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| | | Author: | mattkaupke  | | Posted: | Jan 24, 2019 07:41 | | Subject: | Feedback removal | | Viewed: | 182 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Maybe it’s just me but I’m not sure it’s fair to allow buyers who use the Instant
Checkout feature to leave poor feedback relating to shipping costs. I totally
understand being surprised by a high shipping cost when being invoiced but there
are no surprises with instant checkout. It’s totally in the buyers court to make
the purchase with the costs known up front. Also, if invoicing and the shipping
and handling charges are clear in the terms tab, it should also be removable.
I’d really like to see a change made to the feedback policy that allows for removal
of feedback when the purchase is made through the Instant Checkout function.
It’s not reasonable to allow a buyer to damage the reputation of a seller for
something the buyer agreed to.
I'm underwhelmed with the support from BrickLink as far as feedback is concerned.
If the buyer or seller can show that they are completely without fault BrickLink
should be able to remove feedback that is unwarranted.
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| | | | | Author: | yorbrick | | Posted: | Jan 24, 2019 07:46 | | Subject: | Re: Feedback removal | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, mattkaupke writes:
| | Maybe it’s just me but I’m not sure it’s fair to allow buyers who use the Instant
Checkout feature to leave poor feedback relating to shipping costs. I totally
understand being surprised by a high shipping cost when being invoiced but there
are no surprises with instant checkout. It’s totally in the buyers court to make
the purchase with the costs known up front. Also, if invoicing and the shipping
and handling charges are clear in the terms tab, it should also be removable.
I’d really like to see a change made to the feedback policy that allows for removal
of feedback when the purchase is made through the Instant Checkout function.
It’s not reasonable to allow a buyer to damage the reputation of a seller for
something the buyer agreed to.
I'm underwhelmed with the support from BrickLink as far as feedback is concerned.
If the buyer or seller can show that they are completely without fault BrickLink
should be able to remove feedback that is unwarranted.
|
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
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| | | | | | | Author: | Bricks_NW_UK | | Posted: | Jan 24, 2019 07:57 | | Subject: | Re: Feedback removal | | Viewed: | 45 times | | Topic: | Suggestions | |
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It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
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| | | | | | | | | Author: | yorbrick | | Posted: | Jan 24, 2019 08:03 | | Subject: | Re: Feedback removal | | Viewed: | 40 times | | Topic: | Suggestions | |
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| In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Of course the customer accepted that would be the cost for postage, but then
later found out it was not true and that the seller is overcharging for postage
via IC. Should other buyers be warned about that? In my view, yes.
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| | | | | | | | | | | Author: | mattkaupke | | Posted: | Jan 24, 2019 08:18 | | Subject: | Re: Feedback removal | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Of course the customer accepted that would be the cost for postage, but then
later found out it was not true and that the seller is overcharging for postage
via IC. Should other buyers be warned about that? In my view, yes.
|
No warning is necessary through feedback as that information is available at
checkout. We’re all adults here and should be capable of making sound decisions
on our own. Additionally, I’d say the “actual” cost is rarely the actual cost.
The label may have cost $2, the baseline price is closer to $3.50 for USPS first
class,but there are certainly many more considerations when calculating shipping
(cost of materials, labels, tape, box or envelope, fuel and time to drop it off
(if I live 30mins from a post office my real costs may be higher than yours if
you’re close to a drop off)). Yes, $10 for shipping on a $2 label would probably
be excessive but we’re not talking about excessive here, nor should it matter
since it was what was agreed on with the buyer. Any poor feedback left is just
unreasonable.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jan 24, 2019 08:40 | | Subject: | Re: Feedback removal | | Viewed: | 29 times | | Topic: | Suggestions | |
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| In Suggestions, mattkaupke writes:
| | In Suggestions, yorbrick writes:
| | In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Of course the customer accepted that would be the cost for postage, but then
later found out it was not true and that the seller is overcharging for postage
via IC. Should other buyers be warned about that? In my view, yes.
|
No warning is necessary through feedback as that information is available at
checkout. We’re all adults here and should be capable of making sound decisions
on our own. Additionally, I’d say the “actual” cost is rarely the actual cost.
