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| | | Author: | NedsBrickShop  | | Posted: | Jun 4, 2021 21:39 | | Subject: | Who Pays to Reship Returned Int'l Order? | | Viewed: | 185 times | | Topic: | Shipping | |
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| I shipped an order (from USA) to Mexico a couple weeks ago. The shipping cost
was over $50, which the buyer paid. I just got the notification that the package
is being returned to me "because it could not be delivered as addressed."
I entered the shipping address in PayPal exactly as it appears on the BrickLink
order, so the fault is not mine. The buyer has made a slight change to his shipping
address and wants me to resend it. But now I'm worried about who's going
to pay for it? If I tell the buyer to pay another $50, I fear they will balk
and want a refund instead of reshipment. Then I am out $50 anyway.
Fellow sellers, what do you think is the right course of action?
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| | | | | Author: | zorbanj | | Posted: | Jun 4, 2021 22:47 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 67 times | | Topic: | Shipping | |
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| There's a chance it was scanned incorrectly and could end up being delivered.
If not, buyer supplied an incorrect address and should pay to reship. If the
buyer cancels the order, do not refund the shipping costs or PayPal fees.
In Shipping, NedsBrickShop writes:
| | I shipped an order (from USA) to Mexico a couple weeks ago. The shipping cost
was over $50, which the buyer paid. I just got the notification that the package
is being returned to me "because it could not be delivered as addressed."
I entered the shipping address in PayPal exactly as it appears on the BrickLink
order, so the fault is not mine. The buyer has made a slight change to his shipping
address and wants me to resend it. But now I'm worried about who's going
to pay for it? If I tell the buyer to pay another $50, I fear they will balk
and want a refund instead of reshipment. Then I am out $50 anyway.
Fellow sellers, what do you think is the right course of action?
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| | | | | Author: | Andrsv | | Posted: | Jun 4, 2021 23:39 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 68 times | | Topic: | Shipping | |
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| In Shipping, NedsBrickShop writes:
| | I shipped an order (from USA) to Mexico a couple weeks ago. The shipping cost
was over $50, which the buyer paid. I just got the notification that the package
is being returned to me "because it could not be delivered as addressed."
I entered the shipping address in PayPal exactly as it appears on the BrickLink
order, so the fault is not mine. The buyer has made a slight change to his shipping
address and wants me to resend it. But now I'm worried about who's going
to pay for it? If I tell the buyer to pay another $50, I fear they will balk
and want a refund instead of reshipment. Then I am out $50 anyway.
Fellow sellers, what do you think is the right course of action?
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I can't see that your store terms says that you ship to PayPal address. Was
his bricklink address also wrong? If not, then it's seller who did a mistake.
I would also blame seller even if terms said that you ship to PayPal address.
From the eyes of a buyer, he added his shipping address in bricklink, he buys
from bricklink. Invoice says it will be shipped to bricklink address. When paying,
he doesn't see his PayPal address which could have been added years ago.
I'd say that it's sellers responsible to verify that PayPal address and
bricklink address are the same before shipping to PayPal address.
If he did provide wrong address in bricklink as well, then it's his fault.
In such case I guess you would win claims both in PayPal and bricklink, so if
he wants to cancel then I guess you would keep the 50$ and refund the rest.
I've had similar case, it ended up with customer paying for the extra cost
and he got his parts, I gave him a coupon for his loss, as far as I know he was
happy about it and I didn't loose much.
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| | | | | | | Author: | zorbanj | | Posted: | Jun 4, 2021 23:59 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 70 times | | Topic: | Shipping | |
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| In Shipping, Andrsv writes:
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I can't see that your store terms says that you ship to PayPal address. Was
his bricklink address also wrong? If not, then it's seller who did a mistake.
I would also blame seller even if terms said that you ship to PayPal address.
From the eyes of a buyer, he added his shipping address in bricklink, he buys
from bricklink. Invoice says it will be shipped to bricklink address. When paying,
he doesn't see his PayPal address which could have been added years ago.
I'd say that it's sellers responsible to verify that PayPal address and
bricklink address are the same before shipping to PayPal address.
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I disagree. Sellers *must* ship to the PayPal address or they lose seller protection.
If you do not ship to the PayPal address, the buyer can open a PayPal case and
the seller will automatically lose even if the shipping status shows that the
package was delivered to the "updated" address. This is a common scam.
Buyer is fully responsible for ensuring that the shipping address is correct
for PayPal and Bricklink. I don't see why the seller should assume this role.
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| | | | | | | | | Author: | tonnic | | Posted: | Jun 5, 2021 01:21 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 62 times | | Topic: | Shipping | |
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| In Shipping, zorbanj writes:
| | In Shipping, Andrsv writes:
| |
I can't see that your store terms says that you ship to PayPal address. Was
his bricklink address also wrong? If not, then it's seller who did a mistake.
