| Discussion Forum: Thread 226626 |
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| | | Author: | alahaka  | | Posted: | Oct 9, 2017 02:13 | | Subject: | 29-min closure may lead to sell-price error | | Viewed: | 155 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hi,
I recently commented that the apparent BrickLink-imposed delay of 29 (or 30)
minutes may wrongly give customers the impression they must complete their order
within this time frame, as opposed to my and others' store closed messages
which often state to simply contact the seller for a bypass password, allowing
for however much time, often days, a seller can provide a particular customer
to finish their shopping cart. In short, I think the store closure message is
more polite than the 29-minute countdown.
Another consideration is that the 29-minute delay means the store is simply not
closed when a store owner wants it to be.
For example, I recently made a large discount error across many more lots and
item types than intended. I didn't know how to quickly undo the change without
messing up other pricing considerations, so I "closed" my store to ensure no
orders were placed with erroneous pricing.
However my store was not actually closed, based on BrickLink's imposed delay.
And during the five to ten minutes needed to set things straight, an order could
have been placed based on unintended pricing.
I recommend that stores close at the moment when store owners want them closed.
Sincerely, Matthew
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| | | | | Author: | axaday | | Posted: | Oct 9, 2017 05:53 | | Subject: | Re: 29-min closure may lead to sell-price error | | Viewed: | 49 times | | Topic: | Suggestions | |
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| Wow, I didn't know they didn't.
In Suggestions, matejo writes:
| | Hi,
I recently commented that the apparent BrickLink-imposed delay of 29 (or 30)
minutes may wrongly give customers the impression they must complete their order
within this time frame, as opposed to my and others' store closed messages
which often state to simply contact the seller for a bypass password, allowing
for however much time, often days, a seller can provide a particular customer
to finish their shopping cart. In short, I think the store closure message is
more polite than the 29-minute countdown.
Another consideration is that the 29-minute delay means the store is simply not
closed when a store owner wants it to be.
For example, I recently made a large discount error across many more lots and
item types than intended. I didn't know how to quickly undo the change without
messing up other pricing considerations, so I "closed" my store to ensure no
orders were placed with erroneous pricing.
However my store was not actually closed, based on BrickLink's imposed delay.
And during the five to ten minutes needed to set things straight, an order could
have been placed based on unintended pricing.
I recommend that stores close at the moment when store owners want them closed.
Sincerely, Matthew
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| | | | | | | Author: | alahaka | | Posted: | Oct 9, 2017 11:09 | | Subject: | Re: 29-min closure may lead to sell-price error | | Viewed: | 46 times | | Topic: | Suggestions | |
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| Clearly, and even repeatedly upon each closure, informing BrickLink sellers that
their stores are not closed until 30 minutes after they "close" them would be
a good thing.
A better thing would be closing the store at the time store owners desire.
The first paragraph, not being the situation at hand, is an indicator that developers
are detached from the community they serve.
In Suggestions, axaday writes:
| | Wow, I didn't know they didn't.
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| | | | | | | | | Author: | yorbrick | | Posted: | Oct 9, 2017 11:38 | | Subject: | Re: 29-min closure may lead to sell-price error | | Viewed: | 44 times | | Topic: | Suggestions | |
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| | | A better thing would be closing the store at the time store owners desire.
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I agree with you there. But it has been discussed before, and it seems that it
is more buyer friendly to allow them to finish filling and checking out a cart
if they have been spending hours or days doing it.
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| | | | | Author: | yorbrick | | Posted: | Oct 9, 2017 08:15 | | Subject: | Re: 29-min closure may lead to sell-price error | | Viewed: | 55 times | | Topic: | Suggestions | |
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| | | Another consideration is that the 29-minute delay means the store is simply not
closed when a store owner wants it to be.
For example, I recently made a large discount error across many more lots and
item types than intended. I didn't know how to quickly undo the change without
messing up other pricing considerations, so I "closed" my store to ensure no
orders were placed with erroneous pricing.
However my store was not actually closed, based on BrickLink's imposed delay.
And during the five to ten minutes needed to set things straight, an order could
have been placed based on unintended pricing.
I recommend that stores close at the moment when store owners want them closed.
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Setting a $1000000 minimum buy does that for most stores and is instant.
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USA, California
United Kingdom, England