: | Sep 24, 2021 12:43 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 51 times | | Topic: | Problem Order | |
|
| In Problem Order, jennnifer writes:
| | In Problem Order, Leftoverbricks writes:
| |
Well said!
I can't make an order in this store (I'm not in the USA) to check how
well the information about shipping times is communicated beyond the terms
page.
Throughout the checkout process it is possible for a seller to inform the buyer
about shipping times or whatever they want to share with the customer.
Simply referring to 'Read the terms' is bad practice.
|
The banner on the store declares the process is taking longer due to high demand.
The Terms you see at checkout say in large bold print that the process is taking
longer due to Covid and the USPS. It would be very hard to miss this during checkout
process.
Further down the terms in regular type it states that your order will arrive
within 5-12 days of completed payment.
So, if 5-12 days is the standard, and things will take 'longer' due to
high demand, Covid, and the USPS, I would expect to see my order in.... 3 weeks?
4 weeks?
Jen
|
The banner says "At the moment it takes longer to process your order due to Covid-19!"
And then contained in the "Corona [AKA Covid-19] FAQs" it says "After we receive
payment allow 5 to 12 business days for your order to arrive in your mailbox"
I interpret that as the 5-12 days being the definition of their "Covid delays"
not in addition to.
-Pete
|
|
|
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| | | | | | | | | | | | | | | Author: | jennnifer | | Posted: | Sep 24, 2021 13:04 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 50 times | | Topic: | Problem Order | |
|
| In Problem Order, par016 writes:
| |
The banner says "At the moment it takes longer to process your order due to Covid-19!"
And then contained in the "Corona [AKA Covid-19] FAQs" it says "After we receive
payment allow 5 to 12 business days for your order to arrive in your mailbox"
I interpret that as the 5-12 days being the definition of their "Covid delays"
not in addition to.
-Pete
|
Huh....the banner I see reads:
'Due to high demand, processing and shipping times are slightly longer!'
Yes, I agree that I was making an assumption that 5-12 was the standard and the
other delays were longer. Your interpretation could also be correct!
Jen
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | par016 | | Posted: | Sep 24, 2021 13:09 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 61 times | | Topic: | Problem Order | |
|
| In Problem Order, jennnifer writes:
| | In Problem Order, par016 writes:
| |
The banner says "At the moment it takes longer to process your order due to Covid-19!"
And then contained in the "Corona [AKA Covid-19] FAQs" it says "After we receive
payment allow 5 to 12 business days for your order to arrive in your mailbox"
I interpret that as the 5-12 days being the definition of their "Covid delays"
not in addition to.
-Pete
|
Huh....the banner I see reads:
'Due to high demand, processing and shipping times are slightly longer!'
Yes, I agree that I was making an assumption that 5-12 was the standard and the
other delays were longer. Your interpretation could also be correct!
Jen
|
Ah, you are looking at the banner, and I was looking at the bolded note at the
top of their store terms. That's where the disconnect was.
-Pete
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | zorbanj | | Posted: | Sep 24, 2021 13:20 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 65 times | | Topic: | Problem Order | |
|
| This is their sister store:
https://store.bricklink.com/apple_brick#/shop
It's in the Netherlands, like you.
In Problem Order, Leftoverbricks writes:
| |
Well said!
I can't make an order in this store (I'm not in the USA) to check how
well the information about shipping times is communicated beyond the terms
page.
Throughout the checkout process it is possible for a seller to inform the buyer
about shipping times or whatever they want to share with the customer.
Simply referring to 'Read the terms' is bad practice.
As an experience expert I can say: people don't read! But by repeating your
message 3, 4 or 5 times (in the checkout process), you can hope that your message
will eventually stick somewhere.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | axaday | | Posted: | Sep 24, 2021 12:11 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 51 times | | Topic: | Problem Order | |
|
| In Problem Order, jennnifer writes:
| | Indeed, I believe most of this seller's public-facing problems could have
been avoided if they hadn't left all the negative feedback for these buyers.
For the vast majority of them, it is their one and only negative. What a turn-off
for our site to have buyers treated this way! I realize that stated delays are
all over their terms, but the delays ARE outside the norm and all these buyers'
actions reflect that. I would urge this seller to reconsider all this negative
feedback. Your business model differs from the norm and includes longer than
expected delivery times. You should accept the feedback that goes with it. The
better way forward would be to post polite, factual responses to the feedback
you receive indicating that delays were in your terms and that you are sorry
that the buyer did not have a positive experience.
Thanks,
Jen
|
Totally agreed.
I'm not gonna lie. I don't read terms. Unless the comments on an item
specifically say to read terms, which makes me get suspicious. I presume that
everywhere I buy here and on eBay and Amazon sellers and whatever will fall with
certain norms. I know when I am buying from someone in Belgium that their best
is going to be to get it to me in a couple weeks. But I can understand why someone
would be surprised to order from Kentucky and not get their order in a week or
so.
I am NOT saying get rid of Kentuckiana Bricks. I have bought from them before
and I would do it again if they were the store that had what I wanted, but I
do believe the owner should understand that a bit of negative feedback is going
to be the natural result of the business model and it could be handled with a
fake smile.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 12:21 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 54 times | | Topic: | Problem Order | |
|
| I don't always read all the store terms in advance either because I'm
heavily using the Auto-Select feature that finds stores for me regardless of
terms.
But when I have an unexpected experience with a seller and I found out it was
clearly spelled out in the terms and not outside BL's policies, then it is
on me, I just put the store on my Dislike list and move on.
In Problem Order, axaday writes:
| | I'm not gonna lie. I don't read terms. Unless the comments on an item
specifically say to read terms, which makes me get suspicious. I presume that
everywhere I buy here and on eBay and Amazon sellers and whatever will fall with
certain norms. I know when I am buying from someone in Belgium that their best
is going to be to get it to me in a couple weeks. But I can understand why someone
would be surprised to order from Kentucky and not get their order in a week or
so.
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Ziegelmeister | | Posted: | Sep 24, 2021 12:09 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 96 times | | Topic: | Problem Order | |
|
| In Problem Order, popsicle writes:
| | In Problem Order, GrimAmoeba91 writes:
| | Hides behind the usual Covid excuse and You never sent me an email.
|
| | How do these sellers continue to be able to sell on this site with continued lies and horrible feedback.
|
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
And meanwhile I'm waiting for the seller to reciprocate positive feedback
for a transaction I marked as completed about a week ago. They've left feedback
for others during this time frame as well.
Thomas
|
|
|
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| | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 12:14 | | Subject: | (Cancelled) | | Viewed: | 89 times | | Topic: | Problem Order | |
|
| | (Cancelled) |
|
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| | | | | | | | | | | Author: | jennnifer | | Posted: | Sep 24, 2021 12:20 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 62 times | | Topic: | Problem Order | |
|
| In Problem Order, MrPetovan writes:
| | In my experience, feedback to buyers is much less impactful beyond the first
few, so don't worry too much about it.
