| Discussion Forum: Thread 153787 |
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| | | Author: | Andy_Bell  | | Posted: | Jun 11, 2013 10:13 | | Subject: | change auto store closure action and notice | | Viewed: | 177 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Currently sellers have the option to autoclose their stores after 3+ days voluntarily.
http://www.bricklink.com/help.asp?helpID=19
Or they system will delete your inventory BUT not close the store after 180 days
of inactivity
http://www.bricklink.com/help.asp?helpID=116
Items for Sale - If a seller has not logged into BrickLink for 180 days and has
items for sale in their store, they will be notified by e-mail to login. If they
do not login within 2 weeks from this notice then their items for sale will be
deleted.
This process seems too long before system action and the consequences too abrupt.
I suggest a more sensible approach:
Seller does not log into to BL for 30 days; then an e-mail reminder with 3
days to log on (normal order processing expectation); if no log on then store
is closed. Closure notified by e-mail.
Monthly e-mails notifying that store is closed and 180 days of inactivity your
inventory will be deleted.
If a seller has had no reason to log into BrickLink for 1 month and don't
respond to e-mail with in days. How are they going to respond to an order within
3 days?
They only have to log in for a few seconds. So it is not a big burden - basically
verifies they are still alive and have current contact information.
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| | | | | Author: | therobo | | Posted: | Jun 11, 2013 10:25 | | Subject: | Re: change auto store closure action and notice | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, Andy_Bell writes:
| | Currently sellers have the option to autoclose their stores after 3+ days voluntarily.
http://www.bricklink.com/help.asp?helpID=19
Or they system will delete your inventory BUT not close the store after 180 days
of inactivity
http://www.bricklink.com/help.asp?helpID=116
Items for Sale - If a seller has not logged into BrickLink for 180 days and has
items for sale in their store, they will be notified by e-mail to login. If they
do not login within 2 weeks from this notice then their items for sale will be
deleted.
This process seems too long before system action and the consequences too abrupt.
I suggest a more sensible approach:
Seller does not log into to BL for 30 days; then an e-mail reminder with 3
days to log on (normal order processing expectation); if no log on then store
is closed. Closure notified by e-mail.
Monthly e-mails notifying that store is closed and 180 days of inactivity your
inventory will be deleted.
If a seller has had no reason to log into BrickLink for 1 month and don't
respond to e-mail with in days. How are they going to respond to an order within
3 days?
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Of course I voted a big NO.
Why do you want to forbid to close a store for more than 30 days and not reading
e-mails during that time?
Ronald
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They only have to log in for a few seconds. So it is not a big burden - basically
verifies they are still alive and have current contact information.
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| | | | | | | Author: | Andy_Bell | | Posted: | Jun 11, 2013 10:43 | | Subject: | Re: change auto store closure action and notice | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, therobo writes:
| | | | If a seller has had no reason to log into BrickLink for 1 month and don't
respond to e-mail with in days. How are they going to respond to an order within
3 days?
|
Of course I voted a big NO.
Why do you want to forbid to close a store for more than 30 days and not reading
e-mails during that time?
Ronald
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I think you misunderstand the suggestion.
If a seller has not logged onto BrickLink in 30 days and does not then respond
to an e-mail in 3 days the store is closed.
Present system allows the seller / store to be idle for 180 days and then the
inventory is deleted.
The standard expectation is that sellers respond to orders within 3 days. So
if a seller has been so busy with other things they have not stopped into to
BL to check on something (perhaps did I get an order with no e-mail notice...)
AND does not respond to an e-mail. How do you expect they will actually complete
an order.
I have placed an order at a 'ghost' store and nothing like wasted time
and effort and missed opportunity when the parts could have been had elsewhere.
While the seller does not respond for 4-5 days to the order, to follow-up e-mails,
then the NRS e-mails, no response, 7-10 days later you give up, leave a negative
and move on. Does this make sense?
Maybe they are out of touch for a valid reason (e-mail down, extended sickness,
etc.) But if we are looking to move to a system of automated check out with
payment at time of order.... The default not logged in time might be shorter
perhaps should be a week.
If I place an order of any amount and pay for it, I have a reasonable expectation
that it will be processed and shipped in a reasonable time frame. In fact the
confirmation e-mails give 3 days as that time frame. Why should my funds be in
limbo hold to an NRS? Then I have to get PayPal and financial institutions involved
to get my money back?
Does that make sense?
If they can't log onto BrickLink once a month or respond to an e-mail within
3 days, should they be an 'active' seller?
Andy
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| | | | | | | | | Author: | Andy_Bell | | Posted: | Jun 11, 2013 10:52 | | Subject: | Re: change auto store closure action and notice | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, Andy_Bell writes:
| | If they can't log onto BrickLink once a month or respond to an e-mail within
3 days, should they be an 'active' seller?