The label may have cost $2, the baseline price is closer to $3.50 for USPS first
class,but there are certainly many more considerations when calculating shipping
(cost of materials, labels, tape, box or envelope, fuel and time to drop it off
(if I live 30mins from a post office my real costs may be higher than yours if
you’re close to a drop off)). Yes, $10 for shipping on a $2 label would probably
be excessive but we’re not talking about excessive here, nor should it matter
since it was what was agreed on with the buyer. Any poor feedback left is just
unreasonable.
|
Just because you are told something up front doesn't mean you shouldn't
comment on it.
For example, sellers often say something along the lines of "New doesn't
mean mint, new parts may have scratches" in their terms. If a seller sends out
heavily scratched new parts, should the buyer be allowed to comment via feedback?
After all, they agreed that parts may be scratched when they placed the order.
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| | | | | | | | | | | | | | | Author: | mattkaupke | | Posted: | Jan 24, 2019 09:15 | | Subject: | Re: Feedback removal | | Viewed: | 23 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, mattkaupke writes:
| | In Suggestions, yorbrick writes:
| | In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Of course the customer accepted that would be the cost for postage, but then
later found out it was not true and that the seller is overcharging for postage
via IC. Should other buyers be warned about that? In my view, yes.
|
No warning is necessary through feedback as that information is available at
checkout. We’re all adults here and should be capable of making sound decisions
on our own. Additionally, I’d say the “actual” cost is rarely the actual cost.
The label may have cost $2, the baseline price is closer to $3.50 for USPS first
class,but there are certainly many more considerations when calculating shipping
(cost of materials, labels, tape, box or envelope, fuel and time to drop it off
(if I live 30mins from a post office my real costs may be higher than yours if
you’re close to a drop off)). Yes, $10 for shipping on a $2 label would probably
be excessive but we’re not talking about excessive here, nor should it matter
since it was what was agreed on with the buyer. Any poor feedback left is just
unreasonable.
|
Just because you are told something up front doesn't mean you shouldn't
comment on it.
For example, sellers often say something along the lines of "New doesn't
mean mint, new parts may have scratches" in their terms. If a seller sends out
heavily scratched new parts, should the buyer be allowed to comment via feedback?
After all, they agreed that parts may be scratched when they placed the order.
|
We’re not talking about a difference of opinion with regards to something that
is subjective. Though I think poor feedback should only be given in that situation
if the customer doesn’t receive good customer service to resolve the discrepancy.
But rather a customer making the determination after the fact that the charges
weren’t reasonable. Knowing full well what they were going to be going in. It
would be more akin to buying used parts and complaining they weren’t new, than
having a difference of opinion on their condition.
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| | | | | | | | | | | | | | | Author: | Teup | | Posted: | Jan 24, 2019 09:38 | | Subject: | Re: Feedback removal | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, mattkaupke writes:
| | In Suggestions, yorbrick writes:
| | In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Of course the customer accepted that would be the cost for postage, but then
later found out it was not true and that the seller is overcharging for postage
via IC. Should other buyers be warned about that? In my view, yes.
|
No warning is necessary through feedback as that information is available at
checkout. We’re all adults here and should be capable of making sound decisions
on our own. Additionally, I’d say the “actual” cost is rarely the actual cost.
The label may have cost $2, the baseline price is closer to $3.50 for USPS first
class,but there are certainly many more considerations when calculating shipping
(cost of materials, labels, tape, box or envelope, fuel and time to drop it off
(if I live 30mins from a post office my real costs may be higher than yours if
you’re close to a drop off)). Yes, $10 for shipping on a $2 label would probably
be excessive but we’re not talking about excessive here, nor should it matter
since it was what was agreed on with the buyer. Any poor feedback left is just
unreasonable.
|
Just because you are told something up front doesn't mean you shouldn't
comment on it.
For example, sellers often say something along the lines of "New doesn't
mean mint, new parts may have scratches" in their terms. If a seller sends out
heavily scratched new parts, should the buyer be allowed to comment via feedback?
After all, they agreed that parts may be scratched when they placed the order.
|
I must agree with what the others have said... you see what you pay, you can
agree or disagree. I don't see why your stance would shift from agree to
disagree if you found out that what you paid was spent relatively less on postage
and more handling than you had imagined.
