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| | | Author: | activoice  | | Posted: | Jun 23, 2015 19:20 | | Subject: | Display number of orders store is yet to proc | | Viewed: | 177 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
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| | | | | Author: | giser | | Posted: | Jun 23, 2015 19:30 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 36 times | | Topic: | Suggestions | |
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| I've often wanted to post the "current wait time" for orders placed to when
they ship manually as a seller. For instance, if I have no orders outstanding,
I could post 1 day. If I have a bunch of orders waiting, I can manually set
it to 5 days.
I could do this on the splash page, but it would be nice to have standard for
all to see. I'm not sure if calculating it would work as different stores
have different processing times, etc, but I do like he average idea being displayed.
giser
In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
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| | | | | | | Author: | Rolex_Bricks | | Posted: | Jun 23, 2015 19:39 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 34 times | | Topic: | Suggestions | |
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| In Suggestions, giser writes:
| | I've often wanted to post the "current wait time" for orders placed to when
they ship manually as a seller. For instance, if I have no orders outstanding,
I could post 1 day. If I have a bunch of orders waiting, I can manually set
it to 5 days.
I could do this on the splash page, but it would be nice to have standard for
all to see. I'm not sure if calculating it would work as different stores
have different processing times, etc, but I do like he average idea being displayed.
giser
In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
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Just off the top of my head I can see two issues with a system like this. The
first would be, that if a store has 20 open orders ahead of you, they could possibly
fill those all in one day and not affect the ship time for your order. Also,
many buyers don't bother to mark their orders as paid and a good number of
them mark as paid, but don't actually make the payment for a few days. Other
open orders could be people who take a number of days to place their order.
So if a store had 5 of those, they wouldn't have any impact on your order
because your order would move ahead of all those open orders once it was paid
for.
I think that the feedback system is good for weeding out some of the slow shipper
problems that you encounter. But I guess there is always that time that an order
gets delayed even for the best sellers.
Though I have no idea what a legitimate reason for having to take 3 weeks to
ship an order would be.
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| | | | | Author: | Miro78 | | Posted: | Jun 23, 2015 19:32 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
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I see your point here, but generally speaking, feedback comments tell you a lot
in regards to level of service a store provides (speed, packing, part quality,
communication, etc). Your suggestion would hurt those stores that allow buyers
to hold orders open while the buyer takes more time to add additional items over
a course of few days. That's just one example. Some of the big stores state
in their TOS and/or Splash page about their turn around time. Not all, but over
time you will see which ones are honest and speedy. I have my favorite go to
stores for when I need stuff fast.
Miro
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| | | | | | | Author: | Rick_S. | | Posted: | Jun 23, 2015 19:44 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, Miro78 writes:
| | I see your point here, but generally speaking, feedback comments tell you a lot
in regards to level of service a store provides (speed, packing, part quality,
communication, etc). Your suggestion would hurt those stores that allow buyers
to hold orders open while the buyer takes more time to add additional items over
a course of few days. That's just one example. Some of the big stores state
in their TOS and/or Splash page about their turn around time. Not all, but over
time you will see which ones are honest and speedy. I have my favorite go to
stores for when I need stuff fast.
Miro
|
well doubt buyer feedback is being honest considering you have sellers who leave
a negative feedback when a buyer leaves a neutral because of slow shipping (6
days for a 1 part order).
the way this system is designed sellers can hold feedback hostage, plain and
simple as a buyer I do not leave feedback till after the seller does, regardless
of how the order went, as a seller I leave feedback once the order is shipped,
but that is because I have faith in how I process and ship orders and my feedback
speaks to that(not a single neutral or negative feedback ever received as a seller).
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| | | | | | | | | Author: | TheBrickGuys | | Posted: | Jun 23, 2015 22:23 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 28 times | | Topic: | Suggestions | |
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| | | well doubt buyer feedback is being honest considering you have sellers who leave
a negative feedback when a buyer leaves a neutral because of slow shipping (6
days for a 1 part order).
|
This in itself should dictate to you that these types of stores you should stay
away from which in itself is giving you the information you need to make an informed
decision. FB is always a good indicator of the stores shipping times. Yes, there
are many who may not want to take a chance on retaliatory FB but there are still
always many who wont care and leave appropriate feed back but unfortunately sometimes
we do not look at FB's of stores we shop in until a problem arises.
Jim
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| | | | | Author: | swoosh_factor | | Posted: | Jun 23, 2015 19:45 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
The total number of processing orders seems meaningless to me. A small seller
could be overwhelmed by two or three orders while twenty orders could be business
as usual for a larger store.
Andrew
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| | | | | Author: | Rick_S. | | Posted: | Jun 23, 2015 19:46 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
I would rather see a turn around average per order listed.
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| | | | | Author: | 62Bricks | | Posted: | Jun 23, 2015 19:46 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
One of the improvements being considered for the feedback system is to display
the average order fulfillment time so you have an idea of how long you are likely
to wait.
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| | | | | | | Author: | Id | | Posted: | Jun 23, 2015 21:22 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 35 times | | Topic: | Suggestions | |
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| | |
One of the improvements being considered for the feedback system is to display
the average order fulfillment time so you have an idea of how long you are likely
to wait.
|
Order fulfillment is in the most general sense the complete process from point
of sales inquiry to delivery of a product to the customer
Does this start from when a quote is started?
Buyer places order and asks seller to wait one or two weeks as they might want
to add to the order- seller gets punished.
Buyer does not mark order received or complete-seller gets punished or does seller
ship orders only with a tracking number so Admin can keep track of all orders?
Think of all US orders going overseas now being posted as Priority mail at a
cost increase to the buyer of 5x. Think of more US to US orders going priority
mail at added cost because it can save a day or two, that is an e-bay favorite.
