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| | | Author: | popsicle  | | Posted: | Jan 23, 2020 19:39 | | Subject: | (Cancelled) | | Viewed: | 689 times | | Topic: | Suggestions | | Status: | Discarded | |
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| | (Cancelled) |
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| | | | | Author: | agulus | | Posted: | Jan 23, 2020 20:39 | | Subject: | Re: Persistent issues… | | Viewed: | 78 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | agulus’s input in this thread has reignited a persistent and nagging thought
of mine: https://www.bricklink.com/message.asp?ID=1176265
It’s a valid point made by member agulus, that has unfortunately been ongoing
as an issue, in the face of contrary input towards the feedback policy.
I’ve brought it up in the past, that a neutral should be just that, neutral,
and not effect your feedback percentage number displayed, up or down.
Beyond the obvious reasons, is the fact that there are many newish buyers that
mistakenly see BL’s neutral, as neutral. Silly people  Meanwhile, it continues
to result in an amount of havoc in that arena of BrickLink.
I look forward to reading your honest thoughts
-Cory
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I have to admit that I made a mistake by writing that
neutral gives -1. I't doesn't! I went too far because every time I see
a post about neutral feedback my feelings
toward this issue are building up while I'm waiting for my first one 
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| | | | | | | Author: | popsicle | | Posted: | Jan 23, 2020 20:48 | | Subject: | Re: Persistent issues… | | Viewed: | 89 times | | Topic: | Suggestions | |
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| In Suggestions, agulus writes:
| | In Suggestions, popsicle writes:
| | agulus’s input in this thread has reignited a persistent and nagging thought
of mine: https://www.bricklink.com/message.asp?ID=1176265
It’s a valid point made by member agulus, that has unfortunately been ongoing
as an issue, in the face of contrary input towards the feedback policy.
I’ve brought it up in the past, that a neutral should be just that, neutral,
and not effect your feedback percentage number displayed, up or down.
Beyond the obvious reasons, is the fact that there are many newish buyers that
mistakenly see BL’s neutral, as neutral. Silly people Meanwhile, it continues
to result in an amount of havoc in that arena of BrickLink.
I look forward to reading your honest thoughts
-Cory
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I have to admit that I made a mistake by writing that
neutral gives -1. I't doesn't! I went too far because every time I see
a post about neutral feedback my feelings
toward this issue are building up while I'm waiting for my first one
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Yes, you did.
However, I'm referring to what you did get right, the glaring display of
feedback percentage, that potential buyers see when landing on a new store page.
For some reason, that number is moved down with a neutral.
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| | | | | | | | | Author: | agulus | | Posted: | Jan 23, 2020 20:53 | | Subject: | Re: Persistent issues… | | Viewed: | 54 times | | Topic: | Suggestions | |
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| Wow, congratulation. That says to me that
your customer service is exquisite 
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| | | | | | | | | | | Author: | popsicle | | Posted: | Jan 23, 2020 21:06 | | Subject: | Re: Persistent issues… | | Viewed: | 87 times | | Topic: | Suggestions | |
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| In Suggestions, agulus writes:
| | Wow, congratulation. That says to me that
your customer service is exquisite
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Thank you, but I'm not speaking of that.
It's unjust, I feel. Given that BL has decided to display, so glaringly,
that number for potential buyers, a neutral should be neutral.
-Cory
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| | | | | Author: | Captain_Q | | Posted: | Jan 23, 2020 21:20 | | Subject: | Re: Persistent issues… | | Viewed: | 61 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | agulus’s input in this thread has reignited a persistent and nagging thought
of mine: https://www.bricklink.com/message.asp?ID=1176265
It’s a valid point made by member agulus, that has unfortunately been ongoing
as an issue, in the face of contrary input towards the feedback policy.
I’ve brought it up in the past, that a neutral should be just that, neutral,
and not effect your feedback percentage number displayed, up or down.
Beyond the obvious reasons, is the fact that there are many newish buyers that
mistakenly see BL’s neutral, as neutral. Silly people Meanwhile, it continues
to result in an amount of havoc in that arena of BrickLink.
I look forward to reading your honest thoughts
-Cory
|
I think Bl's feedback system is somewhat dated. Neutral's should be
more benign rather then similar to negatives.
CURRENT BL FEEDBACK SYSTEM
Positive: accurate
Neutral: overly harsh / may encourage retaliation
Negative: accurate yet may encourage retaliation
I think emulating the eBay model would be a good adaptation. The feedback percentage
is more reflective of a seller's current feedback reputation of the last
12 months vs lifetime like on Bricklink. Meaning a single negative from 6 years
ago doesn't hold the overall feedback percentage down beyond a year, that
is if the seller has cleaned up their act and do no accrue any more negatives/neutrals.
