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| | | Author: | NDToys  | | Posted: | Feb 7, 2017 22:26 | | Subject: | Notification of buyer's order comments | | Viewed: | 178 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hello,
Would it be possible to get a notification (in the inbox) of a buyer's comments
when an order is submitted? Currently, when an order is submitted with a comment,
sellers aren't notified that the buyer left them a comment. The only way
for a seller to know the buyer said anything is to discover the comment by opening
the order page. On the other hand, if a buyer places an order and then sends
the seller a message later on, the seller is notified. So, can we treat the original
comment submitted in an order the same way as a message and notify the seller?
I can also understand that sellers may be opposed to this because often times
the comments submitted with an order do not require a response, such as a simple
"Thank you." However I believe it is more important to have these comments show
up in a seller's inbox to ensure that the message is at least read and responded
to, if necessary.
Best regards,
Netaniel
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| | | | | Author: | Made_In_Bricks | | Posted: | Feb 7, 2017 22:36 | | Subject: | Re: Notification of buyer's order comments | | Viewed: | 61 times | | Topic: | Suggestions | |
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| for example, when a buyer puts in the comments:
cheapest shipping possible
I should have made a store term that stated this comment resulted in a 5 dollar
penalty.
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| | | | | | | Author: | Jan_K | | Posted: | Feb 8, 2017 04:22 | | Subject: | Re: Notification of buyer's order comments | | Viewed: | 51 times | | Topic: | Suggestions | |
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| In Suggestions, BrickItYourself writes:
| | for example, when a buyer puts in the comments:
cheapest shipping possible
I should have made a store term that stated this comment resulted in a 5 dollar
penalty.
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What's wrong with this very plausible (and not that uncommon, by the way)
order comment that you believe it warrants a $5.00 penalty? There are several
stores out there that even specify a shipping option in such a way.
Jan
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| | | | | | | | | Author: | Made_In_Bricks | | Posted: | Feb 8, 2017 20:43 | | Subject: | Re: Notification of buyer's order comments | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, Jan_K writes:
| | In Suggestions, BrickItYourself writes:
| | for example, when a buyer puts in the comments:
cheapest shipping possible
I should have made a store term that stated this comment resulted in a 5 dollar
penalty.
|
What's wrong with this very plausible (and not that uncommon, by the way)
order comment that you believe it warrants a $5.00 penalty? There are several
stores out there that even specify a shipping option in such a way.
Jan
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it shows they didn't read the store terms and there is a little sarcasm in
there too
ken
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| | | | | | | | | | | Author: | Jan_K | | Posted: | Feb 9, 2017 08:20 | | Subject: | Re: Notification of buyer's order comments | | Viewed: | 40 times | | Topic: | Suggestions | |
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| In Suggestions, BrickItYourself writes:
| | In Suggestions, Jan_K writes:
| | In Suggestions, BrickItYourself writes:
| | for example, when a buyer puts in the comments:
cheapest shipping possible
I should have made a store term that stated this comment resulted in a 5 dollar
penalty.
|
What's wrong with this very plausible (and not that uncommon, by the way)
order comment that you believe it warrants a $5.00 penalty? There are several
stores out there that even specify a shipping option in such a way.
Jan
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it shows they didn't read the store terms [...]
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1) With your current shipping terms:
"Brick It Yourself Will Not Cancel Orders Because Shipping is Too High"
you are in direct conflict with the BrickLink cancellation policies:
http://www.bricklink.com/help.asp?helpID=79 - see valid reason #5.
2) By stating "Oversized packages will have actual postage on the invoice and
the charts do no apply to oversized packages" - without giving any idea what
an "oversize package" actually is (where are the size limits?), a request to
chose the cheapest possible option is very reasonable, imho - your charts are
not of big help here, I'm sorry.
Even stating "International International orders will be shipped via International
First Class (Air Mail). Priority Mail and Express Mail are available upon request,
and at the buyer's expense." does not give any idea of the cost, and may
only help guessing that First Class Air Mail is ALWAYS the cheapest option.
| | and there is a little sarcasm in there too
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...since you believe your terms are just perfect, or what might be the reason?
I really do not understand what justifies any sarcasm here.
Jan
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| | | | | | | | | | | | | Author: | Made_In_Bricks | | Posted: | Feb 9, 2017 13:49 | | Subject: | Re: Notification of buyer's order comments | | Viewed: | 36 times | | Topic: | Suggestions | |
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| Rule #5 is completely subjective and I have no idea how it would ever actually
be enforced in a legal dispute with no definition of "too high" and as a seller,
Bricklink GIVES me the authority to determine this based on how the order cancellation
process goes. This rule is actually misleading to the buyers.
But I don't sell anymore so I don't care either. (except I might have
some personal items up for sale shortly but I will actually change my terms,
and they are going to be great)
as to the original comment about "Cheapest shipping possible"
If you take the time to write:
"cheapest shipping possible"
with no clear indication of what that means from the buyer to the seller what
this means
Cheapest for you or cheapest for me?
The cheapest shipping for ME is local pick up. Can you imagine if I wrote a
buyer saying, hey, you requested the cheapest shipping. But since you gave no
other indication I assumed you meant cheapest for me, your package is available
for pick up now.
Cheapest for you?
