| Discussion Forum: Thread 275885 |
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| | | Author: | Shintaku  | | Posted: | Oct 1, 2020 04:22 | | Subject: | Compulsory message before negative/neutral fb | | Viewed: | 157 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| This is something that crossed my mind reading the forum.
What if you have to leave a message to the counterpart BEFORE leaving a non positive?
Like: "I am leaving this negative feedback, the counterpart may reply to this
message within XX days before the feedback becomes effective".
If I am a seller, I may want to contact a rushy buyer who is leaving me a negative
for an order that had a bad outcome before warning me about that. This way I
can offer refunds, coupons, reshipping or whatever, and the buyer may be discouraged
from leaving me bad feedback.
If I am buyer, I may want to contact a rushy seller who is leaving me a negative
without even contacting me, and I may want to settle things in order to avoid
the feedback.
I have received sometimes rushy feedbacks that underwent all the feedback removeal
procedure... this may have been just spared if the person was aware that I had
in my intentions to settle things.
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| | | | | Author: | Brickwilbo | | Posted: | Oct 1, 2020 06:00 | | Subject: | Re: Compulsory message before negative/neutral fb | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | This is something that crossed my mind reading the forum.
What if you have to leave a message to the counterpart BEFORE leaving a non positive?
Like: "I am leaving this negative feedback, the counterpart may reply to this
message within XX days before the feedback becomes effective".
If I am a seller, I may want to contact a rushy buyer who is leaving me a negative
for an order that had a bad outcome before warning me about that. This way I
can offer refunds, coupons, reshipping or whatever, and the buyer may be discouraged
from leaving me bad feedback.
If I am buyer, I may want to contact a rushy seller who is leaving me a negative
without even contacting me, and I may want to settle things in order to avoid
the feedback.
I have received sometimes rushy feedbacks that underwent all the feedback removeal
procedure... this may have been just spared if the person was aware that I had
in my intentions to settle things.
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The feedback page encourages to resolve issues before leaving feedback:
Please try to resolve any disputes before posting a complaint. Feedback must
not be used to communicate with your trading partner or ask them a question
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| | | | | | | Author: | Shintaku | | Posted: | Oct 1, 2020 06:16 | | Subject: | Re: Compulsory message before negative/neutral fb | | Viewed: | 38 times | | Topic: | Suggestions | |
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| | | The feedback page encourages to resolve issues before leaving feedback:
Please try to resolve any disputes before posting a complaint. Feedback must
not be used to communicate with your trading partner or ask them a question
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Yes that is actually suggested and I would welcome it to become compulsory.
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| | | | | | | | | Author: | infinibrix | | Posted: | Oct 1, 2020 07:06 | | Subject: | Re: Compulsory message before negative/neutral fb | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | | | The feedback page encourages to resolve issues before leaving feedback:
Please try to resolve any disputes before posting a complaint. Feedback must
not be used to communicate with your trading partner or ask them a question
|
Yes that is actually suggested and I would welcome it to become compulsory.
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I think a pop up type message might be better that says something along the lines
of:-
"You are about to leave a Negative feedback but have you considered contacting
the seller first? Most sellers will be keen to resolve issues given fair opportunity
to do so?"
If the buyer is able to leave a kind of draft negative that appears after a certain
time it will just put the sellers back up and make them feel like they're
being blackmailed and having to resolve because of the impending negative rather
than because they want to resolve off their own back!
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| | | | | | | | | | | Author: | manganschlamm | | Posted: | Oct 1, 2020 07:56 | | Subject: | Re: Compulsory message before negative/neutral fb | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | In Suggestions, Shintaku writes:
| | | | The feedback page encourages to resolve issues before leaving feedback:
Please try to resolve any disputes before posting a complaint. Feedback must
not be used to communicate with your trading partner or ask them a question
|
Yes that is actually suggested and I would welcome it to become compulsory.
|
I think a pop up type message might be better that says something along the lines
of:-
"You are about to leave a Negative feedback but have you considered contacting
the seller first? Most sellers will be keen to resolve issues given fair opportunity
to do so?"
If the buyer is able to leave a kind of draft negative that appears after a certain
time it will just put the sellers back up and make them feel like they're
being blackmailed and having to resolve because of the impending negative rather
than because they want to resolve off their own back!
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I fully agree. This will alert inexperienced people to the fact that BL culture
is to try to resolve issues to the extent possible. But lets face it: There are
cases where one side makes a lot of good effort, but this is not met with a constructive
approach. Then there is no point in forcing people into yet another loop of waiting
before being able to post feedback. And whatever the modification would be, it
must work equally for both buyers and sellers.
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| | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Oct 1, 2020 09:08 | | Subject: | Re: Compulsory message before negative/neutral fb | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | In Suggestions, Shintaku writes:
| | | | The feedback page encourages to resolve issues before leaving feedback:
Please try to resolve any disputes before posting a complaint. Feedback must
not be used to communicate with your trading partner or ask them a question
|
Yes that is actually suggested and I would welcome it to become compulsory.
|
I think a pop up type message might be better that says something along the lines
of:-
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While a pop up message sounds all well and good, they only work for a short time.