I see frequent enough comment threads here on Bricklink that have complaints
about a seller or buyer receiving retaliation feedback or expressing fear that
they may receive one if they leave accurate feedback. Negatives are warning signs
for sellers to work harder and make improvements. But if the punishment is too
harsh then message may not be received properly.
This mindset has potential to create a retaliatory like atmosphere.
- Captain Q
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| | | | | | | Author: | popsicle | | Posted: | Jan 23, 2020 21:32 | | Subject: | Re: Persistent issues… | | Viewed: | 64 times | | Topic: | Suggestions | |
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| In Suggestions, Captain_Q writes:
| | In Suggestions, popsicle writes:
| | agulus’s input in this thread has reignited a persistent and nagging thought
of mine: https://www.bricklink.com/message.asp?ID=1176265
It’s a valid point made by member agulus, that has unfortunately been ongoing
as an issue, in the face of contrary input towards the feedback policy.
I’ve brought it up in the past, that a neutral should be just that, neutral,
and not effect your feedback percentage number displayed, up or down.
Beyond the obvious reasons, is the fact that there are many newish buyers that
mistakenly see BL’s neutral, as neutral. Silly people Meanwhile, it continues
to result in an amount of havoc in that arena of BrickLink.
I look forward to reading your honest thoughts
-Cory
|
I think Bl's feedback system is somewhat dated. Neutral's should be
more benign rather then similar to negatives.
CURRENT BL FEEDBACK SYSTEM
Positive: accurate
Neutral: overly harsh / may encourage retaliation
Negative: accurate yet may encourage retaliation
I think emulating the eBay model would be a good adaptation. The feedback percentage
is more reflective of a seller's current feedback reputation of the last
12 months vs lifetime like on Bricklink. Meaning a single negative from 6 years
ago doesn't hold the overall feedback percentage down beyond a year, that
is if the seller has cleaned up their act and do no accrue any more negatives/neutrals.
I see frequent enough comment threads here on Bricklink that have complaints
about a seller or buyer receiving retaliation feedback or expressing fear that
they may receive one if they leave accurate feedback. Negatives are warning signs
for sellers to work harder and make improvements. But if the punishment is too
harsh then message may not be received properly.
This mindset has potential to create a retaliatory like atmosphere.
- Captain Q
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Interesting thoughts and great input, as usual. Thanks!
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| | | | | | | | | Author: | infinibrix | | Posted: | Jan 23, 2020 22:47 | | Subject: | Re: Persistent issues… | | Viewed: | 53 times | | Topic: | Suggestions | |
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| In an ideal world if the feedback system was worded a little differently we'd
see a more meaningful feedback system perhaps where sellers could actually get
better recognition when they go above and beyond the norm! i.e If it was worded
something like this:-
Please rate this transaction:-
Bad - (Problems with the transaction)
Good - (Smooth transaction)
Outstanding - (Seller went beyond expectations!)
Imagine you have two sellers with 500 feedback where one has 492 Good and 8 Outstanding
the other has 425 Good and 75 Outstanding this would give a whole new meaning
to the feedback system and how we see sellers overall rather than the somewhat
redundant Neutral which seems to be seen as a minor negative!
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| | | | | | | | | | | Author: | leopard37 | | Posted: | Jan 23, 2020 23:04 | | Subject: | Re: Persistent issues… | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | In an ideal world if the feedback system was worded a little differently we'd
see a more meaningful feedback system perhaps where sellers could actually get
better recognition when they go above and beyond the norm! i.e If it was worded
something like this:-
Please rate this transaction:-
Bad - (Problems with the transaction)
Good - (Smooth transaction)
Outstanding - (Seller went beyond expectations!)
Imagine you have two sellers with 500 feedback where one has 492 Good and 8 Outstanding
the other has 425 Good and 75 Outstanding this would give a whole new meaning
to the feedback system and how we see sellers overall rather than the somewhat
redundant Neutral which seems to be seen as a minor negative!
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How many new users rate the postal system not the order. This is also a flaw.
Especially if the seller doesn't accurately say when the package was shipped.
Tyson.
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| | | | | | | | | | | | | Author: | infinibrix | | Posted: | Jan 24, 2020 05:36 | | Subject: | Re: Persistent issues… | | Viewed: | 48 times | | Topic: | Suggestions | |
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| In Suggestions, leopard37 writes:
| | In Suggestions, infinibrix writes:
| | In an ideal world if the feedback system was worded a little differently we'd
see a more meaningful feedback system perhaps where sellers could actually get
better recognition when they go above and beyond the norm! i.e If it was worded
something like this:-
Please rate this transaction:-
Bad - (Problems with the transaction)
Good - (Smooth transaction)
Outstanding - (Seller went beyond expectations!)
