Discussion Forum: Messages by manganschlamm (1938)
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 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: May 25, 2019 16:02
 Subject: Re: 4070a
 Viewed: 39 times
 Topic: Catalog
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In Catalog, Brickitty writes:
  In Catalog, tEoS writes:
  Yes, BL has decided not to differentiate between these.

In Catalog, seymour3113 writes:
  I have several of these bricks (4070a). They are being deleted from catalog.
Should I just list them as 4070?

Thankfully, since there are so many headlight bricks with varying levels of partial
holes. It was definitely a manufacturing defect.

Now if we could just get rid of the ridiculous entries for "smooth slopes."


Why do you think that smooth slopes is not an appropriate entry? I actually prefer
textured slopes and when I order textured slopes and get smooth slopes it does
not make me happy.
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: May 3, 2019 16:10
 Subject: Re: Change NPB Timeline
 Viewed: 52 times
 Topic: Suggestions
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In Suggestions, MidwestBrick writes:
  I had enough of these in the last few weeks that waiting 2 full weeks is painful
to complete them.

I don't mind the 1 week to pay before it is started. But another full 7 days
to complete the NPB is not necessary.

I would propose 3 additional days and that is it. Let us get our stock back
in our stores to sell to someone else instead of being held at our will for 14
full days when 10 is plenty enough.

I can't be the only one that feels this way and 14 days might have worked
10-15 years ago when access to Smart-Phones wasn't as widespread, but these
days, you can't go far without having the ability to respond. Thanks


OK then in return I propose that we buyers can initiate and complete NRS and
NSS after proportionally shorter time. If sellers want to give us buyers less
time to make the payment, then they should also have less time to issue invoices
and ship. Something for something. As a side note, I would like to mention that
in Europe many payments are still made by conventional bank transfer, which may
take few days to complete (and will only be processed on business days).

Final comment: Sellers that want to push for high-speed payment should accept
the fact that for 99% of buyers this is a hobby whereas for a considerable fraction
of sellers it is a full- or part-time business. We buyers typically have a normal
job and need to find the time to do things related to BL.
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: May 1, 2019 15:33
 Subject: Re: Shipping adress Belgium
 Viewed: 45 times
 Topic: Suggestions
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In Suggestions, reci writes:
  Thank you for your answer
I tried but the system wont let me save my adress with the last field un-answered...


I would just fill something like N/A into that field. Read by anyone as not specified.
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: Jan 24, 2019 11:44
 Subject: Re: Feedback removal
 Viewed: 60 times
 Topic: Suggestions
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In Suggestions, yorbrick writes:
  
  As I’ve said, we’re not talking about a large discrepancy. I do have a single
s/h charge. It’s $4.99 for standard mail for any order size
which is closely related to actual cost on average. Minimum postage is $3.66
plus all associated fees/materials/etc.

And I would say that is fine, adding on a dollar or so for additional costs is
reasonable. And I imagine most buyers here would agree with that. I can see that
is the case, as a huge majority of your customers don't mention it, but one
has.

What you are proposing would ban that user from leaving poor feedback about shipping
costs. However, it wouldn't just ban users where the additional costs are
not too severe, but it would also ban users from leaving poor feedback where
the shipping costs have been massively inflated at the checkout for profit rather
than be based on realistic costs.

Remember not everyone knows the sizes of parcels, the cost structures of international
postal companies based on weight and size, the weight of the packaging a seller
is using, and so on. Sellers need to be believed that they are selecting the
right postal service for a package and are charging honestly for it. If buyers
cannot leave feedback about postage costs just because they already agreed to
them up front, then I imagine it would be abused. Sellers could make out a parcel
is large, charge for a high shipping band, then send it via a cheaper one and
tell the buyer they agreed to it so they cannot complain.

I prefer a feedback structure where sellers can be outed if they do wrong, even
if it means one person every so often complains about something when they probably
shouldn't have.

Does one neutral feedback in a few hundred damage a seller? No.

Does stopping buyers from commenting on whether they think someone is a fair
seller damage the marketplace? Yes.


Fully agree on this one. We must use common sense and reason. Reasonable buyers
will not complain about small things, like the little bit more expensive shipping,
the small extra handling fee, the little fee for packaging material and the like.
This will also extend to the conditions of parts and the quality of packing.
Of course there are the complainers which will always find something to complain
about. But I think they are a minority here on BL and it would be unreasonable
and actually way over the top if the feedback system would be changed just to
stop these few from posting unfair feedback. The feedback system must however
still leave a possibility to post a warning in case of the stores that really
make purposedly profit on fees rather than on Lego. This is a Lego marketplace
and not a fees markedplace.
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: Jan 13, 2019 04:46
 Subject: Re: Automated Feedback.
 Viewed: 41 times
 Topic: Suggestions
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In Suggestions, tpr writes:
  Hi all.

Suggestion ….

Feedback is not always left by the customer. Positive is left most times, and
a customer will always leave negative or neutral if there is something wrong.

One assumes that if nothing is heard from the customer, it must have been delivered
and was ok. Therefore - Can we have an automated positive feedback say after
2 months(or whatever length of time is felt suitable) of order being delivered
for all orders still showing as shipped. It could also be implemented if the
seller has not given feedback.

Thanks

Tracy



If feedback would be posted automatically, then we can abandon the feedback system
right away because it makes no sense at all. How can the system decide / judge
automatically if the customer was satisfied? For example, I am very reluctant
as a buyer to post negative or neutral feedback even when I am not too happy
with an order. In such cases I simply do not leave any feedback.

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