| Discussion Forum: Thread 228233 |
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| | | Author: | createat8  | | Posted: | Nov 19, 2017 04:42 | | Subject: | Mass Feedback Post - UX improvement | | Viewed: | 57 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Dear team,
I would like to propose a small change to the "Mass Feedback Post" functionality.
Situation:
I use the "Mass Feedback Post" function a lot, giving feedback to all customers
once an order is shipped. I use the link on the "orders" page of my store.
Problem:
The "Mass feedback" page lists both orders that were made in my store, as well
as orders made by me in other people's stores. This regularly causes me to
praise stores I bought lego at to be "great buyers"  Since it's not possible
to change feedback once posted, I can't give them the feedback I want.
Analysis:
As a User Experience Analist, I often tackle these kind of UX problems. In this
case what a user expects from a funtion (giving feedback to customers) differs
from the actual functionality (giving feedback to all orders that qualify). As
the user is in a customer context, it's strange that the "buying context"
is mixed.
Proposed solution:
There are multiple ways of solving this of course, one of these two should work
best I think:
1. Split the functionality. From the my store orders page, clicking the "mass
feedback" link should list only orders from buyers in your store, not the orders
you placed. From the "my orders" page it should work the other way around fo
course.
2. Divide the screen in two: List all orders in your store first, list orders
you placed below them clearly indicated as a seperate list.
I hope someone recognizes this as a problem as well, and I hope you find this
a valuable suggestion!
Kind regards,
Wouter Slager
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| | | | | Author: | Brickwilbo | | Posted: | Nov 19, 2017 04:58 | | Subject: | Re: Mass Feedback Post - UX improvement | | Viewed: | 29 times | | Topic: | Suggestions | |
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| Before the website overhaul at Mass feedback it was possible to select Seller
or Buyer orders.
There were more Seller/Buyer order functions split in a weird way after My BL
was separated in Seller and Buyer, like Order and My Messages.
In Suggestions, wozke writes:
| | Dear team,
I would like to propose a small change to the "Mass Feedback Post" functionality.
Situation:
I use the "Mass Feedback Post" function a lot, giving feedback to all customers
once an order is shipped. I use the link on the "orders" page of my store.
Problem:
The "Mass feedback" page lists both orders that were made in my store, as well
as orders made by me in other people's stores. This regularly causes me to
praise stores I bought lego at to be "great buyers" Since it's not possible
to change feedback once posted, I can't give them the feedback I want.
Analysis:
As a User Experience Analist, I often tackle these kind of UX problems. In this
case what a user expects from a funtion (giving feedback to customers) differs
from the actual functionality (giving feedback to all orders that qualify). As
the user is in a customer context, it's strange that the "buying context"
is mixed.
Proposed solution:
There are multiple ways of solving this of course, one of these two should work
best I think:
1. Split the functionality. From the my store orders page, clicking the "mass
feedback" link should list only orders from buyers in your store, not the orders
you placed. From the "my orders" page it should work the other way around fo
course.
2. Divide the screen in two: List all orders in your store first, list orders
you placed below them clearly indicated as a seperate list.
I hope someone recognizes this as a problem as well, and I hope you find this
a valuable suggestion!
Kind regards,
Wouter Slager
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| | | | | Author: | Brick.Door | | Posted: | Nov 19, 2017 09:43 | | Subject: | Re: Mass Feedback Post - UX improvement | | Viewed: | 31 times | | Topic: | Suggestions | |
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| I would say you have over-analyzed this. It doesn't feel like the BL team
really understands how this website works, or even how it is used. After I
leave feedback as a seller and click "return", I am always returned to the buyer
feedback page. There are so many bugs like this, I wouldn't trust or use
any bulk processing features.
Really the feedback system should just automatically count the number of transactions
for each user. It's really not useful leaving a comment on a positive transaction.
What else is there to say? "Everything is awesome"
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Netherlands, Overijssel
USA, New York