Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | stevetq2  | | Posted: | Apr 5, 2023 10:01 | | Subject: | Refund Not Working | | Viewed: | 71 times | | Topic: | Technical Issues | |
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| Hi
I tried to refund a buyer that I'd completed the order on but the package
was returned to me 3 weeks later by Royal Mail and the buyer requested a refund,
however when clicking the 'issue refund' link on that order a page came
up saying 'this site can't be reached'.
Anyone got any ideas?
Thanks
Regards
Steve
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| Author: | stevetq2 | | Posted: | Apr 3, 2023 07:15 | | Subject: | Re: Searching in my store inventory dropdown | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| I thought this was something to do with my browser at first but finally found
this thread which confirms it's Bricklink changing functionality possibly
accidentally and didn't test everything properly. PLEASE CHANGE IT BACK
so the dropdown defaults to the last used value for that 'tab' (I keep
3 open, one each for store inventory, catalog and all items to save time searching).
Steve
In Technical Issues, simmonsfamily writes:
| | Hi,
Just noticed today that when searching the shop's inventory multiple times,
the search dropdown keeps reverting to search within all items on bricklink instead
of in store inventory. This was not the case when inputting items yesterday so
I was wondering if this is a glitch/change/setting that anyone has a fix for?
The muscle memory of just searching repetedly is slowing down us down and causing
some frustration.
Thanks
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| Author: | stevetq2 | | Posted: | Feb 5, 2023 09:33 | | Subject: | Re: Unable to pay fees | | Viewed: | 39 times | | Topic: | Technical Issues | |
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| I have sent a message to admin about this as I'm having the same problem,
I tried rebooting my laptop, 2 different browsers and I also tried using my phone
none of which worked (the pay buttons don't do anything). This has to be
a site issue.
Steve
In Technical Issues, InanimateReason writes:
| | In Technical Issues, slothy1246 writes:
| | I am trying to pay the my fees, but neither the Pay by Paypal or the Pay by card
button appear to be working.
I have tried both Chrome and Microsoft Edge and neither work.
Anyone have any ideas?
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Same issue here. Attempted with chrome on two different devices.
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| Author: | stevetq2 | | Posted: | Jan 16, 2023 15:19 | | Subject: | Part 3651 | | Viewed: | 121 times | | Topic: | Help | |
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| Hi
I just had a new buyer say that the 3651 parts I sent are not original lego,
I believe its becausethey don't have the 'lego' logo on the side
studs. I checked the rest of my stock which have come from several sets I bought
and they are exactly the same and match the stock calatog images on BrickLink
(i.e. the side studs are smooth).
Can anyone please let me know if this item is normally smooth or if perhaps there
are 2 versions (some with the Lego logo on the side studs).
Thanks
Regards
Steve
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| Author: | stevetq2 | | Posted: | Oct 31, 2022 07:53 | | Subject: | Re: Main page and catalog / inventory not loading | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| Inventory not working in the UK either, although the catalog and order pages
are now up and running.
Regards
Steve
In Technical Issues, Dino1 writes:
| | In Technical Issues, BRIXONATOR writes:
| | Inventory is not loading (Austria), keep getting "404 not found" everytime
I want to open a catalog item or my own inventary. Also on Main Page is the same
issue... anyone else?
Martin aka BRIXONATOR
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Here is the same.
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| Author: | stevetq2 | | Posted: | Sep 27, 2022 08:46 | | Subject: | Re: variation of 12v switches and boxes | | Viewed: | 40 times | | Topic: | Catalog | |
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| Hi
Thanks for your response and advice regarding the switch motors in regard of
the catalog entries.
I've just checked again and the 4707pb05 switch that operates in a different
way to the other 4707pb05's that I have says 22 0 between the pins, the rest
are xx 6 or xx 8.
Regarding expectation of buyers, as I had 2 different versions I had no idea
what people might expect. I have made it clear in my description though just
so buyers know what they are getting as some may have experienced the older version
and may have different expectations.
If it is clear there are 2 versions (and it seems there are) it may be useful
to have different entries.
Thanks
Regards
Steve
In Catalog, SezaR writes:
| | In Catalog, stevetq2 writes:
| | Thanks for that SezaR, I thought I might have a couple that were faulty.
|
You are welcome.
Not sure if you remember but indeed, one of my first orders were from your store
and I asked many questions from you and you took the time and answered them all.
Thanks for that. (in was at that moment that I got addicted to 12v train system
 )
| | However the one switch I have that 'holds' the motor 'on' when
you press the switch has 1 01 underneath.
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I just checked my 12v switches. In the early versions, the production date was
engraved underneath (top middle). The the later versions, it was engraved on
the left side, between the two contact holes. The digits 1 01 in yours are mold
numbers, nothing to do with production dates, and so, yours is the second variant.
| | I think I will just describe the difference
in my inventory, as if someone is expecting the motor to stay on when the switch
is released they are going to be mightily disappointed if I send them one where
you have to hold the switch down if you want the motor to operate.
|
Have you encountered any buyer having this detailed expectation?