I would also blame seller even if terms said that you ship to PayPal address.
From the eyes of a buyer, he added his shipping address in bricklink, he buys
from bricklink. Invoice says it will be shipped to bricklink address. When paying,
he doesn't see his PayPal address which could have been added years ago.
I'd say that it's sellers responsible to verify that PayPal address and
bricklink address are the same before shipping to PayPal address.
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I disagree. Sellers *must* ship to the PayPal address or they lose seller protection.
If you do not ship to the PayPal address, the buyer can open a PayPal case and
the seller will automatically lose even if the shipping status shows that the
package was delivered to the "updated" address. This is a common scam.
Buyer is fully responsible for ensuring that the shipping address is correct
for PayPal and Bricklink. I don't see why the seller should assume this role.
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Of course it is the buyers responsibility but it is always good to check both
addresses on Bricklink as well as on Paypal.
If there is a difference I always contacted the buyer to check the address they
want to ship the order to and to change it (if needed) on Paypal.
Not because it is the sellers responsibility, just to avoid trouble.
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| | | | | | | | | | | Author: | crxefx | | Posted: | Jun 5, 2021 04:27 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 43 times | | Topic: | Shipping | |
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| The odd thing is, even if the address is a previous address. It should be delivered,
just to the wrong address. Why was the package returned? This seems like it is
clearly the buyers fault. If the buyer checks out thru paypal you have to ship
to that address.
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Jun 5, 2021 12:02 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 47 times | | Topic: | Shipping | |
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| If the PayPal address is wrong, the order must be cancelled and the buyer has
to re-order under the new PayPal address. Who would pay the PayPal fees for the
original order?
In Shipping, tonnic writes:
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Buyer is fully responsible for ensuring that the shipping address is correct
for PayPal and Bricklink. I don't see why the seller should assume this role.
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Of course it is the buyers responsibility but it is always good to check both
addresses on Bricklink as well as on Paypal.
If there is a difference I always contacted the buyer to check the address they
want to ship the order to and to change it (if needed) on Paypal.
Not because it is the sellers responsibility, just to avoid trouble.
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| | | | | | | | | Author: | Andrsv | | Posted: | Jun 9, 2021 17:58 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 68 times | | Topic: | Shipping | |
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| In Shipping, zorbanj writes:
| | In Shipping, Andrsv writes:
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I can't see that your store terms says that you ship to PayPal address. Was
his bricklink address also wrong? If not, then it's seller who did a mistake.
I would also blame seller even if terms said that you ship to PayPal address.
From the eyes of a buyer, he added his shipping address in bricklink, he buys
from bricklink. Invoice says it will be shipped to bricklink address. When paying,
he doesn't see his PayPal address which could have been added years ago.
I'd say that it's sellers responsible to verify that PayPal address and
bricklink address are the same before shipping to PayPal address.
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I disagree. Sellers *must* ship to the PayPal address or they lose seller protection.
If you do not ship to the PayPal address, the buyer can open a PayPal case and
the seller will automatically lose even if the shipping status shows that the
package was delivered to the "updated" address. This is a common scam.
Buyer is fully responsible for ensuring that the shipping address is correct
for PayPal and Bricklink. I don't see why the seller should assume this role.
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From a sellers perspective it makes sense to send to PayPal address.
From a buyer perspective (at least here in Norway) it makes sense that it is
sent to bricklink address.
Regarding a PayPal claim PayPal will take side according to PayPal shipping address.
Regarding a bricklink claim bricklink will take side according to Bricklink shipping
address.
What if customer pays with something else than PayPal, where should the seller
send it?
If seller should always send to PayPal address, then why does bricklink have
addresses for buyers?
Why does the invoice say that items will ship to bricklink address?
If seller wants to be safe, he have to check both addresses. And if he doesn't
check both then he'll have to accept the risk of it.
If you order something from lego.com: if you have recently moved and your credit
card is still registered with your old address, but you provide the new and
correct address to lego.com. Who's fault would it be if Lego send your package
to your old credit-card address?
I buy and sell on bricklink.
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Jun 9, 2021 20:19 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 44 times | | Topic: | Shipping | |
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| In Shipping, Andrsv writes:
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From a sellers perspective it makes sense to send to PayPal address.
From a buyer perspective (at least here in Norway) it makes sense that it is
sent to bricklink address.
Regarding a PayPal claim PayPal will take side according to PayPal shipping address.
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Yes.
| | Regarding a bricklink claim bricklink will take side according to Bricklink shipping
address.
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Not if payment was made using PayPal.
| | What if customer pays with something else than PayPal, where should the seller
send it?
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I don't know, I was only talking about PayPal.
| | If seller should always send to PayPal address, then why does bricklink have
addresses for buyers?