Hey, I will drop off your package sometime in the near future when I am going
by your delivery address. It might be sometime next week, sometime next year,
I don't know, but delivery won't cost you a dime.
I would actually consider ANY buyer comments that aren't some type of feedback
and NOT a complete sentence completely worthless.
Some examples
best parts possible - (I actually had someone say this when they ordered exactly
1 of each item and I had exactly 1 of each in stock)
not in rush - how much not in a rush?
Let's take the "best parts possible" statement
best parts possible - takes about 2 seconds to type
I am working on a used set and needs the best possible used parts from your inventory
please. - takes about 5 seconds to type
If the 3 seconds of your time is too valuable to get me the correct information,
then I will ignore it
because the buyer doesn't want to spend 3 extra seconds to give a clear sentence
on what they want, I should delay their order by writing back, or GUESS what
they want.
I chalk it up to being not that important to begin with.
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| | | | | | | | | | | | | | | Author: | Jan_K | | Posted: | Feb 13, 2017 04:02 | | Subject: | Re: Notification of buyer's order comments | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, BrickItYourself writes:
[snip]
| | But I don't sell anymore so I don't care either.
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[snip]
most likely the best decision for you, after reading your previous post.
Dealing with buyers must have been a constant pain for you, let alone reflecting
on what a buyer's need could be in case they dare not to elaborate their
desires in full sentences that please you.
Jan
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| | | | | Author: | Rob_and_Shelagh | | Posted: | Feb 8, 2017 04:30 | | Subject: | Re: Notification of buyer's order comments | | Viewed: | 61 times | | Topic: | Suggestions | |
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| In Suggestions, NDToys writes:
| | Hello,
Would it be possible to get a notification (in the inbox) of a buyer's comments
when an order is submitted? Currently, when an order is submitted with a comment,
sellers aren't notified that the buyer left them a comment. The only way
for a seller to know the buyer said anything is to discover the comment by opening
the order page. On the other hand, if a buyer places an order and then sends
the seller a message later on, the seller is notified. So, can we treat the original
comment submitted in an order the same way as a message and notify the seller?
I can also understand that sellers may be opposed to this because often times
the comments submitted with an order do not require a response, such as a simple
"Thank you." However I believe it is more important to have these comments show
up in a seller's inbox to ensure that the message is at least read and responded
to, if necessary.
Best regards,
Netaniel
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I would personally not want the "no action needed" comments made on many orders
to be notified as messages. To me a comment on an order is something to be dealt
with, if need be, when you look at the order for processing. Separate messages/questions
on the other hand are typically something that need to be answered quickly and
separate to order processing, I would personally not want those diluted. That
is not to say we ignore messages on orders of course. Maybe if there was a separate
optional notification of comments on orders that sellers could choose to highlight
in their action box (or not) it would be OK but we would not use it as we look
at ALL incoming orders for anything unusual ASAP after receiving them in case
WE have a question for the buyer which we need answering before processing the
order - and these questions can arise whether or not the buyer left a comment
on the order so notification of such an order comment would not change our work
process at all.
Robert
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| | | | | Author: | Brettj666 | | Posted: | Feb 8, 2017 09:26 | | Subject: | Re: Notification of buyer's order comments | | Viewed: | 62 times | | Topic: | Suggestions | |
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| Comments also come in the order email, got one the other day
If a seller doesn't read the order email, why would one think that a second
email saying you got a comment on the first email add value?
In Suggestions, NDToys writes:
| | Hello,
Would it be possible to get a notification (in the inbox) of a buyer's comments
when an order is submitted? Currently, when an order is submitted with a comment,
sellers aren't notified that the buyer left them a comment. The only way
for a seller to know the buyer said anything is to discover the comment by opening
the order page. On the other hand, if a buyer places an order and then sends
the seller a message later on, the seller is notified. So, can we treat the original
comment submitted in an order the same way as a message and notify the seller?
I can also understand that sellers may be opposed to this because often times
the comments submitted with an order do not require a response, such as a simple
"Thank you." However I believe it is more important to have these comments show
up in a seller's inbox to ensure that the message is at least read and responded
to, if necessary.
Best regards,
Netaniel
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| | | | | Author: | Heartbricker | | Posted: | Feb 8, 2017 22:43 | | Subject: | Re: Notification of buyer's order comments | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, NDToys writes:
| | Hello,
Would it be possible to get a notification (in the inbox) of a buyer's comments
when an order is submitted? Currently, when an order is submitted with a comment,
sellers aren't notified that the buyer left them a comment. The only way
for a seller to know the buyer said anything is to discover the comment by opening
the order page. On the other hand, if a buyer places an order and then sends
the seller a message later on, the seller is notified. So, can we treat the original
comment submitted in an order the same way as a message and notify the seller?
I can also understand that sellers may be opposed to this because often times
the comments submitted with an order do not require a response, such as a simple
"Thank you." However I believe it is more important to have these comments show
up in a seller's inbox to ensure that the message is at least read and responded
to, if necessary.
Best regards,
Netaniel
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I personally think it's a great idea.
it's very easy to sometimes overlook the comments even though we do try our
best not to.
The only 'tweek' i'd make is to maybe have a flag for buyer's
comments in the orders received page.
Shows your commitment to great service.
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