| Discussion Forum: Thread 308977 |
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| | | Author: | dcarmine  | | Posted: | Sep 6, 2021 17:06 | | Subject: | Will TLG replace my cracked fig torso? | | Viewed: | 130 times | | Topic: | LEGO products | |
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| My fig
* | | twn356 (Inv) Child - Girl, Bright Pink Striped Shirt with Cat Head, Medium Lavender Short Legs, Medium Nougat Braided Hair
Minifigures: Town |
has a cracked torso, one the front and one on the back.
It's from the Corner Garage set.
I just have it displayed (not in the sun) and while putting it in a different
place I saw the torso was cracked.
Has anyone tried to get something like this replaced? I was really surprised,
I don't know of anyone complaining about the Bright Pink color being susceptible
of cracking.
What do you think? Has anyone else had their fig crack?
TIA
Donna
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| | | | | Author: | eileenkeeney | | Posted: | Sep 6, 2021 17:42 | | Subject: | Re: Will TLG replace my cracked fig torso? | | Viewed: | 63 times | | Topic: | LEGO products | |
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| In LEGO, dcarmine writes:
| | My fig
* | | twn356 (Inv) Child - Girl, Bright Pink Striped Shirt with Cat Head, Medium Lavender Short Legs, Medium Nougat Braided Hair
Minifigures: Town |
has a cracked torso, one the front and one on the back.
It's from the Corner Garage set.
I just have it displayed (not in the sun) and while putting it in a different
place I saw the torso was cracked.
Has anyone tried to get something like this replaced? I was really surprised,
I don't know of anyone complaining about the Bright Pink color being susceptible
of cracking.
What do you think? Has anyone else had their fig crack?
TIA
Donna
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You should try.
My experience recently, in trying to get a replacement for a broken part, started
out not so good, but ended well. First they sent me an email claiming I did
not pass verification, which seemed a bit ridiculous since I had purchased the
set direct from LEGO and it could easily be verified. I suspected that they
found I had a bricklink account (although I have never been a seller) and thought
I was going to sell the part (it is not a cheap or abundant part). I replied
asking what verification I had failed, and asked why they did not trust me. Then
they sent me the part right away, for a part that was showing as being on backorder
for replacement, with every set containing the part being on backorder.
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| | | | | | | Author: | dcarmine | | Posted: | Sep 7, 2021 17:03 | | Subject: | Re: Will TLG replace my cracked fig torso? | | Viewed: | 62 times | | Topic: | LEGO products | |
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| In LEGO, eileenkeeney writes:
| | In LEGO, dcarmine writes:
| | My fig
* | | twn356 (Inv) Child - Girl, Bright Pink Striped Shirt with Cat Head, Medium Lavender Short Legs, Medium Nougat Braided Hair
Minifigures: Town |
has a cracked torso, one the front and one on the back.
It's from the Corner Garage set.
I just have it displayed (not in the sun) and while putting it in a different
place I saw the torso was cracked.
Has anyone tried to get something like this replaced? I was really surprised,
I don't know of anyone complaining about the Bright Pink color being susceptible
of cracking.
What do you think? Has anyone else had their fig crack?
TIA
Donna
|
You should try.
My experience recently, in trying to get a replacement for a broken part, started
out not so good, but ended well. First they sent me an email claiming I did
not pass verification, which seemed a bit ridiculous since I had purchased the
set direct from LEGO and it could easily be verified. I suspected that they
found I had a bricklink account (although I have never been a seller) and thought
I was going to sell the part (it is not a cheap or abundant part). I replied
asking what verification I had failed, and asked why they did not trust me. Then
they sent me the part right away, for a part that was showing as being on backorder
for replacement, with every set containing the part being on backorder.
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Thanks, I'll give it a try.
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| | | | | | | | | Author: | Cyborg_Of_ice | | Posted: | Sep 8, 2021 06:36 | | Subject: | Re: Will TLG replace my cracked fig torso? | | Viewed: | 48 times | | Topic: | LEGO products | |
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| In LEGO, dcarmine writes:
| | In LEGO, eileenkeeney writes:
| | In LEGO, dcarmine writes:
| | My fig
* | | twn356 (Inv) Child - Girl, Bright Pink Striped Shirt with Cat Head, Medium Lavender Short Legs, Medium Nougat Braided Hair
Minifigures: Town |
has a cracked torso, one the front and one on the back.
It's from the Corner Garage set.
I just have it displayed (not in the sun) and while putting it in a different
place I saw the torso was cracked.
Has anyone tried to get something like this replaced? I was really surprised,
I don't know of anyone complaining about the Bright Pink color being susceptible
of cracking.
What do you think? Has anyone else had their fig crack?
TIA
Donna
|
You should try.
My experience recently, in trying to get a replacement for a broken part, started
out not so good, but ended well. First they sent me an email claiming I did
not pass verification, which seemed a bit ridiculous since I had purchased the
set direct from LEGO and it could easily be verified. I suspected that they
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| | | | found I had a bricklink account (although I have never been a seller) and thought
I was going to sell the part (it is not a cheap or abundant part). I replied
asking what verification I had failed, and asked why they did not trust me. Then
they sent me the part right away, for a part that was showing as being on backorder
for replacement, with every set containing the part being on backorder.
|
Thanks, I'll give it a try.
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I had this problem with Zane from the titanium dragon. I was able to get a replacement
by sending them the serial number of the part, as well as a verification code
that i think is in the instruction manual of the set.
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