I have started to leave Neutral feedback to buyers who pay and forget (no order
status change, no feedback) as a gentle way to nudge them into the preferred
behavior, but otherwise I'm not sure it's that useful, you can't
"choose" buyers the same way you can do with stores.
|
Buyers are not required to communicate in any way after sending payment for their
purchase.
If I was one of your buyers, I would think your feedback is unfair.
Jen
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 12:31 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 72 times | | Topic: | Problem Order | |
|
| And I'm not required to leave Positive feedback either. The Neutral feedback
is actually great for this: the buyer completed their most basic obligation (paying
for the order), and I didn't get any more interactions with them to have
either a positive or a negative experience, hence the Neutral feedback.
My feedbacks are also very descriptive and I've been converting a couple
Neutral feedback into Positive after they themselves left a feedback/changed
the order status more than a couple weeks after their package was reported delivered.
So I do understand if buyers would feel it unfair, but on the other hand if you
either updated the order status or left feedback if you bought from my store,
I wouldn't leave a Neutral feedback and you wouldn't even get the chance
of feeling it unfair.
In Problem Order, jennnifer writes:
| | In Problem Order, MrPetovan writes:
| | I have started to leave Neutral feedback to buyers who pay and forget (no order
status change, no feedback) as a gentle way to nudge them into the preferred
behavior, but otherwise I'm not sure it's that useful, you can't
"choose" buyers the same way you can do with stores.
|
Buyers are not required to communicate in any way after sending payment for their
purchase.
If I was one of your buyers, I would think your feedback is unfair.
Jen
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | rab1234 | | Posted: | Sep 24, 2021 12:28 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 81 times | | Topic: | Problem Order | |
|
| That's a terrible policy in my opinion and one that is quite likely to result
in a lot of negatives for you. Buyers aren't required to change their order's
state and they certainly aren't required to give you feedback although I'm
sure many of them will if you're handing out neutrals (effectively a negative).
In Problem Order, MrPetovan writes:
| | In my experience, feedback to buyers is much less impactful beyond the first
few, so don't worry too much about it.
I have started to leave Neutral feedback to buyers who pay and forget (no order
status change, no feedback) as a gentle way to nudge them into the preferred
behavior, but otherwise I'm not sure it's that useful, you can't
"choose" buyers the same way you can do with stores.
In Problem Order, Yellow.Brick writes:
| | And meanwhile I'm waiting for the seller to reciprocate positive feedback
for a transaction I marked as completed about a week ago. They've left feedback
for others during this time frame as well.
Thomas
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 12:37 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 72 times | | Topic: | Problem Order | |
|
| Thank you for your concern, I have a very limited data set because of a general
low sales volume, but it hasn't turned out like you are expecting at all.
I haven't received a single Negative feedback in response, on the other hand
a couple buyers have left feedback and/or updated their order status after my
Neutral feedback which I have promptly changed to Positive when I found out.
My working hypothesis is that buyers sensitive to "Neutral feedback effectively
a negative" like you are exhibiting will never get a Neutral feedback from me
in the first place because they would either update the order status or leave
a feedback.
So don't worry about me, I'll be fine, and if you ever buy from me, you'll
be too!
In Problem Order, rab1234 writes:
| | That's a terrible policy in my opinion and one that is quite likely to result
in a lot of negatives for you. Buyers aren't required to change their order's
state and they certainly aren't required to give you feedback although I'm
sure many of them will if you're handing out neutrals (effectively a negative).
In Problem Order, MrPetovan writes:
| | I have started to leave Neutral feedback to buyers who pay and forget (no order
status change, no feedback) as a gentle way to nudge them into the preferred
behavior, but otherwise I'm not sure it's that useful, you can't
"choose" buyers the same way you can do with stores.
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | leopard37 | | Posted: | Sep 24, 2021 14:11 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 93 times | | Topic: | Problem Order | |
|
| How about a different mindset? I leave positive feedback for the buyer immediately
after payment (on all orders). That is their portion of the transaction, completely!
After that if they leave feedback, it's because they want to, not because
it's necessary.
Perhaps you should offer a coupon if users do provide feedback. Positive reinforcement
instead of negative.
Just a thought.
Tyson.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 16:33 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 73 times | | Topic: | Problem Order | |
|
| Thank you for the suggestion, as a buyer I've seen this mindset live and
yet I've chosen not to adopt it for my own shop. Because actions speak louder
than words for me, I've never thought better of a shop because they left
a fake smile feedback just because I paid an order. I won't think any less
of them either, it just isn't a factor for me so I don't feel like doing
the same myself.
On the other hand, as a buyer I make sure to both update the order status and
leave a feedback after I consider the order completed, and as a seller I make
sure to maintain an accurate inventory, find the cheapest shipping price, send
an invoice timely, double-check the package inventory, secure the parts in the
package, ship as soon as I can and leave a feedback when I consider the order
Completed, which happens either when the status is updated by the Buyer or two
weeks after the reported delivery date without any communication from the Buyer.
So yeah, I have slightly more than minimum-level expectations from Buyers, and
I don't force (or even encourage) anyone else to do the same, it's been
working for me so far and that's all that matters.
In Problem Order, leopard37 writes:
| | How about a different mindset? I leave positive feedback for the buyer immediately
after payment (on all orders). That is their portion of the transaction, completely!
After that if they leave feedback, it's because they want to, not because
it's necessary.
Perhaps you should offer a coupon if users do provide feedback. Positive reinforcement
instead of negative.
Just a thought.
Tyson.
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| | | | | | | | | | | | | | | Author: | chetzler | | Posted: | Sep 24, 2021 15:37 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 98 times | | Topic: | Problem Order | |
|
| In Problem Order, MrPetovan writes:
| | Thank you for your concern, I have a very limited data set because of a general
low sales volume, but it hasn't turned out like you are expecting at all.
I haven't received a single Negative feedback in response, on the other hand
a couple buyers have left feedback and/or updated their order status after my
Neutral feedback which I have promptly changed to Positive when I found out.
|
I'm trying to imagine an in-real-life analog at a brick-and-mortar store:
SHOPKEEPER: "Thanks for stopping by, have a nice day, hope to see you again!"
CUSTOMER: (says nothing and leaves after making purchase)
SHOPKEEPER: (sotto voice): "No reply? Yep, you're going on my neutral list!"
Shopkeeper posts customer's name on front window with a note that reads,
"This guy came into my store, paid the asking price for my goods, but then didn't
say 'thanks' or even 'good-bye' to me when I told him to have
a nice day."
Customer returns a couple weeks later and sees the note. He walks back into
the store and approaches the shopkeeper.
CUSTOMER: "Hey, what's with that note about me, man?"
