| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | bje  | | Posted: | Mar 16, 2021 10:20 | | Subject: | Re: Two Weeks?! | | Viewed: | 41 times | | Topic: | Catalog | |
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| In Catalog, psusaxman2000 writes:
| | In Catalog, infinibrix writes:
| | In Catalog, BricksThatStick writes:
| | In Catalog, Admin_Russell writes:
| | Catalog Newsletter which went out yesterday.
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Guess my copy is stuck in the postal system somewhere...
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Same! I thought it was just me only I don't see any news letter either?
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This was an email that came from blservice@ bricklink . com
Double check your spam folder as it looked to be a mass blast.
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Not a chance - there is no blocking on my mail servier for blservice or bricklink
- in fact all mails are coming through as normal although late, not even the
***SPAM*** thing in front of orders and additions. Maybe only went to the USA?
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| Author: | bje | | Posted: | Mar 16, 2021 10:01 | | Subject: | Re: Two Weeks?! | | Viewed: | 56 times | | Topic: | Catalog | |
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| In Catalog, Admin_Russell writes:
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The list you see is of the PROPOSED changes, not SCHEDULED changes. There are
only six items on the list so far that can officially be considered approved
by admin, and those are the six examples listed in the Catalog Newsletter which
went out yesterday.
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Catalogue Newsletter? Can you please send me the copy because I've never
received such a thing (back issues would be nice as well ta).
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| Author: | bje | | Posted: | Mar 15, 2021 10:32 | | Subject: | Re: Stickered parts in sets | | Viewed: | 30 times | | Topic: | Inventories | |
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| In Inventories, bengreen28 writes:
| | In Inventories, bje writes:
| | In Inventories, bengreen28 writes:
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...
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There was a link to ‘help 103’, in there it contains a link for 102 but that
doesn’t work, I’ll relist it, I had mentioned about the stickers etc in the listing
but had it as complete instead of incomplete so not a major problem just thought
I’d check.
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Ah the stupefying case of the phantom link (still). Wonder if they should enroll
the help of Thomson and Thompson to help them find it?
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| Author: | bje | | Posted: | Mar 15, 2021 06:58 | | Subject: | Re: Stickered parts in sets | | Viewed: | 36 times | | Topic: | Inventories | |
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| In Inventories, bengreen28 writes:
| | I have just had a set deleted, it was listed as complete as all parts and minifigs
were present. It was listed missing a couple of the stickers with others in a
poor state.
My question is, do missing stickers make the set incomplete?
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Yes https://www.bricklink.com/help.asp?helpID=102
"Complete - Set contains all parts necessary to build all of the models (including
alternate models) in the instructions but does not have to contain the original
box/packaging and/or extra parts. If the set is missing instructions, the description
must state so. If the set did not come with instructions then the set should
include all parts listed in the picture inventory which is located on the box
or bucket. The set must include all original stickers used on the model either
still on the sticker sheet or applied. "
| | The parts the stickers
go on are present it’s just the sticker that is missing.
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Relist it as Used, Incomplete with a comment as to which stickers are missing
Did the person who wrote you from BL to say that the lot is deleted, not have
the common courtesy to refer you to that paragraph on that help page?
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| Author: | bje | | Posted: | Mar 11, 2021 04:11 | | Subject: | Re: Items with no dimensons - shipping trouble | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, FamilyBricks_AT writes:
| | Hello community,
I probably have missed the correct option to select, but heres my problem and
suggestion anyways.
I´ve ran into trouble with instant checkout on my little store, while buyers
have items ordered, which have no dimensions listed.
Since most lego parts are lightweight, for example the letter option (20/75g)
will be used if only weight (or nothing) is , and the restriction for height
(max 5mm for a letter austrian post) does no efect.
So shipping costs for example are set to 1€ for instant checkout, but with the
real dimensions of the item costs will be like 5,60 €.
I guess you get what I mean.
Is there any option already implemented?
"Backup for instant checkout" does not solve my problem
Would it be good to add an option in the settings, if items do not have dimensions
saved, and the buyer has one or more of them in the shopping-cart when checking
out, a warning should be shown and only QUOTE will be available?
I think this would be a great addition for both sellers and buyers. I appreciate
to get the correct shipping costs before I pay myself. And not having a discussion
after, maybe resulting in a bad feedback for no reason.
Thank you in advance for any help or opinions,
Gunny
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BrickLink has given you as a seller a tool called instant checkout. Your shipping
settings you use in your store can be such that this tool is used or not, it
is a choice you as a seller must make, and buyers in your store have no say in
the matter. I think you have a duty as a seller to ensure that, if you use this
BrickLink tool, you set your store up properly and that you get all the help
you can possibly get from BrickLink to do so. I know you do not want to lose
money when buyers place orders, but I think it is very bad form to engage with
buyers for more money after they have paid the amount you said they must pay.
Where the dimensions are not set, you will see on an order the dimensions as
0 x 0 x 0 or ???. Those parts do not have dimensions. You can also get the items
manually in your inventory by going through your inventory pages and looking
for items with no dimensions. When you find such items, you can update the dimensions
in the packaging dimensions forum topic, so that the site updates the item and
that will update your your inventory with no trouble, or you can update them
in your inventory with huge problems. I would not recommend using manual dimensions
settings at all until BrickLink fixes the inventory page.
I do not think the site can manage instant quote generation, but it could be
a helpful tool. The trouble would be though that you as a seller get an email
message directly to your email for quotes and not on the messaging system, so
you can easily miss these requests if they end up in spam or promotions folders.
I also think that the purpose of instant checkout is to provide the total cost
the seller wants upfront, so it would be a bit weird to have to request a quote
again as no buyer can know at the time what would trigger such an event. And
lastly, items are not reserved for buyers in the quote process, so it might very
well be that the buyer lose the item while waiting for you to get back and answer.
Rather use the alternative below.
You can also set these items to "manual" only with no dimensions, then make a
manual shipping method and invoice orders with these items in, manually. Depending
on where you are, buyers will still have the option to request a cancellation
if they are not happy and you will then just cancel. That at least saves you
the costs of refunds as no money has been paid. It is a bit of extra admin work,
but I think that is safer than quote requests you might miss altogether.
There is also of course the alternative not to use the instant checkout tool
but to make your store entirely manual. You will anyway find that the vast majority
of instructions, decorated parts, sticker sheets, boxes and figures do not have
dimensions or have incorrect dimensions. So you need to make decisions regarding
the small settings you use for postage.
Also, before you part out new sets, check the catalogue entry for the set. New
parts are flagged "NEW" so you can make a note of those parts and edit the dimensions
directly when you part out the item. Just make sure you never make a change to
those parts afterwords. Alternatively, load everything up to an unused stockroom
and then check for items with no dimensions. Request those and then when fixed,
add your inventory.
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South Africa, Western Cape