Actually what is the functionality of this?
The functionality of
is quite different. I will check
and
later.
| |
Perhaps some description in the catalog entry is needed to indicate that there
are 2 very different versions in terms of how they operate.
|
Are you in favor of having separate entries for them?
Note that there should be already two variations of the first variant for
and
because in their earliest production runs in 1980, the middle hole were shallow,
and a connector with middle hole would fit in them. So why
* | | 70026 Electric, Train 12V Remote Control Switch Motor 4 x 8 x 1 2/3 (Undetermined Type)
Parts: Electric, Train
Marked for Deletion |
is already split into two entries.
and
so we should have either 2 or 3 entries for
and
I assume you almost never come across
because 12v system was sold in UK (or France or Italy) since 1981 (or later).
You might want to move your items from 70026 to 70026b or 70026a because 70026
is marked for deletion, not in any inventory so buyers may not find it in their
search.
| |
Cheers
Steve
In Catalog, SezaR writes:
| | Hi Steve,
There is no correct or incorrect operation.
What happened is that between 1980-84 TLG produced the switches in a way when
you press and then release one switch, that switch gets released.
Since 1985 TLG changed the internal mechanical design of switches in order to
improve their functionality.
You can read and check the production dates of your switches: few digits are
engraved under the switches. For example 25 1 means 25th week in 1981 or 9 6
mean 9th week in 1986.
The question is if we need to have separate entries for switches depending on
if they were produced before or after 1985 (there are other differences on their
housings as seen in photos I had uploaded)
In Catalog, stevetq2 writes:
| | Hi
I have several 4707pb05 switches (the ones with the circular arrows) and wondered
as to the correct operation. Most operate the motor when a key is pressed and
stop the motor when released, however I have a couple where the motor stays running
after pressing a key and only stops if you press the other key. I suspect the
former is the correct operation but would appreciate any feedback.
Thanks
Regards
steve
In Catalog, SezaR writes:
| | The part
* | | 70026 Electric, Train 12V Remote Control Switch Motor 4 x 8 x 1 2/3 (Undetermined Type)
Parts: Electric, Train
Marked for Deletion |
has two variations.
The first version produced only in 1980 has shallow middle hole and a connector
with middle pin (like 766c01 ) does not fit in it.
The second version produced between 1981-90 has deep middle hole and a connector
with middle pin does fit in it.
See photos attached.
The same goes for
The first version produced only in 1980 has shallow middle hole and a connector
with middle pin (like 766c01 ) does not fit in it.
The second version produced between 1981-84 has deep middle hole and a connector
with middle pin does fit in it.
However this one has a third variation produced since 1985 until 1990. The main
difference of this version is that the switches work more smoothly and if one
switch is pressed in, and you press the other switch, the first switch gets pushed
up so that it is impossible to be pressed in at the same time.
The side and bottom of the third variation is also different (oh, I realized
I forgot to include another comparison photo....)
The question is this: should this switch be split in two variations (1st and
2nd) of three variations (1st, 2nd and third)
Similar variations exist for
(three variations in total)
The switch
was produced since 1983 so it has only two variations similar to the 2nd and
third variations of 4707pb01 (or 4707pb02)
P.S.
The switch
was produced between 1981-82 or 83 so this one has only one varaition and no
split is needed.
Similarly, the switch
was produced since 1985 and no split is needed.
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| Author: | stevetq2 | | Posted: | Sep 26, 2022 15:59 | | Subject: | Re: variation of 12c switches and boxes | | Viewed: | 34 times | | Topic: | Catalog | |
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| Thanks for that SezaR, I thought I might have a couple that were faulty.
However the one switch I have that 'holds' the motor 'on' when
you press the switch has 1 01 underneath. I think I will just describe the difference
in my inventory, as if someone is expecting the motor to stay on when the switch
is released they are going to be mightily disappointed if I send them one where
you have to hold the switch down if you want the motor to operate.
Perhaps some description in the catalog entry is needed to indicate that there
are 2 very different versions in terms of how they operate.
Cheers
Steve
In Catalog, SezaR writes:
| | Hi Steve,
There is no correct or incorrect operation.
What happened is that between 1980-84 TLG produced the switches in a way when
you press and then release one switch, that switch gets released.
Since 1985 TLG changed the internal mechanical design of switches in order to
improve their functionality.
You can read and check the production dates of your switches: few digits are
engraved under the switches. For example 25 1 means 25th week in 1981 or 9 6
mean 9th week in 1986.
The question is if we need to have separate entries for switches depending on
if they were produced before or after 1985 (there are other differences on their
housings as seen in photos I had uploaded)
In Catalog, stevetq2 writes:
| | Hi
I have several 4707pb05 switches (the ones with the circular arrows) and wondered
as to the correct operation. Most operate the motor when a key is pressed and
stop the motor when released, however I have a couple where the motor stays running
after pressing a key and only stops if you press the other key. I suspect the
former is the correct operation but would appreciate any feedback.
