| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Starship  | | Posted: | Jan 8, 2022 10:55 | | Subject: | Re: 100% Priase ruined by a new member | | Viewed: | 84 times | | Topic: | Feedback | |
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| It is really sad to hear that a 100% feedback has been ruined and it sucks 
But I suspect the person who gave it to you has no idea of what the implication
is, and in the grand scheme of things, it really more of a psychological thing
than a practical thing. No one is not going to be buy from your store because
you have a one neutral feedback. Buyers look at the overall percentage and only
will have pause it there is significant amount of negative feedback.
The reality is that no one is 100% perfect all the time, no one can have 100%
perfect interactions, so give yourself a break and just accept that you are human
and let the buyer have their cancellation It is not worth making an issue out
of it.
In Feedback, ck.brick.lego writes:
| | My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
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| Author: | ck.brick.lego | | Posted: | Jan 8, 2022 10:49 | | Subject: | 100% Priase ruined by a new member | | Viewed: | 343 times | | Topic: | Feedback | |
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| My store used to have a track record of 100% praise.
But recently a new member ordered and requested to cancel after that, for which
he left a neutral feedback. The comment itself is neutral, just a word "thank
you". But it ruins the 100% record, unfortunately.
Any suggestions for preventing things like this?
My thought is to deny any cancellation request--and include that in the store
terms.
But if buyers feel they are forced to buy--sellers are putting himself to
a dangerous situation as well. Buyers may look for defects and a negative feedback
may still result.
P.S. Suggestions regarding store is also welcomed. I am looking for that to improve
as well. Thank you in advance.
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| Author: | Chickaroo | | Posted: | Jan 7, 2022 12:33 | | Subject: | Re: Leaving feedback | | Viewed: | 42 times | | Topic: | Feedback | |
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| In Feedback, quentin61 writes:
You can leave feedback on the feedback page
https://www.bricklink.com/feedbackPost.asp
or the links can be found on your orders placed page next to your current orders
Roo 
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| Author: | quentin61 | | Posted: | Jan 7, 2022 12:17 | | Subject: | Leaving feedback | | Viewed: | 111 times | | Topic: | Feedback | |
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| | How doI leave feedback? |
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| Author: | Davabo | | Posted: | Jan 3, 2022 16:42 | | Subject: | Re: Is rudeness grounds for negative feedback? | | Viewed: | 32 times | | Topic: | Feedback | |
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| In Feedback, eileenkeeney writes:
| | In Feedback, NedsBrickShop writes:
| | I've had a poor experience with a seller, where he argued with me about discrepant
parts I received, refunded me for the discrepant parts only after I pushed for
it, then told me to "Please never order from [his] store ever again."
Would you leave negative feedback based on the interaction? Or just move on since
you got the refund?
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Not in my opinion (whatever that is worth).
Personally, I might leave a neutral depending on the degree of rudeness (which
is very subject to opinion).
I reserve negative for cases of where I am certain I was cheated even after effort
was made to get the seller to make things right.
I have more often avoided buying from a seller due to their responses to feedback
than I have due to actual feedback.
|
Interesting point.
I have had a lot of really great experiences here, and actually really only one
bad.
Why isn't there a secret 10-point Likert-scale you could give the seller.
I feel that positive-neutral-negative is not enough..
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