Discussion Forum: Messages by raf_use (584)
Redisplay Messages: Compact | Brief | All | Full      Show Messages: All | Without Replies

 Author: raf_use View Messages Posted By raf_use
 Posted: Apr 16, 2024 04:55
 Subject: Re: offsite payment method
 Viewed: 37 times
 Topic: Payment Methods
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

raf_use (584)

Location:  Poland, w. Śląskie
Member Since Contact Type Status
Sep 11, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rafi_BrickStore
In Help, Stellar writes:
  In Help, raf_use writes:
  Hello,

I have a problem

I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high

In help center I can read:

Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.


So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...

Am I doing something wrong? maybe I ask in wrong place?...

or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!

I'm sorry, I'm really frustrated.

Maybe you guys can tell me, what else should I do?

Seems you did it the correct way, turnaround time from the Help Desk is around
2 weeks, so maybe wait a bit longer?

Else you can try emailing them directly to bricklink@support.lego.com

ehh, the problem is, I wrote to help desk first time in last december...

but you gave me an email address!! at last

I preferred to write an e-mail, but I couldn't find the address anywhere
- thank you very much!
 Author: raf_use View Messages Posted By raf_use
 Posted: Apr 16, 2024 04:21
 Subject: offsite payment method
 Viewed: 145 times
 Topic: Payment Methods
View Message
View
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

raf_use (584)

Location:  Poland, w. Śląskie
Member Since Contact Type Status
Sep 11, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rafi_BrickStore
Hello,

I have a problem

I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high

In help center I can read:

Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.


So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...

Am I doing something wrong? maybe I ask in wrong place?...

or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!

I'm sorry, I'm really frustrated.

Maybe you guys can tell me, what else should I do?