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| | | Author: | kzinti  | | Posted: | Jun 23, 2011 16:38 | | Subject: | Store Most/Least Favorite Communication | | Viewed: | 299 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
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| | | | | Author: | tomsmith | | Posted: | Jun 23, 2011 16:44 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 66 times | | Topic: | Suggestions | |
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| In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
There was a system in place for this in the past with the Stop List feature.
It was abused by people wanting to get a last word in and then was removed.
-Tommy Smith
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| | | | | | | Author: | kzinti | | Posted: | Jun 23, 2011 17:01 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, tomsmith writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
There was a system in place for this in the past with the Stop List feature.
It was abused by people wanting to get a last word in and then was removed.
-Tommy Smith
|
I can see where that would have been a problem, but an anonymous note that says,
"Hey, I most favorited you because of your great prices" or "I least favorited
your store because of your terms page being too hard to understand", those would
be helpful. If someone simply said, "I don't like you", well, not much you can
do there.
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| | | | | | | Author: | cptnruthless | | Posted: | Jun 23, 2011 17:50 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, tomsmith writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
There was a system in place for this in the past with the Stop List feature.
It was abused by people wanting to get a last word in and then was removed.
-Tommy Smith
|
Instead of a text box (which could be abused), perhaps a simple checkbox of most
common options? AKA prices too high/very good, Shipping too high, splash page
confusing, etc. Of course the checkboxes would be optional and no usernames
would be associated, as they are now.
-Ruth
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| | | | | | | | | Author: | WILYKAT | | Posted: | Jun 23, 2011 17:54 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, cptnruthless writes:
| | In Suggestions, tomsmith writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
There was a system in place for this in the past with the Stop List feature.
It was abused by people wanting to get a last word in and then was removed.
-Tommy Smith
|
Instead of a text box (which could be abused), perhaps a simple checkbox of most
common options? AKA prices too high/very good, Shipping too high, splash page
confusing, etc. Of course the checkboxes would be optional and no usernames
would be associated, as they are now.
-Ruth
|
That could work.
"Minimum buy too high"
"handling too high"
"Confusing or unclear term"
"Slow to ship"
"poor or improper packing"
etc
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| | | | | | | | | | | Author: | tiggrlee | | Posted: | Jun 23, 2011 18:48 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, WILYKAT writes:
| | That could work.
"Minimum buy too high"
"handling too high"
"Confusing or unclear term"
"Slow to ship"
"poor or improper packing"
etc
|
That list could get rather long ...
A store could get listed as "least favorite" ... because a buyer does not like
the "payment" options the seller has and does not want such store coming up in
his "search mode" of parts.
Just a thought,
LEE
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| | | | | Author: | dvsntt | | Posted: | Jun 23, 2011 16:45 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted yes. It may be someone is concerned about retaliatory feedback, or for
some other reason does not wish to be identified, and I would really value that
persons opinion.
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| | | | | | | Author: | FigBits | | Posted: | Jun 23, 2011 16:48 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, dvsntt writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted yes. It may be someone is concerned about retaliatory feedback, or for
some other reason does not wish to be identified, and I would really value that
persons opinion.
|
It may not be someone who has ever ordered from you. What if the reason given
is something offensive? What if it's about religion or politics?
I see this causing some problems.
--
Marc.
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| | | | | | | | | Author: | kzinti | | Posted: | Jun 23, 2011 16:57 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 40 times | | Topic: | Suggestions | |
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| In Suggestions, FigBits writes:
| | In Suggestions, dvsntt writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted yes. It may be someone is concerned about retaliatory feedback, or for
some other reason does not wish to be identified, and I would really value that
persons opinion.
|
It may not be someone who has ever ordered from you. What if the reason given
is something offensive? What if it's about religion or politics?
I see this causing some problems.
--
Marc.
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If it is something outside of your control, then there is nothing you could do
anyway. But if somoene least favorites you because of shipping costs or slow
shipping, those are things you can have a look at and control.