SHOPKEEPER: "The preferred behavior that I expect from my customers is that you
are to complement me on my good service and reply to me when I speak to you."
CUSTOMER: "Wow. Uh, ok. Uhh...thanks for selling me that minor thing that I
needed."
Shopkeeper, with a beaming smile, promptly runs to the window and rips down the
note.
SHOPKEEPER: "Thank you. Have a nice day."
Customer's eyes widen as he quickly turns and exits the shop, his voice trailing
off with a rapid-free salutation:
CUSTOMER: "OK you too bye!"
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Sep 24, 2021 15:48 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 97 times | | Topic: | Problem Order | |
|
| In Problem Order, chetzler writes:
| | In Problem Order, MrPetovan writes:
| | Thank you for your concern, I have a very limited data set because of a general
low sales volume, but it hasn't turned out like you are expecting at all.
I haven't received a single Negative feedback in response, on the other hand
a couple buyers have left feedback and/or updated their order status after my
Neutral feedback which I have promptly changed to Positive when I found out.
|
I'm trying to imagine an in-real-life analog at a brick-and-mortar store:
SHOPKEEPER: "Thanks for stopping by, have a nice day, hope to see you again!"
CUSTOMER: (says nothing and leaves after making purchase)
SHOPKEEPER: (sotto voice): "No reply? Yep, you're going on my neutral list!"
Shopkeeper posts customer's name on front window with a note that reads,
"This guy came into my store, paid the asking price for my goods, but then didn't
say 'thanks' or even 'good-bye' to me when I told him to have
a nice day."
Customer returns a couple weeks later and sees the note. He walks back into
the store and approaches the shopkeeper.
CUSTOMER: "Hey, what's with that note about me, man?"
SHOPKEEPER: "The preferred behavior that I expect from my customers is that you
are to complement me on my good service and reply to me when I speak to you."
CUSTOMER: "Wow. Uh, ok. Uhh...thanks for selling me that minor thing that I
needed."
Shopkeeper, with a beaming smile, promptly runs to the window and rips down the
note.
SHOPKEEPER: "Thank you. Have a nice day."
Customer's eyes widen as he quickly turns and exits the shop, his voice trailing
off with a rapid-free salutation:
CUSTOMER: "OK you too bye!"
|
Leaving feedback is even more public than sticking a note in the window. If a
seller leaves neutral feedback for a buyer for not marking their order as received/complete,
I'd be surprised if the buyer ever went back.
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| | | | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 16:44 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| Even if it turned out to be true, the very nature of my shop means that I'm
not expecting returning buyers. I sell mostly unique sets/parts so I simply can't
fulfill recurring orders for the same kind of parts for example.
So I'm focusing on honoring individual orders rather than pleasing buyers.
My reasoning is that the former will achieve the latter and so far I haven't
been proven wrong.
In Problem Order, yorbrick writes:
| | Leaving feedback is even more public than sticking a note in the window. If a
seller leaves neutral feedback for a buyer for not marking their order as received/complete,
I'd be surprised if the buyer ever went back.
|
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| | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Sep 25, 2021 01:27 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 62 times | | Topic: | Problem Order | |
|
| In Problem Order, MrPetovan writes:
| | Even if it turned out to be true, the very nature of my shop means that I'm
not expecting returning buyers. I sell mostly unique sets/parts so I simply can't
fulfill recurring orders for the same kind of parts for example.
So I'm focusing on honoring individual orders rather than pleasing buyers.
My reasoning is that the former will achieve the latter and so far I haven't
been proven wrong.
|
You never know if some buyers are actively avoiding your store because of how
you operate.
| | In Problem Order, yorbrick writes:
| | Leaving feedback is even more public than sticking a note in the window. If a
seller leaves neutral feedback for a buyer for not marking their order as received/complete,
I'd be surprised if the buyer ever went back.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 25, 2021 08:24 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 56 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | In Problem Order, MrPetovan writes:
| | Even if it turned out to be true, the very nature of my shop means that I'm
not expecting returning buyers. I sell mostly unique sets/parts so I simply can't
fulfill recurring orders for the same kind of parts for example.
So I'm focusing on honoring individual orders rather than pleasing buyers.
My reasoning is that the former will achieve the latter and so far I haven't
been proven wrong.
|
You never know if some buyers are actively avoiding your store because of how
you operate.
|
It's true, but since I'm not depending on my store for income, I can
afford this uncertainty and run my store the way I personally prefer. Now I know
some people have been preventively avoiding my store related to my forum activity,
but there's little I can do about that either.
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| | | | | | | | | | | | | | | | | | | Author: | rab1234 | | Posted: | Sep 24, 2021 17:49 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 95 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | In Problem Order, chetzler writes:
| | In Problem Order, MrPetovan writes:
| | Thank you for your concern, I have a very limited data set because of a general
low sales volume, but it hasn't turned out like you are expecting at all.
I haven't received a single Negative feedback in response, on the other hand
a couple buyers have left feedback and/or updated their order status after my
Neutral feedback which I have promptly changed to Positive when I found out.
|
I'm trying to imagine an in-real-life analog at a brick-and-mortar store:
SHOPKEEPER: "Thanks for stopping by, have a nice day, hope to see you again!"
CUSTOMER: (says nothing and leaves after making purchase)
SHOPKEEPER: (sotto voice): "No reply? Yep, you're going on my neutral list!"
Shopkeeper posts customer's name on front window with a note that reads,
"This guy came into my store, paid the asking price for my goods, but then didn't
say 'thanks' or even 'good-bye' to me when I told him to have
a nice day."
Customer returns a couple weeks later and sees the note. He walks back into
the store and approaches the shopkeeper.
CUSTOMER: "Hey, what's with that note about me, man?"
SHOPKEEPER: "The preferred behavior that I expect from my customers is that you
are to complement me on my good service and reply to me when I speak to you."
CUSTOMER: "Wow. Uh, ok. Uhh...thanks for selling me that minor thing that I
needed."
Shopkeeper, with a beaming smile, promptly runs to the window and rips down the
note.
SHOPKEEPER: "Thank you. Have a nice day."
Customer's eyes widen as he quickly turns and exits the shop, his voice trailing
off with a rapid-free salutation:
CUSTOMER: "OK you too bye!"
|
Leaving feedback is even more public than sticking a note in the window. If a
seller leaves neutral feedback for a buyer for not marking their order as received/complete,
I'd be surprised if the buyer ever went back.
|
Agreed. It would be like leaving that note on the door of every store the buyer
might ever go to.
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| | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 16:46 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 99 times | | Topic: | Problem Order | |
|
| If your very entertaining story was meant to imply I would be terrible at running
a brick-and-mortar store, you are absolutely 100% correct. 
In Problem Order, chetzler writes:
| | I'm trying to imagine an in-real-life analog at a brick-and-mortar store:
[...]
