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| | | Author: | kzinti  | | Posted: | Feb 22, 2012 18:06 | | Subject: | Favorite - Least Favorite... | | Viewed: | 282 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| There have been several previous discussions on Favorite - Least Favorite status
in the past. One of the points raised was regarding the current inability to
receive some sort of comment from someone who has Favorited or Least Favorited
your store. As a Seller, I must always be looking for ways to improve, so how
can I do that when I don't know why someone has placed me as a Least Favorite.
I know the commenting was disabled due to abuse of the system, so what I would
like to propose is a predefined set of choices and checkboxes so a Buyer can
simply check the box on High Shipping Cost, Slow Shipment or any number of problems
encountered. This would be done anonymously, unless a checkbox for Contact Buyer
was checked, which would reveal your UserID to the Seller. The difficult part
would be to put together a short list of reasons to make checkboxes for. The
most common seem to be:
Store Terms: Confusing, Fees, Other
Customer Service: Communication, Resolution
Shipping: High, Slow, Packaging
Quality: Condition, Correct, Packaging
Other: Other
These are all things that would point the Seller in the right direction to effect
changes. Store Terms, are they confusing, do they outline excessive fees, or
is there something else about them that needs to be examined. Customer Service,
is the Seller communicationg with their customer, do they satisfactorily resolve
issues. Shipping, is the cost too high, are they slow to get orders out and is
the packaging sufficient to protect orders. Quality, are the items in the stated
condition, is the order correct and was there sufficient packaging or were items
all thrown into one bag. Other would be just that, anything other than those
reasons. It may not tell you much by itself, but at least all the other items
not selected can probably be ruled out.
I'm sure there are others, so feel free to discuss.
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| | | | | Author: | istokg | | Posted: | Feb 22, 2012 18:26 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 101 times | | Topic: | Suggestions | |
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| I nominate myself as the least fast shipper in Bricklink... but also the one
who adds the most freebies (guilt LEGO).
I'm not happy about it... there's a ton of freebies I keep giving away! 
Gary Istok
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| | | | | | | Author: | kzinti | | Posted: | Feb 22, 2012 19:01 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 73 times | | Topic: | Suggestions | |
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| In Suggestions, istokg writes:
| | I nominate myself as the least fast shipper in Bricklink... but also the one
who adds the most freebies (guilt LEGO).
I'm not happy about it... there's a ton of freebies I keep giving away!
Gary Istok
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Jon has been doing better, so you may have slipped to #1. It doesn't make it
any easier that I keep piling stuff up on the original order. Like just now...
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| | | | | Author: | Tracyd | | Posted: | Feb 23, 2012 08:19 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, kzinti writes:
| | There have been several previous discussions on Favorite - Least Favorite status
in the past. One of the points raised was regarding the current inability to
receive some sort of comment from someone who has Favorited or Least Favorited
your store. As a Seller, I must always be looking for ways to improve, so how
can I do that when I don't know why someone has placed me as a Least Favorite.
I know the commenting was disabled due to abuse of the system, so what I would
like to propose is a predefined set of choices and checkboxes so a Buyer can
simply check the box on High Shipping Cost, Slow Shipment or any number of problems
encountered. This would be done anonymously, unless a checkbox for Contact Buyer
was checked, which would reveal your UserID to the Seller. The difficult part
would be to put together a short list of reasons to make checkboxes for. The
most common seem to be:
Store Terms: Confusing, Fees, Other
Customer Service: Communication, Resolution
Shipping: High, Slow, Packaging
Quality: Condition, Correct, Packaging
Other: Other
These are all things that would point the Seller in the right direction to effect
changes. Store Terms, are they confusing, do they outline excessive fees, or
is there something else about them that needs to be examined. Customer Service,
is the Seller communicationg with their customer, do they satisfactorily resolve
issues. Shipping, is the cost too high, are they slow to get orders out and is
the packaging sufficient to protect orders. Quality, are the items in the stated
condition, is the order correct and was there sufficient packaging or were items
all thrown into one bag. Other would be just that, anything other than those
reasons. It may not tell you much by itself, but at least all the other items
not selected can probably be ruled out.
I'm sure there are others, so feel free to discuss.
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Sure but we need to add:
Disagreed with a forum post.