Imagine you have two sellers with 500 feedback where one has 492 Good and 8 Outstanding
the other has 425 Good and 75 Outstanding this would give a whole new meaning
to the feedback system and how we see sellers overall rather than the somewhat
redundant Neutral which seems to be seen as a minor negative!
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How many new users rate the postal system not the order. This is also a flaw.
Especially if the seller doesn't accurately say when the package was shipped.
Tyson.
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But if you let the buyer know when the goods were or will be shipped most buyers
will be understanding and take that into consideration. Sometimes you may be
penalised because of the fault of the courier but as sellers we are all in the
same boat and if you nearly always ship same day or next business day this in
the long term will be reflected overall in your feedback rating whereas if a
seller usually ships within 3-4 days it stands to reason that their rating might
not be so good for instance an 'Outstanding' rating might be given where
a buyer pays for their order right at the end of the day 4-5pm and is surprised
and overwhelmed to get their goods next day therefore they might decide leave
an oustanding instead of Good.
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| | | | | | | | | | | | | Author: | popsicle | | Posted: | Jan 24, 2020 08:30 | | Subject: | Re: Persistent issues… | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, leopard37 writes:
| | In Suggestions, infinibrix writes:
| | In an ideal world if the feedback system was worded a little differently we'd
see a more meaningful feedback system perhaps where sellers could actually get
better recognition when they go above and beyond the norm! i.e If it was worded
something like this:-
Please rate this transaction:-
Bad - (Problems with the transaction)
Good - (Smooth transaction)
Outstanding - (Seller went beyond expectations!)
Imagine you have two sellers with 500 feedback where one has 492 Good and 8 Outstanding
the other has 425 Good and 75 Outstanding this would give a whole new meaning
to the feedback system and how we see sellers overall rather than the somewhat
redundant Neutral which seems to be seen as a minor negative!
|
How many new users rate the postal system not the order. This is also a flaw.
Especially if the seller doesn't accurately say when the package was shipped.
Tyson.
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Good point!
Thanks
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| | | | | | | | | | | Author: | popsicle | | Posted: | Jan 24, 2020 08:29 | | Subject: | Re: Persistent issues… | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | In an ideal world if the feedback system was worded a little differently we'd
see a more meaningful feedback system perhaps where sellers could actually get
better recognition when they go above and beyond the norm! i.e If it was worded
something like this:-
Please rate this transaction:-
Bad - (Problems with the transaction)
Good - (Smooth transaction)
Outstanding - (Seller went beyond expectations!)
Imagine you have two sellers with 500 feedback where one has 492 Good and 8 Outstanding
the other has 425 Good and 75 Outstanding this would give a whole new meaning
to the feedback system and how we see sellers overall rather than the somewhat
redundant Neutral which seems to be seen as a minor negative!
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What a novel idea. I like it. A seller can better work at negating the effects
of mistakes or unjust feedback
Thanks
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| | | | | Author: | crxefx | | Posted: | Jan 24, 2020 01:10 | | Subject: | Re: Persistent issues… | | Viewed: | 53 times | | Topic: | Suggestions | |
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| Same feeling exactly. As much as I love the 100% feedback score our store has,
I will admit that we have made mistakes that should have received neutral feedback
at some point. On the other hand, If you have 1000 positives and 10 neutrals.
Should you still have 100% feedback score? I'm not sure myself how to approach
the feedback system. To compound on that thought, When ordering I never bother
to check a sellers feedback rating so... Does it matter? Does everyone take the
time to check? I don't know.
-Andy
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| | | | | | | Author: | popsicle | | Posted: | Jan 24, 2020 08:36 | | Subject: | Re: Persistent issues… | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, crxefx writes:
| | Same feeling exactly. As much as I love the 100% feedback score our store has,
I will admit that we have made mistakes that should have received neutral feedback
at some point. On the other hand, If you have 1000 positives and 10 neutrals.
Should you still have 100% feedback score? I'm not sure myself how to approach
the feedback system. To compound on that thought, When ordering I never bother
to check a sellers feedback rating so... Does it matter? Does everyone take the
time to check? I don't know.
-Andy
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Valid thoughts. Good input.