Thanks
Regards
steve
In Catalog, SezaR writes:
| | The part
* | | 70026 Electric, Train 12V Remote Control Switch Motor 4 x 8 x 1 2/3 (Undetermined Type)
Parts: Electric, Train
Marked for Deletion |
has two variations.
The first version produced only in 1980 has shallow middle hole and a connector
with middle pin (like 766c01 ) does not fit in it.
The second version produced between 1981-90 has deep middle hole and a connector
with middle pin does fit in it.
See photos attached.
The same goes for
The first version produced only in 1980 has shallow middle hole and a connector
with middle pin (like 766c01 ) does not fit in it.
The second version produced between 1981-84 has deep middle hole and a connector
with middle pin does fit in it.
However this one has a third variation produced since 1985 until 1990. The main
difference of this version is that the switches work more smoothly and if one
switch is pressed in, and you press the other switch, the first switch gets pushed
up so that it is impossible to be pressed in at the same time.
The side and bottom of the third variation is also different (oh, I realized
I forgot to include another comparison photo....)
The question is this: should this switch be split in two variations (1st and
2nd) of three variations (1st, 2nd and third)
Similar variations exist for
(three variations in total)
The switch
was produced since 1983 so it has only two variations similar to the 2nd and
third variations of 4707pb01 (or 4707pb02)
P.S.
The switch
was produced between 1981-82 or 83 so this one has only one varaition and no
split is needed.
Similarly, the switch
was produced since 1985 and no split is needed.
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| Author: | stevetq2 | | Posted: | Sep 26, 2022 07:16 | | Subject: | Re: variation of 12c switches and boxes | | Viewed: | 43 times | | Topic: | Catalog | |
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| Hi
I have several 4707pb05 switches (the ones with the circular arrows) and wondered
as to the correct operation. Most operate the motor when a key is pressed and
stop the motor when released, however I have a couple where the motor stays running
after pressing a key and only stops if you press the other key. I suspect the
former is the correct operation but would appreciate any feedback.
Thanks
Regards
steve
In Catalog, SezaR writes:
| | The part
* | | 70026 Electric, Train 12V Remote Control Switch Motor 4 x 8 x 1 2/3 (Undetermined Type)
Parts: Electric, Train
Marked for Deletion |
has two variations.
The first version produced only in 1980 has shallow middle hole and a connector
with middle pin (like 766c01 ) does not fit in it.
The second version produced between 1981-90 has deep middle hole and a connector
with middle pin does fit in it.
See photos attached.
The same goes for
The first version produced only in 1980 has shallow middle hole and a connector
with middle pin (like 766c01 ) does not fit in it.
The second version produced between 1981-84 has deep middle hole and a connector
with middle pin does fit in it.
However this one has a third variation produced since 1985 until 1990. The main
difference of this version is that the switches work more smoothly and if one
switch is pressed in, and you press the other switch, the first switch gets pushed
up so that it is impossible to be pressed in at the same time.
The side and bottom of the third variation is also different (oh, I realized
I forgot to include another comparison photo....)
The question is this: should this switch be split in two variations (1st and
2nd) of three variations (1st, 2nd and third)
Similar variations exist for
(three variations in total)
The switch
was produced since 1983 so it has only two variations similar to the 2nd and
third variations of 4707pb01 (or 4707pb02)
P.S.
The switch
was produced between 1981-82 or 83 so this one has only one varaition and no
split is needed.
Similarly, the switch
was produced since 1985 and no split is needed.
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| Author: | stevetq2 | | Posted: | Jul 25, 2022 17:57 | | Subject: | Re: Limiting sales of certain items | | Viewed: | 43 times | | Topic: | Selling | |
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| I don't use instant checkout as it's far too complicated for the items
I sell and I assume shipping methods are to do with that. What I'm really
looking for is to be able to set a value limit for certain countries and those
with limited positive feedback, would anyone else out there find this useful.
Steve
In Selling, stevetq2 writes:
| | I've been selling on BrickLink since 2010, mostly 'bricks' rather
than sets, however I have started listing some expensive sets which I don't
want to sell outside of the UK due to issues with claiming for loss/damage in
transit and potential for 'new' buyers to scam me and claim back their
money via PayPal. However I would still like to sell my other items as widely
as possible.
Is it at all possible (or could it please be considered as a change to the system
if not) to set some parameters surrounding the maximum value order that a seller
is willing to process to a particular country and or buyers with a minimum level
of positive feedback ratings?
Although I have order limits that I'm happy to sell at in my T's and
C's, splash page and in some cases in the description of specific items,
I still have too many buyers ignoring them and placing orders, which I then have
to cancel, which can then cause issue relating to negative feedback.
Any ideas / comments would be welcome.
