| Discussion Forum: Thread 290291 |
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| | | Author: | ricardo1475  | | Posted: | May 24, 2021 13:04 | | Subject: | problems with check out | | Viewed: | 116 times | | Topic: | Technical Issues | |
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| I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
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| | | | | Author: | ricardo1475 | | Posted: | May 24, 2021 13:15 | | Subject: | Re: problems with check out | | Viewed: | 39 times | | Topic: | Technical Issues | |
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| In Announce, ricardo1475 writes:
| | I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
Some extra information:
it says 'item information missing or incomplete' whenever the buyer
try to put it through.
Does someone know how it can be fixed?
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| | | | | | | Author: | Emilio_Magnelli | | Posted: | May 24, 2021 13:20 | | Subject: | Re: problems with check out | | Viewed: | 53 times | | Topic: | Technical Issues | |
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| Hi,
My Store, Inventory
In the right of page ''Show More Options''
and ''Instant Checkout Unavailable''
so ''GO!''
Now you can fix erros
em
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| | | | | Author: | dialedin | | Posted: | May 24, 2021 13:20 | | Subject: | Re: problems with check out | | Viewed: | 44 times | | Topic: | Technical Issues | |
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| In Announce, ricardo1475 writes:
| | I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
Hello all, Im the Canadian buyer in this situation. I've since added 2 more
items to the cart, instr. manuals, and now it wont register any shipping options.
first time it gave me a message 'incomplete item information' or it could
have been 'missing item information'?
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| | | | | | | Author: | NelisSolis | | Posted: | May 24, 2021 14:15 | | Subject: | Re: problems with check out | | Viewed: | 39 times | | Topic: | Technical Issues | |
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| In Announce, dialedin writes:
| | In Announce, ricardo1475 writes:
| | I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
Hello all, Im the Canadian buyer in this situation. I've since added 2 more
items to the cart, instr. manuals, and now it wont register any shipping options.
first time it gave me a message 'incomplete item information' or it could
have been 'missing item information'?
|
It might be that with the extra items, your cart wont fit in any of the shipping
methods to Canada. Specifically with instruction manuals, the default shipping
dimensions might be incorrect (BL defaults to box size, for larger sets it thus
thinks the manual is very big). This dimensions can be corrected in the database,
and sellers can also overrule them with their own dimensions.
Don't know if that is here the case (which instructions are it), or that
the seller has some strict dimensional limitations on shipping to Canada.
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| | | | | | | | | Author: | dialedin | | Posted: | May 24, 2021 22:46 | | Subject: | Re: problems with check out | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| So i found that one of the manuals i added last was for a large set. after i
dropped it off it allowed me to place the order. Guess it had something to do
with sizing as you described.
In Technical Issues, NelisSolis writes:
| | In Announce, dialedin writes:
| | In Announce, ricardo1475 writes:
| | I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
Hello all, Im the Canadian buyer in this situation. I've since added 2 more
items to the cart, instr. manuals, and now it wont register any shipping options.
first time it gave me a message 'incomplete item information' or it could
have been 'missing item information'?
|
It might be that with the extra items, your cart wont fit in any of the shipping
methods to Canada. Specifically with instruction manuals, the default shipping
dimensions might be incorrect (BL defaults to box size, for larger sets it thus
thinks the manual is very big). This dimensions can be corrected in the database,
and sellers can also overrule them with their own dimensions.
Don't know if that is here the case (which instructions are it), or that
the seller has some strict dimensional limitations on shipping to Canada.
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| | | | | Author: | WildBricks | | Posted: | May 24, 2021 15:50 | | Subject: | Re: problems with check out | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| Try logging out and logging back in. This sounds like the problems we were all
experiencing right after the update last week.
In Announce, ricardo1475 writes:
| | I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
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Netherlands, Noord-Brabant
Italy, Emilia-Romagna
Canada, Ontario
USA, Georgia