|
 |
| | | Author: | Rob_and_Shelagh  | | Posted: | Oct 26, 2015 08:42 | | Subject: | Revsion to NPB process (addendum to Foster's) | | Viewed: | 322 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| OK, here's my stab at making the process fairer.
1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement. If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.
2. The countdown for a seller to file an NPB should be changed from 7 days from
the order input date to (suggest) 5 days from the invoice or the number of days
it took the seller to raise the invoice after placement of the order, whichever
is the greater number.
3. 3 days after an NPB is raised the seller has the option to cancel the order
and re-sell his inventory if the buyer has still not paid. In this case the buyer
cannot leave negative feedback for the seller (as now).
Obviously it is intended that normal communication would ideally avoid use of
the NPB system.
Robert
|
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Oct 26, 2015 08:55 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| | | 1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement. If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.
|
The system already knows whether an invoice has been sent (at least there is
the tick flag in the orders page, so presumably this is known). If a buyer files
an NIS and the invoice has already been sent, then the NIS should not stand against
the seller. A copy of the invoice could be resent automatically in this case
too. It could also act as a NPB warning, giving the buyer three days to pay as
they have had one invoice, then a second reminder.
Invoices (with the payment details too) should also be viewable on BL, not only
in email. That way a buyer cannot claim it is not their fault if their spam filters
reject them.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Rob_and_Shelagh | | Posted: | Oct 26, 2015 09:04 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, mabccc writes:
| | | | 1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement. If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.
|
The system already knows whether an invoice has been sent (at least there is
the tick flag in the orders page, so presumably this is known). If a buyer files
an NIS and the invoice has already been sent, then the NIS should not stand against
the seller. A copy of the invoice could be resent automatically in this case
too. It could also act as a NPB warning, giving the buyer three days to pay as
they have had one invoice, then a second reminder.
Invoices (with the payment details too) should also be viewable on BL, not only
in email. That way a buyer cannot claim it is not their fault if their spam filters
reject them.
|
indeed, the bit missing in the system is a commitment from the seller about how
long he takes to invoice. This is a nuisance for buyers as they may want this
information to help them choose their seller, irrespective of failure. Your last
point +1 that would be of great help!
Robert
|
|
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| | | | | | | | | |
| | | | | | | Author: | ToriHada | | Posted: | Oct 26, 2015 09:07 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, mabccc writes:
| |
Invoices (with the payment details too) should also be viewable on BL, not only
in email. That way a buyer cannot claim it is not their fault if their spam filters
reject them.
|
I would definitely vote for this. This has been suggested many times. It is one
of the most reasonable suggestions ever. I have no idea why BrickLink keeps ignoring
it.
Thor
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | yorbrick | | Posted: | Oct 26, 2015 09:10 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| | | I have no idea why BrickLink keeps ignoring it.
|
Because they ignore all suggestions now, don't they? That was my impression.
Have any been implemented in the last two years?
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | popsicle | | Posted: | Oct 26, 2015 09:26 | | Subject: | (Cancelled) | | Viewed: | 97 times | | Topic: | Suggestions | |
|
| | (Cancelled) |
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | ToriHada | | Posted: | Oct 26, 2015 09:51 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, popsicle writes:
| | In Suggestions, mabccc writes:
| | | | I have no idea why BrickLink keeps ignoring it.
|
Because they ignore all suggestions now, don't they? That was my impression.
Have any been implemented in the last two years?
|
They are more responsive to the forum than any of the past admins. Which is not
always constructive, as the forum consist of just few of the same loud voices
heard over and over again. In no way representative of the site as a whole.
As to suggestions implemented: yes, they are reactive.
|
Why are five people ignoring you??? I haven't seen any posts by you that
could even be remotely considered as borderline objectionable.
Thor
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Oct 26, 2015 10:06 | | Subject: | (Cancelled) | | Viewed: | 145 times | | Topic: | Suggestions | |
|
| | (Cancelled) |
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Pokernut | | Posted: | Oct 26, 2015 10:25 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 25 times | | Topic: | Suggestions | |
|
| In Suggestions, popsicle writes:
| | In Suggestions, fosterbengoshi writes:
| | In Suggestions, popsicle writes:
| | In Suggestions, mabccc writes:
| | | | I have no idea why BrickLink keeps ignoring it.
|
Because they ignore all suggestions now, don't they? That was my impression.