Steve
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| Author: | stevetq2 | | Posted: | Jul 25, 2022 14:59 | | Subject: | Limiting sales of certain items | | Viewed: | 119 times | | Topic: | Selling | |
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| I've been selling on BrickLink since 2010, mostly 'bricks' rather
than sets, however I have started listing some expensive sets which I don't
want to sell outside of the UK due to issues with claiming for loss/damage in
transit and potential for 'new' buyers to scam me and claim back their
money via PayPal. However I would still like to sell my other items as widely
as possible.
Is it at all possible (or could it please be considered as a change to the system
if not) to set some parameters surrounding the maximum value order that a seller
is willing to process to a particular country and or buyers with a minimum level
of positive feedback ratings?
Although I have order limits that I'm happy to sell at in my T's and
C's, splash page and in some cases in the description of specific items,
I still have too many buyers ignoring them and placing orders, which I then have
to cancel, which can then cause issue relating to negative feedback.
Any ideas / comments would be welcome.
Steve
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| Author: | stevetq2 | | Posted: | Feb 6, 2022 08:41 | | Subject: | Re: I paid VAT on buying, and VAT again receiving | | Viewed: | 58 times | | Topic: | Selling | |
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| Based on your experience it sounds like the EU are running short of money and
need to double charge VAT as a matter of course  On a more serious note the
EU are causing self inflicted damage on themselves here by not following the
rules they themselves say they want everyone else to abide by. The UK have recently
started (01/01/2022) to check ALL EU goods coming into the UK and EU Countries
now have to fill in all the silly paperwork they insist the UK fill in, perhaps
once they've had a bit of their own medicine they will come to the table
and work out a more pragmatic solution, until then, although I would love to
sell to our European friends, I will not risk my business by trading with the
EU.
Steve
In Selling, bobnikolov writes:
| | In Selling, stevetq2 writes:
| | I have NO problems sending exactly the same things to Norway and Switzerland
and even Australia which has some of the most rigorous customs regime in the
world. The EU still can't get over the UK leaving and is still trying to
'punish' it while actually it is 'punishing' it's own citizens
who want to buy what we have but no longer can for NO good reason.
Steve
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I guess that's no true cause i had two orders from Russia, both were with
all documents needed outside of package and i paid double VAT on both orders.
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| Author: | stevetq2 | | Posted: | Feb 6, 2022 06:34 | | Subject: | Re: Bricklink advice to European sellers on custo | | Viewed: | 37 times | | Topic: | General | |
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| It's fine printing out an invoice but when EU Customs take no notice of it
and charge VAT AGAIN then what's the point.
I have suspended sales to the EU until they stop being idiots and allow sensible
trade without the ridiculous bureaucracy and 'jobs worth' customs officials,
I have no such problems exporting to Norway or Switzerland or even the USA and
Australia.
Steve
In General, Teup writes:
| | In General, snarf1974 writes:
| | Why do sellers feel the need to always print off a invoice when all the information
is available on your account. I would guess that 99% of this wasted paper ends
up in the bin.
Not only is this unnecessary but a large waste of plastic and paper and I feel
Bricklink/The LEGO group should not be adversely wasting these resources.
|
Orders under GBP 135 need to be accompanied with a printed invoice, that's
the rule. The invoice proves that you have paid VAT to Bricklink. If no such
invoice is present, you'll be charged VAT a second time upon import.
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| Author: | stevetq2 | | Posted: | Feb 6, 2022 06:30 | | Subject: | Re: I paid VAT on buying, and VAT again receiving | | Viewed: | 60 times | | Topic: | Selling | |
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| I used to send orders to the EU using the correct Royal Mail process, entering
the IOSS number of their system and printing off the postage label from the Royal
Mail site. Packages had the IOSS logo on it with the QR code and ALL documentation
and I assume the process/system from Royal Mail is correct but still EU Customs
are charging VAT before they will deliver. In addition they are insisting on
full instructions, CE documentation and 'licence' approvals for what
are 2nd hand items that were made in the EU in the first place.
I have NO problems sending exactly the same things to Norway and Switzerland
and even Australia which has some of the most rigorous customs regime in the
world. The EU still can't get over the UK leaving and is still trying to
'punish' it while actually it is 'punishing' it's own citizens
who want to buy what we have but no longer can for NO good reason.
Steve
In Selling, Erkiles writes:
| | No, they shouldn't. They did their work correctly. If they don't see
an IOSS nr allocated to the parcel they are obligated to charge VAT. Period.
Again: if the IOSS nr is not visible in the automated system for the company
delivering the parcel in the EU member state (postal services or courrier) then
VAT will be charged automatically as per EU legislational obligation.
I work for Customs myself and I can tell you that about half of the parcel arriving
via Bpost do not have an IOSS nr allocated to the declaration. I'm sure many
of those buyers DID pay VAT at invoice.