Once someone knows that it is there, they tend to just ignore them.
| | "You are about to leave a Negative feedback but have you considered contacting
the seller first? Most sellers will be keen to resolve issues given fair opportunity
to do so?"
If the buyer is able to leave a kind of draft negative that appears after a certain
time it will just put the sellers back up and make them feel like they're
being blackmailed and having to resolve because of the impending negative rather
than because they want to resolve off their own back!
|
I like the idea of having some secondary or hybrid concept and I think it could
help eliminate some work for the admins with feedback removal. How about if
when sending a non-positive feedback, the system puts a set hold time (say 2
days) before it is officially posted, but also sends as an email and/or message
to the other party giving them a chance to respond. The response would then
allow the parties to (hopefully) better align and come to a better resolution.
There would obviously have to be some kind of limit on this for those transactions
that are actually bad and need to be noted as such, but this would give some
help to the process.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Oct 1, 2020 09:29 | | Subject: | Re: Compulsory message before negative/neutral fb | | Viewed: | 27 times | | Topic: | Suggestions | |
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| | | I like the idea of having some secondary or hybrid concept and I think it could
help eliminate some work for the admins with feedback removal. How about if
when sending a non-positive feedback, the system puts a set hold time (say 2
days) before it is officially posted, but also sends as an email and/or message
to the other party giving them a chance to respond. The response would then
allow the parties to (hopefully) better align and come to a better resolution.
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Wouldn't this just give the other party a heads up to leave their tit-for-tat
negative feedback, that will also appear in two days, as part of trying to force
the other party to remove the negative they just left.
It would probably be very similar to now. Now, it gets done in public whereas
with a delay it would just be hidden for a couple of days if neither backs down.
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| | | | | | | | | | | | | Author: | infinibrix | | Posted: | Oct 1, 2020 09:56 | | Subject: | Re: Compulsory message before negative/neutral fb | | Viewed: | 30 times | | Topic: | Suggestions | |
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| In Suggestions, psusaxman2000 writes:
| | In Suggestions, infinibrix writes:
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| | While a pop up message sounds all well and good, they only work for a short time.
Once someone knows that it is there, they tend to just ignore them.
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but your talking as though people regularly leave negative feedback because buyers
will only see the pop up warning in situations where they are about to leave
negative feedback?
Its also more geared towards newbies who may not be aware that communication
is key on sites like Bricklink and ebay rather than just leaving feedback without
a second thought!
| | I like the idea of having some secondary or hybrid concept and I think it could
help eliminate some work for the admins with feedback removal. How about if
when sending a non-positive feedback, the system puts a set hold time (say 2
days) before it is officially posted, but also sends as an email and/or message
to the other party giving them a chance to respond. The response would then
allow the parties to (hopefully) better align and come to a better resolution.
There would obviously have to be some kind of limit on this for those transactions
that are actually bad and need to be noted as such, but this would give some
help to the process.
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I think it's just overcomplicating things if the buyer is confronted with
a pop up warning prior to leaving negative feedback where Bricklink suggests
it might be worth contacting the seller before committing to the feedback, that
should be good enough.
In the end some buyers will take note of that and show willingness to see if
the situation can be resolved with the seller whilst others won't and for
those that don't there's little point delaying the inevitable feedback
from being posted
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| | | | | | | Author: | peregrinator | | Posted: | Oct 1, 2020 09:42 | | Subject: | Re: Compulsory message before negative/neutral fb | | Viewed: | 22 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | The feedback page encourages to resolve issues before leaving feedback:
Please try to resolve any disputes before posting a complaint. Feedback must
not be used to communicate with your trading partner or ask them a question
|
Why not require the user leaving the feedback to check a box saying "[] I have
tried to resolve this issue with my trading partner before posting this"?
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| | | | | | | | | Author: | infinibrix | | Posted: | Oct 1, 2020 10:02 | | Subject: | Re: Compulsory message before negative/neutral fb | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, peregrinator writes:
| | In Suggestions, Brickwilbo writes:
| | The feedback page encourages to resolve issues before leaving feedback:
Please try to resolve any disputes before posting a complaint. Feedback must
not be used to communicate with your trading partner or ask them a question
|
Why not require the user leaving the feedback to check a box saying "[] I have
tried to resolve this issue with my trading partner before posting this"?
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+1
or if not this the pop up prompt to the buyer as also suggested
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| | | | | Author: | cosmicray | | Posted: | Oct 1, 2020 08:23 | | Subject: | Re: Compulsory message before negative/neutral fb | | Viewed: | 30 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | I have received sometimes rushy feedbacks that underwent all the feedback removeal
procedure... this may have been just spared if the person was aware that I had
in my intentions to settle things.
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I have suggested, in the distant past, that negative/neutral FB have a cooling
off period prior to when it becomes effective. To allow both parties to reflect
on the situation, and the abyss that is about to crossed.
Nita Rae
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Italy, Lombardia
Netherlands, Gelderland
United Kingdom, England
Germany, Nordrhein-Westfalen
USA, Pennsylvania
