| Discussion Forum: Thread 308695 |
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| | | Author: | Brickworld  | | Posted: | Sep 1, 2021 11:49 | | Subject: | Purging of orders with negative feedback | | Viewed: | 170 times | | Topic: | Feedback | |
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| I have a question regarding the purging of negative feedback on orders that are
in the filed category. I know that Bricklink purges feedback after 6 months.
After checking the filed orders I noticed that all the negative feedback for
orders are still listed some of them going back to 2019. Why aren't those
orders purged? Is there a way to manually delete those orders from the filed
list?
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| | | | | Author: | Tracyd | | Posted: | Sep 1, 2021 12:04 | | Subject: | Re: Purging of orders with negative feedback | | Viewed: | 37 times | | Topic: | Feedback | |
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| In Feedback, Brickworld writes:
| | I have a question regarding the purging of negative feedback on orders that are
in the filed category. I know that Bricklink purges feedback after 6 months.
After checking the filed orders I noticed that all the negative feedback for
orders are still listed some of them going back to 2019. Why aren't those
orders purged? Is there a way to manually delete those orders from the filed
list?
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Like diamonds, feedback is forever.
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| | | | | | | Author: | Tracyd | | Posted: | Sep 1, 2021 12:05 | | Subject: | Re: Purging of orders with negative feedback | | Viewed: | 33 times | | Topic: | Feedback | |
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| In Feedback, Tracyd writes:
| | In Feedback, Brickworld writes:
| | I have a question regarding the purging of negative feedback on orders that are
in the filed category. I know that Bricklink purges feedback after 6 months.
After checking the filed orders I noticed that all the negative feedback for
orders are still listed some of them going back to 2019. Why aren't those
orders purged? Is there a way to manually delete those orders from the filed
list?
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Like diamonds, feedback is forever.
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Only the details of the orders are purged.
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| | | | | Author: | tons_of_bricks | | Posted: | Sep 1, 2021 12:06 | | Subject: | Re: Purging of orders with negative feedback | | Viewed: | 42 times | | Topic: | Feedback | |
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| In Feedback, Brickworld writes:
| | I have a question regarding the purging of negative feedback on orders that are
in the filed category. I know that Bricklink purges feedback after 6 months.
After checking the filed orders I noticed that all the negative feedback for
orders are still listed some of them going back to 2019. Why aren't those
orders purged? Is there a way to manually delete those orders from the filed
list?
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Bricklink does not purge feedback, only orders. Once you have a feedback, whether
it's positive, neutral, or negative, it stays (unless of course the buyer
or admin removes it).
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| | | | | Author: | yorbrick | | Posted: | Sep 1, 2021 12:28 | | Subject: | Re: Purging of orders with negative feedback | | Viewed: | 36 times | | Topic: | Feedback | |
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| In Feedback, Brickworld writes:
| | I have a question regarding the purging of negative feedback on orders that are
in the filed category. I know that Bricklink purges feedback after 6 months.
After checking the filed orders I noticed that all the negative feedback for
orders are still listed some of them going back to 2019. Why aren't those
orders purged? Is there a way to manually delete those orders from the filed
list?
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If the orders themselves (not just feedback) are still in the list, it is likely
that they are problem orders. Problem orders only get purged after three years.
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| | | | | | | Author: | Brickworld | | Posted: | Sep 1, 2021 12:38 | | Subject: | Re: Purging of orders with negative feedback | | Viewed: | 31 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | If the orders themselves (not just feedback) are still in the list, it is likely
that they are problem orders. Problem orders only get purged after three years.
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Thanks Yorbrick for the explanation. Didn't know it takes 3 years to delete
the negative orders with problems. Thought they all were purged after 6 months.
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| | | | | | | | | Author: | yorbrick | | Posted: | Sep 1, 2021 12:43 | | Subject: | Re: Purging of orders with negative feedback | | Viewed: | 47 times | | Topic: | Feedback | |
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| In Feedback, Brickworld writes:
| | In Feedback, yorbrick writes:
| | If the orders themselves (not just feedback) are still in the list, it is likely
that they are problem orders. Problem orders only get purged after three years.
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Thanks Yorbrick for the explanation. Didn't know it takes 3 years to delete
the negative orders with problems. Thought they all were purged after 6 months.
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No, where there is any issue (even completed non paying buyers, and so on) they
are retained. Of course, those are more likely to have negative feedback left
than good orders so they might all appear negative. But it is nothing to do with
the feedback, just the order status.
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| | | | | Author: | Brickworld | | Posted: | Sep 1, 2021 12:33 | | Subject: | Re: Purging of orders with negative feedback | | Viewed: | 34 times | | Topic: | Feedback | |
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| I understand that feedback is permanent but what I don't understand is why
the orders received with negative feedback aren't purged after 6 months.
I have an order received that I posted negative feedback for dated in 2019 that
is still listed in the filed category and there is no provision to delete the
order. All orders that have positive/neutral feedback are being deleted after
6 months in the filed category. Why doesn't the 6 month purge apply to orders
with negative feedback?
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