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| | | | | | | Author: | kzinti | | Posted: | Feb 23, 2012 11:29 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, Tracyd writes:
| | In Suggestions, kzinti writes:
| | There have been several previous discussions on Favorite - Least Favorite status
in the past. One of the points raised was regarding the current inability to
receive some sort of comment from someone who has Favorited or Least Favorited
your store. As a Seller, I must always be looking for ways to improve, so how
can I do that when I don't know why someone has placed me as a Least Favorite.
I know the commenting was disabled due to abuse of the system, so what I would
like to propose is a predefined set of choices and checkboxes so a Buyer can
simply check the box on High Shipping Cost, Slow Shipment or any number of problems
encountered. This would be done anonymously, unless a checkbox for Contact Buyer
was checked, which would reveal your UserID to the Seller. The difficult part
would be to put together a short list of reasons to make checkboxes for. The
most common seem to be:
Store Terms: Confusing, Fees, Other
Customer Service: Communication, Resolution
Shipping: High, Slow, Packaging
Quality: Condition, Correct, Packaging
Other: Other
These are all things that would point the Seller in the right direction to effect
changes. Store Terms, are they confusing, do they outline excessive fees, or
is there something else about them that needs to be examined. Customer Service,
is the Seller communicationg with their customer, do they satisfactorily resolve
issues. Shipping, is the cost too high, are they slow to get orders out and is
the packaging sufficient to protect orders. Quality, are the items in the stated
condition, is the order correct and was there sufficient packaging or were items
all thrown into one bag. Other would be just that, anything other than those
reasons. It may not tell you much by itself, but at least all the other items
not selected can probably be ruled out.
I'm sure there are others, so feel free to discuss.
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Sure but we need to add:
Disagreed with a forum post
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Perhaps one simply put as Personal?
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| | | | | Author: | bagelboybugle | | Posted: | Feb 23, 2012 08:35 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, kzinti writes:
| | There have been several previous discussions on Favorite - Least Favorite status
in the past. One of the points raised was regarding the current inability to
receive some sort of comment from someone who has Favorited or Least Favorited
your store. As a Seller, I must always be looking for ways to improve, so how
can I do that when I don't know why someone has placed me as a Least Favorite.
Store Terms: Confusing, Fees, Other
Customer Service: Communication, Resolution
Shipping: High, Slow, Packaging
Quality: Condition, Correct, Packaging
Other: Other
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yes in principle, but I think it needs additional safeguards to be put in place.
Realistically, to prevent sellers from working out who said what, you would need
to build in a minimum of at least 10, but preferably more before any results
are displayed, and even then, it needs to be in blocks of multiples to prevent
someone from working out which person least faved them based on the change in
statistical info.
For most sellers, the necessary safeguards prevent this from being wholely workable
Gareth
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| | | | | Author: | poobaloo | | Posted: | Feb 23, 2012 11:36 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 46 times | | Topic: | Suggestions | |
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| These are tools to help the buyer keep track of what he likes and doesnt like,
not for sellers to use to further sales... If a buyer wants to share this info
w you he will.
What you're basically saying w this suggestion is that a buyer must be required
to tell you a reason he doesnt like your store, in order to not like your store?
That is a bit... well... it's prying to say the least.
In Suggestions, kzinti writes:
| | There have been several previous discussions on Favorite - Least Favorite status
in the past. One of the points raised was regarding the current inability to
receive some sort of comment from someone who has Favorited or Least Favorited
your store. As a Seller, I must always be looking for ways to improve, so how
can I do that when I don't know why someone has placed me as a Least Favorite.
I know the commenting was disabled due to abuse of the system, so what I would
like to propose is a predefined set of choices and checkboxes so a Buyer can
simply check the box on High Shipping Cost, Slow Shipment or any number of problems
encountered. This would be done anonymously, unless a checkbox for Contact Buyer
was checked, which would reveal your UserID to the Seller. The difficult part
would be to put together a short list of reasons to make checkboxes for. The
most common seem to be:
Store Terms: Confusing, Fees, Other
Customer Service: Communication, Resolution
Shipping: High, Slow, Packaging
Quality: Condition, Correct, Packaging
Other: Other
These are all things that would point the Seller in the right direction to effect
changes. Store Terms, are they confusing, do they outline excessive fees, or
is there something else about them that needs to be examined. Customer Service,
is the Seller communicationg with their customer, do they satisfactorily resolve
issues. Shipping, is the cost too high, are they slow to get orders out and is
the packaging sufficient to protect orders. Quality, are the items in the stated
condition, is the order correct and was there sufficient packaging or were items
all thrown into one bag. Other would be just that, anything other than those
reasons. It may not tell you much by itself, but at least all the other items
not selected can probably be ruled out.
