Discussion Forum: Thread 309165

 Author: onedaycnn View Messages Posted By onedaycnn
 Posted: Sep 10, 2021 08:05
 Subject: Buyer unable to purchase item from my store.
 Viewed: 90 times
 Topic: Help
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onedaycnn (326)

Location:  USA, New York
Member Since Contact Type Status Collage
Jun 20, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
 View Collage Pic
Store: A Brick New World
Hello all. I have a prospective buyer who is trying to purchase an item from
my store but the order process appears to “freeze” before he can get to checkout.
Buyer has good feedback and has met the store minimum. Is anyone else encountering
this issue, and if so any ideas on how to resolve this problem? TIA!
 Author: par016 View Messages Posted By par016
 Posted: Sep 10, 2021 08:28
 Subject: Re: Buyer unable to purchase item from my store.
 Viewed: 31 times
 Topic: Help
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par016 (7652)

Location:  USA, New York
Member Since Contact Type Status
Apr 30, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Boston Red Blocks
In Help, onedaycnn writes:
  Hello all. I have a prospective buyer who is trying to purchase an item from
my store but the order process appears to “freeze” before he can get to checkout.
Buyer has good feedback and has met the store minimum. Is anyone else encountering
this issue, and if so any ideas on how to resolve this problem? TIA!

No sure how to resolve it but when I put items in my cart and then click the
"Proceed to Checkout" button, it loads the next page except for the "Order Summary"
area on the right. It just has the colorful loading bricks animation and never
loads.

I also tried it in another store and there was no issue.

-Pete
 Author: SaveYourBricks View Messages Posted By SaveYourBricks
 Posted: Sep 10, 2021 09:15
 Subject: Re: Buyer unable to purchase item from my store.
 Viewed: 38 times
 Topic: Help
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SaveYourBricks (215)

Location:  Germany, Baden-Württemberg
Member Since Contact Type Status
Dec 3, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Save Your Bricks
Hello,

I had the same problem a few days ago and than I checked for items, that aren't
avaiable for instant checkout. I would check your inventory for items without
instant checkout.

I hope it solved the problem.

In Help, onedaycnn writes:
  Hello all. I have a prospective buyer who is trying to purchase an item from
my store but the order process appears to “freeze” before he can get to checkout.
Buyer has good feedback and has met the store minimum. Is anyone else encountering
this issue, and if so any ideas on how to resolve this problem? TIA!