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| | | | | | | | | | | | | | | | | | | Author: | chetzler | | Posted: | Sep 24, 2021 21:43 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| Whooosh!
Went right over, didn't it?
In Problem Order, MrPetovan writes:
| | If your very entertaining story was meant to imply I would be terrible at running
a brick-and-mortar store, you are absolutely 100% correct.
In Problem Order, chetzler writes:
| | I'm trying to imagine an in-real-life analog at a brick-and-mortar store:
[...]
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| | | | | | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 21:57 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 53 times | | Topic: | Problem Order | |
|
| Nope, but it was the only polite answer I could muster given the effort you put
into your unwarranted criticism of my store’s policy through an inapt analogy.
In Problem Order, chetzler writes:
| | Whooosh!
Went right over, didn't it?
In Problem Order, MrPetovan writes:
| | If your very entertaining story was meant to imply I would be terrible at running
a brick-and-mortar store, you are absolutely 100% correct.
In Problem Order, chetzler writes:
| | I'm trying to imagine an in-real-life analog at a brick-and-mortar store:
[...]
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| | | | | | | | | | | | | | | | | | | | | | | Author: | chetzler | | Posted: | Sep 24, 2021 22:49 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 72 times | | Topic: | Problem Order | |
|
| Well, thank you for being polite. It's nice that my effort was appreciated.
In Problem Order, MrPetovan writes:
| | Nope, but it was the only polite answer I could muster given the effort you put
into your unwarranted criticism of my store’s policy through an inapt analogy.
In Problem Order, chetzler writes:
| | Whooosh!
Went right over, didn't it?
In Problem Order, MrPetovan writes:
| | If your very entertaining story was meant to imply I would be terrible at running
a brick-and-mortar store, you are absolutely 100% correct.
In Problem Order, chetzler writes:
| | I'm trying to imagine an in-real-life analog at a brick-and-mortar store:
[...]
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| | | | | | | | | | | | | | | | | | | Author: | brickablocks | | Posted: | Sep 28, 2021 17:03 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 114 times | | Topic: | Problem Order | |
|
| It seems like nearly 100% of the forum feedback regarding your tone-deaf 'neutral
feedback' nudging is negative.
8% of all feedback you have left on this site is either negative or neutral.
Why are you even here if you are unhappy with so many of your transactions in
this marketplace?
In Problem Order, MrPetovan writes:
| | If your very entertaining story was meant to imply I would be terrible at running
a brick-and-mortar store, you are absolutely 100% correct.
In Problem Order, chetzler writes:
| | I'm trying to imagine an in-real-life analog at a brick-and-mortar store:
[...]
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| | | | | | | | | | | Author: | Ziegelmeister | | Posted: | Sep 24, 2021 14:50 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 82 times | | Topic: | Problem Order | |
|
| In Problem Order, MrPetovan writes:
| | In my experience, feedback to buyers is much less impactful beyond the first
few, so don't worry too much about it.
|
I get that, but as I patiently wait for my store to be approved every bit can
help (even if it's just for the buy side).
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| | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 16:18 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 79 times | | Topic: | Problem Order | |
|
| I've been there too, hang on!
In Problem Order, Yellow.Brick writes:
| | I get that, but as I patiently wait for my store to be approved every bit can
help (even if it's just for the buy side).
|
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| | | | | | | | | | | Author: | pitz8008 | | Posted: | Sep 24, 2021 19:56 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 116 times | | Topic: | Problem Order | |
|
| In Problem Order, MrPetovan writes:
| | In my experience, feedback to buyers is much less impactful beyond the first
few, so don't worry too much about it.
I have started to leave Neutral feedback to buyers who pay and forget (no order
status change, no feedback) as a gentle way to nudge them into the preferred
behavior, but otherwise I'm not sure it's that useful, you can't
"choose" buyers the same way you can do with stores.
|
I've read some doozies on the forum before but this takes the cake.
| |
In Problem Order, Yellow.Brick writes:
| | And meanwhile I'm waiting for the seller to reciprocate positive feedback
for a transaction I marked as completed about a week ago. They've left feedback
for others during this time frame as well.
Thomas
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| | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 21:34 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 71 times | | Topic: | Problem Order | |
|
| At no point I have told you how to run your store, what made you think you could
so unceremoniously, condescendingly and very publicly talk about mine like this?
This wasn’t about you and you could just have moved along. Probably should have,
too, your public message made me angry and you won’t like mine either.
In Problem Order, pitz8008 writes:
| | | | I have started to leave Neutral feedback to buyers who pay and forget (no order
status change, no feedback) as a gentle way to nudge them into the preferred
behavior, but otherwise I'm not sure it's that useful, you can't
"choose" buyers the same way you can do with stores.
|
I've read some doozies on the forum before but this takes the cake.
|
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| | | | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Sep 24, 2021 21:59 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 77 times | | Topic: | Problem Order | |
|
| In Problem Order, MrPetovan writes:
| | At no point I have told you how to run your store, what made you think you could
so unceremoniously, condescendingly and very publicly talk about mine like this?
|
Your original comment to the OP was pretty condescending. Not saying I agree
with Pitz's tone, but it was very similar to your comment.
|
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| | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 22:24 | | Subject: | (Cancelled) | | Viewed: | 43 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 24, 2021 22:28 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 77 times | | Topic: | Problem Order | |
|
| Of course, they were complaining about a store in particular and even calling
for its removal, which isn’t very nice either.
But this is different, I just explained my own store policy and they just shat
on me.
In Problem Order, firestar246 writes:
| | In Problem Order, MrPetovan writes:
| | At no point I have told you how to run your store, what made you think you could
so unceremoniously, condescendingly and very publicly talk about mine like this?
|
Your original comment to the OP was pretty condescending. Not saying I agree
with Pitz's tone, but it was very similar to your comment.
|
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| | | | | | | | | | | | | | | | | | | Author: | leopard37 | | Posted: | Sep 24, 2021 22:47 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 72 times | | Topic: | Problem Order | |
|
| In Problem Order, MrPetovan writes:
| | Of course, they were complaining about a store in particular and even calling
for its removal, which isn’t very nice either.
But this is different, I just explained my own store policy and they just shat
on me.
In Problem Order, firestar246 writes:
| | In Problem Order, MrPetovan writes:
| | At no point I have told you how to run your store, what made you think you could
so unceremoniously, condescendingly and very publicly talk about mine like this?
|
Your original comment to the OP was pretty condescending. Not saying I agree
with Pitz's tone, but it was very similar to your comment.
|
|
All I can say is this is a public forum where you presented your strategy. That
leaves it open to criticism. So far a few stores, with much more selling history
and much larger feedback have given their opinion you may be wrong. Perhaps you
should listen and not attack.
Tyson.
|
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| | | | | | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 25, 2021 08:46 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| Notice some have done just that, giving their opinion and I responded to them
in kind, however the sub-thread you are replying to is an example of someone
who did not.