I'm sure there are others, so feel free to discuss.
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| | | | | | | Author: | Tracyd | | Posted: | Feb 23, 2012 11:51 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, poobaloo writes:
| | These are tools to help the buyer keep track of what he likes and doesnt like,
not for sellers to use to further sales... If a buyer wants to share this info
w you he will.
What you're basically saying w this suggestion is that a buyer must be required
to tell you a reason he doesnt like your store, in order to not like your store?
That is a bit... well... it's prying to say the least.
|
Actually he is looking to it as a way to improve his store.
If someone doesn't like something and doesn't tell you, how can you change or
improve it?
With the exception of Personal or Other you might be able to change or improve
your terms.
Most of my least Favs are because of the following:
PayPal fees charged.
High prices.
High handling fees.
Large number of Neutral or Negative FB about condition.
Flat out jerks.
The first 3 could be worked on by a seller.
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| | | | | | | | | Author: | Brettj666 | | Posted: | Feb 23, 2012 12:10 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 29 times | | Topic: | Suggestions | |
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| In Suggestions, Tracyd writes:
| | In Suggestions, poobaloo writes:
| | These are tools to help the buyer keep track of what he likes and doesnt like,
not for sellers to use to further sales... If a buyer wants to share this info
w you he will.
What you're basically saying w this suggestion is that a buyer must be required
to tell you a reason he doesnt like your store, in order to not like your store?
That is a bit... well... it's prying to say the least.
|
Actually he is looking to it as a way to improve his store.
If someone doesn't like something and doesn't tell you, how can you change or
improve it?
With the exception of Personal or Other you might be able to change or improve
your terms.
Most of my least Favs are because of the following:
PayPal fees charged.
High prices.
High handling fees.
Large number of Neutral or Negative FB about condition.
Flat out jerks.
The first 3 could be worked on by a seller.
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Either the reasoning is rational, or irrational.
Rational things like high prices, fees, or irrational things like personal feelings.
I actually don't know if you tell someone that I've least favourited your store
because of your prices, whether that would do anything or not.
Mostly people would say either "I'll give you a coupon" or "Shop somewhere else"
Here's what I have as reasons on my least favourites.
A lot are frankly due to things pointed out in the forum. I think I've stoplisted
one person actually because of something that they've said in the forum (Not
you TraceyD)
The paypal fees probably came from shopping, but maybe came out in the forum
(one did for sure) and a number of them I only know because of the forum.
poor customer service
His NSS issue disuades me from dealing with him
Has communication issues as seen in the forums
INSANE prices
charges for paypal..
charges paypal fees
extremely high prices
outrageous prices, just out to gouge
charges for paypal..
Sells items he does not have.
a ton of 'rules' and passes on fees
way high prices
Doesn't properly handle issues that they are to blame for
and two are blank.
But if I say to a shop, I'm not shopping here with you because you choose to
charge paypal fees, I don't think that would add a lot of value individually.
If they knew that 50 people felt the same way, maybe they'd rather get the business
and suck up the fees.
I don't know.
I am on 3 people's least favourites. I don't know why, but I have bigger things
to worry about.
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| | | | | | | Author: | kzinti | | Posted: | Feb 23, 2012 12:00 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, poobaloo writes:
| | These are tools to help the buyer keep track of what he likes and doesnt like,
not for sellers to use to further sales... If a buyer wants to share this info
w you he will.
What you're basically saying w this suggestion is that a buyer must be required
to tell you a reason he doesnt like your store, in order to not like your store?
That is a bit... well... it's prying to say the least.
In Suggestions, kzinti writes:
| | There have been several previous discussions on Favorite - Least Favorite status
in the past. One of the points raised was regarding the current inability to
receive some sort of comment from someone who has Favorited or Least Favorited
your store. As a Seller, I must always be looking for ways to improve, so how
can I do that when I don't know why someone has placed me as a Least Favorite.