Buyer receives order but waits until the weekend to check the order and change
markings-seller gets punished.
Buyer marks order paid but after seller contacts buyer, buyer figures they marked
wrong order paid - seller gets punished.
Buyer marks order paid but paid to some other account- more time wasted seller
get punished.
Buyer marks order paid but does not pay- seller gets punished.
Buyer marks order paid, a few days later gets money order then later sends it-
seller gets punished.
Is Admin going to check everyone's PP account to make sure they were paid
and when?
All overseas orders that can take up to 6 weeks for the post to get delivered-seller
get punished.
Customs decides to sit on the order for more than 4 weeks-seller gets punished.
This will have to be from order placed to order complete with changing order
to complete taken away from the seller as the seller cannot fake anything that
way. How many sellers have orders marked shipped 5 months after shipping?
All of these have happened to me. The OP posted feedback that he had to wait
some time for an order, if you look at the sellers feedback there are several
fbs that state long shipping time. Everything needed is already available, read
the feedback of the seller. Again read the feedback. I did not see the buyer
say if he asked for rush service of if the seller agreed. As a buyer I think
if you get you order in a few weeks it is good. If you ask for rush and the seller
agrees or pay for rush service then it is a different story.
It seems we now have a weekly complaint, shipping should be in two days, no one
should be allowed lot limits, feedback given or not given, no one should be allowed
a minimum purchase, if the order is missing one part, and a few more. Many started
by the same poster month after month. With very little advice that helps BrickLing
but more of "this is what I do" advertisement and just keeping the flame lit.
As to me it seems that BrickLink now copies everything that BrickOwl does (bring
up the new BL page and the BO page, both are stab you in the eye white and blue,
small thin print, hard to tell who is who) I would say soon sellers will not
be able to leave anything for buyers but a positive for feed back. I have bought
from some of the biggest sellers on this site and on a few only half of the order
was filled. I needed 100, paid for 100 and the sellers got me 50. That's
50 sets I don't have to part out. I believe 100 when I have them in my hand
but thanks to the seller for doing all the work to get me 50.
At Amazon you can get 2 day shipping, you have to pay $100 extra every year for
that. What is shipping time from LEGO-maybe this week or a few weeks from now
if they have it?
How can BrickLink rate a seller for the amount of time it takes when BrickLink
does not have a recommended time? Isn't that like the police stopping you
for speeding when no speed limit is posted?
Sorry for my rant, I think I'll go vacuum and get something productive done.
Have fun, new old argument next week.
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| | | | | | | | | Author: | 62Bricks | | Posted: | Jun 23, 2015 21:54 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 30 times | | Topic: | Suggestions | |
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| In Suggestions, Id writes:
| | | |
One of the improvements being considered for the feedback system is to display
the average order fulfillment time so you have an idea of how long you are likely
to wait.
|
Order fulfillment is in the most general sense the complete process from point
of sales inquiry to delivery of a product to the customer
Does this start from when a quote is started?
|
No, when it is paid for.
| |
Buyer places order and asks seller to wait one or two weeks as they might want
to add to the order- seller gets punished.
|
This is fairly common, and was brought up at the roundtable. This is why the
order fulfillment time starts at payment, not when the order is first placed.
| |
Buyer does not mark order received or complete-seller gets punished or does seller
ship orders only with a tracking number so Admin can keep track of all orders?
Think of all US orders going overseas now being posted as Prior it by mail at a
cost increase to the buyer of 5x. Think of more US to US orders going priority
mail at added cost because it can save a day or two, that is an e-bay favorite.
|
The proposal is that the clock stops when the seller marks the order as shipped.
Tracking numbers add extra trust, but it was brought up that tracking is unavailable
or very expensive in some countries.
| |
Buyer receives order but waits until the weekend to check the order and change
markings-seller gets punished.
|
Wouldn't apply. The seller is the one who marks the order as shipped.
| |
Buyer marks order paid but after seller contacts buyer, buyer figures they marked
wrong order paid - seller gets punished.
Buyer marks order paid but paid to some other account- more time wasted seller
get punished.
Buyer marks order paid but does not pay- seller gets punished.
Buyer marks order paid, a few days later gets money order then later sends it-
seller gets punished.
Is Admin going to check everyone's PP account to make sure they were paid
and when?
|
In short, yes. The site is gradually moving toward supporting instant checkout.
There will be no question of when an order is paid, because the transaction will
be recorded at Bricklink. The actual payment may or may not pass through Bricklink's
hands, depending on the service used and the final details of the system.
| |
All overseas orders that can take up to 6 weeks for the post to get delivered-seller
get punished.
Customs decides to sit on the order for more than 4 weeks-seller gets punished.
This will have to be from order placed to order complete with changing order
to complete taken away from the seller as the seller cannot fake anything that
way. How many sellers have orders marked shipped 5 months after shipping?
|
It will show the average fulfillment time, which is the time from payment to
shipment. It is recognized that postal delays are not to be blamed on the seller.
| |
All of these have happened to me. The OP posted feedback that he had to wait
some time for an order, if you look at the sellers feedback there are several
fbs that state long shipping time. Everything needed is already available, read
the feedback of the seller. Again read the feedback. I did not see the buyer
say if he asked for rush service of if the seller agreed. As a buyer I think
if you get you order in a few weeks it is good. If you ask for rush and the seller
agrees or pay for rush service then it is a different story.
It seems we now have a weekly complaint, shipping should be in two days, no one
should be allowed lot limits, feedback given or not given, no one should be allowed
a minimum purchase, if the order is missing one part, and a few more. Many started
by the same poster month after month. With very little advice that helps BrickLing
but more of "this is what I do" advertisement and just keeping the flame lit.
