| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | jennnifer  | | Posted: | Dec 16, 2021 19:42 | | Subject: | Re: Negative feedback back given for NO reason | | Viewed: | 78 times | | Topic: | Feedback | |
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| From the buyer's perspective, the reason is that they don't have their
order.
I would suggest calmly and politely explaining the situation to your buyer. Include
the link to how to change negative feedback.
Unless there was communication from the buyer you have not related here, I don't
see how this can be called extortion.
I know it's frustrating to receive bad feedback, but a positive and apologetic
demeanor might get you a better outcome. You can catch more bees with honey...
Good luck,
Jen
In Feedback, cuddlycj writes:
| | Buyer gave negative feedback without contacting me first.
Order was under control of the postal service when this happened.
Didn't allow me to resolve issue!
Has since been :
1.repaid for total order costs!
2. Order was returned to me and I have since posted it back to Buyer!
I feel that I have been extorted due to the negative feedback!
I had at that point NO Negative feedback for being a Seller!
Not Happy!
I have put in request for negative feedback to be removed!
Apparently Rejected but not reason why!
AND No asking me why either!!
On removal of Feedback list says - the following applies:
Seller is attempting feedback extortion AND Not relevant to the order (once
with postal service, we can't do anything about it!)
Who can I message for assistance to solve this PROBLEM!
Thanks Cate
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| Author: | mgriffin | | Posted: | Dec 16, 2021 16:09 | | Subject: | Re: Negative feedback back given for NO reason | | Viewed: | 59 times | | Topic: | Feedback | |
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| In Feedback, cuddlycj writes:
| | Buyer gave negative feedback without contacting me first.
Order was under control of the postal service when this happened.
Didn't allow me to resolve issue!
Has since been :
1.repaid for total order costs!
2. Order was returned to me and I have since posted it back to Buyer!
I feel that I have been extorted due to the negative feedback!
I had at that point NO Negative feedback for being a Seller!
Not Happy!
I have put in request for negative feedback to be removed!
Apparently Rejected but not reason why!
AND No asking me why either!!
On removal of Feedback list says - the following applies:
Seller is attempting feedback extortion AND Not relevant to the order (once
with postal service, we can't do anything about it!)
Who can I message for assistance to solve this PROBLEM!
Thanks Cate
|
Dont worry too much about it. Nearly all sellers have unfair neg feedback, forget
about it and move on
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| Author: | tons_of_bricks | | Posted: | Dec 16, 2021 10:13 | | Subject: | Re: Public apology & you sent a msg to my buyer? | | Viewed: | 124 times | | Topic: | Feedback | |
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| It's sad when people feel the need to do stuff like that with the excuse
of "doing it on someone's behalf", especially without making sure it's
alright first. Busybodies never accomplish anything good.
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| Author: | WildBricks | | Posted: | Dec 16, 2021 08:34 | | Subject: | Public apology & you sent a msg to my buyer? | | Viewed: | 293 times | | Topic: | Feedback | |
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| Yesterday I posted a question about making a reply to a feedback. I posted a
picture of the page I was asking about and thought that I had blanked out all
of the buyer's information. I screwed up and missed 1 spot. As soon as I
realized that, I cancelled my message. The post was a question. It was NEVER,
EVER meant as a name and shame. I was having trouble finding the correct link
and just needed a bit of help.
So, to my buyer: I apologize profusely for the mistake. I honestly cannot apologize
enough. That was my mistake and it is completely on me.
Now, to the member who emailed my buyer:
***** THAT IS NOT OKAY. ******
My buyer is new to BL; which I mentioned in my message. Normally, I send a message
to the buyer explaining the feedback system and why their feedback is unwarranted
and so damaging. I have found that communication and education about BL goes
a long way. Never in my wildest imaginings would I have thought that another
seller would take it upon themselves to send such a message to my buyer. The
chastising tone of the email and the "mention" of being stop-listed by sellers
made my buyer feel threatened.
What should have been a conversation between myself and my buyer became public
in a way that I never wanted. Again, that is my mistake and I apologize.
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| Author: | Lenero | | Posted: | Dec 16, 2021 05:24 | | Subject: | Re: Unable to respond to negative feedback. | | Viewed: | 86 times | | Topic: | Feedback | |
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| Hello I am the buyer
I have not received the order yet however I removed my feedback and wait more
Don't worry and lets see what will happen next weeks
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