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| | | | | | | | | | | Author: | LEGOMASTER | | Posted: | Jun 24, 2011 01:18 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, kzinti writes:
| | In Suggestions, FigBits writes:
| | In Suggestions, dvsntt writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted yes. It may be someone is concerned about retaliatory feedback, or for
some other reason does not wish to be identified, and I would really value that
persons opinion.
|
It may not be someone who has ever ordered from you. What if the reason given
is something offensive? What if it's about religion or politics?
I see this causing some problems.
--
Marc.
|
If it is something outside of your control, then there is nothing you could do
anyway. But if somoene least favorites you because of shipping costs or slow
shipping, those are things you can have a look at and control.
|
I vote no. Just more problems and headache for the Admin and the Mods.
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| | | | | | | | | | | | | Author: | kzinti | | Posted: | Jun 24, 2011 04:33 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 20 times | | Topic: | Suggestions | |
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| In Suggestions, LEGOMASTER writes:
| | In Suggestions, kzinti writes:
| | In Suggestions, FigBits writes:
| | In Suggestions, dvsntt writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted yes. It may be someone is concerned about retaliatory feedback, or for
some other reason does not wish to be identified, and I would really value that
persons opinion.
|
It may not be someone who has ever ordered from you. What if the reason given
is something offensive? What if it's about religion or politics?
I see this causing some problems.
--
Marc.
|
If it is something outside of your control, then there is nothing you could do
anyway. But if somoene least favorites you because of shipping costs or slow
shipping, those are things you can have a look at and control.
|
I vote no. Just more problems and headache for the Admin and the Mods.
|
Yet, if it was a simple, it would not be any hassle after implementation.
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| | | | | Author: | RobErNat | | Posted: | Jun 23, 2011 17:09 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 51 times | | Topic: | Suggestions | |
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| In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
Sorry, no...
I care for my buyers and my orders in the best way possible, so as all sellers,I
end up with feedbacks for that...
But I couldn't care less to know why someone would put me on their 'least' favorite
list...
If someone does, for any reason, it means they would probably not place an order,
so what? I consider it 'their' loss... 
When it comes down to the 'most favorite' list, I see that number increase mounthly,
probably related to shipped orders/quality provided, so for me it means I'm on
the right track...
What customers find important: read your feedbacks, you can find some hints 
Eric
PS BTW this kind of thread and the other one, is 'stiring the pot', make the
wrong answer and you get some extra 'least favorite' 
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| | | | | | | Author: | kzinti | | Posted: | Jun 24, 2011 04:37 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 18 times | | Topic: | Suggestions | |
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| In Suggestions, RobErNat writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
Sorry, no...
I care for my buyers and my orders in the best way possible, so as all sellers,I
end up with feedbacks for that...
But I couldn't care less to know why someone would put me on their 'least' favorite
list...
If someone does, for any reason, it means they would probably not place an order,
so what? I consider it 'their' loss...
When it comes down to the 'most favorite' list, I see that number increase mounthly,
probably related to shipped orders/quality provided, so for me it means I'm on
the right track...
What customers find important: read your feedbacks, you can find some hints
Eric
PS BTW this kind of thread and the other one, is 'stiring the pot', make the
wrong answer and you get some extra 'least favorite'
|
I hadn't really considered this or the other post as stirring the pot, just noting
some menu items that I never really look at often. My objective is to get some
sort of feedback on why people choose to most or least favorite you as a store,
in case there was something you could do to fix that. Such as: Minimum buy is
too high, you might reconsider lowering it if enough people least favorited you
for it.
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| | | | | | | | | Author: | RobErNat | | Posted: | Jun 24, 2011 05:19 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, kzinti writes:
| | In Suggestions, RobErNat writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
Sorry, no...
I care for my buyers and my orders in the best way possible, so as all sellers,I
end up with feedbacks for that...
But I couldn't care less to know why someone would put me on their 'least' favorite
list...
If someone does, for any reason, it means they would probably not place an order,
so what? I consider it 'their' loss...
When it comes down to the 'most favorite' list, I see that number increase mounthly,
probably related to shipped orders/quality provided, so for me it means I'm on
the right track...