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As with the current circumstances there can be some grace when there are known
server issues. The 'clock' could be reset for everyone - or the process
paused system-wide for 30 days.
This is not an attempt to remove legitimate sellers - just those who have lost
interest or for some reason are unavailable.
The autoclose was added to help when live takes precedence over BrickLink. AFIK
it is voluntary and the system action at 180 days is too long and then overly
harsh - deleting inventory - IMHO.
I don't know what the volume of NRS problem orders are, but certainly this
would eliminate some.
Andy
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| | | | | | | | | Author: | therobo | | Posted: | Jun 11, 2013 10:55 | | Subject: | Re: change auto store closure action and notice | | Viewed: | 29 times | | Topic: | Suggestions | |
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| In Suggestions, Andy_Bell writes:
| | In Suggestions, therobo writes:
| | | | If a seller has had no reason to log into BrickLink for 1 month and don't
respond to e-mail with in days. How are they going to respond to an order within
3 days?
|
Of course I voted a big NO.
Why do you want to forbid to close a store for more than 30 days and not reading
e-mails during that time?
Ronald
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I think you misunderstand the suggestion.
If a seller has not logged onto BrickLink in 30 days and does not then respond
to an e-mail in 3 days the store is closed.
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Small stores with tiny inventory might not get orders for more than 30 days.
Why should the system send e-mails to such stores?
How would you know that such stores would not react within hours if they would
get an order?
I once ordered from such a store (they had 2 lots sitting there for a long time)
and after 2 days I had my invoice.
Ronald
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| | | | | | | | | | | Author: | Andy_Bell | | Posted: | Jun 11, 2013 11:38 | | Subject: | Re: change auto store closure action and notice | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, therobo writes:
| | In Suggestions, Andy_Bell writes:
| | In Suggestions, therobo writes:
| | | | If a seller has had no reason to log into BrickLink for 1 month and don't
respond to e-mail with in days. How are they going to respond to an order within
3 days?
|
Of course I voted a big NO.
Why do you want to forbid to close a store for more than 30 days and not reading
e-mails during that time?
Ronald
|
I think you misunderstand the suggestion.
If a seller has not logged onto BrickLink in 30 days and does not then respond
to an e-mail in 3 days the store is closed.
|
Small stores with tiny inventory might not get orders for more than 30 days.
Why should the system send e-mails to such stores?
How would you know that such stores would not react within hours if they would
get an order?
I once ordered from such a store (they had 2 lots sitting there for a long time)
and after 2 days I had my invoice.
Ronald
|
Your example highlights the issue.
Your first line "small stores may not get an order for 30 days" this is true
and has nothing to do with the suggestion.
The suggestion is they have not logged onto BrickLink (visited a page on the
site where they had to sign in) in 30 days.
Unless you know the seller personally - How do you know they have or have not
been on the site in 30 days prior to placing your order? You don't; once
you place the order you can see when they last logged in.
If they have other site activity that you see/know of - in those cases it is
because they logged in (or you had some personal interaction outside of BL).
Those seller/stores are not an issue. They are active; they logged in.
Tanking your example small store, two items been sitting there a while, say 180
days and without notice the inventory is deleted and the store remains open.
So it is possible that on day 179 you purchase one or both of those items and
the sale goes well.
It is also possible and more likely that you place the order and never hear anything
from the seller.
Remember this is a seller who has not signed into BrickLink for 179 days for
any reason! Not buy something, post to the forum or new inventory, update inventory,
NO activity.
A half a year is a long time. Circumstances can change widely in 6 months.
So in your opinion what is a reasonable time frame in which a person who has
product for sale on this site should stop into have a look around? Even if you
think 180 days, does it not make sense to get an e-mail from BrickLink that your
inventory is about to be deleted prior to the deletion? Does it make more sense
to close the store? Why just dump the inventory and leave the store open? Are
new sellers aware of this?
Andy
p.s. From my way of thinking a prudent seller (on-line or otherwise) checks on
their 'store' and 'stuff' on at least a monthly basis, and probably
much more often depending on the circumstances. As a landlord I check on the
rental house at least monthly, can you imagine ignoring your rental house or
other business for 6 months?
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| | | | | | | | | | | | | Author: | therobo | | Posted: | Jun 11, 2013 19:29 | | Subject: | Re: change auto store closure action and notice | | Viewed: | 47 times | | Topic: | Suggestions | |
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| In Suggestions, Andy_Bell writes:
| | In Suggestions, therobo writes:
| | In Suggestions, Andy_Bell writes:
| | In Suggestions, therobo writes:
| | | | If a seller has had no reason to log into BrickLink for 1 month and don't
respond to e-mail with in days. How are they going to respond to an order within
3 days?
|
Of course I voted a big NO.