But the fact that you give so much weight to seniority and feedback numbers explains
the dynamic in this thread: ask a question about running a store and you will
be welcome, but if you just expose the way you're doing things and it happens
to be outside of the de facto doxa, you can be talked down very rudely, and if
you ever take an issue with that you're the one with the problem because
you don't have the right color feedback brick.
Nobody asked me how my system was going for myself, nobody even bothered to check
my own feedback score before supposing my system was probably bad. The only way
for me to stop receiving so much unwarranted advice was to pull my own message
out even though it wasn't negative in any way.
I believe it is exactly what was expected of me as it plays into and reinforces
the "only-one-good-way-to-run-a-BL-shop" mindset on this forum but I'm not
peddling any illusion about changing this state of things by myself.
In Problem Order, leopard37 writes:
| | All I can say is this is a public forum where you presented your strategy. That
leaves it open to criticism. So far a few stores, with much more selling history
and much larger feedback have given their opinion you may be wrong. Perhaps you
should listen and not attack.
Tyson.
|
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| | | | | | | | | | | | | | | | | | | | | | | Author: | Teup | | Posted: | Sep 25, 2021 09:45 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 79 times | | Topic: | Problem Order | |
|
| You're speculating that if you had a high feedback number people would think
the feedback policy you described would be ok. IMO that's completely unfounded.
There are enough clashes here with/between sellers with high feedback numbers.
I wouldn't think any higher of it had you had more feedback.
Anyway. Not looking at anyone in particular here, but reading some of these posts
I want to say this.. IMO it's an amateurs mindset to get stuck on feedback
as something that "belongs" to someone and treat it like a currency, when really
it is a courtesy to the whole community. It's information for future transaction
partners. The question for leaving non-positive feedback is therefore, as far
as I can see, pretty simple:
Did something happen here that is worth flagging for future reference, as
it will influence how/if future members will do business with this person?
That is the only question I ask myself. Any stories around it (who said what,
who left feedback first, what was their feedback like) are irrelevant to me.
I'm leaving feedback for future users, not for the person it is about.
In Problem Order, MrPetovan writes:
| | Notice some have done just that, giving their opinion and I responded to them
in kind, however the sub-thread you are replying to is an example of someone
who did not.
But the fact that you give so much weight to seniority and feedback numbers explains
the dynamic in this thread: ask a question about running a store and you will
be welcome, but if you just expose the way you're doing things and it happens
to be outside of the de facto doxa, you can be talked down very rudely, and if
you ever take an issue with that you're the one with the problem because
you don't have the right color feedback brick.
Nobody asked me how my system was going for myself, nobody even bothered to check
my own feedback score before supposing my system was probably bad. The only way
for me to stop receiving so much unwarranted advice was to pull my own message
out even though it wasn't negative in any way.
I believe it is exactly what was expected of me as it plays into and reinforces
the "only-one-good-way-to-run-a-BL-shop" mindset on this forum but I'm not
peddling any illusion about changing this state of things by myself.
In Problem Order, leopard37 writes:
| | All I can say is this is a public forum where you presented your strategy. That
leaves it open to criticism. So far a few stores, with much more selling history
and much larger feedback have given their opinion you may be wrong. Perhaps you
should listen and not attack.
Tyson.
|
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| | | | | | | | | | | | | | | | | | | | | | | Author: | chetzler | | Posted: | Sep 25, 2021 12:03 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 83 times | | Topic: | Problem Order | |
|
| You're right, there absolutely is a doxa at play here. Your word choice
is remarkably apt since doxa does not imply uniformity. Ergo, you should reconsider
the "only-one-good-way-to-run-a-BL-shop mindset" you think you perceive here.
You've been around the forum long enough to know that sellers, with feedback
both high and low, operate with a wide array of strategies and philosophies while
still adhering to certain norms. But you're so wrapped up with your own
ego right now that you don't care to understand anything beyond your own
experience. This selling platform is not here just to serve you--we all
share a customer base. If others see you behaving in a way that could alienate
potential customers, they're going to say something. No one is looking down
on you for being different, we're chiding you for peeing in the community
pool.
Regarding the point of contention: you leave neutral feedback for buyers unless
and until they mark their order complete and leave feedback for you (if I have
mischaracterized that, please say so). Regardless of how any of us feel about
that, it would probably qualify as feedback extortion, which is a valid reason
for feedback removal (https://www.bricklink.com/help.asp?helpID=14 ).
In Problem Order, MrPetovan writes:
| | Notice some have done just that, giving their opinion and I responded to them
in kind, however the sub-thread you are replying to is an example of someone
who did not.
But the fact that you give so much weight to seniority and feedback numbers explains
the dynamic in this thread: ask a question about running a store and you will
be welcome, but if you just expose the way you're doing things and it happens
to be outside of the de facto doxa, you can be talked down very rudely, and if
you ever take an issue with that you're the one with the problem because
you don't have the right color feedback brick.
Nobody asked me how my system was going for myself, nobody even bothered to check
my own feedback score before supposing my system was probably bad. The only way
for me to stop receiving so much unwarranted advice was to pull my own message
out even though it wasn't negative in any way.
I believe it is exactly what was expected of me as it plays into and reinforces
the "only-one-good-way-to-run-a-BL-shop" mindset on this forum but I'm not
peddling any illusion about changing this state of things by myself.
In Problem Order, leopard37 writes:
| | All I can say is this is a public forum where you presented your strategy. That
leaves it open to criticism. So far a few stores, with much more selling history
and much larger feedback have given their opinion you may be wrong. Perhaps you
should listen and not attack.
Tyson.
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 25, 2021 13:33 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 74 times | | Topic: | Problem Order | |
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| In Problem Order, chetzler writes:
| | You're right, there absolutely is a doxa at play here. Your word choice
is remarkably apt since doxa does not imply uniformity. Ergo, you should reconsider
the "only-one-good-way-to-run-a-BL-shop mindset" you think you perceive here.
You've been around the forum long enough to know that sellers, with feedback
both high and low, operate with a wide array of strategies and philosophies while
still adhering to certain norms. But you're so wrapped up with your own
ego right now that you don't care to understand anything beyond your own
experience. This selling platform is not here just to serve you--we all
share a customer base. If others see you behaving in a way that could alienate
potential customers, they're going to say something. No one is looking down
on you for being different, we're chiding you for peeing in the community
pool.
|
Thank you for saying exactly the problem of my policy. So far I've been mostly
given hypotheticals about buyers having negative feelings about my own store
which I can deal with on my own, but never in terms of buyers having negative
feelings about BrickLink in general, which I can appreciate on their own merits.
| | Regarding the point of contention: you leave neutral feedback for buyers unless
and until they mark their order complete and leave feedback for you (if I have
mischaracterized that, please say so). Regardless of how any of us feel about
that, it would probably qualify as feedback extortion, which is a valid reason
for feedback removal (https://www.bricklink.com/help.asp?helpID=14 ).
|
It's "until they update their order status (either received or complete)
OR leave a feedback to me" which is slightly more lax than your phrasing,
and which also could make it unfit for feedback extortion, but I'm ready
to hear about the admin about this.
