| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | calebfishn  | | Posted: | Apr 13, 2024 12:25 | | Subject: | Re: Buyer not received order UK Royal Mail | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, esp_mitch writes:
| | Hi All
Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.
I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.
I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.
What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?
Don’t want to get negative feedback from the buyer if I argue the refund.
Thanks in advance for any help or advice
|
Some ways to think about it.
1. Getting a signed for postage option is there to help the seller more than
the buyer. The issue of what postage the buyer selected is basically irrelevant.
2. Yes, if you refund you will be out 11 pounds. But if the buyer does not receive
their order, and you don't refund, they will be out 11 pounds. So how is
that fair?
3. It hasn't been very long since you shipped the order, so it is correct
ask the buyer to give the order another week or so to show up. I find if I stay
in contact with a buyer, they are able to be patient in waiting a little longer.
In the meanwhile, double check that the shipping address was correct.
4. You have no reason to suspect that the buyer is not telling the truth. So
you have no reason to refuse a refund, if the package is lost. Yes, it hurts,
but it is the right thing to do. Fortunately lost orders are very rare, and when
they do happen, you can consider it a cost of doing business.
|
 |
| Author: | esp_mitch | | Posted: | Apr 13, 2024 09:10 | | Subject: | Buyer not received order UK Royal Mail | | Viewed: | 105 times | | Topic: | Help | |
|
| Hi All
Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.
I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.
I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.
What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?
Don’t want to get negative feedback from the buyer if I argue the refund.
Thanks in advance for any help or advice
|
|
| Author: | yorbrick | | Posted: | Apr 13, 2024 05:40 | | Subject: | Re: MY ORDER PLACED LIST iS INCOMPLETE | | Viewed: | 46 times | | Topic: | Help | |
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| In Help, romanelli writes:
| | Hello Bilders.
I looking for a long time who knows why on my ORDER PLACED list is only last
16 orders.
Rest of them disappeared and i can't check them.
I send the message to the BL but nobody responded.
Thank for Your help if You can.
|
Either:
1) you filed them
2) older than 6 months.
|
| Author: | romanelli | | Posted: | Apr 13, 2024 05:12 | | Subject: | MY ORDER PLACED LIST iS INCOMPLETE | | Viewed: | 90 times | | Topic: | Help | |
|
| Hello Bilders.
I looking for a long time who knows why on my ORDER PLACED list is only last
16 orders.
Rest of them disappeared and i can't check them.
I send the message to the BL but nobody responded.
Thank for Your help if You can.
|
| Author: | WildBricks | | Posted: | Apr 12, 2024 15:40 | | Subject: | Re: It's a whatcha-mac-all-it | | Viewed: | 48 times | | Topic: | Help | |
|
| | | This set's Amazon description states:
The mech’s glow-in-the-dark arc reactor in its chest glows as kids twist, turn
and adjust the mech’s position to fire stud shooters
|
Awesome! Never even occurred to me to read LEGO's description of the set.
Thanks!
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