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I can think of no other reason.
However, I must say again: Sellers *must* ship to the PayPal address or they
lose seller protection.
| | Why does the invoice say that items will ship to bricklink address?
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My invoice template does not say this. I have not changed the language of the
invoice template.
| | If seller wants to be safe, he have to check both addresses. And if he doesn't
check both then he'll have to accept the risk of it.
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Yes, and the seller takes on risk when they do not use the PayPal address. Before
PayPal stopped refunding fees, there was a simple solution. The order could be
cancelled and the buyer could re-order after updating the PayPal address. Now
there is an issue as to who pays the fees for the cancelled order.
| | If you order something from lego.com: if you have recently moved and your credit
card is still registered with your old address, but you provide the new and
correct address to lego.com. Who's fault would it be if Lego send your package
to your old credit-card address?
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Lego would be at fault, because they ask for the shipping address before processing
the order. I don't know rules Lego's payment processor has.
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| | | | | | | | | Author: | Teup | | Posted: | Jun 9, 2021 18:57 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 45 times | | Topic: | Shipping | |
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| In Shipping, zorbanj writes:
| | In Shipping, Andrsv writes:
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I can't see that your store terms says that you ship to PayPal address. Was
his bricklink address also wrong? If not, then it's seller who did a mistake.
I would also blame seller even if terms said that you ship to PayPal address.
From the eyes of a buyer, he added his shipping address in bricklink, he buys
from bricklink. Invoice says it will be shipped to bricklink address. When paying,
he doesn't see his PayPal address which could have been added years ago.
I'd say that it's sellers responsible to verify that PayPal address and
bricklink address are the same before shipping to PayPal address.
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I disagree. Sellers *must* ship to the PayPal address or they lose seller protection.
If you do not ship to the PayPal address, the buyer can open a PayPal case and
the seller will automatically lose even if the shipping status shows that the
package was delivered to the "updated" address. This is a common scam.
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I doubt this is common. 90% of my orders used to go untracked worldwide for many
years, so it would not even have mattered if addresses matched or not, and I
never had a single problem with that. If people want to steal, they can do this
easily whether addresses match or not. Just order untracked or disallow PayPal
to draw funds form the connected bank account. That will undo the payment without
even needing to start a claim. Bottomline, it's easy to get screwed over
as a seller with PayPal in either case  But it's just not common - or,
at least, never happened in my case.
The Bricklink address is the address the buyer expects the order to be shipped
to, otherwise why would they enter it. It doesn't serve any other purpose
than that, while PayPal address do have other purposes (e.g. the billing address,
or account verification). So the most logical assumption would be that the Bricklink
address would be used (also because that's similar to entering a shipping
address in webshops).
Of course, sellers can specify otherwise in their terms if they want, but it
has to be really clear.
I agree though it's not an ideal system and ideally there'd be a system
where they automatically match so any possible confusion would disappear (or
maybe it already works like that with IC?)
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Jun 9, 2021 19:06 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 40 times | | Topic: | Shipping | |
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| In Shipping, Teup writes:
| | I agree though it's not an ideal system and ideally there'd be a system
where they automatically match so any possible confusion would disappear (or
maybe it already works like that with IC?)
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That's exactly how it works with IC - the BrickLink address is the PayPal
address for the order.
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| | | | | Author: | Oryx_Bricks | | Posted: | Jun 5, 2021 03:29 | | Subject: | (Cancelled) | | Viewed: | 62 times | | Topic: | Shipping | |
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| | (Cancelled) |
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| | | | | Author: | tons_of_bricks | | Posted: | Jun 9, 2021 18:42 | | Subject: | Re: Who Pays to Reship Returned Int'l Order? | | Viewed: | 44 times | | Topic: | Shipping | |
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| In Shipping, NedsBrickShop writes:
| | I shipped an order (from USA) to Mexico a couple weeks ago. The shipping cost
was over $50, which the buyer paid. I just got the notification that the package
is being returned to me "because it could not be delivered as addressed."
I entered the shipping address in PayPal exactly as it appears on the BrickLink
order, so the fault is not mine. The buyer has made a slight change to his shipping
address and wants me to resend it. But now I'm worried about who's going
to pay for it? If I tell the buyer to pay another $50, I fear they will balk
and want a refund instead of reshipment. Then I am out $50 anyway.
Fellow sellers, what do you think is the right course of action?
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How slight is the change? We had a similar case and was able to remove the return
stickers, change the address with a pen, and reship it. It arrived no problem
and no one had to pay another shipping charge.
Then there was another case where the post office returned the package even though
the address was correct. We just reshipped it with the same label and it got
to the customer.
So no one may have to pay another shipping charge.
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USA, Massachusetts
Norway, Rogaland
Netherlands, Noord-Holland
United Kingdom, England