If everything should be priced according to what it reasonably costs, you should
also argue that a Star Wars minifig priced €20 should be a reason for negative
feedback as it only costed the seller €1. I'm really not big on capitalism
at all, but in this case I really must say the added value is a product of the
market mechanism and as long as people are willing to pay it, that by definition
makes it a fair price for it.
A seller could make some contract with a company to somehow get totally free
postage, and that would leave him with no direct obligation to charge less or
nothing for shipping to the buyers. They could charge €5, just as a handling
fee, if they wanted.
I do see though how extremely high fees - while legitimate - frustrate the buying
process. Ideally, the search results would display the price of the part and
then directly underneath "have this part at home for ..."
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jan 24, 2019 10:25 | | Subject: | Re: Feedback removal | | Viewed: | 31 times | | Topic: | Suggestions | |
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| | | I must agree with what the others have said... you see what you pay, you can
agree or disagree. I don't see why your stance would shift from agree to
disagree if you found out that what you paid was spent relatively less on postage
and more handling than you had imagined.
|
Out of interest, would you buy from them again knowing they overcharge for postage?
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| | | | | | | | | | | | | | | | | | | Author: | mattkaupke | | Posted: | Jan 24, 2019 10:28 | | Subject: | Re: Feedback removal | | Viewed: | 29 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | | I must agree with what the others have said... you see what you pay, you can
agree or disagree. I don't see why your stance would shift from agree to
disagree if you found out that what you paid was spent relatively less on postage
and more handling than you had imagined.
|
Out of interest, would you buy from them again knowing they overcharge for postage?
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If they had what I was looking for at the best price/best service? Absolutely.
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| | | | | | | | | | | Author: | mattkaupke | | Posted: | Jan 24, 2019 08:39 | | Subject: | Re: Feedback removal | | Viewed: | 20 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Of course the customer accepted that would be the cost for postage, but then
later found out it was not true and that the seller is overcharging for postage
via IC. Should other buyers be warned about that? In my view, yes.
|
Please don’t take this as condescending in any way. I really do want to better
understand the community.
I’d really like to know if this mindset applies to other places too. I’ve honestly
never had anyone complain about shipping in any other place I’ve sold items online
other than here on bricklink. It seems to me to be a unique perspective that
is limited to BrickLink and nowhere else. That the cost of the label and not
a penny more is all that is reasonable to be charged for an item. There are so
many costs associated with a purchase that it doesn’t make sense to me to individually
itemize everything on a per transaction basis and rather just roll it all into
a single s/h charge. Honestly, when I first started using BrickLink it was entirely
too complicated to figure out what the costs were going to be before making a
purchase I avoided it for buying more often than not. So, as a seller now, I
try to make it as simple as possible for any perspective buyers by having a single
charge upfront and available for them to see and know before buying. Rather than
having complex tables and numerous fees to try and add up before committing to
the purchase.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jan 24, 2019 08:51 | | Subject: | Re: Feedback removal | | Viewed: | 26 times | | Topic: | Suggestions | |
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| That the cost of the label and not
| | a penny more is all that is reasonable to be charged for an item. There are so
many costs associated with a purchase that it doesn’t make sense to me to individually
itemize everything on a per transaction basis and rather just roll it all into
a single s/h charge.
|
I don't think that is the case. Reasonable expenses are fine.
I prefer to see a single S+H charge but it should be related to what it costs
to post.
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| | | | | | | | | | | | | | | Author: | mattkaupke | | Posted: | Jan 24, 2019 09:20 | | Subject: | Re: Feedback removal | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | That the cost of the label and not
| | a penny more is all that is reasonable to be charged for an item. There are so
many costs associated with a purchase that it doesn’t make sense to me to individually
itemize everything on a per transaction basis and rather just roll it all into
a single s/h charge.
|
I don't think that is the case. Reasonable expenses are fine.
I prefer to see a single S+H charge but it should be related to what it costs
to post.
|
I do have a single s/h charge. It’s $4.99 for standard mail for any order size
which is closely related to actual cost on average. Minimum postage is $3.66
plus all associated fees/materials/etc.
