Discussion Forum: Messages by Rob_and_Shelagh (26339)
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 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Jul 25, 2017 05:42
 Subject: Re: Get shipping costs BEFORE final checkout
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 Topic: Suggestions
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In Suggestions, Teup writes:
  Actually, I think it would be nice if quotes can be answered with "to be determined".
That way I can give out accurate quotes 80% of the time and not end up sorting
a whole order and go through administrative hassle in the other 20%.


As a buyer asking the shipping cost.. "to be determined" would be as useful as
no reply.

If you ask us for a quote you will get a clear final price.

Robert

  
In Suggestions, Teup writes:
  In Suggestions, TheBrickGuys writes:
  In Suggestions, Teup writes:
  And is your guess always correct? Or do you guess pessimistically?

For parts it isn't really guessing but just adding a little bit of weight
and figuring the shipping cost. Envelops are easy to add into the total weight
of the order and so are small boxes for parts, it takes just a couple of seconds
per quote.

Well, for us it's not; maximum thickness for letter mail is somewhere between
3 and 4 studs, and it's not rare that it's hard for me to imagine how
it would look in an envelope. In these cases I really just need to piece things
together and see how I can make it fit most efficiently. The trouble is that
it will almost always work out, but in case it won't, it will immediately
be some €15 more expensive. So that's quite tricky to quote.
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Jul 20, 2017 03:28
 Subject: Re: separate picking list by New and Used
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 Topic: Suggestions
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In Suggestions, BRWA writes:
  Hi Robert,
so what your saying is I should change the remarks on 40k+parts so that it easier
for BL...surely the option of item no. and condition is not a hard one to implement,
consider we are dealing with computers - we are in the 21st century I would have
thought - or is have I screwed up and I have set the TARDIS coordinates wrong
again...

Kind regards,
Dave
Brick Recycling WA

Hi Dave,
I'm not saying you should change anything. I just posted what we do, sorry
the suggestion did not help. We certainly don't do it that way because it
is easier for BL, we do it that way because it saves huge time for us and optimises
storage. When we set up our store we saw no need to store parts by item number
order, few big inventory managers do it that way as new part numbers get introduced
frequently, stock levels change, etc; they utilise storage locations by availability
and suitability (e.g. frequency of item on orders = use of prime picking locations,
size/volume requirement of inventory item, etc, etc). Remarks is simply "item
location" and any part can be placed in any location, the picking list comes
off in location order making picking simple. Other advantage is that you can
avoid similar parts being located next to each other which can significantly
avoid or virtually eliminate picking errors (picking the wrong part/colour).
No problem with you asking BL to do it your way though if that works better for
you but BL was never designed that way. I can understand that builders would
organise their inventory that way and this has cropped up many times here over
the years because many builders have converted their building inventory into
a store so BL offering an alternative sort on the order/picking list would certainly
be off use in those cases where the seller wants to organise their inventory
in that way.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Jun 23, 2017 03:20
 Subject: Re: separate picking list by New and Used
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 Topic: Suggestions
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In Suggestions, logansbricks writes:
  Howdy guys! I was wondering if it is possible to have our picking list separated
into New and Used But still be in order of item number? For example, all the
new would be at the top of the list but be in the correct item number order,
then the used (in correct order) would be after the new. It would be soooo helpful
since the New and Used are obviously in different places in our physical stores.
Yikes, dare I say this BUT, that is how Brickowl does it and it is just much,
much easier to pull.
thanks for lending an ear
sherry

We do it using sort by remarks. Remarks are used for stock locations for each
part. For us used parts get alpha locations, new get numerical. Our picking list
(order) is sorted by used 1st in order of location then new in order of location.
We follow that with our picking cart and picking an order is just one lap of
the storage locations. You can store any part anywhere in the system (except
used have to go in used locations, new in new locations but that is good practice
to avoid crossover anyway).

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Apr 22, 2017 02:45
 Subject: Re: Where are our manners gone?!
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 Topic: Suggestions
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In Suggestions, legoman77 writes:
  In Suggestions, BRWA writes:
  Where are our manners gone?!

Thank you for your time,
Kind regards
Dave
Brick Recycling WA

We do not have manners now, we have cell phones.

John P

I blame those things too although we don't all have to buy in to poor standards
just because others think it's trendy. Hopefully phones will soon have AI
and they'll be able to communicate with each other in their own rude language
without our involvement leaving us humans to go back to human interaction.

