Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Jaabo  | | Posted: | Feb 7, 2024 11:24 | | Subject: | Re: Lego screwed up | | Viewed: | 121 times | | Topic: | Buying | |
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| In Buying, WillysJeep2017 writes:
| | Why is the web site crashing
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Expected this. Tired of this. This program is ruined.
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| Author: | Jaabo | | Posted: | Jan 24, 2024 15:47 | | Subject: | Re: Important proposal regarding catalog variants | | Viewed: | 74 times | | Topic: | Catalog | |
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| I vote no. This is trampling on 20+ years of hard work. Are all the sets from
the60s and 70s going to be listed with modern part equivalents? Thats bad if
true
Catalog, Admin_Russell writes:
| | Hello everyone,
As a platform, we have decided to take a hard look at some of the mold variants
that we are currently asking you to recognize. For sellers, more variants means
extra sorting and extra work while pulling orders, plus the issues that arise
from variant misunderstandings.
For buyers, excess variants mean that it's harder to assemble a wanted list,
find stores, and ultimately obtain the parts you are looking for.
I have put together a quick Help page to outline these proposed changes:
https://www.bricklink.com/help.asp?helpID=2625
Notice the date on this is coming up quickly (Feb 1), so I'm not giving a
lot of time for discussion. I'm aiming for about 1 week of discussion and
then we'll give sellers 2 weeks to adjust the descriptions on affected items
if they wish to retain the distinctions.
I plan to construct a full FAQ page with answers to all your questions. This
will serve to inform users about what was done here in February 2024, and also
help point the catalog in the right direction in the future.
To get started, I'll list a few here:
1. This sounds like you're dumbing down the BrickLink catalog to make
it easier for new users. Is that what is going on?
Not really. There are many, many other variants we expect people to sort and
care about. These ones don't really seem to matter much, and some of them
(e.g., the minifigure heads) actually cause problems for the catalog that cannot
be corrected otherwise.
2. What if I really care about a certain variant that is going away? Can I
still buy and sell that variant?
Absolutely! You can add notes to your listings to make them as "determined"
as you wish. Buyers can still search within notes for extra details, or they
can simply observe them as they browse listings.
3. How do I know which exact variants will be merged? I only see one example
in each category.
Please ask in this thread and I can be very specific. Usually we are talking
about a handful of parts and the printed versions.
4. Has a merge like this ever been done before?
Yes, there was a precedent - the Headlight Brick with Slot:
https://www.bricklink.com/message.asp?ID=1016584
It was marked for deletion a few years ago and was finally merged last August.
5. Are these the only parts up for consideration, or are there other variants
that will be merged as well?
This is all for now. Based on how well this goes, we may elect to remove other
entries later. However, we will keep all functional variants and important cosmetic
variants.
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| Author: | Jaabo | | Posted: | Nov 8, 2023 13:45 | | Subject: | Re: Update on November 3rd incident | | Viewed: | 68 times | | Topic: | Administrative | |
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| Thank you very much!
In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
Welcome back and thank you for your patience. We were down for longer than anyone
would have wanted. Now that we’re back up and running, we can share with you
what’s happened.
As many of you will know, we received a threat and ransom demand on Friday, November
3rd. We’d been aware of and actively managing some limited suspicious activity
since mid-October, with unauthorized sellers offering products at huge discounts
and fraudulently accepting payment from buyers.
As soon as we were aware of the potential escalation on November 3rd, we put
the site into maintenance mode out of an abundance of caution. We did this to
protect our members and keep complete control of the platform while investigating.
We found that a relatively small number of BrickLink accounts may have been accessed.
It is important to note that there is no evidence so far that our systems were
compromised.
At this stage we believe this was a ‘credential stuffing’ incident, where
someone obtains lists of usernames and passwords from a third party, often illegally,
and opportunistically tries to use them on a website.
Actions we’ve taken
Although we know that the BrickLink site was not breached, we've further
strengthened our security. We take the safety of BrickLink and our members very
seriously and will continue to step up security across the platform.
We’ve informed people where we have reason to believe that their accounts or
stores may have been impacted, and reminded members of ways they can make their
accounts safer and more secure by practicing good data security. Keep your systems
up-to-date with the latest patches, Use security software and create strong,
unique passwords for each website you use.
Again, we’re sorry for the interruption and inconvenience this has caused you.
If you have any questions or concerns, have a look at the FAQ for more details,
or reach out to customersupport@bricklink.com.
Many thanks,
Your BrickLink Team
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| Author: | Jaabo | | Posted: | Jul 24, 2021 00:17 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 56 times | | Topic: | Designer Program | |
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| In Designer Program, firestar246 writes:
| | GOOD GRIEF EVERYONE!! Complain, complain, complain. That's almost all I see
here. Does anything make you happy?? What do you want, Lego to give you 5 copies
for free? Deliver them tomorrow? You'd probably still find something to complain
about.
Be grateful that Lego is doing anything at all! They're stopping the scalpers
by changing the limit to 1, but is there any thanks? No, you all completely ignore
that and start complaining about the quantity AGAIN.
So to Lego: Thank you! There are people here who do appreciate you trying to
fix the errors you made
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Only reason not to complain is when you realize they aren’t listening. I don’t
LOOK for things to complain about. Incompetence brings them in front of us. The
didn’t fix the errors - they made them worse
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| Author: | Jaabo | | Posted: | Jul 7, 2021 23:44 | | Subject: | Re: BrickLink Designer Program Round 1 | | Viewed: | 104 times | | Topic: | Designer Program | |
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| Oh wow! Didn’t realize it was that bad and I already was disappointed. When first
saw the post I thought the Castle was going to be made available more fairly.
Why not cancel orders over qty of 2? And why not focus on the sets that people
want like the castle and not those others? Better to make 20000 castles than
10000 of the lower demand sets. Let the demand dictate what gets more produced.
There clearly isn’t equal demand for all the sets. Sad too tgaf the ones I wanted
didn’t make it but that was decided by the vote cart in 39 minutes while most
of us where at work. Thanks for addressing the problems. That castle should have
been an ideas release I think we all see now. 10000 in 30 minutes and I know
more people that wanted it that didn’t get it than ones that got it. Amazing
In NEWS, Admin writes:
| | Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.
What worked
Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.
However, there are a few things we need to address urgently with Round 1.
What needs to be improved
Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.
There are four areas we want to address:
Site performance
Limited production of 5,000 units of each set & ordering glitch
Order limits of 5 sets per customer
Shipping limited to countries serviced by LEGO.com
Site performance & server capacity
When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.
Limited production and ordering glitch
The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.
The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.
We have talked to many of you in the community about how to address this and have decided on the following actions:
Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.
Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.
Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.
We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.
Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.
If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.
Order limits of five per customer
We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.
It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.
Shipping limited to LEGO Shop countries
We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.
In summary
For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.
All future pre-orders will have a quantity limit of 1.
Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.
Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.
Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.
Sincerely,
The BrickLink Team
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USA, Georgia
