| Discussion Forum: Thread 292212 |
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| | | Author: | marlinjc  | | Posted: | Jul 3, 2021 11:25 | | Subject: | Meeting Paypal deliery requirements | | Viewed: | 123 times | | Topic: | Shipping | |
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| I have a small store and recently had a shipment that was not delivered from
US to an international customer. He wants a full refund and filed negative feedback
when I offered half. It is now in Paypal resolution process.
How do other BL members ship to countries outside the US to guarantee a delivery
receipt or get insurance that actually covers lost or stolen packages? The
US post office does not seem to do this, although their web sites are confusing.
What is the experience with outfits like FEDX and UPS?
I do not fully understand how Paypal operates, but they seem to want a signature
from the recipient.
Any insights are appreciated.
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| | | | | Author: | cosmicray | | Posted: | Jul 3, 2021 14:42 | | Subject: | Re: Meeting Paypal deliery requirements | | Viewed: | 37 times | | Topic: | Shipping | |
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| In Shipping, marlinjc writes:
| | I have a small store and recently had a shipment that was not delivered from
US to an international customer. He wants a full refund and filed negative feedback
when I offered half. It is now in Paypal resolution process.
How do other BL members ship to countries outside the US to guarantee a delivery
receipt or get insurance that actually covers lost or stolen packages? The
US post office does not seem to do this, although their web sites are confusing.
What is the experience with outfits like FEDX and UPS?
I do not fully understand how Paypal operates, but they seem to want a signature
from the recipient.
Any insights are appreciated.
|
When was the order placed ?
When was the order shipped ?
What USPS shipping method did you use ? Did it include tracking ?
Nita Rae
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| | | | | Author: | wildchicken13 | | Posted: | Jul 3, 2021 15:00 | | Subject: | Re: Meeting Paypal deliery requirements | | Viewed: | 37 times | | Topic: | Shipping | |
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| In Shipping, marlinjc writes:
| | I have a small store and recently had a shipment that was not delivered from
US to an international customer. He wants a full refund and filed negative feedback
when I offered half. It is now in Paypal resolution process.
How do other BL members ship to countries outside the US to guarantee a delivery
receipt or get insurance that actually covers lost or stolen packages? The
US post office does not seem to do this, although their web sites are confusing.
What is the experience with outfits like FEDX and UPS?
I do not fully understand how Paypal operates, but they seem to want a signature
from the recipient.
Any insights are appreciated.
|
I am by no means an expert in this field, but I am pretty sure that you can purchase
insurance for all packages shipped via USPS, including those shipped internationally.
I am not sure how the process works in the event that the package is lost, but
I am pretty sure that you are entitled to the full insured amount in such a scenario.
I can't speak for UPS or FedEx, but I have heard horror stories of people
being charged ridiculous fees by UPS for international shipments and besides,
USPS usually has the best rates when it comes to shipping internationally.
The way PayPal works is that it is the seller's responsibility to ensure
that the package is delivered to the buyer. So yes, the buyer is entitled to
a full refund in this scenario. If you shipped the package via USPS, there should
be a tracking number; if the tracking shows that the package was delivered, then
that is usually enough evidence for PayPal to side with the seller. PayPal only
requires a signature for packages over a certain value.
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| | | | | | | Author: | Kesleyk | | Posted: | Jul 3, 2021 15:20 | | Subject: | Re: Meeting Paypal deliery requirements | | Viewed: | 41 times | | Topic: | Shipping | |
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| In Shipping, wildchicken13 writes:
| | In Shipping, marlinjc writes:
| | I have a small store and recently had a shipment that was not delivered from
US to an international customer. He wants a full refund and filed negative feedback
when I offered half. It is now in Paypal resolution process.
How do other BL members ship to countries outside the US to guarantee a delivery
receipt or get insurance that actually covers lost or stolen packages? The
US post office does not seem to do this, although their web sites are confusing.
What is the experience with outfits like FEDX and UPS?
I do not fully understand how Paypal operates, but they seem to want a signature
from the recipient.
Any insights are appreciated.
|
I am by no means an expert in this field, but I am pretty sure that you can purchase
insurance for all packages shipped via USPS, including those shipped internationally.
I am not sure how the process works in the event that the package is lost, but
I am pretty sure that you are entitled to the full insured amount in such a scenario.
I can't speak for UPS or FedEx, but I have heard horror stories of people
being charged ridiculous fees by UPS for international shipments and besides,
USPS usually has the best rates when it comes to shipping internationally.
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To expand on this point, USPS offers First Class International and Priority Mail
International (among others). Unlike with First Class Domestic, insurance cannot
be added through USPS. Of these two options, insurance is only available with
Priority Mail International. And Priority Mail International is where things
get stupid expensive.
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The way PayPal works is that it is the seller's responsibility to ensure
that the package is delivered to the buyer. So yes, the buyer is entitled to
a full refund in this scenario. If you shipped the package via USPS, there should
be a tracking number; if the tracking shows that the package was delivered, then
that is usually enough evidence for PayPal to side with the seller. PayPal only
requires a signature for packages over a certain value.
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| | | | | Author: | brac.brick | | Posted: | Jul 4, 2021 18:49 | | Subject: | Re: Meeting Paypal deliery requirements | | Viewed: | 47 times | | Topic: | Shipping | |
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| In Shipping, marlinjc writes:
| | I have a small store and recently had a shipment that was not delivered from
US to an international customer. He wants a full refund and filed negative feedback
when I offered half. It is now in Paypal resolution process.
How do other BL members ship to countries outside the US to guarantee a delivery
receipt or get insurance that actually covers lost or stolen packages? The
US post office does not seem to do this, although their web sites are confusing.
What is the experience with outfits like FEDX and UPS?
I do not fully understand how Paypal operates, but they seem to want a signature
from the recipient.
Any insights are appreciated.
|
I stopped shipping international when COVID-19 struck, for delivery issues. The
delays are fierce. Hopefully you shipped this package with a customs form, properly
filled out and USPS First Class international or Priority International . The
tracking number can say if the package was delivered or not. It is also possible
the package was intercepted somewhere, or stolen at the point of delivery. If
you have proof of delivery on the tracking, then just upload that to PP and
they should side with you as the seller. Insurance covers the seller and if it
is over $100, I always use it for domestic now (and international earlier). You
can add signature required to any package for a small fee when you ship something.
Fedex and UPS are best for large dimensional packages. And international Fedex
is very expensive. Not sure UPS ships international.
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USA, Illinois