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| | | | | | | | | Author: | mattkaupke | | Posted: | Jan 24, 2019 08:42 | | Subject: | Re: Feedback removal | | Viewed: | 23 times | | Topic: | Suggestions | |
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| In Suggestions, Bricks_NW_UK writes:
| | | |
It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?
|
Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.
(By the way, we are totally against instant check out!)
|
Can I ask why you’re against instant checkout?
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| | | | | Author: | Rob_and_Shelagh | | Posted: | Jan 24, 2019 08:10 | | Subject: | Re: Feedback removal | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, mattkaupke writes:
| | Maybe it’s just me but I’m not sure it’s fair to allow buyers who use the Instant
Checkout feature to leave poor feedback relating to shipping costs. I totally
understand being surprised by a high shipping cost when being invoiced but there
are no surprises with instant checkout. It’s totally in the buyers court to make
the purchase with the costs known up front. Also, if invoicing and the shipping
and handling charges are clear in the terms tab, it should also be removable.
I’d really like to see a change made to the feedback policy that allows for removal
of feedback when the purchase is made through the Instant Checkout function.
It’s not reasonable to allow a buyer to damage the reputation of a seller for
something the buyer agreed to.
I'm underwhelmed with the support from BrickLink as far as feedback is concerned.
If the buyer or seller can show that they are completely without fault BrickLink
should be able to remove feedback that is unwarranted.
|
Just because a buyer agrees to something, it does not neccessarily mean he/she
loves it.
Just because buyer or seller is not at fault it does not mean a transaction is
neccessarily positive.
Robert
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| | | | | | | Author: | mattkaupke | | Posted: | Jan 24, 2019 08:24 | | Subject: | Re: Feedback removal | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, mattkaupke writes:
| | Maybe it’s just me but I’m not sure it’s fair to allow buyers who use the Instant
Checkout feature to leave poor feedback relating to shipping costs. I totally
understand being surprised by a high shipping cost when being invoiced but there
are no surprises with instant checkout. It’s totally in the buyers court to make
the purchase with the costs known up front. Also, if invoicing and the shipping
and handling charges are clear in the terms tab, it should also be removable.
I’d really like to see a change made to the feedback policy that allows for removal
of feedback when the purchase is made through the Instant Checkout function.
It’s not reasonable to allow a buyer to damage the reputation of a seller for
something the buyer agreed to.
I'm underwhelmed with the support from BrickLink as far as feedback is concerned.
If the buyer or seller can show that they are completely without fault BrickLink
should be able to remove feedback that is unwarranted.
|
Just because a buyer agrees to something, it does not neccessarily mean he/she
loves it.
Just because buyer or seller is not at fault it does not mean a transaction is
neccessarily positive.
Robert
|
It still doesn’t warrant damaging the reputation of the seller. The buyer didn’t
“not love it” enough to go to another seller or not make the purchase. It’s an
agreed upon thing. It wasn’t a lack of service or any justifiable reason.
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| | | | | | | | | Author: | yorbrick | | Posted: | Jan 24, 2019 08:48 | | Subject: | Re: Feedback removal | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, mattkaupke writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, mattkaupke writes:
| | Maybe it’s just me but I’m not sure it’s fair to allow buyers who use the Instant
Checkout feature to leave poor feedback relating to shipping costs. I totally
understand being surprised by a high shipping cost when being invoiced but there
are no surprises with instant checkout. It’s totally in the buyers court to make
the purchase with the costs known up front. Also, if invoicing and the shipping
and handling charges are clear in the terms tab, it should also be removable.
I’d really like to see a change made to the feedback policy that allows for removal
of feedback when the purchase is made through the Instant Checkout function.
It’s not reasonable to allow a buyer to damage the reputation of a seller for
something the buyer agreed to.
I'm underwhelmed with the support from BrickLink as far as feedback is concerned.
If the buyer or seller can show that they are completely without fault BrickLink
should be able to remove feedback that is unwarranted.
|
Just because a buyer agrees to something, it does not neccessarily mean he/she
loves it.
Just because buyer or seller is not at fault it does not mean a transaction is
neccessarily positive.