Why do you want to forbid to close a store for more than 30 days and not reading
e-mails during that time?
Ronald
|
I think you misunderstand the suggestion.
If a seller has not logged onto BrickLink in 30 days and does not then respond
to an e-mail in 3 days the store is closed.
|
Small stores with tiny inventory might not get orders for more than 30 days.
Why should the system send e-mails to such stores?
How would you know that such stores would not react within hours if they would
get an order?
I once ordered from such a store (they had 2 lots sitting there for a long time)
and after 2 days I had my invoice.
Ronald
|
Your example highlights the issue.
Your first line "small stores may not get an order for 30 days" this is true
and has nothing to do with the suggestion.
The suggestion is they have not logged onto BrickLink (visited a page on the
site where they had to sign in) in 30 days.
Unless you know the seller personally - How do you know they have or have not
been on the site in 30 days prior to placing your order? You don't; once
you place the order you can see when they last logged in.
If they have other site activity that you see/know of - in those cases it is
because they logged in (or you had some personal interaction outside of BL).
Those seller/stores are not an issue. They are active; they logged in.
Tanking your example small store, two items been sitting there a while, say 180
days and without notice the inventory is deleted and the store remains open.
So it is possible that on day 179 you purchase one or both of those items and
the sale goes well.
It is also possible and more likely that you place the order and never hear anything
from the seller.
Remember this is a seller who has not signed into BrickLink for 179 days for
any reason! Not buy something, post to the forum or new inventory, update inventory,
NO activity.
A half a year is a long time. Circumstances can change widely in 6 months.
So in your opinion what is a reasonable time frame in which a person who has
product for sale on this site should stop into have a look around? Even if you
think 180 days, does it not make sense to get an e-mail from BrickLink that your
inventory is about to be deleted prior to the deletion? Does it make more sense
to close the store? Why just dump the inventory and leave the store open? Are
new sellers aware of this?
Andy
p.s. From my way of thinking a prudent seller (on-line or otherwise) checks on
their 'store' and 'stuff' on at least a monthly basis, and probably
much more often depending on the circumstances. As a landlord I check on the
rental house at least monthly, can you imagine ignoring your rental house or
other business for 6 months?
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Hi Andy,
not logging in to BrickLink does not mean that someone does nor care for his
business.
To me it seems that your greatest concern is with sellers not responding within
the suggested 3-days timeframe.
As noted above, some stores don't get orders for a long time, so there is
no need to log in. But you're right, what we don't know is if a seller
without orders over a long timeframe would react in reasonable time when out
of the blue an order comes in, say after 60 days of inactivity.
To not bother all those pseudo-inactive stores that do care for their stores
when orders come in, wouldn't it be better to suggest to only close stores
if they would not react (=log in) within 3 days *after an order comes in*? Why
should any inventory be deleted before 180 days + 2 weeks as it is now?
Ronald
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| | | | | | | | | | | | | | | Author: | Andy_Bell | | Posted: | Dec 5, 2013 20:10 | | Subject: | Re: change auto store closure action and notice | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, therobo writes:
Why
| | should any inventory be deleted before 180 days + 2 weeks as it is now?
Ronald
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NOT suggested to delete anything earlier than present only to close store sooner.
suggestion
Seller does not log into to BL for 30 days; then an e-mail reminder with 3
days to log on (normal order processing expectation); if no log on then store
is closed. Closure notified by e-mail.
Monthly e-mails notifying that store is closed and 180 days of inactivity your
inventory will be deleted.
With that in mind: the default value for the voluntary store closure action could
be yes and 34 days.
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| | | | | Author: | Andy_Bell | | Posted: | Jun 11, 2013 10:28 | | Subject: | Re: change auto store closure action and notice | | Viewed: | 34 times | | Topic: | Suggestions | |
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| In Suggestions, Andy_Bell writes:
| | Currently sellers have the option to autoclose their stores after 3+ days voluntarily.
http://www.bricklink.com/help.asp?helpID=19
Or they system will delete your inventory BUT not close the store after 180 days
of inactivity
http://www.bricklink.com/help.asp?helpID=116
Items for Sale - If a seller has not logged into BrickLink for 180 days and has
items for sale in their store, they will be notified by e-mail to login. If they
do not login within 2 weeks from this notice then their items for sale will be
deleted.
This process seems too long before system action and the consequences too abrupt.
I suggest a more sensible approach:
Seller does not log into to BL for 30 days; then an e-mail reminder with 3
days to log on (normal order processing expectation); if no log on then store
is closed. Closure notified by e-mail.
Monthly e-mails notifying that store is closed and 180 days of inactivity your
inventory will be deleted.