It is the seller's obligation to make sure the IOSS nr is properly communicated
with their shipper. It's nowhere the buyer's responsibility.
If the shipper is at fault it is still the seller's responsibility to refund
the buyer as is the same for goods lost / destroyed in transit.
Erikk
In Selling, yorbrick writes:
| |
It should really be the other way around. If the buyer can prove they already
paid it then the collection agency should refund the VAT they are double charging.
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| Author: | stevetq2 | | Posted: | Nov 30, 2021 14:34 | | Subject: | Re: VAT double charged (continued) -> Admin?? | | Viewed: | 62 times | | Topic: | Selling | |
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| The level of bureaucracy the EU insist on for what are often very small transactions
is ridiculous, I have no such problems with exporting to places as far apart
as the USA, Singapore and Australia. The EU's petty and pedantic attitude
and 'one size fits all rules' approach is one of many reasons the UK
voted to leave and I for one will NOT be selling again to our European friends
until those setting the rules at least start abiding by the rules that they insist
everyone else follows. There is a system in place to stop double charging of
VAT but EU customs either don't know about it or they are choosing to ignore
it, perhaps they need the extra money.
Steve
In Selling, StarBrick writes:
| | In Selling, Stuart9 writes:
| | This seems to be getting to the point where I may restrict sales to UK when I
return, it’s becoming a minefield.
| | | | If people keep being asked to pay VAT twice they will eventually turn to other
platforms to fulfill their Lego needs.
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And it also affects non-EU sellers that might otherwise be willing to sell to
EU countries. They might also give up on selling to the EU due to the hassle.
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That's what I did: I keep non-EU shops out of my searches for parts.
And the result is, some projects will not be finished for a long time.
Too bad it turns out this messy way.
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| Author: | stevetq2 | | Posted: | Nov 29, 2021 17:24 | | Subject: | Re: UK orders limitation to 135 GBP? | | Viewed: | 39 times | | Topic: | Help | |
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| The default is that the buyer pays any import tax or duty (it's the same
the world over), however due to Brexit that has changed so the seller does it
up to £135 (via BrickLink in this case), however as EU countries are NOT following
the rules they are also charging VAT on orders under £135 to the buyer before
they will release it. That's why most UK sellers are no longer selling to
the EU and why I have also stopped doing so, therefore I don't see the point
of the new feature BrickLink have introduced for sellers who breach the £10,000
sales limit as such sellers will be few and far between. Don't bother shipping
to the EU unless the order is greater than £135 otherwise buyers are highly likely
to get double charged VAT and they will understandably leave negative comments.
Steve
In Help, Teup writes:
| | In Help, TDH_Bricks writes:
| | In Help, Teup writes:
| | In Help, TDH_Bricks writes:
| | In Help, Teup writes:
| | In Help, TDH_Bricks writes:
| | Hello,
can you please help where to find settings for UK orders limitation to 135 GBP?
I am sure we set up this limitation in the past but we received an order over
135 GBP today.
Thank you.
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Over or under? Why would you want to only have orders to the UK under
135 GBP? As far as I understand those are the only ones you need to do something
for.
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I would like to limit them under 135 GBP again. Up to this limit Bricklink collect
UK VAT, over 135 GBP it must be collected by us- what means UK VAT registration.
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Uhm, the other way around.. VAT is due upon import when over GBP 135 -
so the buyer takes care of it in this case, they will need to pay VAT to the
local authorities to receive the order. Under 135 the seller needs to collect
it, and be registered with the British government (in this case, Bricklink has
done this for its sellers, it collects the VAT and remits it), and attach an
invoice that shows that VAT has already been collected. Over 135 GBP, AFAIK,
there's nothing you need to do.
I only accept UK orders over 135 GBP, because I don't have a printer
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Thank you, but I am not sure this is correct.
I have checked with 2 forwarders and both stated in conditions "for UK shipments
over 135GBP VAT and customs fee will be invoiced back to sender".
Can you please share link to any official UK web with statement that "VAT is
paid by recipient"? Thank you.
|
Well, when I google I just get links in Dutch, but anyway this is a good source:
The Dutch chamber of commerce. If you put this through google translate, you'll
see it says what I said:
Leveringen tot GBP 135
Voor leveringen tot een waarde van GBP 135 moet je import-btw in het VK afdragen.
Dit geldt voor alle zendingen die vanaf 1 januari 2021 het VK binnenkomen en
voor consumenten bestemd zijn.
(up to GBP 135: the seller must remit VAT)
Leveringen vanaf GBP 135
Voor leveringen vanaf GBP 135 geldt dat je afnemer invoer-btw moet afdragen.
Je bedrijf heeft geen btw-registratie in het VK nodig. Mogelijk moet je Britse
klant wel invoerrechten en inklaringskosten betalen. Wanneer je producten van
preferentiële EU-oorsprong zijn, is het betalen van invoerrechten in principe
niet nodig.