As to me it seems that BrickLink now copies everything that BrickOwl does (bring
up the new BL page and the BO page, both are stab you in the eye white and blue,
small thin print, hard to tell who is who) I would say soon sellers will not
be able to leave anything for buyers but a positive for feed back. I have bought
from some of the biggest sellers on this site and on a few only half of the order
was filled. I needed 100, paid for 100 and the sellers got me 50. That's
50 sets I don't have to part out. I believe 100 when I have them in my hand
but thanks to the seller for doing all the work to get me 50.
At Amazon you can get 2 day shipping, you have to pay $100 extra every year for
that. What is shipping time from LEGO-maybe this week or a few weeks from now
if they have it?
How can BrickLink rate a seller for the amount of time it takes when BrickLink
does not have a recommended time? Isn't that like the police stopping you
for speeding when no speed limit is posted?
|
Bricklink is not proposing a rating system. The plan is simply to show the seller's
average fulfillment time. That way a buyer can easily decide for himself who
meets his own criteria. If he's in a hurry, he may choose someone who averages
two days. If he's in no hurry, he might pick someone who averages five or
seven.
| |
Sorry for my rant, I think I'll go vacuum and get something productive done.
Have fun, new old argument next week.
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| | | | | | | | | | | Author: | BLUSER_275369 | | Posted: | Jun 23, 2015 22:00 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 23 times | | Topic: | Suggestions | |
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| In Suggestions, 62Bricks writes:
| | In Suggestions, Id writes:
|
| | The proposal is that the clock stops when the seller marks the order as shipped.
Tracking numbers add extra trust, but it was brought up that tracking is unavailable
or very expensive in some countries.
|
That wouldn't not be very reliable. I had orders marked as 'shipped'
as soon as the seller printed the postage, but then it took several days until
the package was actually picked up by the carrier or taken to the post office.
It is just too easy for either side to manipulate the system to make this proposal
work.
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| | | | | | | | | | | | | Author: | 62Bricks | | Posted: | Jun 23, 2015 22:07 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, Rogue11 writes:
| | In Suggestions, 62Bricks writes:
| | In Suggestions, Id writes:
|
| | The proposal is that the clock stops when the seller marks the order as shipped.
Tracking numbers add extra trust, but it was brought up that tracking is unavailable
or very expensive in some countries.
|
That wouldn't not be very reliable. I had orders marked as 'shipped'
as soon as the seller printed the postage, but then it took several days until
the package was actually picked up by the carrier or taken to the post office.
It is just too easy for either side to manipulate the system to make this proposal
work.
|
This is only one part of a larger plan to increase trust in Bricklink transactions.
It's not reasonable to expect Bricklink to eliminate all dishonesty or bad
service. The goal is to provide more solid data on seller performance rather
than the purely subjective feedback system we have now. If a seller marks an
item as shipped but it arrives postmarked several days after that, this is something
that should be put in the feedback.
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| | | | | | | | | | | Author: | Id | | Posted: | Jun 23, 2015 23:21 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, 62Bricks writes:
| | In Suggestions, Id writes:
| | | |
One of the improvements being considered for the feedback system is to display
the average order fulfillment time so you have an idea of how long you are likely
to wait.
|
Order fulfillment is in the most general sense the complete process from point
of sales inquiry to delivery of a product to the customer
|
|
| | The proposal is that the clock stops when the seller marks the order as shipped.
Tracking numbers add extra trust, but it was brought up that tracking is unavailable
or very expensive in some countries.
|
Then it is shipping time and not order fulfillment, so first one to mark shipped,
least time between paid and seller marking shipped wins.
| | | | How can BrickLink rate a seller for the amount of time it takes when BrickLink
does not have a recommended time? Isn't that like the police stopping you
for speeding when no speed limit is posted?
|
Bricklink is not proposing a rating system. The plan is simply to show the seller's
average fulfillment time. That way a buyer can easily decide for himself who
meets his own criteria. If he's in a hurry, he may choose someone who averages
two days. If he's in no hurry, he might pick someone who averages five or
seven.
|
And the proof you are using is what the seller claims, isn't that the splash
page
Talk about let the fox watch the chicken coop.
So if a seller marks shipped as soon as it is paid averaging a 2 hour shipment
time and then shipping it tomorrow, he will be rated by BrickLink as a faster
shipper than one who actually gets it shipped in 8 hours then marks the order
shipped, yes that would be BrickLink rating a store and falsely. I think this
helps a buyer become dumber as all the info is in feedback and splash pages.
Spend the time to help a buyer read and understand feedback and you will be helping
the buyer. Every seller SHOULD contact the buyer within 3 days of purchase. That
is in ink. But as BrickLink does not have an acceptable time to place an order
shipped every seller now is meeting the requirement of shipping time 100%. Ever
since the round tables started this is a monthly discussion by it seems to me
the same people. I've been here 10 years and never heard this before the
last 6 months. So many things can be done to help the buyer and time is wasted
on info as this that can be half real and half false information.
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| | | | | | | | | | | | | Author: | 62Bricks | | Posted: | Jun 23, 2015 23:38 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, Id writes:
| | In Suggestions, 62Bricks writes:
| | In Suggestions, Id writes:
| | | |
One of the improvements being considered for the feedback system is to display
the average order fulfillment time so you have an idea of how long you are likely
to wait.
|
Order fulfillment is in the most general sense the complete process from point
of sales inquiry to delivery of a product to the customer
|
|
| | The proposal is that the clock stops when the seller marks the order as shipped.