If a seller has had no reason to log into BrickLink for 1 month and don't
respond to e-mail with in days. How are they going to respond to an order within
3 days?
They only have to log in for a few seconds. So it is not a big burden - basically
verifies they are still alive and have current contact information.
|
With that in mind: the default value for the voluntary store closure action could
be yes and 34 days. Then the processes would be in sync. If the seller changes
the values, then an inline notice would show the system activity schedule.
On of the items I like about Android is that instead of showing check boxes it
shows the value of your selection in the description:
"Sleep"
"After 2 minutes of activity"
or
"Auto Advance"
"Show conversation list after you archive or delete"
or
"Show newer conversations after you archive or delete"
The point being when the user opts for a shorter than default time.
Your store will autoclose in 14 days without logging in. Your inventory will
be deleted after 180 days without logging in.
Where if a seller attempts to set the autoclose further than 33 days it might
say:
Your store will autoclose in 33 days without logging in, this is the system
maximum length for an inactive seller. You inventory will be deleted in 180 days
without logging in.
In some sense it is the options - with 'help' statement or policy all
in one.
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| | | | | | | Author: | Andy_Bell | | Posted: | Dec 30, 2014 11:39 | | Subject: | Re: change auto store closure action and notice | | Viewed: | 35 times | | Topic: | Suggestions | |
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| I want to bump this suggestion. And remind encourage new sellers to set their
autoclose settings.
Life happens.
I just waited 10 days for an invoice from a small store with under 100 fb.
I sent a couple 'hello' e-mails at day 4 and day 8 with no response.
They e-mailed this morning to say they had been gone 3 weeks. They did not say
why. But the did accumulate a couple negatives and neutrals during this time
from other buyers.
I don't understand why if the standard time frame for response to an order
in 3 days, why the store is not autoclosed if the seller does not log into BrickLink
within 4 days? Or a week or something...
Unless it has changed - Now it is nothing for 180 days and then profile/inventory
deleted. How does this make any sense?
Andy
In Suggestions, Andy_Bell writes:
| | In Suggestions, Andy_Bell writes:
| | Currently sellers have the option to autoclose their stores after 3+ days voluntarily.
http://www.bricklink.com/help.asp?helpID=19
Or they system will delete your inventory BUT not close the store after 180 days
of inactivity
http://www.bricklink.com/help.asp?helpID=116
Items for Sale - If a seller has not logged into BrickLink for 180 days and has
items for sale in their store, they will be notified by e-mail to login. If they
do not login within 2 weeks from this notice then their items for sale will be
deleted.
This process seems too long before system action and the consequences too abrupt.
I suggest a more sensible approach:
Seller does not log into to BL for 30 days; then an e-mail reminder with 3
days to log on (normal order processing expectation); if no log on then store
is closed. Closure notified by e-mail.
Monthly e-mails notifying that store is closed and 180 days of inactivity your
inventory will be deleted.
If a seller has had no reason to log into BrickLink for 1 month and don't
respond to e-mail with in days. How are they going to respond to an order within
3 days?
They only have to log in for a few seconds. So it is not a big burden - basically
verifies they are still alive and have current contact information.
|
With that in mind: the default value for the voluntary store closure action could
be yes and 34 days. Then the processes would be in sync. If the seller changes
the values, then an inline notice would show the system activity schedule.
On of the items I like about Android is that instead of showing check boxes it
shows the value of your selection in the description:
"Sleep"
"After 2 minutes of activity"
or
"Auto Advance"
"Show conversation list after you archive or delete"
or
"Show newer conversations after you archive or delete"
The point being when the user opts for a shorter than default time.
Your store will autoclose in 14 days without logging in. Your inventory will
be deleted after 180 days without logging in.
Where if a seller attempts to set the autoclose further than 33 days it might
say:
Your store will autoclose in 33 days without logging in, this is the system
maximum length for an inactive seller. You inventory will be deleted in 180 days
without logging in.
In some sense it is the options - with 'help' statement or policy all
in one.
|
I want to bump this suggestion. And remind encourage new sellers to set their
autoclose settings.
Life happens.
I just waited 10 days for an invoice from a small store with under 100 fb.
I sent a couple 'hello' e-mails at day 4 and day 8 with no response.
They e-mailed this morning to say they had been gone 3 weeks. They did not say
why. But the did accumulate a couple negatives and neutrals during this time
from other buyers.
I don't understand why if the standard time frame for response to an order
in 3 days, why the store is not autoclosed if the seller does not log into BrickLink
within 4 days? Or a week or something...
Unless it has changed - Now it is nothing for 180 days and then inventory deleted.
How does this make any sense?
Andy
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USA, Alabama
Germany, Berlin