(over GBP 135: the buyer pays import-VAT, seller does not need British VAT registration)
https://www.kvk.nl/advies-en-informatie/internationaal-ondernemen/e-commerce/e-commerce-in-verenigd-koninkrijk/
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| Author: | stevetq2 | | Posted: | Nov 4, 2021 09:34 | | Subject: | Re: UK buying? Not anymore, thanks to Brexit..... | | Viewed: | 62 times | | Topic: | General | |
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| I have now regrettably decided to stop shipping to the EU as some buyers are
leaving negative feedback due to VAT being charged by customs even though I had
a warning this may happen and also messaged the buyer informing of this risk
before they decided to continue with the transaction. BrickLink needs to sort
this out and perhaps consider refunding buyers who have been what I would consider
illegally charged VAT for a second time by customs in EU countries, even though
an IOSS compliant courier postage method has been used.
Steve
In General, yorbrick writes:
| | In General, stevetq2 writes:
| | Many UK sellers have given up shipping to the EU due to double charging of VAT
even though the packages are being shipped with VAT paid and all the correct
details attached. I had one shipment to Germany refused by their customs today
(even though it should have gone through with no checks) with them citing there
was no CE mark or original packaging and the little Lego AROCS Mercedes badge
was deemed to be a trademarked item so could only be imported with a 'licence'
!!
I don't know if sellers in countries other than the UK are experiencing such
problems but I suspect this is the EU extracting vengeance on the UK for leaving.
I get enough business from the UK and the rest of the world so it's the EU's
loss when I remove them from my shipping list later today. Perhaps I will add
them back when the people who run the EU stop acting like spoilt children who
have been told NO for the first time.
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I think a lot of it is just incompetence with a new system.
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| Author: | stevetq2 | | Posted: | Oct 19, 2021 12:06 | | Subject: | Re: UK buying? Not anymore, thanks to Brexit..... | | Viewed: | 78 times | | Topic: | General | |
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| Many UK sellers have given up shipping to the EU due to double charging of VAT
even though the packages are being shipped with VAT paid and all the correct
details attached. I had one shipment to Germany refused by their customs today
(even though it should have gone through with no checks) with them citing there
was no CE mark or original packaging and the little Lego AROCS Mercedes badge
was deemed to be a trademarked item so could only be imported with a 'licence'
!!
I don't know if sellers in countries other than the UK are experiencing such
problems but I suspect this is the EU extracting vengeance on the UK for leaving.
I get enough business from the UK and the rest of the world so it's the EU's
loss when I remove them from my shipping list later today. Perhaps I will add
them back when the people who run the EU stop acting like spoilt children who
have been told NO for the first time.
Steve
In General, eileenkeeney writes:
| | In General, StarBrick writes:
| | Had a rude wake up call today.
As of July 1st this year and later on from September 1st buying from the UK has
become increasingly expensive for EU buyers.
The treshold of 22 euro has been abandoned from July 1st. Every sale will be
taxed, even if it is below this treshold (there is no treshold....).
Taxes are to paid on the invoice of the seller and by the customs dept in Holland;
so the purchase is double taxed (2 x 21%!). And I have no possibility to reclaim
it.
Plus there is 4 euro fee for handling if it is less than 150 euro value of the
shipment (10 euro if it is above...).
A 27 GBP (32 euro) order (included was shipping for 5.75 GBP, taxes for 4.82
GBP (21%)) became 10 euro more expensive because of this.
I know, I am free to buy or not to buy these parts in the UK. Unfortunately the
UK seller(s) are the only one in Europe with these parts....
But if this is the result of Brexit, I will end buying from my UK Lego-friends.
Too bad it turned out this way.
So long my UK-friends.....
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That is interesting.
I had the UK on my list of countries with very high postage to the US (based
on some previous orders from the UK). But just the other day I ordered from
a UK seller, who calculated the postage directly before I checked out, and I
saw that postage was reasonable, so I checked out.
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| Author: | stevetq2 | | Posted: | Sep 19, 2021 17:45 | | Subject: | Re: VAT - No invoice - Paid to BL - NEED HELP | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| Hi
I normally buy postage at the Post Office and was told that I needed to give
them IOSS number for EU items, however all they do is add it to the 'Town'
field, but there is no reference to this on the parcel and BrickLink specifically
say NOT to add the number to the parcel.
I have just checked the Post Office website and the only current way to make
sure EU customers don't get charged VAT twice (except for eBay, etsy and
Not On The High Street) is to use 'Click and Drop' (see wording below
from Post Office).
'If your marketplace has signed up to the IOSS scheme but is not on the list
above eg: Amazon, we currently do not have a solution for you to buy your postage
in our branches as there is a chance your customer could be charged VAT twice.
Instead, you can buy postage with Royal Mail Click & Drop and we can accept the
item at the Post Office'
I hope that helps because the people at the Post Office don't seem to know
anything about how this works.