I know the commenting was disabled due to abuse of the system, so what I would
like to propose is a predefined set of choices and checkboxes so a Buyer can
simply check the box on High Shipping Cost, Slow Shipment or any number of problems
encountered. This would be done anonymously, unless a checkbox for Contact Buyer
was checked, which would reveal your UserID to the Seller. The difficult part
would be to put together a short list of reasons to make checkboxes for. The
most common seem to be:
Store Terms: Confusing, Fees, Other
Customer Service: Communication, Resolution
Shipping: High, Slow, Packaging
Quality: Condition, Correct, Packaging
Other: Other
These are all things that would point the Seller in the right direction to effect
changes. Store Terms, are they confusing, do they outline excessive fees, or
is there something else about them that needs to be examined. Customer Service,
is the Seller communicationg with their customer, do they satisfactorily resolve
issues. Shipping, is the cost too high, are they slow to get orders out and is
the packaging sufficient to protect orders. Quality, are the items in the stated
condition, is the order correct and was there sufficient packaging or were items
all thrown into one bag. Other would be just that, anything other than those
reasons. It may not tell you much by itself, but at least all the other items
not selected can probably be ruled out.
I'm sure there are others, so feel free to discuss
|
|
Like feedback, it would not be required, but when you go to add someone to your
least favorite, having those checkbox choices available would certainly help
a store to improve. I would not say it should be mandatory, but anything is better
than the option we currently have, which is none. Even one piece of data is still
data.
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| | | | | | | | | Author: | therobo | | Posted: | Feb 23, 2012 15:33 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 57 times | | Topic: | Suggestions | |
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| In Suggestions, kzinti writes:
| | In Suggestions, poobaloo writes:
| | These are tools to help the buyer keep track of what he likes and doesnt like,
not for sellers to use to further sales... If a buyer wants to share this info
w you he will.
What you're basically saying w this suggestion is that a buyer must be required
to tell you a reason he doesnt like your store, in order to not like your store?
That is a bit... well... it's prying to say the least.
In Suggestions, kzinti writes:
| | There have been several previous discussions on Favorite - Least Favorite status
in the past. One of the points raised was regarding the current inability to
receive some sort of comment from someone who has Favorited or Least Favorited
your store. As a Seller, I must always be looking for ways to improve, so how
can I do that when I don't know why someone has placed me as a Least Favorite.
I know the commenting was disabled due to abuse of the system, so what I would
like to propose is a predefined set of choices and checkboxes so a Buyer can
simply check the box on High Shipping Cost, Slow Shipment or any number of problems
encountered. This would be done anonymously, unless a checkbox for Contact Buyer
was checked, which would reveal your UserID to the Seller. The difficult part
would be to put together a short list of reasons to make checkboxes for. The
most common seem to be:
Store Terms: Confusing, Fees, Other
Customer Service: Communication, Resolution
Shipping: High, Slow, Packaging
Quality: Condition, Correct, Packaging
Other: Other
These are all things that would point the Seller in the right direction to effect
changes. Store Terms, are they confusing, do they outline excessive fees, or
is there something else about them that needs to be examined. Customer Service,
is the Seller communicationg with their customer, do they satisfactorily resolve
issues. Shipping, is the cost too high, are they slow to get orders out and is
the packaging sufficient to protect orders. Quality, are the items in the stated
condition, is the order correct and was there sufficient packaging or were items
all thrown into one bag. Other would be just that, anything other than those
reasons. It may not tell you much by itself, but at least all the other items
not selected can probably be ruled out.
I'm sure there are others, so feel free to discuss
|
|
Like feedback, it would not be required, but when you go to add someone to your
least favorite, having those checkbox choices available would certainly help
a store to improve. I would not say it should be mandatory, but anything is better
than the option we currently have, which is none. Even one piece of data is still
data.
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What about reason:
Least favorited to exclude from searches to make some searches easier?
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| | | | | | | | | | | Author: | tiggrlee | | Posted: | Feb 23, 2012 16:12 | | Subject: | Re: Favorite - Least Favorite... | | Viewed: | 49 times | | Topic: | Suggestions | |
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| In Suggestions, therobo writes:
| | What about reason:
Least favorited to exclude from searches to make some searches easier?
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I use that 'reason' a lot! ...
LT
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USA, Missouri
United Kingdom, England
Canada, Ontario
Germany, Berlin