Robert
|
It still doesn’t warrant damaging the reputation of the seller. The buyer didn’t
“not love it” enough to go to another seller or not make the purchase. It’s an
agreed upon thing. It wasn’t a lack of service or any justifiable reason.
|
So would you tell the buyer upfront that the "postage" charge is broken down
into $1 for this, $1 for that, and another $2 for this, and so on? So that they
know you are adding lots of other charges into it.
Sometimes I don't know what something will cost to post, as I don't have
it in hand. If a seller tells me it is going to cost what a large parcel costs
to post, I assume it is a large parcel and agree to it. If it later turns out
it wasn't a large parcel and was posted for a much lower price then I feel
conned that I was overcharged for postage, even though I agreed to it. Leaving
feedback saying this in that case is justifiable.
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| | | | | | | | | | | Author: | mattkaupke | | Posted: | Jan 24, 2019 09:09 | | Subject: | Re: Feedback removal | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | In Suggestions, mattkaupke writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, mattkaupke writes:
| | Maybe it’s just me but I’m not sure it’s fair to allow buyers who use the Instant
Checkout feature to leave poor feedback relating to shipping costs. I totally
understand being surprised by a high shipping cost when being invoiced but there
are no surprises with instant checkout. It’s totally in the buyers court to make
the purchase with the costs known up front. Also, if invoicing and the shipping
and handling charges are clear in the terms tab, it should also be removable.
I’d really like to see a change made to the feedback policy that allows for removal
of feedback when the purchase is made through the Instant Checkout function.
It’s not reasonable to allow a buyer to damage the reputation of a seller for
something the buyer agreed to.
I'm underwhelmed with the support from BrickLink as far as feedback is concerned.
If the buyer or seller can show that they are completely without fault BrickLink
should be able to remove feedback that is unwarranted.
|
Just because a buyer agrees to something, it does not neccessarily mean he/she
loves it.
Just because buyer or seller is not at fault it does not mean a transaction is
neccessarily positive.
Robert
|
It still doesn’t warrant damaging the reputation of the seller. The buyer didn’t
“not love it” enough to go to another seller or not make the purchase. It’s an
agreed upon thing. It wasn’t a lack of service or any justifiable reason.
|
So would you tell the buyer upfront that the "postage" charge is broken down
into $1 for this, $1 for that, and another $2 for this, and so on? So that they
know you are adding lots of other charges into it.
Sometimes I don't know what something will cost to post, as I don't have
it in hand. If a seller tells me it is going to cost what a large parcel costs
to post, I assume it is a large parcel and agree to it. If it later turns out
it wasn't a large parcel and was posted for a much lower price then I feel
conned that I was overcharged for postage, even though I agreed to it. Leaving
feedback saying this in that case is justifiable.
|
Why would it be necessary to explain to the customer my individual expenditures?
For example, does amazon need to justify what they charge for shipping?
You do know what it will cost to post, it’s the number in the shipping cost box
at checkout. The buyer doesn’t determine what is or isn’t the cost associated
with a purchase, they simply agree or not. It’s not the customers right to decide
what my real costs are as a seller as they don’t pay my bills (literally not
indirectly). Not knowing the real costs of the seller is not the same as being
conned.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jan 24, 2019 10:23 | | Subject: | Re: Feedback removal | | Viewed: | 33 times | | Topic: | Suggestions | |
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| | | Why would it be necessary to explain to the customer my individual expenditures?
For example, does amazon need to justify what they charge for shipping?
You do know what it will cost to post, it’s the number in the shipping cost box
at checkout. The buyer doesn’t determine what is or isn’t the cost associated
with a purchase, they simply agree or not. It’s not the customers right to decide
what my real costs are as a seller as they don’t pay my bills (literally not
indirectly). Not knowing the real costs of the seller is not the same as being
conned.
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You are not amazon though. Most sellers here charge reasonable postage charges
and most buyers can accept that if a seller says it is going to cost $X to post
it will cost that. Some charge exact shipping, some charge a little more. I don't
think anyone really cares about the small incidental expenses.
