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| | | Author: | Nannan  | | Posted: | Apr 7, 2011 22:42 | | Subject: | Remove feedback regarding minifig accessories | | Viewed: | 343 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
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| | | | | Author: | DallasBricks | | Posted: | Apr 7, 2011 22:55 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 76 times | | Topic: | Suggestions | |
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| I fully agree. It is not fair to hard working honest sellers or buyers to have
undue feedback given. Having said that, I don't see an easy way of figuring
out how to do this in all circumstances without having the "feedback police".
Maybe it is as simple as submitting it to the "higher athorities" (admin and
mods) and letting them decide. Seems fair, but will it work?
David
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| | | | | Author: | ToriHada | | Posted: | Apr 7, 2011 22:59 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 100 times | | Topic: | Suggestions | |
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| In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
I voted yes, even though I am pretty sure this suggestion doesn't stand a chance
of being implemented by Admin.
For the time being, you might want to consider leaving non-positive feedback
for these buyers so that future sellers know about their erroneous expectations
and unwillingness to work things out with you. I don't consider it retaliatory
to post non-positive feedback to a buyer who has given you unjustified non-positive
feedback without first giving you an opportunity to explain or fix things and
who does not even give you the courtesy of a response after you patiently explain
things to them. But first wait a few days and give them time to think about and
respond to your explanation.
You did nothing wrong. So I can understand how an unjustified non-positive feedback
can infect and ruin the overall transaction experience for you. If so, wouldn't
it be appropriate for you to leave feedback reflecting how you honestly feel
about that transaction?
Thor
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| | | | | Author: | Darth_Smithy | | Posted: | Apr 7, 2011 23:32 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 85 times | | Topic: | Suggestions | |
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| In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
Voted yes (tho when I mentioned it yesterday I wasn't really serious, but it
does seem to be an issue).
I looked this over again. Here is how I see the problem (slightly different
from earlier posts about this). Other sites list these "sets" as minifigures.
So if I see a collectable minifig listed in a store here listed as "New" condition,
I can EASILY see why a buyer would think they are getting that figure MISB. When
I just looked in Nannan's store, he has a whole bunch of Collectable minifigs
listed as new and he does not say they are opened with no accessories. He has
done nothing wrong, but 2 buyers feel misled.
HOWEVER!
Are we gonna leave the system as is? We now know it is fact that buyers are
confused and feeling misled, yet we are not fixing the system to make it easier
for them. Does this bring a recent thread about set buyers only getting instructions
to mind for anyone else?
So now when this buyer feels ripped off and tries to warn other buyers...we tear
down his warning so the next buyer who doesn't get to see it, orders and gets
disappointed too? Now we look like look a bunch of scammers hiding the evidence.
Soooo.........I am in favor of the suggestion, BUT the listing method MUST be
made crystal clear. The minifig descriptions should be altered to state by default
that no accessories are included. parhaps the cancelled S2 method of 2 entries
per fig was better. 1 entry with accessories and 1 without.
Chris
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| | | | | | | Author: | Brettj666 | | Posted: | Apr 7, 2011 23:48 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 57 times | | Topic: | Suggestions | |
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| In Suggestions, Darth_Smithy writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
Voted yes (tho when I mentioned it yesterday I wasn't really serious, but it
does seem to be an issue).
I looked this over again. Here is how I see the problem (slightly different
from earlier posts about this). Other sites list these "sets" as minifigures.
So if I see a collectable minifig listed in a store here listed as "New" condition,
I can EASILY see why a buyer would think they are getting that figure MISB. When
I just looked in Nannan's store, he has a whole bunch of Collectable minifigs
listed as new and he does not say they are opened with no accessories. He has
done nothing wrong, but 2 buyers feel misled.
HOWEVER!
Are we gonna leave the system as is? We now know it is fact that buyers are
confused and feeling misled, yet we are not fixing the system to make it easier
for them. Does this bring a recent thread about set buyers only getting instructions
to mind for anyone else?
So now when this buyer feels ripped off and tries to warn other buyers...we tear
down his warning so the next buyer who doesn't get to see it, orders and gets
disappointed too? Now we look like look a bunch of scammers hiding the evidence.
Soooo.........I am in favor of the suggestion, BUT the listing method MUST be
made crystal clear. The minifig descriptions should be altered to state by default
that no accessories are included. parhaps the cancelled S2 method of 2 entries
per fig was better. 1 entry with accessories and 1 without.
Chris'
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Or...just sell the figures the way you bought them, with the accessories
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| | | | | | | | | Author: | ToriHada | | Posted: | Apr 7, 2011 23:49 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 65 times | | Topic: | Suggestions | |
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| In Suggestions, Brettj666 writes:
| | Or...just sell the figures the way you bought them, with the accessories...
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... under the catalog entry for sets, not minifigures.
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| | | | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 00:22 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, fosterbengoshi writes:
| | In Suggestions, Brettj666 writes:
| | Or...just sell the figures the way you bought them, with the accessories...
|
... under the catalog entry for sets, not minifigures.
|
But the problem would seem to be that buyers are looking in the minifig section.
So let's say they are listed perfectly in all stores by the rules as they stand
now. If you have them listed as sets in your store, a first time buyer will
either find them in sets if they are savvy and be happy, or they may look under
minifgs and not see them and leave. If the new buyer goes into Nannan's and
follows the natural impulse to look for them in minifigs he will still see them
listed as new, order them, and be mad he did not get accessories because the
listing is somewhat confusing to those unfamiliar.
In a similar vein, I wonder how many new members who are using the catalog to
find these are looking in minifigs for them and not sets. Simply listing them
as sets when all parts are included and figs when they are not requires the buyer
have a good understanding of BL. The minifigs sets are a bit of an anomaly as
they fit well in either category, which leads to an understandable confusion.
Even if you don't like the idea for having 2 listings per fig as minifigs, the
one listing should have "without stand and accessories" added. That will help.
We are just asking for headaches as it is now.
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| | | | | | | | | Author: | petries_palace | | Posted: | Apr 7, 2011 23:52 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 47 times | | Topic: | Suggestions | |
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| In Suggestions, Brettj666 writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
Voted yes (tho when I mentioned it yesterday I wasn't really serious, but it
does seem to be an issue).
I looked this over again. Here is how I see the problem (slightly different
from earlier posts about this). Other sites list these "sets" as minifigures.
So if I see a collectable minifig listed in a store here listed as "New" condition,
I can EASILY see why a buyer would think they are getting that figure MISB. When
I just looked in Nannan's store, he has a whole bunch of Collectable minifigs
listed as new and he does not say they are opened with no accessories. He has
done nothing wrong, but 2 buyers feel misled.
HOWEVER!
Are we gonna leave the system as is? We now know it is fact that buyers are
confused and feeling misled, yet we are not fixing the system to make it easier
for them. Does this bring a recent thread about set buyers only getting instructions
to mind for anyone else?