Have any been implemented in the last two years?
|
They are more responsive to the forum than any of the past admins. Which is not
always constructive, as the forum consist of just few of the same loud voices
heard over and over again. In no way representative of the site as a whole.
As to suggestions implemented: yes, they are reactive.
|
Why are five people ignoring you??? I haven't seen any posts by you that
could even be remotely considered as borderline objectionable.
Thor
|
Good morning, Foster.
It's understandable, on some level. Maybe a way protesting an opinion? Maybe
they feel we post too many sales? Maybe......I don't know. I get a headache
trying to understand why we do the silly things we do.
Personally, I honestly never understood that BL function.
But, along those lines of thought: one of my open suggestions are of better understanding
and more communication between members on the outs.
http://www.bricklink.com/message.asp?ID=868489
-Cory
|
Re my response to foster.....
I am of course joking obviously otherwise I assume I couldn't reply here
|
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Oct 26, 2015 10:28 | | Subject: | (Cancelled) | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| | (Cancelled) |
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Pokernut | | Posted: | Oct 26, 2015 10:23 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, fosterbengoshi writes:
| | In Suggestions, popsicle writes:
| | In Suggestions, mabccc writes:
| | | | I have no idea why BrickLink keeps ignoring it.
|
Because they ignore all suggestions now, don't they? That was my impression.
Have any been implemented in the last two years?
|
They are more responsive to the forum than any of the past admins. Which is not
always constructive, as the forum consist of just few of the same loud voices
heard over and over again. In no way representative of the site as a whole.
As to suggestions implemented: yes, they are reactive.
|
Why are five people ignoring you??? I haven't seen any posts by you that
could even be remotely considered as borderline objectionable.
Thor
|
I am ignoring him. His avatar drives me nuts.
|
|
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| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | FigBits | | Posted: | Oct 26, 2015 10:07 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, mabccc writes:
| | | | I have no idea why BrickLink keeps ignoring it.
|
Because they ignore all suggestions now, don't they? That was my impression.
Have any been implemented in the last two years?
|
Yup.
http://www.bricklink.com/message.asp?ID=911326
--
Marc.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | PortCityTechnic | | Posted: | Oct 26, 2015 09:11 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, fosterbengoshi writes:
| | In Suggestions, mabccc writes:
| |
Invoices (with the payment details too) should also be viewable on BL, not only
in email. That way a buyer cannot claim it is not their fault if their spam filters
reject them.
|
I would definitely vote for this. This has been suggested many times. It is one
of the most reasonable suggestions ever. I have no idea why BrickLink keeps ignoring
it.
Thor
|
I do receive invoices for purchases in my BrickLink messages. If other people
are not receiving them, I assume there must be an option to turn it on and off
somewhere. I took a quick look, but didn't find it. Anyone else know where
it is?
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | SimplyBricks | | Posted: | Oct 26, 2015 09:34 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, PortCityBricks writes:
| | In Suggestions, fosterbengoshi writes:
| | In Suggestions, mabccc writes:
| |
Invoices (with the payment details too) should also be viewable on BL, not only
in email. That way a buyer cannot claim it is not their fault if their spam filters
reject them.
|
I would definitely vote for this. This has been suggested many times. It is one
of the most reasonable suggestions ever. I have no idea why BrickLink keeps ignoring
it.
Thor
|
I do receive invoices for purchases in my BrickLink messages. If other people
are not receiving them, I assume there must be an option to turn it on and off
somewhere. I took a quick look, but didn't find it. Anyone else know where
it is?
|
http://www.bricklink.com/pref_contact.asp
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Oct 26, 2015 09:39 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, SimplyBricks writes:
| | In Suggestions, PortCityBricks writes:
| | In Suggestions, fosterbengoshi writes:
| | In Suggestions, mabccc writes:
| |
Invoices (with the payment details too) should also be viewable on BL, not only
in email. That way a buyer cannot claim it is not their fault if their spam filters
reject them.
|
I would definitely vote for this. This has been suggested many times. It is one
of the most reasonable suggestions ever. I have no idea why BrickLink keeps ignoring
it.