What customers find important: read your feedbacks, you can find some hints
Eric
PS BTW this kind of thread and the other one, is 'stiring the pot', make the
wrong answer and you get some extra 'least favorite'
|
I hadn't really considered this or the other post as stirring the pot, just noting
some menu items that I never really look at often. My objective is to get some
sort of feedback on why people choose to most or least favorite you as a store,
in case there was something you could do to fix that. Such as: Minimum buy is
too high, you might reconsider lowering it if enough people least favorited you
for it.
|
Well that makes me wonder: Does anybody put a store on 'least favorite' because
of the minimum buy?
Personally I wouldn't, I might need parts today, end up in a shop, but then realise
the minimum is too high for the things I need and move on to the next shop. Tomorrow
I might be looking for a set with a price 'above' the minimum of that same shop,
so then I would have no reason not shopping there...
Eric
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| | | | | | | | | | | Author: | WILYKAT | | Posted: | Jun 24, 2011 12:39 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 32 times | | Topic: | Suggestions | |
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| | | Well that makes me wonder: Does anybody put a store on 'least favorite' because
of the minimum buy?
Personally I wouldn't, I might need parts today, end up in a shop, but then realise
the minimum is too high for the things I need and move on to the next shop. Tomorrow
I might be looking for a set with a price 'above' the minimum of that same shop,
so then I would have no reason not shopping there...
Eric
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I have one store on least favored for this reason. If the minimum buy is very
high and the seller is oversea, shipping will get very expensive to reach minimum
buy. One store wanted 100 euro minimum and he's across Atlantic ocean from me
so he's on my least favored store so I don't see him in search again.
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| | | | | Author: | bsohn | | Posted: | Jun 23, 2011 17:21 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted Yes.. I suggested this as well a while back as it would be nice to know
what you are doing right or more importantly Wrong that triggers someone to mark
you as least favorite.. to me this would only be a note between the person who
marked least favorite and the store.. It would not be public like feedback..
people could as memtioned use it to get the last word but it wouldn't be a public
word and the seller could ignore the comment as retaliatory.
Brion
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| | | | | | | Author: | RobErNat | | Posted: | Jun 23, 2011 17:25 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, bsohn writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted Yes.. I suggested this as well a while back as it would be nice to know
what you are doing right or more importantly Wrong that triggers someone to mark
you as least favorite.. to me this would only be a note between the person who
marked least favorite and the store.. It would not be public like feedback..
people could as memtioned use it to get the last word but it wouldn't be a public
word and the seller could ignore the comment as retaliatory.
Brion
|
Would you want to see the name as well?
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| | | | | | | | | Author: | bsohn | | Posted: | Jun 23, 2011 17:30 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, RobErNat writes:
| | In Suggestions, bsohn writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted Yes.. I suggested this as well a while back as it would be nice to know
what you are doing right or more importantly Wrong that triggers someone to mark
you as least favorite.. to me this would only be a note between the person who
marked least favorite and the store.. It would not be public like feedback..
people could as memtioned use it to get the last word but it wouldn't be a public
word and the seller could ignore the comment as retaliatory.
Brion
|
Would you want to see the name as well?
|
Just actually replied to that I think it should be anonymous...
brion
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| | | | | | | | | | | Author: | RobErNat | | Posted: | Jun 23, 2011 17:55 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, bsohn writes:
| | In Suggestions, RobErNat writes:
| | In Suggestions, bsohn writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted Yes.. I suggested this as well a while back as it would be nice to know
what you are doing right or more importantly Wrong that triggers someone to mark
you as least favorite.. to me this would only be a note between the person who
marked least favorite and the store.. It would not be public like feedback..
people could as memtioned use it to get the last word but it wouldn't be a public
word and the seller could ignore the comment as retaliatory.
Brion
|
Would you want to see the name as well?
|
Just actually replied to that I think it should be anonymous...
brion
|
So what's the use...