So now when this buyer feels ripped off and tries to warn other buyers...we tear
down his warning so the next buyer who doesn't get to see it, orders and gets
disappointed too? Now we look like look a bunch of scammers hiding the evidence.
Soooo.........I am in favor of the suggestion, BUT the listing method MUST be
made crystal clear. The minifig descriptions should be altered to state by default
that no accessories are included. parhaps the cancelled S2 method of 2 entries
per fig was better. 1 entry with accessories and 1 without.
Chris'
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Or...just sell the figures the way you bought them, with the accessories
|
But what if I wanted to keep the accessories?
Or why isn't every other figure on this site, listed for sale with the set that
it was originally sold with?
Or, what if i buy the parts for the figures in the Build-a-Fig section of a LEGO
store (like you can do with some Series 1 figures), those don't come with accessories.
Brian R.
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| | | | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 7, 2011 23:56 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 51 times | | Topic: | Suggestions | |
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| In Suggestions, Suprcel writes:
| | In Suggestions, Brettj666 writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
Voted yes (tho when I mentioned it yesterday I wasn't really serious, but it
does seem to be an issue).
I looked this over again. Here is how I see the problem (slightly different
from earlier posts about this). Other sites list these "sets" as minifigures.
So if I see a collectable minifig listed in a store here listed as "New" condition,
I can EASILY see why a buyer would think they are getting that figure MISB. When
I just looked in Nannan's store, he has a whole bunch of Collectable minifigs
listed as new and he does not say they are opened with no accessories. He has
done nothing wrong, but 2 buyers feel misled.
HOWEVER!
Are we gonna leave the system as is? We now know it is fact that buyers are
confused and feeling misled, yet we are not fixing the system to make it easier
for them. Does this bring a recent thread about set buyers only getting instructions
to mind for anyone else?
So now when this buyer feels ripped off and tries to warn other buyers...we tear
down his warning so the next buyer who doesn't get to see it, orders and gets
disappointed too? Now we look like look a bunch of scammers hiding the evidence.
Soooo.........I am in favor of the suggestion, BUT the listing method MUST be
made crystal clear. The minifig descriptions should be altered to state by default
that no accessories are included. parhaps the cancelled S2 method of 2 entries
per fig was better. 1 entry with accessories and 1 without.
Chris'
|
Or...just sell the figures the way you bought them, with the accessories
|
But what if I wanted to keep the accessories?
Or why isn't every other figure on this site, listed for sale with the set that
it was originally sold with?
Or, what if i buy the parts for the figures in the Build-a-Fig section of a LEGO
store (like you can do with some Series 1 figures), those don't come with accessories.
Brian R.
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or if you got it used without accessories, which will become more common as thing
things wind up in garage sale bulk lots.
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| | | | | | | | | | | | | Author: | ToriHada | | Posted: | Apr 8, 2011 00:29 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 56 times | | Topic: | Suggestions | |
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| I dislike having to list these minifigures with an explanation that they don't
include the accessories. I never had to do that for any other minifigures. I
posted earlier that I would not do that, but had to change my mind after I received
almost a dozen emails over the past two days asking if my minifigure listings
included the accessories. It seems this has become more of a problem with Series
4, as I rarely had these questions for my series 1, 2 and 3 listings. Is there
really more buyer confusion now than before? Or is it just being discussed more?
I still think that those who list the sets under the catalog entry for minifigures
are largely responsible for furthering much of the confusion and erroneous expectations
buyers have about these figures. If the same catalog entry listings were all
consistent, there would not be as much confusion or problems. But if some of
the same catalog entry listings include extras and some don't, and this is sometimes
mentioned and sometimes not mentioned, it should be obvious that these inconsistent
listings are worsening things.
And when you factor the significant value of these accessories into the price
for the minifigure, I don't think you can really say that you are including the
accessories for "free". Their value is obviously built into the price of the
minifigure. While that may be true with all freebies to some extent, it is a
question of degree.
Why don't sellers who want to include the accessories just list these under the
catalog entry for sets? Or at least as a superlot? A superlot makes both the
minifigure and all its accessories individually searchable without causing any
confusion, problems or price guide inflation.
Thor
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| | | | | | | | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 00:39 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 52 times | | Topic: | Suggestions | |
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| In Suggestions, fosterbengoshi writes:
| | I dislike having to list these minifigures with an explanation that they don't
include the accessories. I never had to do that for any other minifigures. I
posted earlier that I would not do that, but had to change my mind after I received
almost a dozen emails over the past two days asking if my minifigure listings
included the accessories. It seems this has become more of a problem with Series
4, as I rarely had these questions for my series 1, 2 and 3 listings. Is there
really more buyer confusion now than before? Or is it just being discussed more?
|
It's 300 new users joining a day, with more and more perhaps just being just
here for the collectible minifigs...and I really think they are looking under
minifig. I said this the other day, I really don't think most people consider
a minifig in a bag with a fishing rod a set, so they are simply not looking there.
I am aware that is just my opinion though. I'm glad to hear you have clarified
your listings though, it is good customer service. Clarity is key, which is
why i think it should be the default for these.
| | I still think that those who list the sets under the catalog entry for minifigures
are largely responsible for furthering much of the confusion and erroneous expectations
buyers have about these figures. If the same catalog entry listings were all
consistent, there would not be as much confusion or problems. But if some of
the same catalog entry listings include extras and some don't, and this is sometimes
mentioned and sometimes not mentioned, it should be obvious that these inconsistent
listings are worsening things.
|
I disagree with "larger", but I agree that having several standards for this
doesn't help.
| | Why don't sellers who want to include the accessories just list these under the
catalog entry for sets?
|
Because several sellers are claiming they sell better as minifigs. If true,
my theory about new buyers looking there first is sound.
Or at least as a superlot? A superlot makes both the
| | minifigure and all its accessories individually searchable without causing any
confusion, problems or price guide inflation.
|
I imagine it's just because superlots are kind of tedious to set up.
Chris
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| | | | | Author: | Dingoboy | | Posted: | Apr 8, 2011 00:23 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 51 times | | Topic: | Suggestions | |
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| In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
you're not a special case so just hand out negs and move on.
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| | | | | | | Author: | JoeMomma | | Posted: | Apr 8, 2011 00:24 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, Dingoboy writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
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you're not a special case so just hand out negs and move on.
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LOL it seems most adive now days on the forum is to hand out negatives, stoplist,
or put sellers on least favorite list.
JoeMomma
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| | | | | Author: | BLUSER_8789 | | Posted: | Apr 8, 2011 00:51 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 64 times | | Topic: | Suggestions | |
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| In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
I voted yes as well, its not your fault if the buyer doesn't bother to read or
understand how particular categories work. They should've simply looked at the
picture... Does the Minifig Only listing show the accessories? No, therefore
you got what you ordered. No deception on anyone's part, just them being not
thorough.
