Discussion Forum: Thread 308882

 Author: Chickenontherun View Messages Posted By Chickenontherun
 Posted: Sep 4, 2021 20:41
 Subject: How long do I wait for Seller to respond?
 Viewed: 144 times
 Topic: Problem Order
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Chickenontherun (72)

Location:  USA, South Dakota
Member Since Contact Type Status
Jan 4, 2020 Contact Member Buyer
Buying Privileges - OK
I placed an order on August 27 that hasn't shipped yet. Sent a message asking
the seller for an update yesterday. Nothing yet.

This is my first real problem with a seller, so I'm not sure about what my
next action would be.
 Author: SezaR View Messages Posted By SezaR
 Posted: Sep 4, 2021 21:05
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 46 times
 Topic: Problem Order
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SezaR (1383)

Location:  Canada, British Columbia
Member Since Contact Type Status
Jan 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Sezar's trains
In Problem Order, Chickenontherun writes:
  I placed an order on August 27 that hasn't shipped yet.

when did you pay?

  Sent a message asking
the seller for an update yesterday. Nothing yet.

Do you expect the seller to work on his store even on the weekends?
  
This is my first real problem with a seller, so I'm not sure about what my
next action would be.
 Author: Chickenontherun View Messages Posted By Chickenontherun
 Posted: Sep 4, 2021 21:16
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 55 times
 Topic: Problem Order
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Chickenontherun (72)

Location:  USA, South Dakota
Member Since Contact Type Status
Jan 4, 2020 Contact Member Buyer
Buying Privileges - OK
In Problem Order, SezaR writes:
  In Problem Order, Chickenontherun writes:
  I placed an order on August 27 that hasn't shipped yet.

when did you pay?

  Sent a message asking
the seller for an update yesterday. Nothing yet.

Do you expect the seller to work on his store even on the weekends?
  
This is my first real problem with a seller, so I'm not sure about what my
next action would be.

I paid immediately. This is the first time a seller hasn't shipped to me
within a week.

The seller received a positive feedback today from another buyer praising speedy
shipping.
 Author: calebfishn View Messages Posted By calebfishn
 Posted: Sep 4, 2021 21:49
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 44 times
 Topic: Problem Order
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calebfishn (2141)

Location:  Canada, Ontario
Member Since Contact Type Status
Feb 17, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Barbie's Brick Store
The seller may have shipped your order, but forgot to change the order status
to "Shipped". I did that on an order this week myself.

If the seller has a good feedback record, and usually ships in a timely fashion,
then it is just too soon to start worrying.

Give the seller a chance to respond to your message. If you don't hear anything
back by Monday, then ask again. If still no response, then you have other options
available to get the sellers attention.

The above advice assumes that the seller has good feedback, that the item was
not a high priced item, and that you paid with Paypal.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Sep 4, 2021 21:56
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 54 times
 Topic: Problem Order
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peregrinator (772)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Problem Order, calebfishn writes:
  Give the seller a chance to respond to your message. If you don't hear anything
back by Monday, then ask again.

I would even say Tuesday - Monday is Labor Day (a federal holiday) in the USA.
 Author: Chickenontherun View Messages Posted By Chickenontherun
 Posted: Sep 5, 2021 00:13
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 36 times
 Topic: Problem Order
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Chickenontherun (72)

Location:  USA, South Dakota
Member Since Contact Type Status
Jan 4, 2020 Contact Member Buyer
Buying Privileges - OK
In Problem Order, peregrinator writes:
  In Problem Order, calebfishn writes:
  Give the seller a chance to respond to your message. If you don't hear anything
back by Monday, then ask again.

I would even say Tuesday - Monday is Labor Day (a federal holiday) in the USA.

Good point.
 Author: Chickenontherun View Messages Posted By Chickenontherun
 Posted: Sep 5, 2021 00:14
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 31 times
 Topic: Problem Order
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Chickenontherun (72)

Location:  USA, South Dakota
Member Since Contact Type Status
Jan 4, 2020 Contact Member Buyer
Buying Privileges - OK
In Problem Order, calebfishn writes:
  The seller may have shipped your order, but forgot to change the order status
to "Shipped". I did that on an order this week myself.

If the seller has a good feedback record, and usually ships in a timely fashion,
then it is just too soon to start worrying.

Give the seller a chance to respond to your message. If you don't hear anything
back by Monday, then ask again. If still no response, then you have other options
available to get the sellers attention.

The above advice assumes that the seller has good feedback, that the item was
not a high priced item, and that you paid with Paypal.