My reasoning is that if the "Neutral" status is that bad, then it should be removed
entirely. As it stands, I use it to indicate a transaction went as contractually
obligated as it could, with no extra care for the optional stuff which does make
it into a positive transaction.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | BrickenbergNC | | Posted: | Sep 25, 2021 13:43 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 87 times | | Topic: | Problem Order | |
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| In Problem Order, MrPetovan writes:
| | In Problem Order, chetzler writes:
| | You're right, there absolutely is a doxa at play here. Your word choice
is remarkably apt since doxa does not imply uniformity. Ergo, you should reconsider
the "only-one-good-way-to-run-a-BL-shop mindset" you think you perceive here.
You've been around the forum long enough to know that sellers, with feedback
both high and low, operate with a wide array of strategies and philosophies while
still adhering to certain norms. But you're so wrapped up with your own
ego right now that you don't care to understand anything beyond your own
experience. This selling platform is not here just to serve you--we all
share a customer base. If others see you behaving in a way that could alienate
potential customers, they're going to say something. No one is looking down
on you for being different, we're chiding you for peeing in the community
pool.
|
Thank you for saying exactly the problem of my policy. So far I've been mostly
given hypotheticals about buyers having negative feelings about my own store
which I can deal with on my own, but never in terms of buyers having negative
feelings about BrickLink in general, which I can appreciate on their own merits.
| | Regarding the point of contention: you leave neutral feedback for buyers unless
and until they mark their order complete and leave feedback for you (if I have
mischaracterized that, please say so). Regardless of how any of us feel about
that, it would probably qualify as feedback extortion, which is a valid reason
for feedback removal (https://www.bricklink.com/help.asp?helpID=14 ).
|
It's "until they update their order status (either received or complete)
OR leave a feedback to me" which is slightly more lax than your phrasing,
and which also could make it unfit for feedback extortion, but I'm ready
to hear about the admin about this.
My reasoning is that if the "Neutral" status is that bad, then it should be removed
entirely. As it stands, I use it to indicate a transaction went as contractually
obligated as it could, with no extra care for the optional stuff which does make
it into a positive transaction.
|
Just out of curiosity, why not refrain from using feedback at all then? Is it
purely to get the buyer to leave feedback for you? Or do you feel that the transaction
cannot be considered complete without feedback being left?
Don't consider this confrontational as I don't care how you run your
store.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 25, 2021 14:11 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 84 times | | Topic: | Problem Order | |
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| Thank you for your question, part of it is I like using the website's features,
part of it is that I'd like buyers, especially new ones, to use them as well.
So it's intended to be lightly educational without sending a full message
about it. The two weeks delay after reported delivery I give myself before leaving
a Neutral feedback is enough to not concern anyone already using either feature
(order status change, feedback) and then the website's 30-day feedback retraction
delay has been enough for me to change the feedback on a couple orders after
the respective buyers eventually interacted with them.
In Problem Order, BrickenbergNC writes:
| | Just out of curiosity, why not refrain from using feedback at all then? Is it
purely to get the buyer to leave feedback for you? Or do you feel that the transaction
cannot be considered complete without feedback being left?
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Sep 25, 2021 13:50 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 92 times | | Topic: | Problem Order | |
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| | | My reasoning is that if the "Neutral" status is that bad, then it should be removed
entirely. As it stands, I use it to indicate a transaction went as contractually
obligated as it could, with no extra care for the optional stuff which does make
it into a positive transaction.
|
What would you do if a buyer left you a neutral for sending their as you are
contractually obliged to do?
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Sep 25, 2021 14:17 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 113 times | | Topic: | Problem Order | |
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| It depends a lot on the actual written feedback. If it was describing specific
things I could improve on either for their order or any subsequent one, I would
probably do so, otherwise I wouldn't do anything.
It actually happened to me once even before I implemented my current policy and
it was fine. I'm not one to consider Neutral feedback as Negative and while
I do understand this feeling especially regarding the displayed percentage of
Positive feedback on the store pages, I don't like that it makes Neutral
feedback useless.
Of course, if the Neutral feedback option disappeared overnight, I wouldn't
start handing out Negative feedback instead in the narrow cases I explained earlier.
In Problem Order, yorbrick writes:
| | What would you do if a buyer left you a neutral for sending their as you are
contractually obliged to do?
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| | | | | | | Author: | eileenkeeney | | Posted: | Sep 24, 2021 23:09 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 125 times | | Topic: | Problem Order | |
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| In Problem Order, popsicle writes:
| | In Problem Order, GrimAmoeba91 writes:
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
I wouldn't buy from a seller with that string of feedback left for others
unless they had some specific part that I wanted really bad and no one else had
it (or the qty). I am more often turned off by how a seller responds to negative
feedback than the actual feedback.
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| | | | | | | | | Author: | popsicle | | Posted: | Sep 24, 2021 23:50 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 166 times | | Topic: | Problem Order | |
|
| In Problem Order, eileenkeeney writes:
| | In Problem Order, popsicle writes:
| | In Problem Order, GrimAmoeba91 writes:
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
I wouldn't buy from a seller with that string of feedback left for others
unless they had some specific part that I wanted really bad and no one else had
it (or the qty). I am more often turned off by how a seller responds to negative
feedback than the actual feedback.
|
Understandable. Among the obvious concerns it's unduly and exposes their
selling practices. As Jennifer points out, for many of their buyers it's
their only negative feedback received, making that pill just that much harder
to swallow.
Nonetheless, I'm kinda conflicted on the whole thing. In that I admire the
boldness of their business model (two stores covering separate markets with one
inventory) but it clearly needs more work, fine tuning
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| | | | | | | | | | | Author: | goldknight | | Posted: | Sep 25, 2021 01:42 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 104 times | | Topic: | Problem Order | |
|
| In Problem Order, popsicle writes:
| | In Problem Order, eileenkeeney writes:
| | In Problem Order, popsicle writes:
| | In Problem Order, GrimAmoeba91 writes:
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
I wouldn't buy from a seller with that string of feedback left for others
unless they had some specific part that I wanted really bad and no one else had
it (or the qty). I am more often turned off by how a seller responds to negative
feedback than the actual feedback.
|
Understandable. Among the obvious concerns it's unduly and exposes their
selling practices. As Jennifer points out, for many of their buyers it's
their only negative feedback received, making that pill just that much harder
to swallow.
Nonetheless, I'm kinda conflicted on the whole thing. In that I admire the
boldness of their business model (two stores covering separate markets with one
inventory) but it clearly needs more work, fine tuning
|
Pill?