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| | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 00:59 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 62 times | | Topic: | Suggestions | |
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| In Suggestions, Peoples_General writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
I voted yes as well, its not your fault if the buyer doesn't bother to read or
understand how particular categories work. They should've simply looked at the
picture... Does the Minifig Only listing show the accessories? No, therefore
you got what you ordered. No deception on anyone's part, just them being not
thorough.
|
True. But I'm suggesting the system be fixed. Your argument sounds far too
much like someone else's. ---If they read carefully they will see it's only
the instructions, not the whole set, so I have done nothing wrong! It's their
fault!----
The difference here is that it was not done with the intent of confusing the
buyer. It has confused the buyer. Now that we KNOW it has confused the buyer
we must fix it or we just as guilty.
In Nannan's case he got 2 neutrals, so that means at least 2 confused buyers.
There could well be more who either did not leave FB because they were too annoyed
to leave a + but not annoyed enough to leave a netral or -, or maybe they left
a positive because they figured out their mistake after their fig arrived and
did not make an issue of it, but were still dissapointed it was not more clear.
It needs to be fixed.
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| | | | | | | | | Author: | ToriHada | | Posted: | Apr 8, 2011 01:04 | | Subject: | (Cancelled) | | Viewed: | 54 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | dvsntt | | Posted: | Apr 8, 2011 01:06 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, fosterbengoshi writes:
| | In Suggestions, Darth_Smithy writes:
Agreed. But how? Playing the blame game obviously won't help. So what can be
done to fix this problem? Maybe even discuss this in a new thread with the catmins
weighing in. There are some sharp minds in here. A little brainstorming could
go a long way. 
Thor
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My first idea would be to add the word "ONLY" to the product title.
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| | | | | | | | | | | | | Author: | BLUSER_8789 | | Posted: | Apr 8, 2011 01:10 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 47 times | | Topic: | Suggestions | |
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| In Suggestions, dvsntt writes:
| | In Suggestions, fosterbengoshi writes:
| | In Suggestions, Darth_Smithy writes:
Agreed. But how? Playing the blame game obviously won't help. So what can be
done to fix this problem? Maybe even discuss this in a new thread with the catmins
weighing in. There are some sharp minds in here. A little brainstorming could
go a long way.
Thor
|
My first idea would be to add the word "ONLY" to the product title.
|
This I can agree with... just put "Minifigure only, no accessories" into the
Collectible Minifigures minifig listing. This way sellers will not have to add
it in themselves, just in case they aren't paying attention to the discussions
about said issue in the forum.
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| | | | | | | | | | | | | | | Author: | ToriHada | | Posted: | Apr 8, 2011 01:24 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 58 times | | Topic: | Suggestions | |
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| In Suggestions, Peoples_General writes:
| | In Suggestions, dvsntt writes:
| | In Suggestions, fosterbengoshi writes:
| | In Suggestions, Darth_Smithy writes:
Agreed. But how? Playing the blame game obviously won't help. So what can be
done to fix this problem? Maybe even discuss this in a new thread with the catmins
weighing in. There are some sharp minds in here. A little brainstorming could
go a long way.
Thor
|
My first idea would be to add the word "ONLY" to the product title.
|
This I can agree with... just put "Minifigure only, no accessories" into the
Collectible Minifigures minifig listing. This way sellers will not have to add
it in themselves, just in case they aren't paying attention to the discussions
about said issue in the forum.
|
I think the catmins' reply to this would be that if the catalog expressly states
that certain minifigures do not include their accessories, it implies that other
minifigures without this comment do include their accessories. In fact, the validity
of this argument is confirmed by the number of buyers who assume the Series Collectible
minifigures include accessories unless the listing says they don't. The catmins
seem to think that this may cause confusion for other non-Series Collectible
minifigures.
My response to that would be that many sellers are already writing that their
listings for these minifigures do not include the accessories. That added comment
appears right after the catalog name for the minfigure in the same size and style
font. So a new user cannot easily tell whether that comment was added by the
seller or BrickLink. Either way, I don't see these seller added comments causing
confusion for other minifigure listings.
I say go for it. Make an exception for the Series Collectible minifigures. I
don't think it will set a bad precedent or cause problems for other minifigure
listings. We need a little flexibility here.
Thor
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| | | | | | | | | | | | | | | | | Author: | dvsntt | | Posted: | Apr 8, 2011 01:29 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, fosterbengoshi writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, dvsntt writes:
| | In Suggestions, fosterbengoshi writes:
| | In Suggestions, Darth_Smithy writes:
Agreed. But how? Playing the blame game obviously won't help. So what can be
done to fix this problem? Maybe even discuss this in a new thread with the catmins
weighing in. There are some sharp minds in here. A little brainstorming could
go a long way.
Thor
|
My first idea would be to add the word "ONLY" to the product title.
|
This I can agree with... just put "Minifigure only, no accessories" into the
Collectible Minifigures minifig listing. This way sellers will not have to add
it in themselves, just in case they aren't paying attention to the discussions
about said issue in the forum.
|
I think the catmins' reply to this would be that if the catalog expressly states
that certain minifigures do not include their accessories, it implies that other
minifigures without this comment do include their accessories. In fact, the validity
of this argument is confirmed by the number of buyers who assume the Series Collectible
minifigures include accessories unless the listing says they don't. The catmins
seem to think that this may cause confusion for other non-Series Collectible
minifigures.
My response to that would be that many sellers are already writing that their
listings for these minifigures do not include the accessories. That added comment
appears right after the catalog name for the minfigure in the same size and style
font. So a new user cannot easily tell whether that comment was added by the
seller or BrickLink. Either way, I don't see these seller added comments causing
confusion for other minifigure listings.
I say go for it. Make an exception for the Series Collectible minifigures. I
don't think it will set a bad precedent or cause problems for other minifigure
listings. We need a little flexibility here.
Thor
|
Indeed, something needs to be done to address the indifference between what is
being offered for sale and what is being expected upon delivery of these items.
It is too often with these figures that the buyer and seller are not seeing eye-to-eye.
Although, I may be taking liberties at stating that this is the issue. Other
people may see it differently.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | mnementh | | Posted: | Apr 8, 2011 02:34 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 187 times | | Topic: | Suggestions | |
|
| In Suggestions, fosterbengoshi writes:
| | I think the catmins' reply to this would be that if the catalog expressly states
that certain minifigures do not include their accessories, it implies that other
minifigures without this comment do include their accessories.
|
This is indeed the stated reason for not making such a change.
Further, adding such text does not preclude the seller from still including the
accessories if they want and stating so in the comment.
