| Discussion Forum: Thread 247140 |
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| | | Author: | tpr  | | Posted: | Jan 13, 2019 04:02 | | Subject: | Automated Feedback. | | Viewed: | 159 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hi all.
Suggestion ….
Feedback is not always left by the customer. Positive is left most times, and
a customer will always leave negative or neutral if there is something wrong.
One assumes that if nothing is heard from the customer, it must have been delivered
and was ok. Therefore - Can we have an automated positive feedback say after
2 months(or whatever length of time is felt suitable) of order being delivered
for all orders still showing as shipped. It could also be implemented if the
seller has not given feedback.
Thanks
Tracy
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| | | | | Author: | manganschlamm | | Posted: | Jan 13, 2019 04:46 | | Subject: | Re: Automated Feedback. | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, tpr writes:
| | Hi all.
Suggestion ….
Feedback is not always left by the customer. Positive is left most times, and
a customer will always leave negative or neutral if there is something wrong.
One assumes that if nothing is heard from the customer, it must have been delivered
and was ok. Therefore - Can we have an automated positive feedback say after
2 months(or whatever length of time is felt suitable) of order being delivered
for all orders still showing as shipped. It could also be implemented if the
seller has not given feedback.
Thanks
Tracy
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If feedback would be posted automatically, then we can abandon the feedback system
right away because it makes no sense at all. How can the system decide / judge
automatically if the customer was satisfied? For example, I am very reluctant
as a buyer to post negative or neutral feedback even when I am not too happy
with an order. In such cases I simply do not leave any feedback.
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| | | | | Author: | Rob_and_Shelagh | | Posted: | Jan 13, 2019 05:45 | | Subject: | Re: Automated Feedback. | | Viewed: | 62 times | | Topic: | Suggestions | |
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| In Suggestions, tpr writes:
| | Hi all.
Suggestion ….
Feedback is not always left by the customer. Positive is left most times, and
a customer will always leave negative or neutral if there is something wrong.
One assumes that if nothing is heard from the customer, it must have been delivered
and was ok. Therefore - Can we have an automated positive feedback say after
2 months(or whatever length of time is felt suitable) of order being delivered
for all orders still showing as shipped. It could also be implemented if the
seller has not given feedback.
Thanks
Tracy
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No thanks for this one, sorry but if a buyer (or seller) does not leave FB it
does not mean the transaction was positive. Many choose not to leave FB if they
were not completely satisfied as they are worried about retaliation FB if they
leave non positive.
Overall FB is optional, it is not a requirement that FB is left for every order.
Elsewhere (other shopping sites eg Amazon) I rarely leave FB for purchases unless
the experience was particularly good or bad. On here I only want to receive positive
FB if the buyer chose to leave it otherwise it would mean nothing to me and I'd
have no idea what my customers think of my service.
Robert
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| | | | | Author: | peterab | | Posted: | Jan 13, 2019 05:46 | | Subject: | Re: Automated Feedback. | | Viewed: | 44 times | | Topic: | Suggestions | |
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| In Suggestions, tpr writes:
| | Hi all.
Suggestion ….
Feedback is not always left by the customer. Positive is left most times, and
a customer will always leave negative or neutral if there is something wrong.
One assumes that if nothing is heard from the customer, it must have been delivered
and was ok. Therefore - Can we have an automated positive feedback say after
2 months(or whatever length of time is felt suitable) of order being delivered
for all orders still showing as shipped. It could also be implemented if the
seller has not given feedback.
Thanks
Tracy
|
This suggestion would remove the option to not leave feedback which is a middle
ground between leaving positive feedback for a good experience and leaving either
neutral or negative feedback knowing it will penalise a seller. I can't see
any point to this except to pacify those who worry that others don't leave
them feedback. Perhaps those people would be better off not worrying so much
about it or being a bit more introspective.
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| | | | | Author: | axaday | | Posted: | Jan 13, 2019 08:17 | | Subject: | Re: Automated Feedback. | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, tpr writes:
| | Hi all.
Suggestion ….
Feedback is not always left by the customer. Positive is left most times, and
a customer will always leave negative or neutral if there is something wrong.
One assumes that if nothing is heard from the customer, it must have been delivered
and was ok. Therefore - Can we have an automated positive feedback say after
2 months(or whatever length of time is felt suitable) of order being delivered
for all orders still showing as shipped. It could also be implemented if the
seller has not given feedback.
Thanks
Tracy
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I can see how many orders your store has filled if I need to see it.
I wish we had an automated tool to stop people from obsessing about their feedback
score and customers not leaving feedback. If you are trying to figure out how
to catch up to the 5 digit people, don't forget that they also have customers
not leaving them feedback.
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| | | | | Author: | Biodreamer | | Posted: | Jan 13, 2019 14:38 | | Subject: | Re: Automated Feedback. | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, tpr writes:
| | Hi all.
Suggestion ….
Feedback is not always left by the customer. Positive is left most times, and
a customer will always leave negative or neutral if there is something wrong.
One assumes that if nothing is heard from the customer, it must have been delivered
and was ok. Therefore - Can we have an automated positive feedback say after
2 months(or whatever length of time is felt suitable) of order being delivered
for all orders still showing as shipped. It could also be implemented if the
seller has not given feedback.
Thanks
Tracy
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No, I usually give feedback but people are a bit harsh when it comes to getting
a neutral so in the cases where I think positive is to good and neutral is a
bit harsh, I usually don't leave any and just archive the order.
Any automatic system would be required to give out neutral votes. and few sellers
would want that on their store feedback %.
The only thing the feedback system need is longer feedback notes. 80 characters
is not enough to give a small review of the order and tell what was good/bad
with it. it's just enough for a positive only review.
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