I have had only great selling and buying experiences with this person.
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| | | | | | | | | | | | | Author: | popsicle | | Posted: | Sep 25, 2021 08:42 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 101 times | | Topic: | Problem Order | |
|
| In Problem Order, goldknight writes:
| | In Problem Order, popsicle writes:
| | In Problem Order, eileenkeeney writes:
| | In Problem Order, popsicle writes:
| | In Problem Order, GrimAmoeba91 writes:
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
I wouldn't buy from a seller with that string of feedback left for others
unless they had some specific part that I wanted really bad and no one else had
it (or the qty). I am more often turned off by how a seller responds to negative
feedback than the actual feedback.
|
Understandable. Among the obvious concerns it's unduly and exposes their
selling practices. As Jennifer points out, for many of their buyers it's
their only negative feedback received, making that pill just that much harder
to swallow.
Nonetheless, I'm kinda conflicted on the whole thing. In that I admire the
boldness of their business model (two stores covering separate markets with one
inventory) but it clearly needs more work, fine tuning
|
Pill?
|
Receiving retaliatory feedback is the “pill” made “harder to swallow" by being
their first and for many, only negative feedback. That's the "wreckage"
| |
I have had only great selling and buying experiences with this person.
|
I too have had only positive transactions with the member (from their US based
store anyway) Our personal experiences do not negate those of others that have
come to the forum. It isn’t about us, is it?
Read the through the thread I linked to, hopefully you'll gain a better understanding
of my position.
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| | | | | | | | | | | | | | | Author: | Llewyn | | Posted: | Sep 25, 2021 10:39 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 72 times | | Topic: | Problem Order | |
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| In Problem Order, popsicle writes:
| | I too have had only positive transactions with the member (from their US based
store anyway) Our personal experiences do not negate those of others that have
come to the forum. It isn’t about us, is it?
|
Likewise, though in my case from the Dutch store - enough to add them as a favourite
store, and probably to buy more often from them if not for this site's weird
exclusion of the EU from "Europe" in listings. That said, from a buyer's
perspective I find your comments on this behaviour to be both sensible and in
the best interests of this community as a whole.
That said, I can't help thinking that negative feedback from those unhappy
with Kentuckiana's shipping policy is actually doing the store a favour.
If their score drops to a level that people will make the effort to look into
feedback and terms before ordering they're likely to end up with fewer dissatisfied
customers.
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| | | | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Sep 25, 2021 12:28 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 86 times | | Topic: | Problem Order | |
|
| In Problem Order, Llewyn writes:
| | In Problem Order, popsicle writes:
| | I too have had only positive transactions with the member (from their US based
store anyway) Our personal experiences do not negate those of others that have
come to the forum. It isn’t about us, is it?
|
Likewise, though in my case from the Dutch store - enough to add them as a favourite
store, and probably to buy more often from them if not for this site's weird
exclusion of the EU from "Europe" in listings. That said, from a buyer's
perspective I find your comments on this behaviour to be both sensible and in
the best interests of this community as a whole.
That said, I can't help thinking that negative feedback from those unhappy
with Kentuckiana's shipping policy is actually doing the store a favour.
If their score drops to a level that people will make the effort to look into
feedback and terms before ordering they're likely to end up with fewer dissatisfied
customers.
|
Good points. Thanks
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| | | | | | | | | | | Author: | manganschlamm | | Posted: | Sep 25, 2021 04:04 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 110 times | | Topic: | Problem Order | |
|
| In Problem Order, popsicle writes:
| | In Problem Order, eileenkeeney writes:
| | In Problem Order, popsicle writes:
| | In Problem Order, GrimAmoeba91 writes:
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
I wouldn't buy from a seller with that string of feedback left for others
unless they had some specific part that I wanted really bad and no one else had
it (or the qty). I am more often turned off by how a seller responds to negative
feedback than the actual feedback.
|
Understandable. Among the obvious concerns it's unduly and exposes their
selling practices. As Jennifer points out, for many of their buyers it's
their only negative feedback received, making that pill just that much harder
to swallow.
Nonetheless, I'm kinda conflicted on the whole thing. In that I admire the
boldness of their business model (two stores covering separate markets with one
inventory) but it clearly needs more work, fine tuning
|
At least they do not punish buyers who give them neutral feedback by retaliatory
neutral or negative as one large particular Czech store does. The latter then
also adds insults into the comment field of the feedback. This store would rather
deserve to be banned from BL.
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| | | | | | | | | | | | | Author: | popsicle | | Posted: | Sep 25, 2021 09:00 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 118 times | | Topic: | Problem Order | |
|
| In Problem Order, manganschlamm writes:
| | In Problem Order, popsicle writes:
| | In Problem Order, eileenkeeney writes:
| | In Problem Order, popsicle writes:
| | In Problem Order, GrimAmoeba91 writes:
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
I wouldn't buy from a seller with that string of feedback left for others
unless they had some specific part that I wanted really bad and no one else had
it (or the qty). I am more often turned off by how a seller responds to negative
feedback than the actual feedback.
|
Understandable. Among the obvious concerns it's unduly and exposes their
selling practices. As Jennifer points out, for many of their buyers it's
their only negative feedback received, making that pill just that much harder
to swallow.
Nonetheless, I'm kinda conflicted on the whole thing. In that I admire the
boldness of their business model (two stores covering separate markets with one
inventory) but it clearly needs more work, fine tuning
|
At least they do not punish buyers who give them neutral feedback by retaliatory
neutral or negative as one large particular Czech store does. The latter then
also adds insults into the comment field of the feedback. This store would rather
deserve to be banned from BL.
|
I don't call for or consider another's banning my business. It rubs me
the wrong way, reading posts that do.
I chose to ignore that bit as "blowing off some steam" in favor of focusing on
what I considered the more salient parts of the wronged-buyer's posting.
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| | | | | | | | | Author: | cosmicray | | Posted: | Sep 25, 2021 11:21 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 77 times | | Topic: | Problem Order | |
|
| In Problem Order, eileenkeeney writes:
| | I am more often turned off by how a seller responds to negative
feedback than the actual feedback.
|
Are you referring to a statement of facts vs hyperbole ?
I'm trying to follow what you mean there.
Nita Rae
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| | | | | | | | | Author: | legoman77 | | Posted: | Mar 19, 2022 11:34 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 100 times | | Topic: | Problem Order | |
|
| In Problem Order, eileenkeeney writes:
| | In Problem Order, popsicle writes:
| | In Problem Order, GrimAmoeba91 writes:
It's a shame, any amount of wreckage done to the platform's reputation
with these selling practices, unnecessary and avoidable as they are. You may
find this thread although pertinent, frustrating: https://www.bricklink.com/message.asp?ID=1304391
That said, and in moving forward with future purchases, maybe give more credence
to the seller's terms and feedback garnered and left
|
I wouldn't buy from a seller with that string of feedback left for others
unless they had some specific part that I wanted really bad and no one else had
it (or the qty). I am more often turned off by how a seller responds to negative
feedback than the actual feedback.
|
+3
I might add that I do like to see replies to bad feedback and if the same reason
is shown that is also an indicator.