Imagine there are three postage bands for the weight of the item you have purchased,
one costing £2.95, one £5.05 and the last one £12.12, and the cost depends on
the size of the item. I use these as they are real examples here, but of course
it is complicated in that other options are available. But you don't know
the size of the item. Now if the seller tells you it will cost £14 to post, it
seems to the buyer that this is going to have to go as a large parcel, with a
little extra to cover incidental costs. So they argree and pay. Then when it
arrives, the buyer can see that the seller was able to use the £2.95 band, the
extra was there as profit for the seller. You agreed to the postage costs upfront,
so you cannot complain that the seller overcharges for postage. How do you feel
when you realise the seller quotes based on something that looks like the top
band for large parcels, then uses a lower one for smaller parcels?
Would you prefer for buyers to contact you before ordering and ask why the postage
is so high, for what the buyer thinks should be a small parcel, but you are being
charged a large parcel?
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| | | | | | | | | | | | | | | Author: | mattkaupke | | Posted: | Jan 24, 2019 10:29 | | Subject: | Re: Feedback removal | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | | Why would it be necessary to explain to the customer my individual expenditures?
For example, does amazon need to justify what they charge for shipping?
You do know what it will cost to post, it’s the number in the shipping cost box
at checkout. The buyer doesn’t determine what is or isn’t the cost associated
with a purchase, they simply agree or not. It’s not the customers right to decide
what my real costs are as a seller as they don’t pay my bills (literally not
indirectly). Not knowing the real costs of the seller is not the same as being
conned.
|
You are not amazon though. Most sellers here charge reasonable postage charges
and most buyers can accept that if a seller says it is going to cost $X to post
it will cost that. Some charge exact shipping, some charge a little more. I don't
think anyone really cares about the small incidental expenses.
Imagine there are three postage bands for the weight of the item you have purchased,
one costing £2.95, one £5.05 and the last one £12.12, and the cost depends on
the size of the item. I use these as they are real examples here, but of course
it is complicated in that other options are available. But you don't know
the size of the item. Now if the seller tells you it will cost £14 to post, it
seems to the buyer that this is going to have to go as a large parcel, with a
little extra to cover incidental costs. So they argree and pay. Then when it
arrives, the buyer can see that the seller was able to use the £2.95 band, the
extra was there as profit for the seller. You agreed to the postage costs upfront,
so you cannot complain that the seller overcharges for postage. How do you feel
when you realise the seller quotes based on something that looks like the top
band for large parcels, then uses a lower one for smaller parcels?
Would you prefer for buyers to contact you before ordering and ask why the postage
is so high, for what the buyer thinks should be a small parcel, but you are being
charged a large parcel?
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As I’ve said, we’re not talking about a large discrepancy. I do have a single
s/h charge. It’s $4.99 for standard mail for any order size
which is closely related to actual cost on average. Minimum postage is $3.66
plus all associated fees/materials/etc.
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jan 24, 2019 10:45 | | Subject: | Re: Feedback removal | | Viewed: | 25 times | | Topic: | Suggestions | |
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| | | As I’ve said, we’re not talking about a large discrepancy. I do have a single
s/h charge. It’s $4.99 for standard mail for any order size
which is closely related to actual cost on average. Minimum postage is $3.66
plus all associated fees/materials/etc.
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And I would say that is fine, adding on a dollar or so for additional costs is
reasonable. And I imagine most buyers here would agree with that. I can see that
is the case, as a huge majority of your customers don't mention it, but one
has.
What you are proposing would ban that user from leaving poor feedback about shipping
costs. However, it wouldn't just ban users where the additional costs are
not too severe, but it would also ban users from leaving poor feedback where
the shipping costs have been massively inflated at the checkout for profit rather
than be based on realistic costs.
Remember not everyone knows the sizes of parcels, the cost structures of international
postal companies based on weight and size, the weight of the packaging a seller
is using, and so on. Sellers need to be believed that they are selecting the
right postal service for a package and are charging honestly for it. If buyers
cannot leave feedback about postage costs just because they already agreed to
them up front, then I imagine it would be abused. Sellers could make out a parcel
is large, charge for a high shipping band, then send it via a cheaper one and
tell the buyer they agreed to it so they cannot complain.