For example: I know I was placed on a few 'least favorite' lists after a message
and a discussion about PP fees (I used to ask them), in the mean while those
PP fees have been removed from our shop, most certainly 2 or 3 of the persons
who put me on their 'least favorite' list because of it, probably never changed
their opinion, because they never came back looking... If I would see 2 or 3
lines saying 'You ask PP fees' and in the mean while that is 'gone' and I can't
see the names, what would be the use, as I wouldn't be able to point it out to
them...
What if the reason is: 'you say stupid stuff', would it say anything about the
service provided? No
What if the reason is: 'you attacked me in the forum', without being able to
see the name, it would be useless, as you wouldn't be able to say sorry...
What if... and there are hundreds of reasons why someone would 'least favorite'
a store, if you can't see the name, it would be useless...
If listed 'most favorite', why would you wanna see the reason, either it is because
of an order, well then great, please come back... If because you say the right
things on the forum, or the chat, does it make you a better seller, with better
quality, with better service? No. Feedbacks serve that purpose...
I like it the way it is, just a number, no comments, nothing to feel bad (or
good) about, so no extra joy (the most favorite list) but no regrets either (the
leat favorite list)
my 2 cents
Eric
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| | | | | | | | | | | | | Author: | bb163209 | | Posted: | Jun 23, 2011 18:50 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, RobErNat writes:
| | In Suggestions, bsohn writes:
| | In Suggestions, RobErNat writes:
| | In Suggestions, bsohn writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted Yes.. I suggested this as well a while back as it would be nice to know
what you are doing right or more importantly Wrong that triggers someone to mark
you as least favorite.. to me this would only be a note between the person who
marked least favorite and the store.. It would not be public like feedback..
people could as memtioned use it to get the last word but it wouldn't be a public
word and the seller could ignore the comment as retaliatory.
Brion
|
Would you want to see the name as well?
|
Just actually replied to that I think it should be anonymous...
brion
|
So what's the use...
For example: I know I was placed on a few 'least favorite' lists after a message
and a discussion about PP fees (I used to ask them), in the mean while those
PP fees have been removed from our shop, most certainly 2 or 3 of the persons
who put me on their 'least favorite' list because of it, probably never changed
their opinion, because they never came back looking... If I would see 2 or 3
lines saying 'You ask PP fees' and in the mean while that is 'gone' and I can't
see the names, what would be the use, as I wouldn't be able to point it out to
them...
What if the reason is: 'you say stupid stuff', would it say anything about the
service provided? No
What if the reason is: 'you attacked me in the forum', without being able to
see the name, it would be useless, as you wouldn't be able to say sorry...
What if... and there are hundreds of reasons why someone would 'least favorite'
a store, if you can't see the name, it would be useless...
If listed 'most favorite', why would you wanna see the reason, either it is because
of an order, well then great, please come back... If because you say the right
things on the forum, or the chat, does it make you a better seller, with better
quality, with better service? No. Feedbacks serve that purpose...
I like it the way it is, just a number, no comments, nothing to feel bad (or
good) about, so no extra joy (the most favorite list) but no regrets either (the
leat favorite list)
my 2 cents
Eric
|
You don't need to know the names in order to be able to make changes for the
better according to the comments. If they said it was because of PP fees, then
you can take them away, and maybe they won't ever find out, but others who would
have the same problem with them won't least favorite you. If they say "you say
stupid stuff" then try sounding more learned or pay more attention to your spelling
and grammar. If they say "you attacked me on the forum" then you could try being
less aggressive in your posts and be at less risk of being least favorited by
someone else for feeling that they were being attacked.
I would like to see why the one person who least favorited me did so, because
then I could improve my service in that area and make it less probable that someone
else will least favorite me for the same thing. Right now, I have no clue why
I am on a least favorite list so I don't what I need to improve if anything.