Thanks
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| | | | | | | Author: | agulus | | Posted: | Jan 24, 2020 08:56 | | Subject: | Re: Persistent issues… | | Viewed: | 29 times | | Topic: | Suggestions | |
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| In Suggestions, crxefx writes:
| | Same feeling exactly. As much as I love the 100% feedback score our store has,
I will admit that we have made mistakes that should have received neutral feedback
at some point. On the other hand, If you have 1000 positives and 10 neutrals.
Should you still have 100% feedback score? I'm not sure myself how to approach
the feedback system. To compound on that thought, When ordering I never bother
to check a sellers feedback rating so... Does it matter? Does everyone take the
time to check? I don't know.
-Andy
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For me as a seller the best meaning for neutral would be for example
that in worst scenario there were problems with order but
it was easy to work on the issue with seller but the buyer
is not 100% satisfied because he/she got only a refund not the part
he/she needed. I wouldn't mind to get a neutral in those
situations if this feedback wouldn't change the percentage.
Sometimes I buy parts on BL and I always look at feedback.
It gives you a lot of information about the seller.
-Agnes
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| | | | | Author: | Pippysblocks | | Posted: | Jan 24, 2020 08:57 | | Subject: | Re: Persistent issues… | | Viewed: | 48 times | | Topic: | Suggestions | |
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| I say yes to this too, I had my first neutral quite early on and it killed my
100% there and then. It was a positive too and the customer wasn't sure how
to change it. On the flip side it means you don't ever have to worry about
maintaining 100% anymore But yeah feedback I believe has become more and
more dated across platforms. I only ever bother to look at feedback if it's
a significant amount I'm spending.
In Suggestions, popsicle writes:
| | agulus’s input in this thread has reignited a persistent and nagging thought
of mine: https://www.bricklink.com/message.asp?ID=1176265
It’s a valid point made by member agulus, that has unfortunately been ongoing
as an issue, in the face of contrary input towards the feedback policy.
I’ve brought it up in the past, that a neutral should be just that, neutral,
and not effect your feedback percentage number displayed, up or down.
Beyond the obvious reasons, is the fact that there are many newish buyers that
mistakenly see BL’s neutral, as neutral. Silly people Meanwhile, it continues
to result in an amount of havoc in that arena of BrickLink.
I look forward to reading your honest thoughts
-Cory
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| | | | | | | Author: | popsicle | | Posted: | Jan 24, 2020 09:40 | | Subject: | Re: Persistent issues… | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, Pippyblocks writes:
| | I say yes to this too, I had my first neutral quite early on and it killed my
100% there and then. It was a positive too and the customer wasn't sure how
to change it. On the flip side it means you don't ever have to worry about
maintaining 100% anymore But yeah feedback I believe has become more and
more dated across platforms. I only ever bother to look at feedback if it's
a significant amount I'm spending.
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Fantastic input!
Thanks
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| | | | | Author: | popsicle | | Posted: | Jan 24, 2020 11:12 | | Subject: | Re: Persistent issues… | | Viewed: | 57 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | agulus’s input in this thread has reignited a persistent and nagging thought
of mine: https://www.bricklink.com/message.asp?ID=1176265
It’s a valid point made by member agulus, that has unfortunately been ongoing
as an issue, in the face of contrary input towards the feedback policy.
I’ve brought it up in the past, that a neutral should be just that, neutral,
and not effect your feedback percentage number displayed, up or down.
Beyond the obvious reasons, is the fact that there are many newish buyers that
mistakenly see BL’s neutral, as neutral. Silly people Meanwhile, it continues
to result in an amount of havoc in that arena of BrickLink.
I look forward to reading your honest thoughts
|
The thinking on this has been brought up from time to time, going back a while.
This member stated his case well, two years ago: https://www.bricklink.com/message.asp?ID=1081558
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| | | | | Author: | popsicle | | Posted: | Sep 23, 2020 16:11 | | Subject: | Re: Persistent issues… | | Viewed: | 52 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | agulus’s input in this thread has reignited a persistent and nagging thought
of mine: https://www.bricklink.com/message.asp?ID=1176265
It’s a valid point made by member agulus, that has unfortunately been ongoing
as an issue, in the face of contrary input towards the feedback policy.
I’ve brought it up in the past, that a neutral should be just that, neutral,
and not effect your feedback percentage number displayed, up or down.
Beyond the obvious reasons, is the fact that there are many newish buyers that
mistakenly see BL’s neutral, as neutral. Silly people Meanwhile, it continues
to result in an amount of havoc in that arena of BrickLink.
I look forward to reading your honest thoughts
-Cory
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Worthy of a bump!
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USA, Washington
United Kingdom, England
Canada, Alberta
