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| | | Author: | Adjour  | | Posted: | Jun 2, 2020 17:12 | | Subject: | We need protection from postal delay negs | | Viewed: | 319 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
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| | | | | Author: | enig | | Posted: | Jun 2, 2020 17:25 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 84 times | | Topic: | Suggestions | |
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| | | Open to any input on this.
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YES
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| | | | | Author: | WhiteHorseMatt | | Posted: | Jun 2, 2020 17:43 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 79 times | | Topic: | Suggestions | |
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| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
I do agree with you.
I also feel to a certain degree that us sending out thousands of packages of
kids toy parts a day using a highly stressed postal system, is bringing problems
upon ourselves.
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| | | | | | | Author: | brikomania | | Posted: | Jun 3, 2020 09:52 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, WhiteHorseMatt writes:
| | In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
I do agree with you.
I also feel to a certain degree that us sending out thousands of packages of
kids toy parts a day using a highly stressed postal system, is bringing problems
upon ourselves.
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We still have to eat!
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| | | | | Author: | superchicken77 | | Posted: | Jun 2, 2020 20:26 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 74 times | | Topic: | Suggestions | |
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| Voted yes.
I too have had a few customers asking where their packages are after explicitly
telling them before I shipped out that it could take longer than normal. One
buyer did reply back and say his package arrived and apologized for not being
more patient. Haven't got a negative or neutral yet but I'm sure you're
not the only one who has.
This warning should be on the feedback area AND on checkout. Buyers should see
this warning and maybe have to check the box that they have read and understood
that shipping delays are to be expected.
In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
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| | | | | | | Author: | Adjour | | Posted: | Jun 2, 2020 21:03 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 72 times | | Topic: | Suggestions | |
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| Thanks everyone so far 
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
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| | | | | | | | | Author: | owlcd | | Posted: | Jun 2, 2020 21:46 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 72 times | | Topic: | Suggestions | |
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| In Suggestions, Adjour writes:
| | Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
There is a bright red banner on the USPS tracking page announcing that there
are delays in transporting the mail...
I've been following several packages that just seem to get stuck in limbo...
Taking 2-3 days to get from one facility to the next - in the SAME city...
So buyers should know it's not you, the sender...
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| | | | | | | | | | | Author: | Adjour | | Posted: | Jun 2, 2020 22:37 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 57 times | | Topic: | Suggestions | |
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| In Suggestions, owlcd writes:
| | In Suggestions, Adjour writes:
| | Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
There is a bright red banner on the USPS tracking page announcing that there
are delays in transporting the mail...
I've been following several packages that just seem to get stuck in limbo...
Taking 2-3 days to get from one facility to the next - in the SAME city...
So buyers should know it's not you, the sender...
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What they should know and what they do seem to not be the same. I've gotten
many messages.
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| | | | | | | | | | | | | Author: | owlcd | | Posted: | Jun 3, 2020 10:14 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, Adjour writes:
| | In Suggestions, owlcd writes:
| | In Suggestions, Adjour writes:
| | Thanks everyone so far
Yeah, I don't recall if I saw it on EBAY or AMAZON, but I have for sure seen
checkout or tracking number warnings somewhere. Also I've gotten
emails that my parcels arrival dates have been bumped.
I think its a legit concern, esp if the big platforms are doing something about
it.
|
There is a bright red banner on the USPS tracking page announcing that there
are delays in transporting the mail...
I've been following several packages that just seem to get stuck in limbo...
Taking 2-3 days to get from one facility to the next - in the SAME city...
So buyers should know it's not you, the sender...
|
What they should know and what they do seem to not be the same. I've gotten
many messages.
|
You're right, unfortunately... It seems that BL could post some kind of
banner right now acknowledging the shipping difficulties... But some buyers
probably still won't 'see' it... Hang in there!
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| | | | | Author: | michaelhunt | | Posted: | Jun 2, 2020 22:38 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 66 times | | Topic: | Suggestions | |
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| Add a one-week cooling off period before you could leave neutral or negative
feedback on the seller. Along with a pop-up recommendation that you contact the
seller to work out your grievances.
Just my two cents worth.
In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
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| | | | | Author: | Legoboy_II | | Posted: | Jun 3, 2020 04:10 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 68 times | | Topic: | Suggestions | |
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| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
It is an absolute shame that buyers don't, or won't, understand that
once a seller has verifiable delivery into the carrier system, that the buyer
NO LONGER has control and it is UNREASONABLE to hold the seller liable!
Case in point #1:
With full knowledge of what I was doing, I placed an order from overseas to Texas.