That's just the way I feel about it,
Elizabeth
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | bsohn | | Posted: | Jun 24, 2011 00:27 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, ElizabethD writes:
| | In Suggestions, RobErNat writes:
| | In Suggestions, bsohn writes:
| | In Suggestions, RobErNat writes:
| | In Suggestions, bsohn writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted Yes.. I suggested this as well a while back as it would be nice to know
what you are doing right or more importantly Wrong that triggers someone to mark
you as least favorite.. to me this would only be a note between the person who
marked least favorite and the store.. It would not be public like feedback..
people could as memtioned use it to get the last word but it wouldn't be a public
word and the seller could ignore the comment as retaliatory.
Brion
|
Would you want to see the name as well?
|
Just actually replied to that I think it should be anonymous...
brion
|
So what's the use...
For example: I know I was placed on a few 'least favorite' lists after a message
and a discussion about PP fees (I used to ask them), in the mean while those
PP fees have been removed from our shop, most certainly 2 or 3 of the persons
who put me on their 'least favorite' list because of it, probably never changed
their opinion, because they never came back looking... If I would see 2 or 3
lines saying 'You ask PP fees' and in the mean while that is 'gone' and I can't
see the names, what would be the use, as I wouldn't be able to point it out to
them...
What if the reason is: 'you say stupid stuff', would it say anything about the
service provided? No
What if the reason is: 'you attacked me in the forum', without being able to
see the name, it would be useless, as you wouldn't be able to say sorry...
What if... and there are hundreds of reasons why someone would 'least favorite'
a store, if you can't see the name, it would be useless...
If listed 'most favorite', why would you wanna see the reason, either it is because
of an order, well then great, please come back... If because you say the right
things on the forum, or the chat, does it make you a better seller, with better
quality, with better service? No. Feedbacks serve that purpose...
I like it the way it is, just a number, no comments, nothing to feel bad (or
good) about, so no extra joy (the most favorite list) but no regrets either (the
leat favorite list)
my 2 cents
Eric
|
You don't need to know the names in order to be able to make changes for the
better according to the comments. If they said it was because of PP fees, then
you can take them away, and maybe they won't ever find out, but others who would
have the same problem with them won't least favorite you. If they say "you say
stupid stuff" then try sounding more learned or pay more attention to your spelling
and grammar. If they say "you attacked me on the forum" then you could try being
less aggressive in your posts and be at less risk of being least favorited by
someone else for feeling that they were being attacked.
I would like to see why the one person who least favorited me did so, because
then I could improve my service in that area and make it less probable that someone
else will least favorite me for the same thing. Right now, I have no clue why
I am on a least favorite list so I don't what I need to improve if anything.
That's just the way I feel about it,
Elizabeth
|
That is pretty much exactly what I was saying.. RobErNat actually learned that
the PayPal fees were getting in least liked so they were removed.. In this case
he knew what the cause of the least liking was and fixed it.. He doesn't know
who least liked him but that really doesn't matter.. The thing is you will not
always know why you are least liked because you won't have the direct correlation.
In that case an anonymous " Your store was least liked for the following reason
message.. would be appreciated.. and visa versa.. Your store was most liked for
the following reason...
Everyone does things to improve and I think this would be a method by which people
would know what to improve.
brion
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | bsohn | | Posted: | Jun 24, 2011 00:39 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, RobErNat writes:
| | In Suggestions, bsohn writes:
| | In Suggestions, RobErNat writes:
| | In Suggestions, bsohn writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted Yes.. I suggested this as well a while back as it would be nice to know
what you are doing right or more importantly Wrong that triggers someone to mark
you as least favorite.. to me this would only be a note between the person who
marked least favorite and the store.. It would not be public like feedback..
people could as memtioned use it to get the last word but it wouldn't be a public
word and the seller could ignore the comment as retaliatory.
Brion
|
Would you want to see the name as well?
|
Just actually replied to that I think it should be anonymous...
brion
|
So what's the use...
For example: I know I was placed on a few 'least favorite' lists after a message
and a discussion about PP fees (I used to ask them), in the mean while those
PP fees have been removed from our shop, most certainly 2 or 3 of the persons
who put me on their 'least favorite' list because of it, probably never changed
their opinion, because they never came back looking... If I would see 2 or 3
lines saying 'You ask PP fees' and in the mean while that is 'gone' and I can't
see the names, what would be the use, as I wouldn't be able to point it out to
them...