I agree with the OP's sentiment though, we always try to put basic niceties
in our messages even if they are problem related like NPB's

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 22, 2017 17:45
 Subject: Re: price overview when buying a wanted list
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 Topic: Suggestions
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In Suggestions, SylvainLS writes:
  In Suggestions, Pher writes:
  How could I forget the famous Grand Marnier?

Or Cointreau. Let’s not be partial… but still French

Okay, okay, there’s also Curaçao…


Funnily, Cointreau, Curaçao, or triple sec make me think of cocktails whereas
Grand Marnier makes me think of desserts (though I don’t especially like strong
alcohol, in desserts or not).

This thread is getting interesting again.

Now what is all this stuff about you French buying up our cider orchards in the
south of England and turning them into vineyards for your Champagne houses? How
does that work, I thought you protected Champagne and it can only be made in..
well Champagne? Champagne region is forecast to get too warm over the next 50
years to grow the grapes we are told... and someone else mentioned our cider
makers are going to Cambodia. Hmmm if the 6 month global average Lego price goes
in the opposite direction to global warming I'll be able to make a living
growing cider apples up here in the wild north (well I won't if it takes
50 years!). Now what was all this originally about, have we established you can
still buy Lego on BL yet without red and green indicators? If not can someone
please decide one way or the other, I'm more interested in the discussions
about fruit now.

I'll be back tomorrow for an update

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 22, 2017 12:33
 Subject: Re: price overview when buying a wanted list
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 Topic: Suggestions
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In Suggestions, yorbrick writes:
  
  Because it's easy.
There are a lot of manual things to do with having a store, people probably just
want one mindless thing to do.

But pricing is probably the most important, right?

I often use the six month average to part out, but as a baseline for cheap parts
I cannot be bothered to price manually.

If I have 10 of something that have sold for the 6 month average of 3p each,
then I'm not going to bother looking into pricing. I'll list at that
price. I might be able to do two minutes worth of work and decide I might be
able to get 4p instead, but it is not worth it. Same idea if I have one thing
with an average of 50p - if I could have got 60p with a bit more effort, so what.
Whereas if I have have 100 of something with an average of 50p, then I'll
spend a bit more time on the price of those. And for minifigures I always do
a bit more manual analysis, looking at what is available, what the sales rates
are, thinking about what other stock might be listed soon (is it a current or
old set), etc. I find it probably saves 90% of the time compared to if I manually
priced each part individually.

It is also a good tool for deciding what not to sell when parting out. If I see
something is worth only a small amount on average and there is a possibility
I might use it, I'll just delete it from the part out and keep it. I find
I often build up personal bins full of small parts this way, that I then go on
to use for greebling or other details on models.

OK thanks, that makes a lot of sense. With cheap common parts we usually list
them at our existing price and review those prices as a separate process so I
guess similar. What I hear though is people using it as a total solution, maybe
they don't tell the whole story and actually use it as a "guide" too.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 22, 2017 12:23
 Subject: Re: price overview when buying a wanted list
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In Suggestions, mgiglio writes:
  this guy is catching a lot of flack for his attitude here, but he's right.
the value of the item is not based on how much it's worth in my heart of
hearts. the value is based on past sales

In every other market place it is based on current availability and how badly
you (and everyone else) wants it. Past sales are a guide based on supply and
demand...in the past and those past sales prices for all sorts of reasons do
not always reflect what was actually paid.... that said it is a guide but not
one you can use to definitely price an item with, it never has been, too many
other variables and unknowns in the data.

As you re based in the USA the global average price will be showing at least
20% higher than the average sales price locally in your market from my experience
(excluding shipping an other add-ons)

apart from that, he's nuts (well he might not be, just it looks like it
from that post!)

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 22, 2017 12:09
 Subject: Re: price overview when buying a wanted list
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In Suggestions, TokerSays writes:
  
  I just look back at him and blink.