The seller advised me that there could be severe shipping delays and gave me
several options. Because the seller had almost all the parts I was looking for
(S&H savings), good FB, AND I did not need them immediately, I chose
to place the order. We have been in constant contact since. The order still
has not been shipped, however the seller has held open the option to cancel -
I have chosen not to. This one is about good communication,
and even if I did exercise my option to cancel, and the seller assisted, I would
leave positive FB, AND reimburse the fees I created during the transaction
(I know the seller will read this, and IF they wish to confirm these facts and
reveal their business, they have my permission).
Case in point #2:
Now this one is a little closer to the issue we're examining. Again, I placed
an order from overseas, again, because the seller had a majority of items I wanted
and has a good reputation. The seller posted the package within the day and
forwarded the tracking number, which provided proof of shipping when the carrier
acknowledged receipt. At this point, the seller is NO LONGER in control. There
are now, some issues, as it seems the carrier's update does not match reality
- that is that the US side has acknowledged receipt and claimed to have "Processed
Through" the package on May 8th, and no updates since. Oddly, I did not get the
package a couple of days later, as I normally would. So, on May 22nd (two business
weeks), I contacted the carrier and they acknowledged they had erroneously marked
the package "Processed Through", when in fact it was still in Customs. NOT under
the seller's control, however, I did message the seller when I contacted
the carrier, and after getting a reply, to keep the seller updated (although
I didn't get a response). The seller has fulfilled their obligation, thus
far, and if the carrier doesn't make good on their word, I would expect the
seller to assist in filing a claim. IF, at this moment I had to leave FB, it
would be positive, with a slight comment about communications. IF I have to file
a claim, and the seller assists, regardless of recovery, I would leave positive
FB, and consider the communications comment, accordingly. If I have to file a
claim, and the seller does not assist, as needed, then I might be inclined to
leave neutral FB, probably noting a lack of good communications.
The point is, as a buyer, I fully understand who is responsible for each step
of the mail order business.
I believe the buyer is ultimately responsible for making the decision to buy,
or not buy, and from where. As a buyer, I AM NOT required to buy anything, no
one is twisting my arm. IF I do decide to buy from anywhere, ANY-WHERE, that
I know, suspect, or am notified, will likely be subject to carrier delays, then
as soon as the postal system acknowledges timely receipt, the seller IS NO longer
in control and any delivery issues that arise are between the CARRIER and me
(now the owner of the package).
I've said this elsewhere, it boggles my mind that buyers simply do not, can
not, or will not, comprehend this simple logic.
I feel for the sellers, here and elsewhere, who are harangued by buyers who abuse
FB, payment systems, or usually both. I believe the cards are stacked against
the sellers by the platform and payment system. While the payment system is
larger than just BL, we can only continue to protest and lobby for change, with
little hope, however, that is not the case on this platform.
I follow almost all of these conversations and am appalled by the logic applied
against sellers, and like the payment systems, clearly favors abusive buyers.
So, yes, I agree, wholeheartedly, that changes need to be made - simple changes,
reasonable changes, logical changes, permanent changes - that would address the
issue of abusive FB's and NSS's, regardless of local or global conditions.
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| | | | | | | Author: | negative | | Posted: | Jun 4, 2020 11:32 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, Legoboy_II writes:
| | I've said this elsewhere, it boggles my mind that buyers simply do not, can
not, or will not, comprehend this simple logic.
|
People buy from BL with the idea that it's the same as ordering from Amazon.
"Free" shipping, delivery times of a couple days, no-questions asked returns
etc. are all now expected when ordering anything online.
I am on the Lego sub on Reddit and people there ask questions about ordering
from BL at least a couple times each week. The questions make it abundantly clear
that many new BL users do not understand that they are ordering from individuals
rather than from a giant company called BrickLink.
Thank you
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| | | | | | | | | Author: | Adjour | | Posted: | Jun 4, 2020 12:26 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 51 times | | Topic: | Suggestions | |
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| In Suggestions, negative writes:
| | In Suggestions, Legoboy_II writes:
| | I've said this elsewhere, it boggles my mind that buyers simply do not, can
not, or will not, comprehend this simple logic.
|
People buy from BL with the idea that it's the same as ordering from Amazon.
"Free" shipping, delivery times of a couple days, no-questions asked returns
etc. are all now expected when ordering anything online.
I am on the Lego sub on Reddit and people there ask questions about ordering
from BL at least a couple times each week. The questions make it abundantly clear
that many new BL users do not understand that they are ordering from individuals
rather than from a giant company called BrickLink.
Thank you
|
You know what, you're right. I've seen the same thing on reddit and never
realized that the posters just aren't understanding its a bunch of different
sellers.
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| | | | | Author: | jenwick | | Posted: | Jun 3, 2020 09:13 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 57 times | | Topic: | Suggestions | |
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| Voted yes.