What if the reason is: 'you say stupid stuff', would it say anything about the
service provided? No
What if the reason is: 'you attacked me in the forum', without being able to
see the name, it would be useless, as you wouldn't be able to say sorry...
What if... and there are hundreds of reasons why someone would 'least favorite'
a store, if you can't see the name, it would be useless...
If listed 'most favorite', why would you wanna see the reason, either it is because
of an order, well then great, please come back... If because you say the right
things on the forum, or the chat, does it make you a better seller, with better
quality, with better service? No. Feedbacks serve that purpose...
I like it the way it is, just a number, no comments, nothing to feel bad (or
good) about, so no extra joy (the most favorite list) but no regrets either (the
leat favorite list)
my 2 cents
Eric
|
If it is useless then why even have a most or least favorite list that is viewable
to the sellers themselves in the first place.. If it is not going to do the seller
any good then they don't even need to know if they have been listed as a most
or least favorite store by anyone so bricklink could get rid of it and it would
save server space (granted not much).
Personally I would like to know when I am being listed as least favorite because
I am out here on the forums or because of a sales strategy. I have 5 least favorites
1 came after posting here so I can garner that someone might have disliked my
post.. I believe that all 5 are due to posting on the forum but I cannot be sure
about that because I don't have any feedback as to why.
Just saying that right now it is sort of a half implemented sales tool that can
either be improved or eliminated.
brion
|
|
|
| | | | | | | | | |
| | | | | | | Author: | bsohn | | Posted: | Jun 23, 2011 17:29 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 29 times | | Topic: | Suggestions | |
|
| In Suggestions, bsohn writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I voted Yes.. I suggested this as well a while back as it would be nice to know
what you are doing right or more importantly Wrong that triggers someone to mark
you as least favorite.. to me this would only be a note between the person who
marked least favorite and the store.. It would not be public like feedback..
people could as memtioned use it to get the last word but it wouldn't be a public
word and the seller could ignore the comment as retaliatory.
Brion
|
BTW the feedback does not have to be tied to a certain user.. IE you mark them
as least favorite due to forum stuff which happens.. the transmittal of who least
favorite'd you does not even need to be shown.. It can be anonymous feedback
as to why I wont do business with you. Only the admin would know who it came
from..
You can also only least favorite once so it cannot be an ongoing argument..
If I got a comment such as I least favorite'd you "because I don't agree with
your religious beliefs" ok that is fine, it could even be something like " because
you are a dumb, egocentric ***" the thing is you won't know who it is coming
from (and it can only come once (unless alot of people feel the same way) so
you will know if you get comments like that maybe you should tone down religious
talk or stop being egocentric to get more business..
Brion
|
|
|
| | | | | |
| | | | | Author: | WILYKAT | | Posted: | Jun 23, 2011 17:44 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| It would be nice if there was a way to implement it without the abuse someone
mentioned. Maybe share the comment from your most/least favored anonymously.
That way the one store on my least favored would see why and either reduce the
minimum from 100 euro or the seller can just ignore me. :p
|
|
| | | | | | | | | |
| | | | | | | Author: | Brickwilbo | | Posted: | Jun 23, 2011 17:50 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, WILYKAT writes:
| | It would be nice if there was a way to implement it without the abuse someone
mentioned. Maybe share the comment from your most/least favored anonymously.
|
Nice, but works only if there's a remark entered.
| | That way the one store on my least favored would see why and either reduce the
minimum from 100 euro or the seller can just ignore me. :p
|
|
|
| | | | | |
| | | | | Author: | smokking | | Posted: | Jun 23, 2011 17:49 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
one could always collaborate predetermined responses to choose from as to why
they stoplist, or least favorite someone, so that no flaming would be possible,
cuz they'd only be able to choose from a bullet list or something, which could
be a feasible option.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | FigBits | | Posted: | Jun 23, 2011 18:07 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, smokking writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
one could always collaborate predetermined responses to choose from as to why
they stoplist, or least favorite someone, so that no flaming would be possible,
cuz they'd only be able to choose from a bullet list or something, which could
be a feasible option.
|
Maybe if it was separate from the current Favorites process. Not everyone necessarily
uses these tools in the same way.
