| Discussion Forum: Thread 306655 |
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| | | Author: | stansbrickstore  | | Posted: | Jul 17, 2021 06:25 | | Subject: | Adding items to a paid order | | Viewed: | 90 times | | Topic: | Selling | |
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| Hi everyone, I hope you’re having a nice start to the weekend.
Late last night I received a (small) order for some parts. I quickly sent an
invoice over and the buyer paid (via PayPal). This morning the buyer has messaged
me asking if it would be possible to add something to the order. I know it’s
possible to add items to an order, but I’ve never done it before, and I don’t
know how it would work with the order already being paid. What is the best course
of action?
I can think of two options, either the buyer sends a second order and I don’t
add shipping fees and send the two orders together. Or could I refund the buyer
and then they add the new items and pay again. If I do this second option will
either of us lose from PayPal/BrickLink fees?
Many thanks for reading, Stan. 
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| | | | | Author: | Brickwilbo | | Posted: | Jul 17, 2021 08:19 | | Subject: | Re: Adding items to a paid order | | Viewed: | 35 times | | Topic: | Selling | |
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| In Selling, stansbrickstore writes:
| | Hi everyone, I hope you’re having a nice start to the weekend.
Late last night I received a (small) order for some parts. I quickly sent an
invoice over and the buyer paid (via PayPal). This morning the buyer has messaged
me asking if it would be possible to add something to the order. I know it’s
possible to add items to an order, but I’ve never done it before, and I don’t
know how it would work with the order already being paid. What is the best course
of action?
I can think of two options, either the buyer sends a second order and I don’t
add shipping fees and send the two orders together. Or could I refund the buyer
and then they add the new items and pay again. If I do this second option will
either of us lose from PayPal/BrickLink fees?
Many thanks for reading, Stan.
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Refund the payment., through the payment details on paypal of the refund button
on the order detailspage.
With the edit order button you can change the payment status to none and the
order status to pending.
Select 'Separate order payment status from order status' here: https://www.bricklink.com/orderSettings.asp
Then the buyer should be able to add items as Batch#2 etc.
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| | | | | Author: | yorbrick | | Posted: | Jul 17, 2021 08:42 | | Subject: | Re: Adding items to a paid order | | Viewed: | 27 times | | Topic: | Selling | |
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| In Selling, stansbrickstore writes:
| | Hi everyone, I hope you’re having a nice start to the weekend.
Late last night I received a (small) order for some parts. I quickly sent an
invoice over and the buyer paid (via PayPal). This morning the buyer has messaged
me asking if it would be possible to add something to the order. I know it’s
possible to add items to an order, but I’ve never done it before, and I don’t
know how it would work with the order already being paid. What is the best course
of action?
I can think of two options, either the buyer sends a second order and I don’t
add shipping fees and send the two orders together. Or could I refund the buyer
and then they add the new items and pay again. If I do this second option will
either of us lose from PayPal/BrickLink fees?
Many thanks for reading, Stan.
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You will lose PayPal fees if refunding and invoicing again. You will also pay
more fees for a second payment.
How much is the part worth? If pennies, I'd chuck it in free, without bothering
with invoicing.
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| | | | | Author: | tons_of_bricks | | Posted: | Jul 17, 2021 09:02 | | Subject: | Re: Adding items to a paid order | | Viewed: | 27 times | | Topic: | Selling | |
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| In Selling, stansbrickstore writes:
| | Hi everyone, I hope you’re having a nice start to the weekend.
Late last night I received a (small) order for some parts. I quickly sent an
invoice over and the buyer paid (via PayPal). This morning the buyer has messaged
me asking if it would be possible to add something to the order. I know it’s
possible to add items to an order, but I’ve never done it before, and I don’t
know how it would work with the order already being paid. What is the best course
of action?
I can think of two options, either the buyer sends a second order and I don’t
add shipping fees and send the two orders together. Or could I refund the buyer
and then they add the new items and pay again. If I do this second option will
either of us lose from PayPal/BrickLink fees?
Many thanks for reading, Stan.
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What we do is simply have the buyer place another order and don't charge
them any shipping fees then ship both together.
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| | | | | | | Author: | peregrinator | | Posted: | Jul 17, 2021 09:50 | | Subject: | Re: Adding items to a paid order | | Viewed: | 27 times | | Topic: | Selling | |
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| In Selling, firestar246 writes:
| | What we do is simply have the buyer place another order and don't charge
them any shipping fees then ship both together.
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Yes, I think this is the best course of action.
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| | | | | Author: | jennnifer | | Posted: | Jul 17, 2021 09:41 | | Subject: | Re: Adding items to a paid order | | Viewed: | 38 times | | Topic: | Selling | |
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| In Selling, stansbrickstore writes:
| | Hi everyone, I hope you’re having a nice start to the weekend.
Late last night I received a (small) order for some parts. I quickly sent an
invoice over and the buyer paid (via PayPal). This morning the buyer has messaged
me asking if it would be possible to add something to the order. I know it’s
possible to add items to an order, but I’ve never done it before, and I don’t
know how it would work with the order already being paid. What is the best course
of action?
I can think of two options, either the buyer sends a second order and I don’t
add shipping fees and send the two orders together. Or could I refund the buyer
and then they add the new items and pay again. If I do this second option will
either of us lose from PayPal/BrickLink fees?
Many thanks for reading, Stan.
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Buyers can add items to open orders simply by adding the items they want and
checking out again as long as the order is not marked Packed or Paid I believe.
Once paid, the best option is to let them place a new order and combine it yourself.
You will be out out the Paypal fees for the second order, but that's the
price of doing business. Be sure to provide them with your store password to
bypass your minimum buy if you have one.
I wish this information was more available to buyers. I get so many requests
to cancel because 'I forgot to add one part' from buyers who are unaware
of this. They mistakenly think they need to start all over!
Good luck,
Jen
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| | | | | | | Author: | zorbanj | | Posted: | Jul 17, 2021 10:50 | | Subject: | Re: Adding items to a paid order | | Viewed: | 24 times | | Topic: | Selling | |
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| You would only be out an additional 30 cent fixed fee (soon to be 49 cents) for
the new order. The rest of PayPal's fee (currently 2.9% of the total) is
the same regardless of how many orders there are.
In Selling, jennnifer writes:
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Once paid, the best option is to let them place a new order and combine it yourself.
You will be out out the Paypal fees for the second order, but that's the
price of doing business.
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United Kingdom, England
Netherlands, Gelderland
USA, Missouri