Then you get a really confusing listing such as:
"The Monster - Minifig only - Includes Accessories"
Troy
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | petries_palace | | Posted: | Apr 8, 2011 02:46 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 52 times | | Topic: | Suggestions | |
|
| In Suggestions, mnementh writes:
| | In Suggestions, fosterbengoshi writes:
| | I think the catmins' reply to this would be that if the catalog expressly states
that certain minifigures do not include their accessories, it implies that other
minifigures without this comment do include their accessories.
|
This is indeed the stated reason for not making such a change.
Further, adding such text does not preclude the seller from still including the
accessories if they want and stating so in the comment.
Then you get a really confusing listing such as:
"The Monster - Minifig only - Includes Accessories"
Troy
|
I can understand that. I proposed a change for the entire Figure Type similar
to the instructions
When you look at Instructions it looks like this in a store:
(Instructions) for Set 7571 The Fight for the Dagger
I Think figures should look like this:
(Minifigure Only) Artist
Yes people could still add "with accessories" to their listing, but this would
still eliminate the confusion in stores that have listed the figures correctly(1)
Brian R.
(1) This is my opinion, I understand that other people will want to argue about
whether the figures with accessories are correct or incorrect.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 01:17 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 80 times | | Topic: | Suggestions | |
|
| In Suggestions, fosterbengoshi writes:
| | In Suggestions, Darth_Smithy writes:
Agreed. But how? Playing the blame game obviously won't help. So what can be
done to fix this problem? Maybe even discuss this in a new thread with the catmins
weighing in. There are some sharp minds in here. A little brainstorming could
go a long way.
Thor
|
I have a 2 tier suggestion:
1. 3 listings, 2 as minifig (with and without bits) and one as a set. Once
these are a few years old, I bet noone will list them sets used, so the second
fig entry has merit.
OR.
2. Your gonna like this one Thor (I think)! It's a bit of work and it's unprecidented,
but it makes sooooooooooo much sense. 2 listings. One as a fig stating that
no bits are included and the other as a set, BUT that set listing will appear
in both the set and minifig section. It will still be treated as a set though
(incomplete, complete, etc).
In other words, it's like the way a classic space set will appear in both Space
and Classic Space as sets. This is a bit different as it is in 2 categories
(sets and minifigs), but it is done in the minifig section as a 'shortcut'.
When the seller views their inventory it would only appear as a set. But when
the buyer looks through the minifig section the collectible 'sets' are also shown
(in addition to them appearing in the sets section). I hope I explained that
well.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | ToriHada | | Posted: | Apr 8, 2011 01:28 | | Subject: | (Cancelled) | | Viewed: | 63 times | | Topic: | Suggestions | |
|
| | (Cancelled) |
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | BLUSER_8789 | | Posted: | Apr 8, 2011 01:08 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
I voted yes as well, its not your fault if the buyer doesn't bother to read or
understand how particular categories work. They should've simply looked at the
picture... Does the Minifig Only listing show the accessories? No, therefore
you got what you ordered. No deception on anyone's part, just them being not
thorough.
|
True. But I'm suggesting the system be fixed. Your argument sounds far too
much like someone else's. ---If they read carefully they will see it's only
the instructions, not the whole set, so I have done nothing wrong! It's their
fault!----
The difference here is that it was not done with the intent of confusing the
buyer. It has confused the buyer. Now that we KNOW it has confused the buyer
we must fix it or we just as guilty.
In Nannan's case he got 2 neutrals, so that means at least 2 confused buyers.
There could well be more who either did not leave FB because they were too annoyed
to leave a + but not annoyed enough to leave a netral or -, or maybe they left
a positive because they figured out their mistake after their fig arrived and
did not make an issue of it, but were still dissapointed it was not more clear.
It needs to be fixed.
|
http://www.bricklink.com/catalogList.asp?catType=M&catString=746.760
The pictures in the Minifigs category do not show them being equipped with accesories.
You don't even have to read, unless the listing says otherwise which is rare.
They can also look at the other minifig listings such as Castle minifigures in
the stores or even the catalog itself and see that the minifigure listings are
precisely just that, minifigures. No accessories apart from the headgear, unless
otherwise specified in the store's inventory.
Castle minifigs
http://www.bricklink.com/catalogList.asp?catType=M&catString=9
Gee... no shields or swords or axes or spears with the knights and soldiers those
pictures. Hmmm... perhaps they are precisely what their catalog listing says
they are... just MINIFIGURES.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 01:26 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, Peoples_General writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
I voted yes as well, its not your fault if the buyer doesn't bother to read or
understand how particular categories work. They should've simply looked at the
picture... Does the Minifig Only listing show the accessories? No, therefore
you got what you ordered. No deception on anyone's part, just them being not
thorough.
|
True. But I'm suggesting the system be fixed. Your argument sounds far too
much like someone else's. ---If they read carefully they will see it's only
the instructions, not the whole set, so I have done nothing wrong! It's their
fault!----
The difference here is that it was not done with the intent of confusing the
buyer. It has confused the buyer. Now that we KNOW it has confused the buyer
we must fix it or we just as guilty.
In Nannan's case he got 2 neutrals, so that means at least 2 confused buyers.
There could well be more who either did not leave FB because they were too annoyed
to leave a + but not annoyed enough to leave a netral or -, or maybe they left
a positive because they figured out their mistake after their fig arrived and
did not make an issue of it, but were still dissapointed it was not more clear.
It needs to be fixed.
|
http://www.bricklink.com/catalogList.asp?catType=M&catString=746.760
The pictures in the Minifigs category do not show them being equipped with accesories.
You don't even have to read, unless the listing says otherwise which is rare.
They can also look at the other minifig listings such as Castle minifigures in
the stores or even the catalog itself and see that the minifigure listings are
precisely just that, minifigures. No accessories apart from the headgear, unless
otherwise specified in the store's inventory.
Castle minifigs
http://www.bricklink.com/catalogList.asp?catType=M&catString=9
Gee... no shields or swords or axes or spears with the knights and soldiers those
pictures. Hmmm... perhaps they are precisely what their catalog listing says
they are... just MINIFIGURES.
|
Apples and oranges. Figs from big sets are not causing confusion. Figs from
a bag that contains one fig are. Again, you are implying they have looked around
and are familiar with the system. That's great that you have 8,000 minifigs
and know the system and handheld accessory rules really well. The scuba collectible
minifig is shown wearing flippers, so he can't fit on his stand. It is logical
to assume that is why it is not in the photo and still expect to get it. So
you think the best solution is to leave it as is, and remove fb, and we just
let the new buyers keep getting disappointed, because it's their fault for not
having mastered the system. Noted. We will include it in the discussion as
an option.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | BLUSER_8789 | | Posted: | Apr 8, 2011 02:13 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
I voted yes as well, its not your fault if the buyer doesn't bother to read or
understand how particular categories work. They should've simply looked at the
picture... Does the Minifig Only listing show the accessories? No, therefore
you got what you ordered. No deception on anyone's part, just them being not
thorough.
|
True. But I'm suggesting the system be fixed. Your argument sounds far too
much like someone else's. ---If they read carefully they will see it's only
the instructions, not the whole set, so I have done nothing wrong! It's their
fault!----
The difference here is that it was not done with the intent of confusing the
buyer. It has confused the buyer. Now that we KNOW it has confused the buyer
we must fix it or we just as guilty.