I sent a package to Australia on April 9th. I received a message from the buyer
this morning that they just got the package yesterday. Luckily the buyer and
I were in communication during this time so I should be OK on this one.
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| | | | | Author: | DamoB | | Posted: | Jun 3, 2020 09:42 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
I agree with a temporary disclaimer. As a small seller I made a decision to
remove all overseas postage options as I'm nervous of the fragile overseas
postal systems. This may have taken some sales away from me, but with the onus
seeming to be on the seller rather than the postal carrier it seemed to be the
best option for my circumstances (and I'm not reliant on BL to feed my family!).
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| | | | | | | Author: | husker92 | | Posted: | Jun 3, 2020 10:26 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 46 times | | Topic: | Suggestions | |
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| | I did the same. No international orders until shipping is more stable. |
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| | | | | Author: | brac.brick | | Posted: | Jun 3, 2020 12:05 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
Having the same issue - all my tracking is not being scanned anywhere in the
last week- the post office insists all packages are being scanned at multiple
points - all i see is priority mail is getting scanned and First class is ending
up in the Black Hole of the postal system. So today, I have started getting acceptance
scans - means standing in line with a mask in a post office. Am waiting for the
negative feedback and impatient buyers who cannot wait 10+ days for the package
to be moving from "pre-shipment" into a post office. I'd like to just offer
Priority Mail but the costs are still much higher than First Class , even for
Flat Rate. Not sure what the solution is but I have heard that the postal system
is like Christmas with much more volume and scans they would normally do are
not happening at all.
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| | | | | | | Author: | Tracyd | | Posted: | Jun 3, 2020 12:32 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 40 times | | Topic: | Suggestions | |
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| In Suggestions, brac.brick writes:
| | In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
Having the same issue - all my tracking is not being scanned anywhere in the
last week- the post office insists all packages are being scanned at multiple
points - all i see is priority mail is getting scanned and First class is ending
up in the Black Hole of the postal system. So today, I have started getting acceptance
scans - means standing in line with a mask in a post office. Am waiting for the
negative feedback and impatient buyers who cannot wait 10+ days for the package
to be moving from "pre-shipment" into a post office. I'd like to just offer
Priority Mail but the costs are still much higher than First Class , even for
Flat Rate. Not sure what the solution is but I have heard that the postal system
is like Christmas with much more volume and scans they would normally do are
not happening at all.
|
I am still getting scans on First Class mail. I am thinking is a transport delay.
And with the protests it may be adding another delay on top of the COVID delays.
Amazon has spoiled everyone with their own delivery fleet.
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| | | | | | | | | Author: | Adjour | | Posted: | Jun 3, 2020 12:39 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| In Suggestions, Tracyd writes:
| | In Suggestions, brac.brick writes:
| | In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
Having the same issue - all my tracking is not being scanned anywhere in the
last week- the post office insists all packages are being scanned at multiple
points - all i see is priority mail is getting scanned and First class is ending
up in the Black Hole of the postal system. So today, I have started getting acceptance
scans - means standing in line with a mask in a post office. Am waiting for the
negative feedback and impatient buyers who cannot wait 10+ days for the package
to be moving from "pre-shipment" into a post office. I'd like to just offer
Priority Mail but the costs are still much higher than First Class , even for
Flat Rate. Not sure what the solution is but I have heard that the postal system
is like Christmas with much more volume and scans they would normally do are
not happening at all.
|
I am still getting scans on First Class mail. I am thinking is a transport delay.
And with the protests it may be adding another delay on top of the COVID delays.
Amazon has spoiled everyone with their own delivery fleet.
|
Same here, the packages scan, move once, and then sit there for 5-10 days. Of
course not every parcel, just a few, but those few just...sit...there.
My internationals were taking over 6 weeks so I turned it off.
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| | | | | | | Author: | negative | | Posted: | Jun 4, 2020 11:37 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 34 times | | Topic: | Suggestions | |
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| In Suggestions, brac.brick writes:
all i see is priority mail is getting scanned and First class is ending
| | up in the Black Hole of the postal system.
|
I sent a Priority package a few weeks ago that sat in the "In transit to next
destination" limbo for almost 2 weeks. It was an eBay sale, so I was expecting
to have to eat the cost, but thankfully it eventually showed up.
Thank you
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| | | | | Author: | brac.brick | | Posted: | Jun 4, 2020 11:36 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
Absolutely YES. Finally, the package I shipped 12 days ago has reached Indiana
(from Massachusetts) the tracking just shows the date the label was created and
then a delivery scan. Otherwise, they are all ending up in the new USPS BLACK
HOLE- still have a few packages stuck in purgatory - no further scanning over
a week.
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USA, Tennessee
Lithuania, Panevėžys
United Kingdom, England
Spain, Andalucia Ceuta i Melilla
Canada, Ontario