For instance, one of my "least favorites" states "Remind the seller not to ship
with prepaid mailer" or something similar. It's basically a note for ME when
(if) I place an order there.
Same with Most Favorite. I generally use these as a perpetual shopping cart.
If I'm in a store and there's some good prices on something I want, I will add
them to my favorites and include the item numbers in the Remarks. That way, if
I end up in the store again to buy in the future, I know to check if they still
have the parts I was interested in before. It has nothing to do with whether
the store is actually one of my "favorites".
--
Marc.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Brock | | Posted: | Jun 23, 2011 19:23 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 63 times | | Topic: | Suggestions | |
|
| In Suggestions, FigBits writes:
| | Maybe if it was separate from the current Favorites process. Not everyone necessarily
uses these tools in the same way.
For instance, one of my "least favorites" states "Remind the seller not to ship
with prepaid mailer" or something similar. It's basically a note for ME when
(if) I place an order there.
Same with Most Favorite. I generally use these as a perpetual shopping cart.
If I'm in a store and there's some good prices on something I want, I will add
them to my favorites and include the item numbers in the Remarks. That way, if
I end up in the store again to buy in the future, I know to check if they still
have the parts I was interested in before. It has nothing to do with whether
the store is actually one of my "favorites".
--
Marc.
|
That's a pretty cool use of most/least favorite that I had not thought of. On
a side note: what's the deal with prepaid mailers?
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | bsohn | | Posted: | Jun 24, 2011 00:41 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, FigBits writes:
| | In Suggestions, smokking writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
one could always collaborate predetermined responses to choose from as to why
they stoplist, or least favorite someone, so that no flaming would be possible,
cuz they'd only be able to choose from a bullet list or something, which could
be a feasible option.
|
Maybe if it was separate from the current Favorites process. Not everyone necessarily
uses these tools in the same way.
For instance, one of my "least favorites" states "Remind the seller not to ship
with prepaid mailer" or something similar. It's basically a note for ME when
(if) I place an order there.
Same with Most Favorite. I generally use these as a perpetual shopping cart.
If I'm in a store and there's some good prices on something I want, I will add
them to my favorites and include the item numbers in the Remarks. That way, if
I end up in the store again to buy in the future, I know to check if they still
have the parts I was interested in before. It has nothing to do with whether
the store is actually one of my "favorites".
--
Marc.
|
That is a very interesting use of the feature. never thought about that.. It
is too bad though that the seller sees a least or most liked though based on
personal tracking..
Brion
|
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|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | maxx3001 | | Posted: | Jun 24, 2011 11:40 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, FigBits writes:
| | In Suggestions, smokking writes:
| | In Suggestions, kzinti writes:
|
Maybe if it was separate from the current Favorites process. Not everyone necessarily
uses these tools in the same way.
For instance, one of my "least favorites" states "Remind the seller not to ship
with prepaid mailer" or something similar. It's basically a note for ME when
(if) I place an order there.
|
Same here, I use them for notes too.
Least favorite for me does not mean I won't buy there, the note might read:
High prices, but nice stuff, or don't forget the $50 minimum etc.
| |
Same with Most Favorite. I generally use these as a perpetual shopping cart.
If I'm in a store and there's some good prices on something I want, I will add
them to my favorites and include the item numbers in the Remarks. That way, if
I end up in the store again to buy in the future, I know to check if they still
have the parts I was interested in before. It has nothing to do with whether
the store is actually one of my "favorites".
|
Yes, favorite store might simply be that I want to visit that shop in the future
and wish to be able to find it.
Notes might read: great minifigs, or rare colors etc...
Maxx
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|
| | | | | |
| | | | | Author: | rikitikitaviguy | | Posted: | Jun 23, 2011 21:50 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| I agree....but then again...I suppose you would have to buy a LOT not to remember
a lousy store eh?