Cheers
Steve
In Technical Issues, BrickAThon writes:
| | In Technical Issues, SylvainLS writes:
| | In Technical Issues, BrickAThon writes:
| | Hello,
I've got a customer in France that placed an order, paid VAT, and we shipped
it. No invoice or IOSS number listed on the order, or telling us to send it (and
it got overlooked on our end, honestly - this is still new to us, so getting
used to it will take a few orders).
Now our customer is saying they're getting asked to pay the VAT that was
already paid to BrickLink.
We need some help (both us and the customer) ASAP - sent a message to the Help
Desk, but in my experience, no one ever responds.
Is there an Admin out there reading this that could expedite this issue and get
us some guidance?
I'd also like to know how we should all handle this going forward - if there's
an order that pays VAT but no invoice is made?
Thanks all!
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Are you sure they already paid VAT? That is, Is it in the PayPal transaction
as a partner fee?
BL doesn’t collect VAT if the order amount is over €150 (~$180). BL should also
not collect for VAT-registered buyers (but I think they do nonetheless).
Also, normally, the buyer receives a copy of the invoice (or it’s the other way
around: the buyer receives the invoice and the seller gets a copy).
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GREAT information here - Yes, they DID pay the VAT, but going in to look at the
payment, they did a Mobile payment (all our International orders are invoiced,
but the customer did not use the BL invoice link to pay). I think that's
the issue - I can refund the customer for the VAT on the order, so he can pay
it there, but I'm not sure how it will affect BL on that (however, that's
not his issue). This would also explain why there's no invoice.
Okay, noted - I need to pay attention to ALL the orders going overseas for this!
Good info to have, and hopefully someone else finds this information useful.
Now, if BL can answer on how this should be handled in the future, that would
be fantastic!
Tracy
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| Author: | stevetq2 | | Posted: | Jun 27, 2021 11:10 | | Subject: | Re: Unable to add items to inventory | | Viewed: | 55 times | | Topic: | Technical Issues | |
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| I'm having the same problem, everything else is fine but can't add a
new inventory item.
Steve
In Technical Issues, Leftoverbricks writes:
| | In Technical Issues, wyldkat1976 writes:
| | Hi,
is anyone aware of an issue with not being able to add items to inventory? Everything
else is fine, can update inventory, but when you click on add item, it goes to
the front page fine, but select parts and you just get the circle of doom.
Kev
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Part of the problem is here: https://www.bricklink.com/inventory_detail.asp?q=3006&invSearch=D&pg=1
3006 is an example part number.
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| Author: | stevetq2 | | Posted: | Dec 13, 2020 12:38 | | Subject: | Re: Price Guide | | Viewed: | 35 times | | Topic: | Suggestions | |
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| Thanks Jennifer
I've just found where to change the setting to show the 'pop up'
no the 'new' inventory screen which works fine, it takes some finding
as isn't where you think it might be nor explained well (for others reading
this the setting is 'Store Settings' 'Management' then inventory
section and untick 'enable price guide link' who would have thought it
!! Thanks very much for your advice.
In Suggestions, jennnifer writes:
| | In Suggestions, stevetq2 writes:
| | Thanks for your reply, are you saying you can set the default to show 'old
version' somewhere as I can only get the 'pop up' if I click on 'old
version' every single time I do a new search on my inventory.
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You can't choose to use the old version by default.
What you can do is change your settings to get the pop-up on the new version.
But, you will no longer get the pop-up on the old version.
Hope that makes sense. Hope they fix this mess soon. Hope they even reply someday
that they realize that there is even a problem to fix.
Jen
| | Cheers
In Suggestions, stevetq2 writes:
| | Ever since the 'new' version of the inventory function has been introduced
it has made updating and adding items far more difficult as follows:
1) When clicking 'price' next to an inventory item the default is to
show the detailed price guide instead of the really useful pop-up showing the
current avg. price, which can then be dismissed so I can update accordingly without
losing my place in the inventory list I have displayed.
2) If I forget to select the 'old' version of the inventory list and
I am say on the 2nd page of the list of items and I click on 'price'
I get the longer 'price guide' version but when I navigate back to the
inventory list it takes me back to the beginning of the list (i.e. the first
page), I then have to scroll all the way down or change pages to get back to
where I was adding as lot of time to the process.
3) The new and old version of the inventory list show different items (the 'new'
version shows less), which is annoying when trying to use the 'old' version
in order to bypass the problems set out above.
Either let users default to the 'old' version for all searches and or
fix the problem 2) above and preferably put the 'pop up' in as the default
'price guid' when clicking on 'price' as that is the most efficient.
I have raised these issues before but nothing seems to be done about them, surely
if new functionality is introduced it should be at least as good as the old version,
it isn't even possible to default the 'old' version which I have
to click on every time I change my search otherwise my productivity when adding
items is massively impacted.
Any suggestions as it's causing me significant problems.