Tracking numbers add extra trust, but it was brought up that tracking is unavailable
or very expensive in some countries.
|
Then it is shipping time and not order fulfillment, so first one to mark shipped,
least time between paid and seller marking shipped wins.
| | | | How can BrickLink rate a seller for the amount of time it takes when BrickLink
does not have a recommended time? Isn't that like the police stopping you
for speeding when no speed limit is posted?
|
Bricklink is not proposing a rating system. The plan is simply to show the seller's
average fulfillment time. That way a buyer can easily decide for himself who
meets his own criteria. If he's in a hurry, he may choose someone who averages
two days. If he's in no hurry, he might pick someone who averages five or
seven.
|
And the proof you are using is what the seller claims, isn't that the splash
page
Talk about let the fox watch the chicken coop.
So if a seller marks shipped as soon as it is paid averaging a 2 hour shipment
time and then shipping it tomorrow, he will be rated by BrickLink as a faster
shipper than one who actually gets it shipped in 8 hours then marks the order
shipped, yes that would be BrickLink rating a store and falsely. I think this
helps a buyer become dumber as all the info is in feedback and splash pages.
Spend the time to help a buyer read and understand feedback and you will be helping
the buyer. Every seller SHOULD contact the buyer within 3 days of purchase. That
is in ink. But as BrickLink does not have an acceptable time to place an order
shipped every seller now is meeting the requirement of shipping time 100%. Ever
since the round tables started this is a monthly discussion by it seems to me
the same people. I've been here 10 years and never heard this before the
last 6 months. So many things can be done to help the buyer and time is wasted
on info as this that can be half real and half false information.
|
I hope you'll read the recap from Bricklink before drawing too many conclusions.
There will be no rating of fulfillment time, only data. The system as currently
proposed does not break it down by hours and minutes but by days. It will be
up to the buyer to use the information as he wishes. If he doesn't care about
when his order arrives, then he's not likely to choose one seller over another
based on this number.
Again, this is only one small part of a well-thought-out plan to increase trust
and transparency for everyone. Yes, there will be dishonest sellers. When the
new verification and feedback systems are in place, it's going to be much
more difficult for dishonest sellers to get established and do business here.
This is just one part of that plan. Please look at the whole picture.
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| | | | | | | | | | | | | | | Author: | Grego | | Posted: | Jun 24, 2015 00:12 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, 62Bricks writes:
| |
Again, this is only one small part of a well-thought-out plan to increase trust
and transparency for everyone. Yes, there will be dishonest sellers. When the
new verification and feedback systems are in place, it's going to be much
more difficult for dishonest sellers to get established and do business here.
This is just one part of that plan. Please look at the whole picture.
|
How is this well thought out?
The time from initial order placement until order shipping is under a number
of factors that are BUYER influenced.
1. Buyer adds multiple batches ....Does the clock get re-set after each new batch
is added?
2. Buyer is invoiced within seconds of ordering ... delays payment for days or
weeks ... and then after 1.9 weeks just before the NPB strike applies ... pays
with a PP e-cheque which adds another few days.
and the average processing time for the Seller plummets because of these types
of delays that have nothing to do with order processing time but with buyer caused
delays.
Hopefully a well thought out plan has figured out how to factor these delays
into the mix .... or is it another case of it's no the Seller's fault,
but it is the Seller's problem?
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| | | | | | | | | | | | | | | | | Author: | pumbaugh | | Posted: | Jun 24, 2015 00:19 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, Grego writes:
| | In Suggestions, 62Bricks writes:
| |
Again, this is only one small part of a well-thought-out plan to increase trust
and transparency for everyone. Yes, there will be dishonest sellers. When the
new verification and feedback systems are in place, it's going to be much
more difficult for dishonest sellers to get established and do business here.
This is just one part of that plan. Please look at the whole picture.
|
How is this well thought out?
The time from initial order placement until order shipping is under a number
of factors that are BUYER influenced.
1. Buyer adds multiple batches ....Does the clock get re-set after each new batch
is added?
|
Yes. It is from payment to shipment. Remember a large focus is moving towards
the availability of instant payment options.
| | 2. Buyer is invoiced within seconds of ordering ... delays payment for days or
weeks ... and then after 1.9 weeks just before the NPB strike applies ... pays
with a PP e-cheque which adds another few days.
and the average processing time for the Seller plummets because of these types
of delays that have nothing to do with order processing time but with buyer caused
delays.
Hopefully a well thought out plan has figured out how to factor these delays
into the mix .... or is it another case of it's no the Seller's fault,
but it is the Seller's problem?
|
it is from payment to shipment.
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| | | | | | | | | | | | | | | | | | | Author: | Grego | | Posted: | Jun 24, 2015 00:40 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, pumbaugh writes:
| | In Suggestions, Grego writes:
| | In Suggestions, 62Bricks writes:
| |
Again, this is only one small part of a well-thought-out plan to increase trust
and transparency for everyone. Yes, there will be dishonest sellers. When the
new verification and feedback systems are in place, it's going to be much
more difficult for dishonest sellers to get established and do business here.
This is just one part of that plan. Please look at the whole picture.
|
How is this well thought out?
The time from initial order placement until order shipping is under a number
of factors that are BUYER influenced.
1. Buyer adds multiple batches ....Does the clock get re-set after each new batch
is added?
|
Yes. It is from payment to shipment. Remember a large focus is moving towards
the availability of instant payment options.
| | 2. Buyer is invoiced within seconds of ordering ... delays payment for days or
weeks ... and then after 1.9 weeks just before the NPB strike applies ... pays
with a PP e-cheque which adds another few days.
and the average processing time for the Seller plummets because of these types
of delays that have nothing to do with order processing time but with buyer caused
delays.