My one negative is from a seller after I left poor feedback for them. I checked
his feedback and they had similar feedback for a number of sales. This seller
was a very bad seller. I do not like the seller that continually blames the buyers.
John P
John P
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| | | | | Author: | crimson30 | | Posted: | Sep 24, 2021 20:51 | | Subject: | (Cancelled) | | Viewed: | 128 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | Author: | Legolibrarian2 | | Posted: | Sep 27, 2021 00:16 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 108 times | | Topic: | Problem Order | |
|
| In Problem Order, crimson30 writes:
| | You can do a lot worse. They're a little slow on shipping and communication,
but they have a decent selection and I don't think I've ever had any
errors (wrong color, missing parts).
Considering some of the sellers I've dealt with, Kentuckiana comes out looking
pretty okay. If I could get rid of a store, there's no way I would consider
them.
|
I agree 100%. If I have a big project with lots of fiddly bits, I'll go
there first. They usually have a ton of them. I usually only get the fiddly bits,
not bricks and plates and the like. Yes, their shipping is not speedy, but if
I'm making a lot of orders over a span of time, the order from them comes
in the middle of all of them.
As far as communication goes, I have occasionally gotten an email from them about
short inventory. They offer to get me the part later or a refund. If I choose
the former, it does eventually arrive.
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| | | | | Author: | Amazingly | | Posted: | Sep 26, 2021 15:55 | | Subject: | (Cancelled) | | Viewed: | 100 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | Azrapse | | Posted: | Mar 17, 2022 17:37 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 168 times | | Topic: | Problem Order | |
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| Yes... Please do.
Kentuckiana Bricks, aka the Toy Pro LLC. corporation, should be held accountable
by this marketplace.
They continually invoke 'Thier Terms' as the means of avoiding any further
responsibility to the Buyer once a Payment has cleared...
But where in this transaction can a Buyer's own Terms, or a 'Buyer's
Rights' be invoked?
It is very, very apparent from their own Qualitative, not Quantitative feedback,
that they will only continue to be what they are... as long as we continue to
support them doing so.
Fat Cats selling toys with absolutely no ability to concern themselves with a
Customer's own expectations of a transaction on BL.
True. My only Negative feedback here after years and hundreds of BL transactions.
And my only Disliked Store.
New Buyers beware. Regular buyers, shame on you...
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| | | | | | | Author: | yorbrick | | Posted: | Mar 17, 2022 17:44 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 130 times | | Topic: | Problem Order | |
|
| | |
But where in this transaction can a Buyer's own Terms, or a 'Buyer's
Rights' be invoked?
|
Before you place the order. If you don't agree with a store's terms,
then don't buy from them. Remember buyers choose sellers, not the other way
round.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Mar 17, 2022 18:02 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 116 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | | |
But where in this transaction can a Buyer's own Terms, or a 'Buyer's
Rights' be invoked?
|
Before you place the order. If you don't agree with a store's terms,
then don't buy from them. Remember buyers choose sellers, not the other way
round.
|
One could argue that BL helps the buyers a lot in their choosing (EasyBuy, Auto-select).
That doesn’t absolve the buyers who don’t read the terms but the blame is shared.
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| | | | | | | | | Author: | cosmicray | | Posted: | Mar 19, 2022 08:19 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 107 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | | |
But where in this transaction can a Buyer's own Terms, or a 'Buyer's
Rights' be invoked?
|
Before you place the order. If you don't agree with a store's terms,
then don't buy from them. Remember buyers choose sellers, not the other way
round.
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What you say is correct, but also lacking. BL has how many sellers .. 6K, 8K,
10K ?
Seller’s Terms/Policies can vary widely, and are usually a result of years of
selling, cobbling from other seller’s terms, and/or work done by a attorney.
If every buyer, had to read each and every seller’s terms, nothing would get
done here.
Terms/Policies need to be made more uniform. Standard blocks that cover common
situations (e.g. parts shortages), and how that seller handles it. That would
make it easier on the buyer to scan the way a particular seller has chosen to
behave. If this sounds simple, it is, because Terms/Policies at the moment are
the opposite of KISS, they are individually crafted for CYA.
Nita Rae
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Mar 19, 2022 09:16 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 77 times | | Topic: | Problem Order | |
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| | | Seller’s Terms/Policies can vary widely, and are usually a result of years of
selling, cobbling from other seller’s terms, and/or work done by a attorney.
If every buyer, had to read each and every seller’s terms, nothing would get
done here.
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A buyer doesn't have to read every seller's terms before buying. Just
the terms of any sellers they are thinking of buying from.
| | Terms/Policies need to be made more uniform. Standard blocks that cover common
situations (e.g. parts shortages), and how that seller handles it. That would
make it easier on the buyer to scan the way a particular seller has chosen to
behave. If this sounds simple, it is, because Terms/Policies at the moment are
the opposite of KISS, they are individually crafted for CYA.
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I agree. A lot of terms could be simplified with standard reporting, like they
have implemented for shipping and payments.
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| | | | | | | Author: | 1001bricks | | Posted: | Mar 17, 2022 18:54 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 133 times | | Topic: | Problem Order | |
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| | | Kentuckiana Bricks, aka the Toy Pro LLC. corporation, should be held accountable
by this marketplace.
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This shop shows 98.39% Praise on the shop page.
For a newbie that seems a pretty fine score!
While in the Profile page it's another story...
Please upvote?
https://www.bricklink.com/message.asp?ID=1328064
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| | | | | | | Author: | crimson30 | | Posted: | Mar 19, 2022 09:50 | | Subject: | Re: Get rid of Kentuckiana Bricks | | Viewed: | 104 times | | Topic: | Problem Order | |
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| If Kentuckiana is the worst you've seen, I envy you there. I've had
the displeasure of dealing with far worse.
And if happen to take a look at my feedback, it's not all about transactions:
I regularly message people that have (incorrect) listings in rare colors and
it happens to be that the subset of sellers with incorrect listings have a larger
overlap with the rudest sellers.
I've traded messages with Toy Pro. They're very slow to respond, but
they've never been the slightest bit rude to me. And most importantly: I've
ordered from them at least 10 times and they consistently send accurate orders
of mostly pristine parts (any used parts I've bought are in good condition
too). Sure, they ship a little slow too, but I'd much rather have the right
parts slowly than the wrong parts quickly. But of course, that's just my
opinion.
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USA, Michigan
United Kingdom, England
France, Nouvelle-Aquitaine
Netherlands, Overijssel
Canada, Alberta
Germany, Nordrhein-Westfalen