Yes, good feedback,$15 and Paypal. I will wait.
 Author: crxefx View Messages Posted By crxefx
 Posted: Sep 5, 2021 00:15
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 42 times
 Topic: Problem Order
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crxefx (2572)

Location:  USA, Wisconsin
Member Since Contact Type Status
Jan 28, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A and R Brick
Check store terms. They are all different. If we receive your order on
Friday after we've shipped for the day, your order goes out on Monday. That's
in our term though. Some sellers don't work on weekends, some do. In our
experience most buyers and sellers on BL are excellent people who simply share
the same passion. If the store is in good standing you can pretty much bet that
they will pull through for you. -Andy
 Author: Chickenontherun View Messages Posted By Chickenontherun
 Posted: Sep 5, 2021 04:32
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 34 times
 Topic: Problem Order
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Chickenontherun (72)

Location:  USA, South Dakota
Member Since Contact Type Status
Jan 4, 2020 Contact Member Buyer
Buying Privileges - OK
In Problem Order, crxefx writes:
  Check store terms. They are all different. If we receive your order on
Friday after we've shipped for the day, your order goes out on Monday. That's
in our term though. Some sellers don't work on weekends, some do. In our
experience most buyers and sellers on BL are excellent people who simply share
the same passion. If the store is in good standing you can pretty much bet that
they will pull through for you. -Andy

They don't have any terms posted.
 Author: legolover24 View Messages Posted By legolover24
 Posted: Sep 5, 2021 01:08
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 45 times
 Topic: Problem Order
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legolover24 (350)

Location:  USA, Illinois
Member Since Contact Type Status
Aug 23, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Mikes Spare Parts
In Problem Order, Chickenontherun writes:
  I placed an order on August 27 that hasn't shipped yet. Sent a message asking
the seller for an update yesterday. Nothing yet.

This is my first real problem with a seller, so I'm not sure about what my
next action would be.

Any chance they could have been impacted by the Hurricane
 Author: Chickenontherun View Messages Posted By Chickenontherun
 Posted: Sep 5, 2021 04:34
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 36 times
 Topic: Problem Order
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Chickenontherun (72)

Location:  USA, South Dakota
Member Since Contact Type Status
Jan 4, 2020 Contact Member Buyer
Buying Privileges - OK
In Problem Order, legolover24 writes:
  In Problem Order, Chickenontherun writes:
  I placed an order on August 27 that hasn't shipped yet. Sent a message asking
the seller for an update yesterday. Nothing yet.

This is my first real problem with a seller, so I'm not sure about what my
next action would be.

Any chance they could have been impacted by the Hurricane

Was Florida hit? I thought it went north, but didn't pay close attention.
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Sep 5, 2021 07:30
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 51 times
 Topic: Problem Order
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cosmicray (3491)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Cosmic Toys
In Problem Order, Chickenontherun writes:
  In Problem Order, legolover24 writes:
  In Problem Order, Chickenontherun writes:
  I placed an order on August 27 that hasn't shipped yet. Sent a message asking
the seller for an update yesterday. Nothing yet.

This is my first real problem with a seller, so I'm not sure about what my
next action would be.

Any chance they could have been impacted by the Hurricane

Was Florida hit? I thought it went north, but didn't pay close attention.

Can you share the first 3 digits of the seller's ZIP-code ? That will give
us a clue how close they were to the area affected by Hurricane Ida.

Nita Rae
 Author: Chickenontherun View Messages Posted By Chickenontherun
 Posted: Sep 5, 2021 13:12
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 34 times
 Topic: Problem Order
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Chickenontherun (72)

Location:  USA, South Dakota
Member Since Contact Type Status
Jan 4, 2020 Contact Member Buyer
Buying Privileges - OK
In Problem Order, cosmicray writes:
  In Problem Order, Chickenontherun writes:
  In Problem Order, legolover24 writes:
  In Problem Order, Chickenontherun writes:
  I placed an order on August 27 that hasn't shipped yet. Sent a message asking
the seller for an update yesterday. Nothing yet.

This is my first real problem with a seller, so I'm not sure about what my
next action would be.

Any chance they could have been impacted by the Hurricane

Was Florida hit? I thought it went north, but didn't pay close attention.

Can you share the first 3 digits of the seller's ZIP-code ? That will give
us a clue how close they were to the area affected by Hurricane Ida.

Nita Rae

337
 Author: Legolibrarian2 View Messages Posted By Legolibrarian2
 Posted: Sep 6, 2021 01:18
 Subject: Re: How long do I wait for Seller to respond?
 Viewed: 33 times
 Topic: Problem Order
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Legolibrarian2 (744)

Location:  USA, California
Member Since Contact Type Status
Mar 31, 2016 Contact Member Buyer
Buying Privileges - OK
In Problem Order, cosmicray writes:
  In Problem Order, Chickenontherun writes:
  In Problem Order, legolover24 writes:
  In Problem Order, Chickenontherun writes:
  I placed an order on August 27 that hasn't shipped yet. Sent a message asking
the seller for an update yesterday. Nothing yet.

This is my first real problem with a seller, so I'm not sure about what my
next action would be.

Any chance they could have been impacted by the Hurricane

Was Florida hit? I thought it went north, but didn't pay close attention.

Can you share the first 3 digits of the seller's ZIP-code ? That will give
us a clue how close they were to the area affected by Hurricane Ida.

Nita Rae

And the fires out west.