| Discussion Forum: Thread 261855 |
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| | | Author: | Gaston.La.Brick  | | Posted: | Dec 30, 2019 05:10 | | Subject: | Don't set "Ready" as default order status. | | Viewed: | 133 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| After a user places an order, it gets the default status "Ready".*
This confuses buyers: they think the order was processed and is ready for shipping.
I would like to suggest setting the default order status always to "Pending".
*(Unless they pay at once using BL, it is set to "Paid" automatically. I can't
set it to that status manually. This is confusing since there is a payment status
as well. So that's double info and I would remove that possible value for
the status.)
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| | | | | Author: | Teup | | Posted: | Dec 30, 2019 05:26 | | Subject: | Re: Don't set "Ready" as default order status. | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, Gaston.La.Brick writes:
| | After a user places an order, it gets the default status "Ready".*
This confuses buyers: they think the order was processed and is ready for shipping.
I would like to suggest setting the default order status always to "Pending".
*(Unless they pay at once using BL, it is set to "Paid" automatically. I can't
set it to that status manually. This is confusing since there is a payment status
as well. So that's double info and I would remove that possible value for
the status.)
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Agree, posted this before. It's also ambiguous for me as a seller, as I can't
distinguish new orders from the ones I have sorted and invoiced. Especially when
you work together with someone else it is messy and has already resulted in several
orders being picked twice.
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| | | | | Author: | calsbricks | | Posted: | Dec 30, 2019 06:05 | | Subject: | Re: Don't set "Ready" as default order status. | | Viewed: | 52 times | | Topic: | Suggestions | |
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| In Suggestions, Gaston.La.Brick writes:
| | After a user places an order, it gets the default status "Ready".*
This confuses buyers: they think the order was processed and is ready for shipping.
I would like to suggest setting the default order status always to "Pending".
*(Unless they pay at once using BL, it is set to "Paid" automatically. I can't
set it to that status manually. This is confusing since there is a payment status
as well. So that's double info and I would remove that possible value for
the status.)
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Hi there
Don't use IC so do not have this problem . but I think it is worth noting
that lots of sellers use the status indicator for different situations.
For example - in our store we see Pending as order placed. We change that status
to Processing when we pick the order up and send out our acknowledgement to the
buyer. When the order is picked and pre-packaged the status changes to ready,
and when it is invoiced it goes to packed. We don't change it to paid - we
ship within 24 hours of being paid and change it then to shipped. So paid is
not something we use and we change the status at various times throughout the
process to match our processes. That seems to work well for us but it probably
would not suit others. Just depends on whether you use IC or bother with the
status at all. I don't believe Bricklink should get involved with changing
the status automatically in most cases - that should be left to the stores and
when appropriate the buyers.
Bill @ Calsbricks
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| | | | | | | Author: | Teup | | Posted: | Dec 30, 2019 07:52 | | Subject: | Re: Don't set "Ready" as default order status. | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, calsbricks writes:
| | In Suggestions, Gaston.La.Brick writes:
| | After a user places an order, it gets the default status "Ready".*
This confuses buyers: they think the order was processed and is ready for shipping.
I would like to suggest setting the default order status always to "Pending".
*(Unless they pay at once using BL, it is set to "Paid" automatically. I can't
set it to that status manually. This is confusing since there is a payment status
as well. So that's double info and I would remove that possible value for
the status.)
|
Hi there
Don't use IC so do not have this problem . but I think it is worth noting
that lots of sellers use the status indicator for different situations.
For example - in our store we see Pending as order placed. We change that status
to Processing when we pick the order up and send out our acknowledgement to the
buyer. When the order is picked and pre-packaged the status changes to ready,
and when it is invoiced it goes to packed. We don't change it to paid - we
ship within 24 hours of being paid and change it then to shipped. So paid is
not something we use and we change the status at various times throughout the
process to match our processes. That seems to work well for us but it probably
would not suit others. Just depends on whether you use IC or bother with the
status at all. I don't believe Bricklink should get involved with changing
the status automatically in most cases - that should be left to the stores and
when appropriate the buyers.
Bill @ Calsbricks
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IC orders that come in not yet paid (or verified) come in as "ready", so in your
routine it's the same issue as that I have: Some of your "ready" orders would
be picked and pre-packed, while others would be completely newly received IC
orders. There are 2 possible solutions:
1. Invoice manual orders before picking them, so that all "ready" orders
mean "need to be picked" (disadvantage: if they're manual because of a shipping
cost question you may want to pick and test it first)
2. Change manual orders to "packed" once you picked them, so there's no risk
you pick them twice (disadvantage: you can't see when the buyer sent the
payment and buyers can't make additions anymore)
However, since 99% of my orders are IC, it's not difficult for me to deal
with this anymore as I can remember the status of such individual cases. So I'm
not complaining, but I agree the OP's suggestion would be an improvement.
However, I am not sure about the OP's reason for it - I haven't had any
buyers that were confused by it - just me 
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| | | | | | | | | Author: | Gaston.La.Brick | | Posted: | Dec 30, 2019 14:50 | | Subject: | Re: Don't set "Ready" as default order status. | | Viewed: | 26 times | | Topic: | Suggestions | |
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| My reason is two-fold:
1) to keep track of orders that need to be processed
2) I actually had the situation where the (recurring) buyer requested to pickup
and he was under the impression it was picked already. So when the buyer showed
up on a Sunday at 9 AM, it was clear (to me) the status "Ready" gave an incorrect
perception.
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| | | | | Author: | C0lsanders_ | | Posted: | Dec 30, 2019 08:45 | | Subject: | Re: Don't set "Ready" as default order status. | | Viewed: | 59 times | | Topic: | Suggestions | |
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| You can manually set it to paid. Bottom of the order page 'Edit page',
then 'Payment status'.
I have to manually set it as not paid sometimes, when an "idiot" buyer set it
as paid, without having actually paid. I may then message them, as they usually
think they have paid (but didn't).
Miles (C0lsanders_)
In Suggestions, Gaston.La.Brick writes:
| | After a user places an order, it gets the default status "Ready".*
This confuses buyers: they think the order was processed and is ready for shipping.
I would like to suggest setting the default order status always to "Pending".
*(Unless they pay at once using BL, it is set to "Paid" automatically. I can't
set it to that status manually. This is confusing since there is a payment status
as well. So that's double info and I would remove that possible value for
the status.)
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| | | | | | | Author: | Gaston.La.Brick | | Posted: | Dec 30, 2019 14:52 | | Subject: | Re: Don't set "Ready" as default order status. | | Viewed: | 56 times | | Topic: | Suggestions | |
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| In Suggestions, C0lsanders_ writes:
| | You can manually set it to paid. Bottom of the order page 'Edit page',
then 'Payment status'.
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I know: you are referring to "Payment status".
However, sometimes the order status is set to "Paid". And that is not logical,
if you know there is a separate status field for payment status.
| | I have to manually set it as not paid sometimes, when an "idiot" buyer set it
as paid, without having actually paid. I may then message them, as they usually
think they have paid (but didn't).
Miles (C0lsanders_)
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