Thor
|
I do receive invoices for purchases in my BrickLink messages. If other people
are not receiving them, I assume there must be an option to turn it on and off
somewhere. I took a quick look, but didn't find it. Anyone else know where
it is?
|
http://www.bricklink.com/pref_contact.asp
|
Thanks for the link. So it's one of the turn-on options that you have to
know exists to be able to turn it on. Surely that should be on by default.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | FigBits | | Posted: | Oct 26, 2015 09:33 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| | | Invoices (with the payment details too) should also be viewable on BL, not only
in email. That way a buyer cannot claim it is not their fault if their spam filters
reject them.
|
They already can. Buyers can see invoices that they received. It's sellers
who are unable to see invoices that they've sent.
http://www.bricklink.com/myMsg.asp?v=7
--
Marc.
|
|
| | | | | |
| | | | | Author: | therobo | | Posted: | Oct 26, 2015 10:16 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | OK, here's my stab at making the process fairer.
1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement.
|
Instead invoices should be sent within a timeframe dictated by BrickLink, e.g.
3 days. If you can't invoice within 3 days, don't sell here.
| | If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.
|
As pointed out in another reply, the system already knows when an invoice was
sent.
The option for the buyer to cancel without penalty should always be given after
the timeframe given by BrickLink, no need for an NIS. If you can't invoice
within a certain timeframe, don't sell here. However, the system would need
a checkbox during checkout, indicating that an order should stay open. Otherwise
buyers could cancel orders although they have notified the seller by message
or e-mail about keeping the order open. This "keep order open" option should
also be checkable by the seller in case it was only requested by message or e-mail.
The next order batch should overide the option, unless checked again by seller
or buyer.
| |
2. The countdown for a seller to file an NPB should be changed from 7 days from
the order input date to (suggest) 5 days from the invoice or the number of days
it took the seller to raise the invoice after placement of the order, whichever
is the greater number.
|
Yes, the NPB trigger should be changed from order date to invoice date, but should
not be less than 7 days. 7 days is a worldwide resonable timeframe for all sort
of transactions and agreements. No serious business sends out reminders earlier
than 7 days. If you can't wait at least 7 days to get your money, don't
sell here.
| |
3. 3 days after an NPB is raised the seller has the option to cancel the order
and re-sell his inventory if the buyer has still not paid.
|
This part of your suggestion is the main reason that I voted NO.
An NPB is just a payment reminder. There are payment methods which will never
work in 3 days, such as bank transfers over long weekends. 7 days as final timeframe
to pay after the NPB was filed should stay in any case. But well debatable is
the current option to prolong the (additional) payment timeframe from 1 to 2
weeks by replying to an NPB.
| | In this case the buyer cannot leave negative feedback for the seller (as now).
Obviously it is intended that normal communication would ideally avoid use of
the NPB system.
Robert
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Oct 26, 2015 10:28 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| | | This part of your suggestion is the main reason that I voted NO.
An NPB is just a payment reminder. There are payment methods which will never
work in 3 days, such as bank transfers over long weekends. 7 days as final timeframe
to pay after the NPB was filed should stay in any case. But well debatable is
the current option to prolong the (additional) payment timeframe from 1 to 2
weeks by replying to an NPB.
|
That is an important point, and easy to forget for those that tend to use only
PayPal. I've made a couple of international bank transfers to sellers and
they can be 4-5 days (don't know why, but they can!).
|
|
| | | | | | | | | |
| | | | | | | Author: | Rob_and_Shelagh | | Posted: | Oct 26, 2015 10:34 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, therobo writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | OK, here's my stab at making the process fairer.
1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement.
|
Instead invoices should be sent within a timeframe dictated by BrickLink, e.g.
3 days. If you can't invoice within 3 days, don't sell here.
| | If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.
|
As pointed out in another reply, the system already knows when an invoice was
sent.
The option for the buyer to cancel without penalty should always be given after
the timeframe given by BrickLink, no need for an NIS. If you can't invoice
within a certain timeframe, don't sell here. However, the system would need
a checkbox during checkout, indicating that an order should stay open. Otherwise
buyers could cancel orders although they have notified the seller by message
or e-mail about keeping the order open. This "keep order open" option should
also be checkable by the seller in case it was only requested by message or e-mail.
The next order batch should overide the option, unless checked again by seller
or buyer.
| |
2. The countdown for a seller to file an NPB should be changed from 7 days from
the order input date to (suggest) 5 days from the invoice or the number of days
it took the seller to raise the invoice after placement of the order, whichever
is the greater number.
|
Yes, the NPB trigger should be changed from order date to invoice date, but should
not be less than 7 days. 7 days is a worldwide resonable timeframe for all sort
of transactions and agreements. No serious business sends out reminders earlier
than 7 days. If you can't wait at least 7 days to get your money, don't
sell here.
| |
3. 3 days after an NPB is raised the seller has the option to cancel the order
and re-sell his inventory if the buyer has still not paid.
|
This part of your suggestion is the main reason that I voted NO.
