| Discussion Forum: Thread 290494 |
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| | | Author: | Steverd  | | Posted: | May 27, 2021 23:09 | | Subject: | Shipped is missing from drop down | | Viewed: | 111 times | | Topic: | Help | |
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| I was trying to mark an order SHIPPED, But it's not an option in the drop
down box.
I've already added the tracking number.
Have you seen this before? How can I fix this and change from Packed to Shipped?
Thank you
Steve
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| | | | | Author: | peregrinator | | Posted: | May 27, 2021 23:10 | | Subject: | Re: Shipped is missing from drop down | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, Steverd writes:
| | I was trying to mark an order SHIPPED, But it's not an option in the drop
down box.
I've already added the tracking number.
Have you seen this before? How can I fix this and change from Packed to Shipped?
Thank you
Steve
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Maybe you have to put something in the Shipping field and save it?
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| | | | | | | Author: | Steverd | | Posted: | May 27, 2021 23:24 | | Subject: | Re: Shipped is missing from drop down | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Steverd writes:
| | I was trying to mark an order SHIPPED, But it's not an option in the drop
down box.
I've already added the tracking number.
Have you seen this before? How can I fix this and change from Packed to Shipped?
Thank you
Steve
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Maybe you have to put something in the Shipping field and save it?
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Good idea, I did try that with 0.00 and 0.10 and then save
and still no shipped on the drop down.
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| | | | | Author: | wildchicken13 | | Posted: | May 27, 2021 23:13 | | Subject: | Re: Shipped is missing from drop down | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, Steverd writes:
| | I was trying to mark an order SHIPPED, But it's not an option in the drop
down box.
I've already added the tracking number.
Have you seen this before? How can I fix this and change from Packed to Shipped?
Thank you
Steve
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Have you invoiced the order? Has the buyer paid?
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| | | | | | | Author: | Steverd | | Posted: | May 27, 2021 23:23 | | Subject: | Re: Shipped is missing from drop down | | Viewed: | 225 times | | Topic: | Help | |
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| In Help, wildchicken13 writes:
| | In Help, Steverd writes:
| | I was trying to mark an order SHIPPED, But it's not an option in the drop
down box.
I've already added the tracking number.
Have you seen this before? How can I fix this and change from Packed to Shipped?
Thank you
Steve
|
Have you invoiced the order? Has the buyer paid?
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OMG, I can't even tell if they paid or not right now.
Under Pmt Method it shows "PayPal (Onsite)"
So maybe I just assume it's paid for?
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| | | | | | | | | Author: | peregrinator | | Posted: | May 27, 2021 23:40 | | Subject: | Re: Shipped is missing from drop down | | Viewed: | 51 times | | Topic: | Help | |
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| In Help, Steverd writes:
| | In Help, wildchicken13 writes:
| | In Help, Steverd writes:
| | I was trying to mark an order SHIPPED, But it's not an option in the drop
down box.
I've already added the tracking number.
Have you seen this before? How can I fix this and change from Packed to Shipped?
Thank you
Steve
|
Have you invoiced the order? Has the buyer paid?
|
OMG, I can't even tell if they paid or not right now.
Under Pmt Method it shows "PayPal (Onsite)"
So maybe I just assume it's paid for?
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No, that's only what the buyer chose at checkout. If the buyer had paid you
would not be able to edit the shipping, etc. fields. Update the shipping, etc.
to what you want it to be and send an invoice.
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| | | | | | | | | | | Author: | Steverd | | Posted: | May 28, 2021 10:36 | | Subject: | Re: Shipped is missing from drop down | | Viewed: | 18 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Steverd writes:
| | In Help, wildchicken13 writes:
| | In Help, Steverd writes:
| | I was trying to mark an order SHIPPED, But it's not an option in the drop
down box.
I've already added the tracking number.
Have you seen this before? How can I fix this and change from Packed to Shipped?
Thank you
Steve
|
Have you invoiced the order? Has the buyer paid?
|
OMG, I can't even tell if they paid or not right now.
Under Pmt Method it shows "PayPal (Onsite)"
So maybe I just assume it's paid for?
|
No, that's only what the buyer chose at checkout. If the buyer had paid you
would not be able to edit the shipping, etc. fields. Update the shipping, etc.
to what you want it to be and send an invoice.
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YES - it hasn't been paid for - Thank you so much!
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| | | | | Author: | Andrsv | | Posted: | May 28, 2021 01:01 | | Subject: | Re: Shipped is missing from drop down | | Viewed: | 32 times | | Topic: | Help | |
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| In Help, Steverd writes:
| | I was trying to mark an order SHIPPED, But it's not an option in the drop
down box.
I've already added the tracking number.
Have you seen this before? How can I fix this and change from Packed to Shipped?
Thank you
Steve
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Either you or the customer has to register that it has been paid before you can
change status to shipped.
If you have verified in your PayPal account that customer paid, then simply change
status to paid, then change status to shipped 
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| | | | | Author: | TechnicBuilt | | Posted: | May 28, 2021 10:05 | | Subject: | Re: Shipped is missing from drop down | | Viewed: | 34 times | | Topic: | Help | |
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| In Help, Steverd writes:
| | I was trying to mark an order SHIPPED, But it's not an option in the drop
down box.
I've already added the tracking number.
Have you seen this before? How can I fix this and change from Packed to Shipped?
Thank you
Steve
|
In your orders settings page you can enable a second field that tracks the Paid
status so you can see if the order has been paid for.
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| | | | | | | Author: | Steverd | | Posted: | May 28, 2021 10:40 | | Subject: | Re: Shipped is missing from drop down | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, TechnicBuilt writes:
| | In Help, Steverd writes:
| | I was trying to mark an order SHIPPED, But it's not an option in the drop
down box.
I've already added the tracking number.
Have you seen this before? How can I fix this and change from Packed to Shipped?
Thank you
Steve
|
In your orders settings page you can enable a second field that tracks the Paid
status so you can see if the order has been paid for.
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Thank you SO MUCH - I did not have that turn on!
Appreciate the help!
Steve
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USA, Washington
Norway, Rogaland
Canada, Alberta