Hopefully a well thought out plan has figured out how to factor these delays
into the mix .... or is it another case of it's no the Seller's fault,
but it is the Seller's problem?
|
it is from payment to shipment.
|
Which payment?
BL has 3 settings
Payment sent
Payment clearing
Payment received
They are not necessarily the same.
And how does BL determine that the buyer marking it Payment sent means anything
except they marked it sent.
Or do they wait until Seller marks it Received (if ever) ?
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| | | | | | | | | | | | | | | | | | | | | Author: | pumbaugh | | Posted: | Jun 24, 2015 01:36 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, Grego writes:
| | In Suggestions, pumbaugh writes:
| | In Suggestions, Grego writes:
| | In Suggestions, 62Bricks writes:
| |
Again, this is only one small part of a well-thought-out plan to increase trust
and transparency for everyone. Yes, there will be dishonest sellers. When the
new verification and feedback systems are in place, it's going to be much
more difficult for dishonest sellers to get established and do business here.
This is just one part of that plan. Please look at the whole picture.
|
How is this well thought out?
The time from initial order placement until order shipping is under a number
of factors that are BUYER influenced.
1. Buyer adds multiple batches ....Does the clock get re-set after each new batch
is added?
|
Yes. It is from payment to shipment. Remember a large focus is moving towards
the availability of instant payment options.
| | 2. Buyer is invoiced within seconds of ordering ... delays payment for days or
weeks ... and then after 1.9 weeks just before the NPB strike applies ... pays
with a PP e-cheque which adds another few days.
and the average processing time for the Seller plummets because of these types
of delays that have nothing to do with order processing time but with buyer caused
delays.
Hopefully a well thought out plan has figured out how to factor these delays
into the mix .... or is it another case of it's no the Seller's fault,
but it is the Seller's problem?
|
it is from payment to shipment.
|
Which payment?
BL has 3 settings
Payment sent
Payment clearing
Payment received
They are not necessarily the same.
And how does BL determine that the buyer marking it Payment sent means anything
except they marked it sent.
Or do they wait until Seller marks it Received (if ever) ?
|
The buyer will not be marking anything...the payment will be made thru bricklink.
Paypal payments will be integrated. Other payment processors are in the works
including stripe, mangopay, venmo and others including many regional processors.
If you want to be a trusted and verified seller you must accept these things...please
look thru all the slides in the BrickLink roundtable thread created by Admin...it
provides many questions to answers you will have, prob better than I can answer
them. On top of doing these things, it looks like by accepting paypal payments
thru bricklink, you will pay a reduced paypal fee! They are actively negotiating
with payment processors to get better rates than normal users can get. By BL
integrating these things at first I wasn't thrilled...but the benefits far
out weigh the small inconveniences for legitmate sellers imo.
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| | | | | | | | | | | | | | | | | Author: | 62Bricks | | Posted: | Jun 24, 2015 06:54 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, Grego writes:
| | In Suggestions, 62Bricks writes:
| |
Again, this is only one small part of a well-thought-out plan to increase trust
and transparency for everyone. Yes, there will be dishonest sellers. When the
new verification and feedback systems are in place, it's going to be much
more difficult for dishonest sellers to get established and do business here.
This is just one part of that plan. Please look at the whole picture.
|
How is this well thought out?
The time from initial order placement until order shipping is under a number
of factors that are BUYER influenced.
1. Buyer adds multiple batches ....Does the clock get re-set after each new batch
is added?
2. Buyer is invoiced within seconds of ordering ... delays payment for days or
weeks ... and then after 1.9 weeks just before the NPB strike applies ... pays
with a PP e-cheque which adds another few days.
and the average processing time for the Seller plummets because of these types
of delays that have nothing to do with order processing time but with buyer caused
delays.
Hopefully a well thought out plan has figured out how to factor these delays
into the mix .... or is it another case of it's no the Seller's fault,
but it is the Seller's problem?
|
The measurement is from payment to shipping, not order placement, so these examples
do not apply.
|
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| | | | | | | | | | | | | | | | | | | Author: | qwertyboy | | Posted: | Jun 24, 2015 11:16 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, 62Bricks writes:
| | In Suggestions, Grego writes:
| | In Suggestions, 62Bricks writes:
| |
Again, this is only one small part of a well-thought-out plan to increase trust
and transparency for everyone. Yes, there will be dishonest sellers. When the
new verification and feedback systems are in place, it's going to be much
more difficult for dishonest sellers to get established and do business here.
This is just one part of that plan. Please look at the whole picture.
|
How is this well thought out?
The time from initial order placement until order shipping is under a number
of factors that are BUYER influenced.
1. Buyer adds multiple batches ....Does the clock get re-set after each new batch
is added?
2. Buyer is invoiced within seconds of ordering ... delays payment for days or
weeks ... and then after 1.9 weeks just before the NPB strike applies ... pays
with a PP e-cheque which adds another few days.
and the average processing time for the Seller plummets because of these types
of delays that have nothing to do with order processing time but with buyer caused
delays.
Hopefully a well thought out plan has figured out how to factor these delays
into the mix .... or is it another case of it's no the Seller's fault,
but it is the Seller's problem?
|
The measurement is from payment to shipping, not order placement, so these examples
do not apply.
|
Hopefully there is a way to exclude some orders from skewing the numbers. In
the last little while we had two different customers request that we ship their
order only after a certain date (the last one wanted the shipment delayed by
a MONTH), but they paid right away. So in these cases, purely looking at the
difference between payment and shipment we "dragged our feet" severely.
We strive to ship asap (and our FB acknowledges that). Should our "shipping performance
indication" suffer because customers request delayed shipping?