An NPB is just a payment reminder. There are payment methods which will never
work in 3 days, such as bank transfers over long weekends. 7 days as final timeframe
to pay after the NPB was filed should stay in any case. But well debatable is
the current option to prolong the (additional) payment timeframe from 1 to 2
weeks by replying to an NPB.
| | In this case the buyer cannot leave negative feedback for the seller (as now).
Obviously it is intended that normal communication would ideally avoid use of
the NPB system.
Robert
|
|
I could easily live with most of your replies there. I question the last one
though (and I hadn't really thought this through myself). In a normal on-line
ordering situation you actually pay when you order, it is not normal to get any
credit or reminders. 30 days is quite normal for invoiced goods and services
on account however. If you don't pay the stock does not get reserved for
you so, maybe the way to deal with this is for the seller to state how long he
will reserve the stock for the buyer after invoice without getting payment? After
that maybe BPB and stock reservation become 2 different issues. Auto-checkout
will have to deal with non-instant payment types anyway. I think overall my intent
is to try to balance the rights of buyers to back out as the current NRS system
has no hope for buyers who want a quick response from a seller. I guess your
1st 2 points do that though if perhaps a bit harshly for a seller who goes to
a trade fair for a few days and states clearly no invoicing until XX/XX/XX.
Robert
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | therobo | | Posted: | Oct 26, 2015 15:46 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, therobo writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | OK, here's my stab at making the process fairer.
1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement.
|
Instead invoices should be sent within a timeframe dictated by BrickLink, e.g.
3 days. If you can't invoice within 3 days, don't sell here.
| | If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.
|
As pointed out in another reply, the system already knows when an invoice was
sent.
The option for the buyer to cancel without penalty should always be given after
the timeframe given by BrickLink, no need for an NIS. If you can't invoice
within a certain timeframe, don't sell here. However, the system would need
a checkbox during checkout, indicating that an order should stay open. Otherwise
buyers could cancel orders although they have notified the seller by message
or e-mail about keeping the order open. This "keep order open" option should
also be checkable by the seller in case it was only requested by message or e-mail.
The next order batch should overide the option, unless checked again by seller
or buyer.
| |
2. The countdown for a seller to file an NPB should be changed from 7 days from
the order input date to (suggest) 5 days from the invoice or the number of days
it took the seller to raise the invoice after placement of the order, whichever
is the greater number.
|
Yes, the NPB trigger should be changed from order date to invoice date, but should
not be less than 7 days. 7 days is a worldwide resonable timeframe for all sort
of transactions and agreements. No serious business sends out reminders earlier
than 7 days. If you can't wait at least 7 days to get your money, don't
sell here.
| |
3. 3 days after an NPB is raised the seller has the option to cancel the order
and re-sell his inventory if the buyer has still not paid.
|
This part of your suggestion is the main reason that I voted NO.
An NPB is just a payment reminder. There are payment methods which will never
work in 3 days, such as bank transfers over long weekends. 7 days as final timeframe
to pay after the NPB was filed should stay in any case. But well debatable is
the current option to prolong the (additional) payment timeframe from 1 to 2
weeks by replying to an NPB.
| | In this case the buyer cannot leave negative feedback for the seller (as now).
Obviously it is intended that normal communication would ideally avoid use of
the NPB system.
Robert
|
|
I could easily live with most of your replies there. I question the last one
though (and I hadn't really thought this through myself). In a normal on-line
ordering situation you actually pay when you order,
|
Not true. In many situations, you pay way after you order, sometimes even after
you get the goods. When I order online at Lego shop@home I first get the goods
and in a separate letter I get the invoice. When selecting a non-instant payment
type in any online shop I have to wait for an e-mail invoice. Even when selecting
an instant payment type I don't have to pay immediately, in fact I personally
avoid to use any payment apps on my mobile phone after ordering with this device,
and pay in the safer environment of my home PC.
| | it is not normal to get any credit or reminders.
|
It is obviously, as I have received at least two of them in different online
shops, though both were wrong as I already had paid many days before.
