| Discussion Forum: Thread 264311 |
|
 |
| | | Author: | WildBricks  | | Posted: | Feb 26, 2020 06:05 | | Subject: | Add rejected to payment status options | | Viewed: | 98 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
|
| | | | | |
| | | | | Author: | tpr | | Posted: | Feb 26, 2020 06:12 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, WildBricks writes:
| | I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
Will a status of rejected help?
If you cannot set to NPB, you cannot get your fees refunded as a non transaction
Surely you want to be able to access the NPB if there is a problem, not add another
option
tpr
|
|
| | | | | |
| | | | | Author: | Stellar | | Posted: | Feb 26, 2020 06:16 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, WildBricks writes:
| | I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
Have your tried with the payment status Returned or Bounced?
Sergio
|
|
| | | | | | | | | |
| | | | | | | Author: | WildBricks | | Posted: | Feb 26, 2020 08:01 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| | |
Have your tried with the payment status Returned or Bounced?
Sergio
|
Yes, I have tried both of those. If we had a status of rejected then the system
would need to be programmed to then allow a NPB. I've also reset the status
to pending.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Brickwilbo | | Posted: | Feb 26, 2020 13:56 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 50 times | | Topic: | Suggestions | |
|
| In Suggestions, WildBricks writes:
| | | |
Have your tried with the payment status Returned or Bounced?
Sergio
|
Yes, I have tried both of those. If we had a status of rejected then the system
would need to be programmed to then allow a NPB. I've also reset the status
to pending.
|
Check the order received page settings to Separate the payment status from the
order status.
Change the Order status from Paid, then you can change the payment status as
none and start the NPB process.
|
|
| | | | | |
| | | | | Author: | bje | | Posted: | Feb 26, 2020 08:29 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| In Suggestions, WildBricks writes:
| | I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
You need to contact the help desk with this to get it set to NPB. Quote as much
of the transaction detsil as possible and add the notices from paypal as well.
Ideally BL should have picked up the mismatcb witb the unpaid BL_LIVE invoice.
However, you will not be able to change the payment method from paypal to stripe
or transfer. As far as I know, you need to cancel the order and the buyer has
to resubmit a different order for another payment method. You also cannot prevent
that specific buyer from using IC with paypal again. In the absence of those
controls, another status setting might not be of too much help.
|
|
|
|
|
|
|
USA, Georgia
United Kingdom, England
Spain, Comunidad Valenciana
Netherlands, Gelderland
South Africa, Western Cape