In Nannan's case he got 2 neutrals, so that means at least 2 confused buyers.
There could well be more who either did not leave FB because they were too annoyed
to leave a + but not annoyed enough to leave a netral or -, or maybe they left
a positive because they figured out their mistake after their fig arrived and
did not make an issue of it, but were still dissapointed it was not more clear.
It needs to be fixed.
|
http://www.bricklink.com/catalogList.asp?catType=M&catString=746.760
The pictures in the Minifigs category do not show them being equipped with accesories.
You don't even have to read, unless the listing says otherwise which is rare.
They can also look at the other minifig listings such as Castle minifigures in
the stores or even the catalog itself and see that the minifigure listings are
precisely just that, minifigures. No accessories apart from the headgear, unless
otherwise specified in the store's inventory.
Castle minifigs
http://www.bricklink.com/catalogList.asp?catType=M&catString=9
Gee... no shields or swords or axes or spears with the knights and soldiers those
pictures. Hmmm... perhaps they are precisely what their catalog listing says
they are... just MINIFIGURES.
|
Apples and oranges. Figs from big sets are not causing confusion. Figs from
a bag that contains one fig are. Again, you are implying they have looked around
and are familiar with the system. That's great that you have 8,000 minifigs
and know the system and handheld accessory rules really well. The scuba collectible
minifig is shown wearing flippers, so he can't fit on his stand. It is logical
to assume that is why it is not in the photo and still expect to get it. So
you think the best solution is to leave it as is, and remove fb, and we just
let the new buyers keep getting disappointed, because it's their fault for not
having mastered the system. Noted. We will include it in the discussion as
an option.
|
It's around 15,000 now...
The problem is the lack of simply learning the system before commiting to a transaction
and even a lack of communication. Im sure they notice the other minifigures being
listed in the stores and the catalogs. They could've even asked if what the seller
had were just minifigures or not.
And I've already supported dvsntt's suggestion of simply labelling the Collectible
Minifigure's catalog listings with a warning that it's minifigure only and no
accessories.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 02:28 | | Subject: | (Cancelled) | | Viewed: | 25 times | | Topic: | Suggestions | |
|
| | (Cancelled) |
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 02:30 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, Peoples_General writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
I voted yes as well, its not your fault if the buyer doesn't bother to read or
understand how particular categories work. They should've simply looked at the
picture... Does the Minifig Only listing show the accessories? No, therefore
you got what you ordered. No deception on anyone's part, just them being not
thorough.
|
True. But I'm suggesting the system be fixed. Your argument sounds far too
much like someone else's. ---If they read carefully they will see it's only
the instructions, not the whole set, so I have done nothing wrong! It's their
fault!----
The difference here is that it was not done with the intent of confusing the
buyer. It has confused the buyer. Now that we KNOW it has confused the buyer
we must fix it or we just as guilty.
In Nannan's case he got 2 neutrals, so that means at least 2 confused buyers.
There could well be more who either did not leave FB because they were too annoyed
to leave a + but not annoyed enough to leave a netral or -, or maybe they left
a positive because they figured out their mistake after their fig arrived and
did not make an issue of it, but were still dissapointed it was not more clear.
It needs to be fixed.
|
http://www.bricklink.com/catalogList.asp?catType=M&catString=746.760
The pictures in the Minifigs category do not show them being equipped with accesories.
You don't even have to read, unless the listing says otherwise which is rare.
They can also look at the other minifig listings such as Castle minifigures in
the stores or even the catalog itself and see that the minifigure listings are
precisely just that, minifigures. No accessories apart from the headgear, unless
otherwise specified in the store's inventory.
Castle minifigs
http://www.bricklink.com/catalogList.asp?catType=M&catString=9
Gee... no shields or swords or axes or spears with the knights and soldiers those
pictures. Hmmm... perhaps they are precisely what their catalog listing says
they are... just MINIFIGURES.
|
Apples and oranges. Figs from big sets are not causing confusion. Figs from
a bag that contains one fig are. Again, you are implying they have looked around
and are familiar with the system. That's great that you have 8,000 minifigs
and know the system and handheld accessory rules really well. The scuba collectible
minifig is shown wearing flippers, so he can't fit on his stand. It is logical
to assume that is why it is not in the photo and still expect to get it. So
you think the best solution is to leave it as is, and remove fb, and we just
let the new buyers keep getting disappointed, because it's their fault for not
having mastered the system. Noted. We will include it in the discussion as
an option.
|
It's around 15,000 now...
The problem is the lack of simply learning the system before commiting to a transaction
and even a lack of communication. Im sure they notice the other minifigures being
listed in the stores and the catalogs. They could've even asked if what the seller
had were just minifigures or not.
And I've already supported dvsntt's suggestion of simply labelling the Collectible
Minifigure's catalog listings with a warning that it's minifigure only and no
accessories.
|
Glad to hear it.
Just occured to me: We need to be REALLY careful with that "no accessories" warning
because it could swing confusion the other way. If the diver says "no accessories",
the buyer may assume the flippers and airtank shown are not included, even though
we consider it part of the fig and not an accessory. This is still the way to
go, the wording just needs to precise.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Rolf | | Posted: | Apr 8, 2011 02:45 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, Darth_Smithy writes:
| | Just occured to me: We need to be REALLY careful with that "no accessories" warning
because it could swing confusion the other way. If the diver says "no accessories",
the buyer may assume the flippers and airtank shown are not included, even though
we consider it part of the fig and not an accessory. This is still the way to
go, the wording just needs to precise.
|
Hmm I got an idea...
"Only what is shown is included"
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Brickwilbo | | Posted: | Apr 8, 2011 06:47 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
I voted yes as well, its not your fault if the buyer doesn't bother to read or
understand how particular categories work. They should've simply looked at the
picture... Does the Minifig Only listing show the accessories? No, therefore
you got what you ordered. No deception on anyone's part, just them being not
thorough.
|
True. But I'm suggesting the system be fixed. Your argument sounds far too
much like someone else's. ---If they read carefully they will see it's only
the instructions, not the whole set, so I have done nothing wrong! It's their
fault!----
The difference here is that it was not done with the intent of confusing the
buyer. It has confused the buyer. Now that we KNOW it has confused the buyer
we must fix it or we just as guilty.
In Nannan's case he got 2 neutrals, so that means at least 2 confused buyers.