Niek.
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| | | | | | | | | | | | | | | Author: | pumbaugh | | Posted: | Jun 24, 2015 00:17 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, 62Bricks writes:
| | In Suggestions, Id writes:
| | In Suggestions, 62Bricks writes:
| | In Suggestions, Id writes:
| | | |
One of the improvements being considered for the feedback system is to display
the average order fulfillment time so you have an idea of how long you are likely
to wait.
|
Order fulfillment is in the most general sense the complete process from point
of sales inquiry to delivery of a product to the customer
|
|
| | The proposal is that the clock stops when the seller marks the order as shipped.
Tracking numbers add extra trust, but it was brought up that tracking is unavailable
or very expensive in some countries.
|
Then it is shipping time and not order fulfillment, so first one to mark shipped,
least time between paid and seller marking shipped wins.
| | | | How can BrickLink rate a seller for the amount of time it takes when BrickLink
does not have a recommended time? Isn't that like the police stopping you
for speeding when no speed limit is posted?
|
Bricklink is not proposing a rating system. The plan is simply to show the seller's
average fulfillment time. That way a buyer can easily decide for himself who
meets his own criteria. If he's in a hurry, he may choose someone who averages
two days. If he's in no hurry, he might pick someone who averages five or
seven.
|
And the proof you are using is what the seller claims, isn't that the splash
page
Talk about let the fox watch the chicken coop.
So if a seller marks shipped as soon as it is paid averaging a 2 hour shipment
time and then shipping it tomorrow, he will be rated by BrickLink as a faster
shipper than one who actually gets it shipped in 8 hours then marks the order
shipped, yes that would be BrickLink rating a store and falsely. I think this
helps a buyer become dumber as all the info is in feedback and splash pages.
Spend the time to help a buyer read and understand feedback and you will be helping
the buyer. Every seller SHOULD contact the buyer within 3 days of purchase. That
is in ink. But as BrickLink does not have an acceptable time to place an order
shipped every seller now is meeting the requirement of shipping time 100%. Ever
since the round tables started this is a monthly discussion by it seems to me
the same people. I've been here 10 years and never heard this before the
last 6 months. So many things can be done to help the buyer and time is wasted
on info as this that can be half real and half false information.
|
I hope you'll read the recap from Bricklink before drawing too many conclusions.
There will be no rating of fulfillment time, only data. The system as currently
proposed does not break it down by hours and minutes but by days. It will be
up to the buyer to use the information as he wishes. If he doesn't care about
when his order arrives, then he's not likely to choose one seller over another
based on this number.
Again, this is only one small part of a well-thought-out plan to increase trust
and transparency for everyone. Yes, there will be dishonest sellers. When the
new verification and feedback systems are in place, it's going to be much
more difficult for dishonest sellers to get established and do business here.
This is just one part of that plan. Please look at the whole picture.
|
Agreed with 62bricks on this one. The team's plan was very well thought
out. Marvin and his team were peppered with questions from a room full of concerned
buyers/sellers/catalog contributors. This is not a rating system. It is a way
to provide more objective data to buyers. There is a separate section that displays
the subjective data such as feedback. If you look at the slide shows he often
outlines the goals they want to accomplish, with side effects they want to avoid...then
lays out the plan to work toward the goals.
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| | | | | Author: | pumbaugh | | Posted: | Jun 23, 2015 20:32 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
It was presented at the roundtable meeting in Chicago that some metrics may be
available via somewhat of a scorecard for buyers to see prior to purchasing.
I believe average processing times, feedback breakdowns, # of cancelled orders,
# orders received, NRS/NSS were displayed on the scorecard. As well as the layout
of the various new terms of verified/trusted/unverified etc.
Patrick
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| | | | | Author: | theboystoys | | Posted: | Jun 23, 2015 21:00 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
Many years ago I ran a garage for Walmart and they decided they wanted 90% of
all oil changes done in 15 minutes or less and tires done in 40 minutes or less.
They called it their 15/40 percentages. When this program started they used paper
work orders. I filled out the times on the in and out accurately and was able
to achieve about 65% on oil and 80% on tires. The 9 other stores in my district
were able to achieve 90% + week after week. I'd get yelled at by my boss,
the other managers would heckle my store. Then one day they went "paperless"
and did every work order through a new computer system. All of a sudden the percentages
on the other 9 stores dropped well below 20% and mine stayed unchanged.
The district meetings were enjoyable immediately after the switch.
It didn't take long for the managers who were being yelled at to figure out
a way to manipulate the computer tracking by simply filling out an old paper
work order when the customer arrived, perform the service, then everything was
done in the computers after the fact.
My long winded point is if the system relies totally on honesty, many will find
a way to manipulate it anyway.
Matt
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| | | | | | | Author: | Rolex_Bricks | | Posted: | Jun 24, 2015 00:37 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, theboystoys writes:
| | In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
Many years ago I ran a garage for Walmart and they decided they wanted 90% of
all oil changes done in 15 minutes or less and tires done in 40 minutes or less.
They called it their 15/40 percentages. When this program started they used paper
work orders. I filled out the times on the in and out accurately and was able
to achieve about 65% on oil and 80% on tires. The 9 other stores in my district
were able to achieve 90% + week after week. I'd get yelled at by my boss,
the other managers would heckle my store. Then one day they went "paperless"
and did every work order through a new computer system. All of a sudden the percentages
on the other 9 stores dropped well below 20% and mine stayed unchanged.
The district meetings were enjoyable immediately after the switch.
It didn't take long for the managers who were being yelled at to figure out
a way to manipulate the computer tracking by simply filling out an old paper
work order when the customer arrived, perform the service, then everything was
done in the computers after the fact.