| | 30 days is quite normal for invoiced goods and services
on account however. If you don't pay the stock does not get reserved for
you so, maybe the way to deal with this is for the seller to state how long he
will reserve the stock for the buyer after invoice without getting payment? After
that maybe BPB and stock reservation become 2 different issues. Auto-checkout
will have to deal with non-instant payment types anyway. I think overall my intent
is to try to balance the rights of buyers to back out as the current NRS system
has no hope for buyers who want a quick response from a seller. I guess your
1st 2 points do that though if perhaps a bit harshly for a seller who goes to
a trade fair for a few days and states clearly no invoicing until XX/XX/XX.
|
If these types of sellers can't handle such situations they simply should
close their BrickLink store. An idea could be that purchases in a closed store
through password could be excluded from a 3-days cancel right, the timeline then
could start after the store has opened again.
|
|
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| | | | | Author: | Pokernut | | Posted: | Oct 26, 2015 10:34 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, Rob_and_Shelagh writes:
| | OK, here's my stab at making the process fairer.
1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement. If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.
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I would prefer it if no feedback of any sort can be left by the seller in the
above instance ( they can reply to any feedback they receive of course)
| | 2. The countdown for a seller to file an NPB should be changed from 7 days from
the order input date to (suggest) 5 days from the invoice or the number of days
it took the seller to raise the invoice after placement of the order, whichever
is the greater number.
3. 3 days after an NPB is raised the seller has the option to cancel the order
and re-sell his inventory if the buyer has still not paid. In this case the buyer
cannot leave negative feedback for the seller (as now).
Obviously it is intended that normal communication would ideally avoid use of
the NPB system.
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4. In the event of a mutually agreed order cancellation then no feedback is allowed.
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| | | | | Author: | Bricklord | | Posted: | Oct 26, 2015 14:55 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 42 times | | Topic: | Suggestions | |
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| REBUTTAL:
Not to stomp an an idea, and given my slow connection speed at he moment, I cannot
wade through all other replies. However:
1. Not a chance. The problem is that BL Admin's stil lcannot be bothered
to correct the defficient registration system on this site to force buyers to
provide COMPLETE and VALID mailing addresses. Even TLC with their brutal attempt
at a website manages to do this, and for almost all countires in the world. By
not forcing prospective buyers to file complete and valid addresses, how can
any seller be expected to invoice someone? until Admin takes a break from cashing
their paycheques and does something progressive like this, buyers cannot be able
to create situations where thye sellers is setup for failure and negative feedback.
2. 3 or 5 days, a flat number, and based on the dat the order was placed.
3. 3 or 5 days, same length of time as determined in point 2. No more than a
week. Under the current system, I have parts tied up for 3 weeks with deadbeat
or underage buyers who manage to waffle some gibberish in a reply. 2 weeks if
I'm lucky and they don;t maange to reply.
My 2 cents.
In Suggestions, Rob_and_Shelagh writes:
| | OK, here's my stab at making the process fairer.
1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement. If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.
2. The countdown for a seller to file an NPB should be changed from 7 days from
the order input date to (suggest) 5 days from the invoice or the number of days
it took the seller to raise the invoice after placement of the order, whichever
is the greater number.
3. 3 days after an NPB is raised the seller has the option to cancel the order
and re-sell his inventory if the buyer has still not paid. In this case the buyer
cannot leave negative feedback for the seller (as now).
Obviously it is intended that normal communication would ideally avoid use of
the NPB system.
Robert
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| | | | | Author: | 62Bricks | | Posted: | Oct 26, 2015 19:12 | | Subject: | Re: Revsion to NPB process (addendum to Foster's) | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, Rob_and_Shelagh writes:
| | OK, here's my stab at making the process fairer.
1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement. If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.
2. The countdown for a seller to file an NPB should be changed from 7 days from
the order input date to (suggest) 5 days from the invoice or the number of days
it took the seller to raise the invoice after placement of the order, whichever
is the greater number.
3. 3 days after an NPB is raised the seller has the option to cancel the order
and re-sell his inventory if the buyer has still not paid. In this case the buyer
cannot leave negative feedback for the seller (as now).
Obviously it is intended that normal communication would ideally avoid use of
the NPB system.
Robert
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I got the impression from the roundtable that Bricklink wants to make instant
checkout the standard. If payment is made at the time of ordering there will
be no need for invoices, quotes, etc. Manual invoicing may have to remain an
option, but I think the intention is to make it the exception, not the rule.
Another part of this is that along with feedback, sellers will have information
displayed about how long they take, on average, to fulfill orders.
The goal is the same - reduce the number of unpaid/unshipped orders. But it tackles
it from the transaction side, not by making more rules.
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