There could well be more who either did not leave FB because they were too annoyed
to leave a + but not annoyed enough to leave a netral or -, or maybe they left
a positive because they figured out their mistake after their fig arrived and
did not make an issue of it, but were still dissapointed it was not more clear.
It needs to be fixed.
|
http://www.bricklink.com/catalogList.asp?catType=M&catString=746.760
The pictures in the Minifigs category do not show them being equipped with accesories.
You don't even have to read, unless the listing says otherwise which is rare.
They can also look at the other minifig listings such as Castle minifigures in
the stores or even the catalog itself and see that the minifigure listings are
precisely just that, minifigures. No accessories apart from the headgear, unless
otherwise specified in the store's inventory.
Castle minifigs
http://www.bricklink.com/catalogList.asp?catType=M&catString=9
Gee... no shields or swords or axes or spears with the knights and soldiers those
pictures. Hmmm... perhaps they are precisely what their catalog listing says
they are... just MINIFIGURES.
|
Apples and oranges. Figs from big sets are not causing confusion. Figs from
a bag that contains one fig are. Again, you are implying they have looked around
and are familiar with the system. That's great that you have 8,000 minifigs
and know the system and handheld accessory rules really well. The scuba collectible
minifig is shown wearing flippers, so he can't fit on his stand. It is logical
to assume that is why it is not in the photo and still expect to get it. So
you think the best solution is to leave it as is, and remove fb, and we just
let the new buyers keep getting disappointed, because it's their fault for not
having mastered the system. Noted. We will include it in the discussion as
an option.
|
It's around 15,000 now...
The problem is the lack of simply learning the system before commiting to a transaction
and even a lack of communication. Im sure they notice the other minifigures being
listed in the stores and the catalogs. They could've even asked if what the seller
had were just minifigures or not.
And I've already supported dvsntt's suggestion of simply labelling the Collectible
Minifigure's catalog listings with a warning that it's minifigure only and no
accessories.
|
Glad to hear it.
Just occured to me: We need to be REALLY careful with that "no accessories" warning
because it could swing confusion the other way. If the diver says "no accessories",
the buyer may assume the flippers and airtank shown are not included, even though
we consider it part of the fig and not an accessory. This is still the way to
go, the wording just needs to precise.
|
http://www.bricklink.com/help.asp?helpID=200
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | Murky | | Posted: | Apr 8, 2011 07:40 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| One confusion for a buyer lies in using the search field searching for say Nurse,
and you get a list of choicee. One of them is the series 1 nurse, you the buyer
click on that one on the first/cheapest seller on the list.
Store rules looks good, feedback looks good, so the nurse is ordered.
It is very difficult in those process to discover the difference between the
"set" version and the "minifig" version of the nurse, especially since the set
in this case is the minifig as well.
This is difficuly for the buyer to discover, so please let us not blame / fault
the buyer. (Nor the seller, mind you).
Let us come up with a solution where it is made clear that this is minifig-only
or set-nurse we are walking about.
Defining the picture == only get what is in the picture isn't really workable.
To interate a joke.
During an auction the auctioneer puts out a picture of a yacht and bidding goes
into the millions. A bidder finally wins and walks up to claim his prize. Next
the auctioneer says, "good, that was the picture, next up is the actual boat".
Many buyers will read the picture not as the actual picture of the content, but
as a /representation/ of the content. After all, when we buy any of the normal
sets, even if we buy one that has been opened and assembled, we see a generic
picture of the set, and not an actual unique photo.
if we look at many of the official pictures of the minifig collectables, they
too are often presented without their accessories.
I believe that for many buyers that pictures do not represents "what-you-get"
here in BL, because of the use of generic pictures.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 08:08 | | Subject: | (Cancelled) | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| | (Cancelled) |
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 08:14 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, Brickwilbo writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
I voted yes as well, its not your fault if the buyer doesn't bother to read or
understand how particular categories work. They should've simply looked at the
picture... Does the Minifig Only listing show the accessories? No, therefore
you got what you ordered. No deception on anyone's part, just them being not
thorough.
|
True. But I'm suggesting the system be fixed. Your argument sounds far too
much like someone else's. ---If they read carefully they will see it's only
the instructions, not the whole set, so I have done nothing wrong! It's their
fault!----
The difference here is that it was not done with the intent of confusing the
buyer. It has confused the buyer. Now that we KNOW it has confused the buyer
we must fix it or we just as guilty.
In Nannan's case he got 2 neutrals, so that means at least 2 confused buyers.
There could well be more who either did not leave FB because they were too annoyed
to leave a + but not annoyed enough to leave a netral or -, or maybe they left
a positive because they figured out their mistake after their fig arrived and
did not make an issue of it, but were still dissapointed it was not more clear.
It needs to be fixed.
|
http://www.bricklink.com/catalogList.asp?catType=M&catString=746.760
The pictures in the Minifigs category do not show them being equipped with accesories.
You don't even have to read, unless the listing says otherwise which is rare.
They can also look at the other minifig listings such as Castle minifigures in
the stores or even the catalog itself and see that the minifigure listings are
precisely just that, minifigures. No accessories apart from the headgear, unless
otherwise specified in the store's inventory.
Castle minifigs
http://www.bricklink.com/catalogList.asp?catType=M&catString=9
Gee... no shields or swords or axes or spears with the knights and soldiers those
pictures. Hmmm... perhaps they are precisely what their catalog listing says
they are... just MINIFIGURES.
|
Apples and oranges. Figs from big sets are not causing confusion. Figs from
a bag that contains one fig are. Again, you are implying they have looked around
and are familiar with the system. That's great that you have 8,000 minifigs
and know the system and handheld accessory rules really well. The scuba collectible
minifig is shown wearing flippers, so he can't fit on his stand. It is logical
to assume that is why it is not in the photo and still expect to get it. So
you think the best solution is to leave it as is, and remove fb, and we just
let the new buyers keep getting disappointed, because it's their fault for not
having mastered the system. Noted. We will include it in the discussion as
an option.
|
It's around 15,000 now...
The problem is the lack of simply learning the system before commiting to a transaction
and even a lack of communication. Im sure they notice the other minifigures being
listed in the stores and the catalogs. They could've even asked if what the seller
had were just minifigures or not.
And I've already supported dvsntt's suggestion of simply labelling the Collectible
Minifigure's catalog listings with a warning that it's minifigure only and no
accessories.
|
Glad to hear it.