My long winded point is if the system relies totally on honesty, many will find
a way to manipulate it anyway.
Matt
|
At the end of the day, these types of changes will be pointless. The people
who can't figure out if a seller is worth placing an order with through the
current feedback system won't be able to figure it out with more data either.
They won't take the time to read the data anyway.
|
|
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| | | | | | | | | Author: | theboystoys | | Posted: | Jun 24, 2015 11:53 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, Rolex_Bricks writes:
| | In Suggestions, theboystoys writes:
| | In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
Many years ago I ran a garage for Walmart and they decided they wanted 90% of
all oil changes done in 15 minutes or less and tires done in 40 minutes or less.
They called it their 15/40 percentages. When this program started they used paper
work orders. I filled out the times on the in and out accurately and was able
to achieve about 65% on oil and 80% on tires. The 9 other stores in my district
were able to achieve 90% + week after week. I'd get yelled at by my boss,
the other managers would heckle my store. Then one day they went "paperless"
and did every work order through a new computer system. All of a sudden the percentages
on the other 9 stores dropped well below 20% and mine stayed unchanged.
The district meetings were enjoyable immediately after the switch.
It didn't take long for the managers who were being yelled at to figure out
a way to manipulate the computer tracking by simply filling out an old paper
work order when the customer arrived, perform the service, then everything was
done in the computers after the fact.
My long winded point is if the system relies totally on honesty, many will find
a way to manipulate it anyway.
Matt
|
At the end of the day, these types of changes will be pointless. The people
who can't figure out if a seller is worth placing an order with through the
current feedback system won't be able to figure it out with more data either.
They won't take the time to read the data anyway.
|
I agree. Accountability and responsibility are quickly being replaced with entitlement
and victimization. At least that's my perspective here in the USA, hopefully
I'm wrong. But if I'm right it needs to change quickly.
Matt
|
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| | | | | | | Author: | yorbrick | | Posted: | Jun 24, 2015 07:02 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 25 times | | Topic: | Suggestions | |
|
| In Suggestions, theboystoys writes:
| | In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
Many years ago I ran a garage for Walmart and they decided they wanted 90% of
all oil changes done in 15 minutes or less and tires done in 40 minutes or less.
They called it their 15/40 percentages. When this program started they used paper
work orders. I filled out the times on the in and out accurately and was able
to achieve about 65% on oil and 80% on tires. The 9 other stores in my district
were able to achieve 90% + week after week. I'd get yelled at by my boss,
the other managers would heckle my store. Then one day they went "paperless"
and did every work order through a new computer system. All of a sudden the percentages
on the other 9 stores dropped well below 20% and mine stayed unchanged.
The district meetings were enjoyable immediately after the switch.
It didn't take long for the managers who were being yelled at to figure out
a way to manipulate the computer tracking by simply filling out an old paper
work order when the customer arrived, perform the service, then everything was
done in the computers after the fact.
My long winded point is if the system relies totally on honesty, many will find
a way to manipulate it anyway.
Matt
|
Fairly simple really, a seller could mark the item as shipped, then get on packing
it.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | therobo | | Posted: | Jun 24, 2015 07:12 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, mabccc writes:
| | In Suggestions, theboystoys writes:
| | In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
Many years ago I ran a garage for Walmart and they decided they wanted 90% of
all oil changes done in 15 minutes or less and tires done in 40 minutes or less.
They called it their 15/40 percentages. When this program started they used paper
work orders. I filled out the times on the in and out accurately and was able
to achieve about 65% on oil and 80% on tires. The 9 other stores in my district
were able to achieve 90% + week after week. I'd get yelled at by my boss,
the other managers would heckle my store. Then one day they went "paperless"
and did every work order through a new computer system. All of a sudden the percentages
on the other 9 stores dropped well below 20% and mine stayed unchanged.
The district meetings were enjoyable immediately after the switch.
It didn't take long for the managers who were being yelled at to figure out
a way to manipulate the computer tracking by simply filling out an old paper
work order when the customer arrived, perform the service, then everything was
done in the computers after the fact.
My long winded point is if the system relies totally on honesty, many will find
a way to manipulate it anyway.
Matt
|
Fairly simple really, a seller could mark the item as shipped, then get on packing
it.
|
Which currently a lot of sellers do.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | edeevo | | Posted: | Jun 24, 2015 12:12 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, theboystoys writes:
| | In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
Many years ago I ran a garage for Walmart and they decided they wanted 90% of
all oil changes done in 15 minutes or less and tires done in 40 minutes or less.
They called it their 15/40 percentages. When this program started they used paper
work orders. I filled out the times on the in and out accurately and was able
to achieve about 65% on oil and 80% on tires. The 9 other stores in my district
were able to achieve 90% + week after week. I'd get yelled at by my boss,
the other managers would heckle my store. Then one day they went "paperless"
and did every work order through a new computer system. All of a sudden the percentages
on the other 9 stores dropped well below 20% and mine stayed unchanged.
The district meetings were enjoyable immediately after the switch.
It didn't take long for the managers who were being yelled at to figure out
a way to manipulate the computer tracking by simply filling out an old paper
work order when the customer arrived, perform the service, then everything was
done in the computers after the fact.
My long winded point is if the system relies totally on honesty, many will find
a way to manipulate it anyway.
Matt
|
Exactly! Nothing beats consistently doing it the right way... my fear is that
implementing a new system to *enforce* honesty will only cause initial headaches
for the people who are already being honest in their dealings... and on that
note, it's these sort of positive feedback responses that ensure you are
doing it the right way (glad to say they were for me ):
"SuperFast! This shop beat 7 others by 2 days in getting me my product!"