I prefer a feedback structure where sellers can be outed if they do wrong, even
if it means one person every so often complains about something when they probably
shouldn't have.
Does one neutral feedback in a few hundred damage a seller? No.
Does stopping buyers from commenting on whether they think someone is a fair
seller damage the marketplace? Yes.
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| | | | | | | | | | | | | | | | | | | Author: | manganschlamm | | Posted: | Jan 24, 2019 11:44 | | Subject: | Re: Feedback removal | | Viewed: | 60 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | | As I’ve said, we’re not talking about a large discrepancy. I do have a single
s/h charge. It’s $4.99 for standard mail for any order size
which is closely related to actual cost on average. Minimum postage is $3.66
plus all associated fees/materials/etc.
|
And I would say that is fine, adding on a dollar or so for additional costs is
reasonable. And I imagine most buyers here would agree with that. I can see that
is the case, as a huge majority of your customers don't mention it, but one
has.
What you are proposing would ban that user from leaving poor feedback about shipping
costs. However, it wouldn't just ban users where the additional costs are
not too severe, but it would also ban users from leaving poor feedback where
the shipping costs have been massively inflated at the checkout for profit rather
than be based on realistic costs.
Remember not everyone knows the sizes of parcels, the cost structures of international
postal companies based on weight and size, the weight of the packaging a seller
is using, and so on. Sellers need to be believed that they are selecting the
right postal service for a package and are charging honestly for it. If buyers
cannot leave feedback about postage costs just because they already agreed to
them up front, then I imagine it would be abused. Sellers could make out a parcel
is large, charge for a high shipping band, then send it via a cheaper one and
tell the buyer they agreed to it so they cannot complain.
I prefer a feedback structure where sellers can be outed if they do wrong, even
if it means one person every so often complains about something when they probably
shouldn't have.
Does one neutral feedback in a few hundred damage a seller? No.
Does stopping buyers from commenting on whether they think someone is a fair
seller damage the marketplace? Yes.
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Fully agree on this one. We must use common sense and reason. Reasonable buyers
will not complain about small things, like the little bit more expensive shipping,
the small extra handling fee, the little fee for packaging material and the like.
This will also extend to the conditions of parts and the quality of packing.
Of course there are the complainers which will always find something to complain
about. But I think they are a minority here on BL and it would be unreasonable
and actually way over the top if the feedback system would be changed just to
stop these few from posting unfair feedback. The feedback system must however
still leave a possibility to post a warning in case of the stores that really
make purposedly profit on fees rather than on Lego. This is a Lego marketplace
and not a fees markedplace.
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| | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Jan 24, 2019 10:47 | | Subject: | Re: Feedback removal | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, mattkaupke writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, mattkaupke writes:
| | Maybe it’s just me but I’m not sure it’s fair to allow buyers who use the Instant
Checkout feature to leave poor feedback relating to shipping costs. I totally
understand being surprised by a high shipping cost when being invoiced but there
are no surprises with instant checkout. It’s totally in the buyers court to make
the purchase with the costs known up front. Also, if invoicing and the shipping
and handling charges are clear in the terms tab, it should also be removable.
I’d really like to see a change made to the feedback policy that allows for removal
of feedback when the purchase is made through the Instant Checkout function.
It’s not reasonable to allow a buyer to damage the reputation of a seller for
something the buyer agreed to.
I'm underwhelmed with the support from BrickLink as far as feedback is concerned.
If the buyer or seller can show that they are completely without fault BrickLink
should be able to remove feedback that is unwarranted.
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Just because a buyer agrees to something, it does not neccessarily mean he/she
loves it.
Just because buyer or seller is not at fault it does not mean a transaction is
neccessarily positive.
Robert
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It still doesn’t warrant damaging the reputation of the seller. The buyer didn’t
“not love it” enough to go to another seller or not make the purchase. It’s an
agreed upon thing. It wasn’t a lack of service or any justifiable reason.
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Feedback reflects the feelings of the person who left it. It only damages the
reputation of the seller if you think many others (buyers) will see it in the
same way as that particular buyer in which case it is valuable feedback..
Robert
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USA, Arizona
United Kingdom, England
Netherlands, Utrecht
Germany, Nordrhein-Westfalen