Just occured to me: We need to be REALLY careful with that "no accessories" warning
because it could swing confusion the other way. If the diver says "no accessories",
the buyer may assume the flippers and airtank shown are not included, even though
we consider it part of the fig and not an accessory. This is still the way to
go, the wording just needs to precise.
|
http://www.bricklink.com/help.asp?helpID=200
|
Sigh...Again...you are assuming they have familiarity with the system. If that
was
the case we would not have this problem at all, would we? Maybe "without stand
or hand-held accessories" will do it.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | Brickwilbo | | Posted: | Apr 8, 2011 09:21 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, Darth_Smithy writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, Peoples_General writes:
| | In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
I voted yes as well, its not your fault if the buyer doesn't bother to read or
understand how particular categories work. They should've simply looked at the
picture... Does the Minifig Only listing show the accessories? No, therefore
you got what you ordered. No deception on anyone's part, just them being not
thorough.
|
True. But I'm suggesting the system be fixed. Your argument sounds far too
much like someone else's. ---If they read carefully they will see it's only
the instructions, not the whole set, so I have done nothing wrong! It's their
fault!----
The difference here is that it was not done with the intent of confusing the
buyer. It has confused the buyer. Now that we KNOW it has confused the buyer
we must fix it or we just as guilty.
In Nannan's case he got 2 neutrals, so that means at least 2 confused buyers.
There could well be more who either did not leave FB because they were too annoyed
to leave a + but not annoyed enough to leave a netral or -, or maybe they left
a positive because they figured out their mistake after their fig arrived and
did not make an issue of it, but were still dissapointed it was not more clear.
It needs to be fixed.
|
http://www.bricklink.com/catalogList.asp?catType=M&catString=746.760
The pictures in the Minifigs category do not show them Ibeing equipped with accesories.
You don't even have to read, unless the listing says otherwise which is rare.
They can also look at the other minifig listings such as Castle minifigures in
the stores or even the catalog itself and see that the minifigure listings are
precisely just that, minifigures. No accessories apart from the headgear, unless
otherwise specified in the store's inventory.
Castle minifigs
http://www.bricklink.com/catalogList.asp?catType=M&catString=9
Gee... no shields or swords or axes or spears with the knights and soldiers those
pictures. Hmmm... perhaps they are precisely what their catalog listing says
they are... just MINIFIGURES.
|
Apples and oranges. Figs from big sets are not causing confusion. Figs from
a bag that contains one fig are. Again, you are implying they have looked around
and are familiar with the system. That's great that you have 8,000 minifigs
and know the system and handheld accessory rules really well. The scuba collectible
minifig is shown wearing flippers, so he can't fit on his stand. It is logical
to assume that is why it is not in the photo and still expect to get it. So
you think the best solution is to leave it as is, and remove fb, and we just
let the new buyers keep getting disappointed, because it's their fault for not
having mastered the system. Noted. We will include it in the discussion as
an option.
|
It's around 15,000 now...
The problem is the lack of simply learning the system before commiting to a transaction
and even a lack of communication. Im sure they notice the other minifigures being
listed in the stores and the catalogs. They could've even asked if what the seller
had were just minifigures or not.
And I've already supported dvsntt's suggestion of simply labelling the Collectible
Minifigure's catalog listings with a warning that it's minifigure only and no
accessories.
|
Glad to hear it.
Just occured to me: We need to be REALLY careful with that "no accessories" warning
because it could swing confusion the other way. If the diver says "no accessories",
the buyer may assume the flippers and airtank shown are not included, even though
we consider it part of the fig and not an accessory. This is still the way to
go, the wording just needs to precise.
|
http://www.bricklink.com/help.asp?helpID=200
|
Sigh...Again...you are assuming they have familiarity with the system. If that
was
the case we would not have this problem at all, would we? Maybe "without stand
or hand-held accessories" will do it.
|
Make the selling-policy regarding minifigs the same as the minifig-catalog policy.
The selling-policy doesn't clearly mention how to list minifigs.
http://www.bricklink.com/help.asp?helpID=102
http://www.bricklink.com/help.asp?helpID=103
|
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| | | | | |
| | | | | Author: | Murky | | Posted: | Apr 8, 2011 03:26 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
Honestly, it is a little harsh calling it "false complaints".
The problem with the minifig series, is that they are both a minifig and a "set"
in themselves.
Few sellers believe that a normal set will come without some of the content (like
the minifig accessories). Of course when you buy a set you buy a set.
(Unless it is writen as incomplete, in which case it is incomplete and a whole
other issue).
Likewise, few buyers, when buying a normal minifig, like say the girl from set
X, that they would receive other items from that set... we are buying the minifig,
not the set after all.
But when it comes to the collectible minifigures, then the BL system gets confusing.
The distinction between a minifig "the minifig" and minifig "the set" is unclear.
The admins are also in a difficult situation. The system should allow for both
versions to be sold. (both set and stand-alone fig), so disallowing one is not
a good answer either.
Searching for example for the spartan will bring up a list of both the "set"
version and the "minifig" versions of the spartan, so it is quite difficult for
the average buyer to see the distinction between the two.
The buyer might not even be aware of the difference between the two categories,
and believing that since the minifig == the set, that ordering one means ordering
the accessories as well.
Since the distinction between the two versions is very little, and could be abused
by dishonest sellers, I do not think it is a good idea to block the buyers from
posting their comments about missing accessories.
There is also a wider principle involved in regards to which degree the admins/seller
can censure a buyers comments.
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| | | | | | | | | |
| | | | | | | Author: | trgibbons | | Posted: | Apr 8, 2011 08:05 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| | |
The problem with the minifig series, is that they are both a minifig and a "set"
in themselves.
Few sellers believe that a normal set will come without some of the content (like
the minifig accessories). Of course when you buy a set you buy a set.
(Unless it is writen as incomplete, in which case it is incomplete and a whole
other issue).
Likewise, few buyers, when buying a normal minifig, like say the girl from set
X, that they would receive other items from that set... we are buying the minifig,
not the set after all.
But when it comes to the collectible minifigures, then the BL system gets confusing.
The distinction between a minifig "the minifig" and minifig "the set" is unclear.
The admins are also in a difficult situation. The system should allow for both
versions to be sold. (both set and stand-alone fig), so disallowing one is not
a good answer either.
|
It would be better to avoid these problems before they even reach the stage of
feedback.
What if the catalog entries were retained as they are, but a flag was added to
minifigure entries corresponding to collectible sets, and the first time a buyer
added one into their basket a clearly worded explanation of this issue was displayed,
suggesting that unless otherwise noted in the listing the 'accessories' would
not be included, with two options - 'Yes - I understand' and 'No, I am not sure
about this', and if they select the latter it is not added to the basket.
This would show the first time any buyer bought one of these, so it would not
affect those who never do, and all New (and experienced) users would understand
the issues.
At the moment these non negative feedbacks are more a reflection on BrickLink
itself rather than the individual sellers.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 08:10 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, trgibbons writes:
| | At the moment these non negative feedbacks are more a reflection on BrickLink
itself rather than the individual sellers.
|
Exactly. We will see if BL let's them take the fall for its error.
|
|
| | | | | |
| | | | | Author: | poobaloo | | Posted: | Apr 8, 2011 09:32 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 56 times | | Topic: | Suggestions | |
|
| It's not completely no fault. If you sell something that you know is routinely
problematic, aka MFs w/o accessories, and you just take the money and ship without
confirming what the buyer wants, you have not done everything you could have
done to ensure the buyer (who may not be as aware of the difference as a regular
seller) actually wanted what you were selling.