The great ones and the bad ones seem to stay in one's mind; the regular, germain
transactions are forgotten...
LM
In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
|
|
|
| | | | | |
| | | | | Author: | istokg | | Posted: | Jun 23, 2011 23:46 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 57 times | | Topic: | Suggestions | |
|
| I'm perplexed by 3 people who put me on their Forum Posts Ignore lists.... 
Maybe they know all they want to know about LEGO and down't want to be overwhelmed?
Gary Istok
|
|
| | | | | | | | | |
| | | | | | | Author: | JediRob | | Posted: | Jun 24, 2011 00:20 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 58 times | | Topic: | Suggestions | |
|
| In Suggestions, istokg writes:
| | I'm perplexed by 3 people who put me on their Forum Posts Ignore lists....
Maybe they know all they want to know about LEGO and down't want to be overwhelmed?
Gary Istok
|
Some people will wear blinders no matter what facts are presented to them.
-R
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| | | | | | | | | |
| | | | | | | Author: | maxx3001 | | Posted: | Jun 24, 2011 11:44 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, istokg writes:
| | I'm perplexed by 3 people who put me on their Forum Posts Ignore lists....
Maybe they know all they want to know about LEGO and down't want to be overwhelmed?
Gary Istok
|
I'm ignored by one, but I think I did that myself, sometimes I can't stand myself
Maxx
|
|
| | | | | | | | | |
| | | | | | | Author: | TheBrickStore | | Posted: | Jun 24, 2011 11:47 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, istokg writes:
| | I'm perplexed by 3 people who put me on their Forum Posts Ignore lists....
Maybe they know all they want to know about LEGO and down't want to be overwhelmed?
Gary Istok
|
Wow, wouldnt have suspected that one Gary. I read everything you post, enjoy
the knowledge and I have never in any way seen a post made by you in any way
be anything but PROFESSIONAL. Please ignore those iggies, lol. AND please keep
the posts coming! Thanks, John
|
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| | | | | |
| | | | | Author: | LEGOMASTER | | Posted: | Jun 24, 2011 01:29 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I vote no.
This would created more problems, debates, abuse, and MORE work for the Mods
and Admin. Bricklink should not deal with people who hide anonymous to either
hurt or force some one to change their store terms.
You either 'really' want the part/set or move to the next store.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | kzinti | | Posted: | Jun 24, 2011 04:45 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, LEGOMASTER writes:
| | In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
I vote no.
This would created more problems, debates, abuse, and MORE work for the Mods
and Admin. Bricklink should not deal with people who hide anonymous to either
hurt or force some one to change their store terms.
You either 'really' want the part/set or move to the next store.
|
This idea is about finding what your customer likes/dislikes. The change or lack
thereof is always in your hands as the Seller. If they don't like your store
because you sell parts for more than a penny, you don't have to implement that
change. It is entirely up to you. It is a growth, development and learning tool.
|
|
|
| | | | | |
| | | | | Author: | therobo | | Posted: | Jun 24, 2011 06:49 | | Subject: | Re: Store Most/Least Favorite Communication | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| In Suggestions, kzinti writes:
| | When someone Most or Least favorites a store, it would be nice to have some sort
of feedback mechanism to the store so they can understnad why people like or
dislike their store. Perhaps a text box to type in why you selected the store
as most or least favorite, the contents of which would then be sent in an anonymous
system message format to the Seller. It would give them an opportunity to better
understand what customers find important and they could then drive for increased
customer satisfaction.
|
Hi,
I don't think that this suggestion has any chance of being implemented as it's
the same with stoplists, on which the ability to view comments has been removed
long time ago due to good reasons.
Btw. most of the stores on my least favorite list don't have any comment at all
as I typically use the least favorite option to temporarily narrow down the store
results of my wanted lists.
But many times I then forget to remove the stores from the list
Ronald
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USA, Missouri
Canada, Ontario
Belgium, Flemish Brabant
Netherlands, Gelderland
Germany, Berlin