"A great seller! Received exactly what I ordered, sooner than expected!"
"Everything perfect, as always! Fast shipping, parts as expected. Thank you!"
"One of the best stores for customer service and items packed well. Thanks again"
"Thanks for the great communication and superior customer service!"
...always brings a smile to my face... 
Life is Good.
~Ed.
|
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| | | | | Author: | McScrooge | | Posted: | Jun 24, 2015 01:29 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 29 times | | Topic: | Suggestions | |
|
| In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not... (in many cases you have no choice because you are selecting
the store because they have most of the items on your wanted list)
But at least if I knew that the store had 100 orders ahead of mine I could make
an informed decision whether I wanted to buy from them or if I would be better
off splitting my order across a few stores that have much fewer orders ahead
of mine.
In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
Things that would not count against the seller
- Orders invoiced but not yet paid for by the buyer
You could even display an average for number of days from the day the Buyer marks
the invoice as PAID to the day the SELLER sets the status to SHIPPED. This would
be simpler and tell you how fast a SELLER processes orders on average.
(Hopefully most people are honest... once again I've had a seller outright
lie and tell me that they shipped something out, but when I actually received
the item I can see what date it was post marked, and it's more than 2 weeks
later.. I understand people get busy and they have lives... but at least be
honest about it)
|
Those kind of information may be interesting for a buyer. But in some cases it
is not very expressive. It can even be misleading. Me for example do process
orders with low lot numbers by priority. When I have 2 order with 100 lots each
to process and you make an order with only 10 lots - then you will get your invoice
first and I will ship your package immediately while the two others may wait
a few days longer. But if there are 5 orders with 10 lots each, your order is
at the end of the queue. But it would only take 1-2 days anyway. So I think it
would be better, a seller could enter a queue position or a time estimate
or something like that. It is difficult I think.
|
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| | | | | Author: | ToriHada | | Posted: | Jun 24, 2015 10:06 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 50 times | | Topic: | Suggestions | |
|
| This has been suggested and rejected before. I again vote no.
In Suggestions, activoice writes:
| | I find that some stores process orders a lot faster than other stores. Most
of the time this is proportionate to the number of outstanding orders that the
store has yet to fill (IE how backlogged they are)
|
The number of outstanding orders is much less important than the number of people
or amount of time sellers can devote to processing those orders. Thus, for example,
full-time business sellers with employees can more easily and quickly process
a 20-order queue, whereas a solo part-time seller with a busy real-world day
job may need a lot more time to process only 5 orders.
| | In some cases I've waited 3 weeks from the day I paid for an order until
it was actually shipped.
|
If this bothers you, it can be better addressed via feedback.
| |
From a buyers perspective if I knew how many orders there were ahead of mine
it would help me make a decision as to whether or not I was going to order from
this store or not...
|
Knowing the number of orders ahead of you won't help you estimate how quickly
you will get your order. Sometimes the longer lines at the supermarket move faster
than the shorter lines because the cashier is quicker, there are less items in
the carts ahead of yours, and customers aren't pestering the cashier with
price checks or writing checks. I don't know how many times I changed lines
in the store or traffic just to see the line I just left begin moving faster
and wind up ahead of me.
| | In the brick and mortar world it's like being in a food court... I could
really want Chipotle, but I can see they've got a huge line... but hey there's
no line at Subway... that's good enough... I'll go there...
|
LOL. My wife often tells me that you can get a good feel for the quality of food,
products and services by the number of customers waiting to be served. There
is a reason why some restaurants and stores are busier than others. And again,
shorter lines do not necessarily mean faster service.
Oh, and how would you handle orders that buyers want keep open? I usually have
one or two orders open at any given time. Sometimes they stay open for as long
as a month before the buyer finally finishes orders. These open orders can greatly
skewer the data.
THor
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| | | | | Author: | Teup | | Posted: | Jun 24, 2015 11:31 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 25 times | | Topic: | Suggestions | |
|
| I'm against it, though I don't feel like discussing it  However a techical
point;
In Suggestions, activoice writes:
| | So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
|
This is impossible for off-site payment. There's no way of knowing whether
the payment has been made.
If we'd base the figures on whether the buyer has indicated payment has been
sent, we're at the mercy of the buyer's accuracy of communication and
the speed of the payment method. If a buyer shops with me during the weekend
and the bank transfer arrives on monday, that would unfairly count against me.
|
|
| | | | | | | | | |
| | | | | | | Author: | Teup | | Posted: | Jun 24, 2015 11:38 | | Subject: | Re: Display number of orders store is yet to proc | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | I'm against it, though I don't feel like discussing it However a techical
point;
In Suggestions, activoice writes:
| | So what would count against the seller would be things like
- Order Placed but not yet invoiced
- Orders Paid for by the buyer but not yet shipped
|
This is impossible for off-site payment. There's no way of knowing whether
the payment has been made.
If we'd base the figures on whether the buyer has indicated payment has been
sent, we're at the mercy of the buyer's accuracy of communication and
the speed of the payment method. If a buyer shops with me during the weekend
and the bank transfer arrives on monday, that would unfairly count against me.
|
OK something a bit more on the topic content; I find that stores that save up
orders and ship and/or invoice, say, twice a week tend to be the kind of stores
that are larger, more professional, more accurate, and have better and more consistent
service. It's easy for a hobby guy to do everyhting right away but that does
not necessarily make him a good seller.
As I've stressed before, I don't think these statistics should be used,
but if they are, they should only be used when it exceeds a normal margin. Otherwise
it's actually misinformation rather than information.
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Canada, Ontario
USA, California
United Kingdom, England
Germany, Berlin
Netherlands, Utrecht