Any seller out here selling Minifigs w/o accessories SHOULD write their buyer,
and say - "Do you realize you ordered Minifigs w/o their accessories? Since
many people don't know this, I like to ask just be sure". Then the buyer can
reply "Yes, thank you" or "No - Really? Well I don't want them then".
Then, you've earned a positive feedback on a cancelled order instead of a neutral
feedback on a processed order, and possibly returned item and other costs.
Sellers can do more than just take the money and ship. Do that on every order?
Well yeah that's a lot of work. But maintaining 100% positive feedback should
be a lot of work. Selling things you know cause problems, w/o making sure a
problem is not there first, is not great selling.
No, I'm not saying it's a seller's job to ask "Is this what you really wanted"
on every order. But on things you know ahead of time cause several problems
per week - AND historically result in neutral feedbacks when not clariified,
it makes sense to me to take the extra courtesy step.
This is just my opinion. I don't personally care how sellers list them, it's
just an idea to avoid getting these neutrals, instead of getting the neutrals
over and over and blaming the buyers for not being smart enough.
-mike
In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 09:37 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| In Suggestions, poobaloo writes:
| | It's not completely no fault. If you sell something that you know is routinely
problematic, aka MFs w/o accessories, and you just take the money and ship without
confirming what the buyer wants, you have not done everything you could have
done to ensure the buyer (who may not be as aware of the difference as a regular
seller) actually wanted what you were selling.
|
True. But...see below
| | Any seller out here selling Minifigs w/o accessories SHOULD write their buyer,
and say - "Do you realize you ordered Minifigs w/o their accessories? Since
many people don't know this, I like to ask just be sure". Then the buyer can
reply "Yes, thank you" or "No - Really? Well I don't want them then".
|
And here is the problem. The unclear listing makes it the responsibilty to chase
after each buyer over a $2 item to make sure it's what they want. It's takes
time and slows down the transaction. But you have hit the nail on the head,
the listing is obviously causing confusion with its current wording and that
has to stop.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | poobaloo | | Posted: | Apr 8, 2011 09:45 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Darth_Smithy writes:
| | In Suggestions, poobaloo writes:
| | It's not completely no fault. If you sell something that you know is routinely
problematic, aka MFs w/o accessories, and you just take the money and ship without
confirming what the buyer wants, you have not done everything you could have
done to ensure the buyer (who may not be as aware of the difference as a regular
seller) actually wanted what you were selling.
|
True. But...see below
| | Any seller out here selling Minifigs w/o accessories SHOULD write their buyer,
and say - "Do you realize you ordered Minifigs w/o their accessories? Since
many people don't know this, I like to ask just be sure". Then the buyer can
reply "Yes, thank you" or "No - Really? Well I don't want them then".
|
And here is the problem. The unclear listing makes it the responsibilty to chase
after each buyer over a $2 item to make sure it's what they want. It's takes
time and slows down the transaction. But you have hit the nail on the head,
the listing is obviously causing confusion with its current wording and that
has to stop.
|
Oh, no doubt. I agree, a simple fix is to change the listing to read, "ACCESSORIES
NOT INCLUDED. For a complete figure refer to item XXX" with XXX linking to the
catalog page for the same fig in the set. This takes no database change and
can be implemented in about 5 min.
THEN, add the items on the Minifig entry wanted lists to the set entry wanted
lists, so there is not the wanted list exposure issue.
Then they can deal w the debate over better ways to list them. Watching this
problem be fixed at Bricklink is as painful as watching politicians try to pass
a budget in Illinios.
This is so simple to fix it blows me away it's being left like this.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Darth_Smithy | | Posted: | Apr 8, 2011 09:49 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, poobaloo writes:
| | In Suggestions, Darth_Smithy writes:
| | In Suggestions, poobaloo writes:
| | It's not completely no fault. If you sell something that you know is routinely
problematic, aka MFs w/o accessories, and you just take the money and ship without
confirming what the buyer wants, you have not done everything you could have
done to ensure the buyer (who may not be as aware of the difference as a regular
seller) actually wanted what you were selling.
|
True. But...see below
| | Any seller out here selling Minifigs w/o accessories SHOULD write their buyer,
and say - "Do you realize you ordered Minifigs w/o their accessories? Since
many people don't know this, I like to ask just be sure". Then the buyer can
reply "Yes, thank you" or "No - Really? Well I don't want them then".
|
And here is the problem. The unclear listing makes it the responsibilty to chase
after each buyer over a $2 item to make sure it's what they want. It's takes
time and slows down the transaction. But you have hit the nail on the head,
the listing is obviously causing confusion with its current wording and that
has to stop.
|
Oh, no doubt. I agree, a simple fix is to change the listing to read, "ACCESSORIES
NOT INCLUDED. For a complete figure refer to item XXX" with XXX linking to the
catalog page for the same fig in the set. This takes no database change and
can be implemented in about 5 min.
THEN, add the items on the Minifig entry wanted lists to the set entry wanted
lists, so there is not the wanted list exposure issue.
Then they can deal w the debate over better ways to list them. Watching this
problem be fixed at Bricklink is as painful as watching politicians try to pass
a budget in Illinios.
This is so simple to fix it blows me away it's being left like this.
|
I am loving this as a simple fix:
http://www.bricklink.com/message.asp?ID=529753
Sometimes the new users are the best ones to solve what is confusing to new users.
|
|
|
| | | | | |
| | | | | Author: | aftepes | | Posted: | Apr 8, 2011 10:28 | | Subject: | Re: Remove feedback regarding minifig accessories | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, Nannan writes:
| | Earlier someone mentioned removing feedback left by buyers complaining about
not receiving accessories for collectible minifigs when they purchase from the
minifig only listing. I've received two of such false complaints in the past
few days. I tried to communicate politely with the buyers about helping them
resolve the misunderstanding but received no responses from either. I'm aware
that others have also experienced this. It would be nice for these feedback to
be removed as they reflect no fault on the seller's behalf.
-Nannan
|
Voted No. The reason being, this becomes a slippery slope on what feedback is
removed due to misunderstanding. It is between the buyer and seller to work out
any issues with the transaction, not Admin's by removing feedback. Sometimes
this will work, sometimes it won't. If you don't like the buyer's feedback, you
have a couple avenues of recourse by stoplisting the buyer and/or replying to
the feedback.
|
|
|
| | | | | |
| | | | | Author: | knofko | | Posted: | Apr 11, 2011 03:09 | | Subject: | (Cancelled) | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| | (Cancelled) |
|
|
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|
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