Thanks
Cheers
Steve (a seller and buyer for over 10 years)
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| Author: | stevetq2 | | Posted: | Dec 13, 2020 11:08 | | Subject: | Re: Price Guide | | Viewed: | 21 times | | Topic: | Suggestions | |
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| Thanks for your reply, are you saying you can set the default to show 'old
version' somewhere as I can only get the 'pop up' if I click on 'old
version' every single time I do a new search on my inventory.
Cheers
In Suggestions, stevetq2 writes:
| | Ever since the 'new' version of the inventory function has been introduced
it has made updating and adding items far more difficult as follows:
1) When clicking 'price' next to an inventory item the default is to
show the detailed price guide instead of the really useful pop-up showing the
current avg. price, which can then be dismissed so I can update accordingly without
losing my place in the inventory list I have displayed.
2) If I forget to select the 'old' version of the inventory list and
I am say on the 2nd page of the list of items and I click on 'price'
I get the longer 'price guide' version but when I navigate back to the
inventory list it takes me back to the beginning of the list (i.e. the first
page), I then have to scroll all the way down or change pages to get back to
where I was adding as lot of time to the process.
3) The new and old version of the inventory list show different items (the 'new'
version shows less), which is annoying when trying to use the 'old' version
in order to bypass the problems set out above.
Either let users default to the 'old' version for all searches and or
fix the problem 2) above and preferably put the 'pop up' in as the default
'price guid' when clicking on 'price' as that is the most efficient.
I have raised these issues before but nothing seems to be done about them, surely
if new functionality is introduced it should be at least as good as the old version,
it isn't even possible to default the 'old' version which I have
to click on every time I change my search otherwise my productivity when adding
items is massively impacted.
Any suggestions as it's causing me significant problems.
Thanks
Cheers
Steve (a seller and buyer for over 10 years)
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| Author: | stevetq2 | | Posted: | Dec 13, 2020 08:58 | | Subject: | Price Guide | | Viewed: | 98 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Ever since the 'new' version of the inventory function has been introduced
it has made updating and adding items far more difficult as follows:
1) When clicking 'price' next to an inventory item the default is to
show the detailed price guide instead of the really useful pop-up showing the
current avg. price, which can then be dismissed so I can update accordingly without
losing my place in the inventory list I have displayed.
2) If I forget to select the 'old' version of the inventory list and
I am say on the 2nd page of the list of items and I click on 'price'
I get the longer 'price guide' version but when I navigate back to the
inventory list it takes me back to the beginning of the list (i.e. the first
page), I then have to scroll all the way down or change pages to get back to
where I was adding as lot of time to the process.
3) The new and old version of the inventory list show different items (the 'new'
version shows less), which is annoying when trying to use the 'old' version
in order to bypass the problems set out above.
Either let users default to the 'old' version for all searches and or
fix the problem 2) above and preferably put the 'pop up' in as the default
'price guid' when clicking on 'price' as that is the most efficient.
I have raised these issues before but nothing seems to be done about them, surely
if new functionality is introduced it should be at least as good as the old version,
it isn't even possible to default the 'old' version which I have
to click on every time I change my search otherwise my productivity when adding
items is massively impacted.
Any suggestions as it's causing me significant problems.
Thanks
Cheers
Steve (a seller and buyer for over 10 years)
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| Author: | stevetq2 | | Posted: | May 17, 2020 10:24 | | Subject: | System Updates & Keeping People Informed | | Viewed: | 95 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hi
I have been buying and selling on BrickLink for nearly 10 years now and although
it can be a bit clunky it does the job of bringing buyers and sellers together
but just recently changes have been made that have caused problems for buyers
and sellers alike due to lack of communication from those making the changes,
I have listed 2 that have affected me and my buyers int the last week or so.
1) The change to the way the order and payment status works was a complete surprise
and took me a good 30 minutes to work out what was going on (not everyone has
my analytical ability to work this out).
2) The email sent out to buyers when a seller is short of parts (i.e. Problem
with Item in Order), has been made less useful as the link that used to be there
to help buyers 'approve' removal of item(s) is no longer given (yes the
email looks nicer but it is as good as useless). Because I wasn't aware
of this change I chased a buyer saying there was a link in the email which made
me look like I didn't know what I was doing.
I have been working in IT for 40 years and it is recognised good practice to
send out a 'release note' to all users (post it on the site somewhere
and email everyone a link) detailing key changes that are going to be made in
the next release (before the event) so everyone knows and can prepare accordingly.
Please don't say this doesn't apply to 'apps' or Internet based
systems because some of the best sites do this (e.g. www.mid.as).
BrickLink relies on the income provided by it's buyers ordering parts and
sellers paying commission, if you don't communicate properly you risk buyers
and sellers going elsewhere, which would be a big shame.
Please keep us all better informed so we can service our customers properly and
support you all at BrickLink to continue to proved an otherwise great site.
I would appreciate a constructive response from admin to this message
Thanks
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United Kingdom, England