I do the same

Here the price is quite seasonal and varies dependent on the weather

I've learn't to live with it but it would be really great if there were
no seasons...hang on, I quite like the seasons really

sometimes I have to settle for green ones

the green ones aren't so shiny though

perhaps I should use one of those price comparison sites... hmm maybe not, nearly
got ripped off on my car insurance using one of those last year, cheapest result
was actually significantly more expensive than what I eventually paid and was
a crap policy (another story but people probably don't want me to write an
essay on it)

what the??? is this place going insane? No, it might look that way but there
are 10's of thousands of people going about their business as usual in the
transacting sections, probably that fake news phenomena thingy on the internet.

never mind worse things in the news to be concerned about today, "I'm out"
as they say, got to post all those packages.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 22, 2017 10:42
 Subject: Re: price overview when buying a wanted list
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In Suggestions, Brettj666 writes:
  Because it's easy.

OK..but really?

  There are a lot of manual things to do with having a store, people probably just
want one mindless thing to do.

But pricing is probably the most important, right?


Probably yes.

  Someone else in this thread said something akin to "if one seller is willing
to sell a part for this low, maybe all sellers should be able to", to that I
would say "If one buyer is willing to buy a part for 3x the average price, maybe
all buyers would be able to"

While a price spiral down may look attractive to buyers, in the end when sellers
see the effort vs reward, they slow down on selling and then those buyers now
have less options.



Yes, I don't have any problem with the effect of that because I believe demand
and supply mechanics always corrects things like that in the long term and we've
been here for a relatively long time! My initial interest in this thread was
simply that buyers were being misled more than a worry about the long-term impact
on prices. The whole thing has had no impact on our prices. What worries me more
now is that this green/red thing was implemented and now, after 15 years of BL
not having it before it has been removed and buyers think they are being conned
in some way when in fact it seems to me removing it did the opposite and.....
is it just me or have sales gone off a bit since it was removed? If I was just
worried about short term sales I would have been asking for it to be reinstated.
I still love this site but it sure can behave "oddly" sometimes!

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 22, 2017 10:06
 Subject: Re: price overview when buying a wanted list
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 Topic: Suggestions
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In Suggestions, mgiglio writes:
  In Suggestions, yorbrick writes:
  
  You are mistaken. Sellers do not have the ability to part out a set and automatically
list the pieces at the 6 month average, using any BrickLink tools
. It's possible
to do so with 3rd-party tools (off BrickLink), but those tools are available
to buyers as well. The access to pricing information is identical for buyers
and sellers.


What am I missing here? Is it interpretation of words?

Sellers can use the part out a set tool and set their part prices at the (worldwide)
six month average price, using Bricklink.

this is correct. i did it last night. it's a very useful feature for a seller.
don't know why someone is saying this can't be done right in bricklink.

I concur it can indeed be done but in over 10 years of selling here I've
never understood why people want to set their prices at 6th months average worldwide
prices. Many do so but no one has ever explained why they do... is it just because
they can? I know this feature originates from the early Dan years and maybe back
then the dynamics were different - mainly USA only data, less stores, less items,
etc. Not singling you out but I'm just interested in hearing why sellers
do this and value this feature.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 22, 2017 06:13
 Subject: Re: price overview when buying a wanted list
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 Topic: Suggestions
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In Suggestions, yorbrick writes:
  
  
  A few years ago, most sets parted out for 2x the retail price of the set. Today,
that number is maybe 1.3x. I certainly would not say that prices on parts are
inflated. The opposite -- they're depressed.


1.3x ?

If any sellers are parting out sets on that multiple they are heading for a loss.
They'd have to sell most of the set just to break even without any compensation
for their time.

Or not pay retail price.

"and" not pay the retail price

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 22, 2017 05:13
 Subject: Re: price overview when buying a wanted list
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In Suggestions, FigBits writes:
  In Suggestions, mgiglio writes:
  of course i am not suggesting that parts be given away for free. i'm saying
maybe part prices are inflated if sellers are actually willing to sell for less.
as a seller, if i think a part is too cool to sell for a nickel, i keep it, cause
i know no one's gonna pay a quarter for it. or if i have a ten dollar minifig
and i dont want to sit on it for a year, i'll list it for 9 and try to move
it out.

For those of us whose BrickLink stores are trying to support us as a full-time
job, that a part being too cool doesn't factor into it. It's a business.
I try to sell for more than I paid.

A few years ago, most sets parted out for 2x the retail price of the set. Today,
that number is maybe 1.3x. I certainly would not say that prices on parts are
inflated. The opposite -- they're depressed.


1.3x ?

If any sellers are parting out sets on that multiple they are heading for a loss.
They'd have to sell most of the set just to break even without any compensation
for their time. It is quite easy to sell half of the parts in a set but the others
take quite some time. I think some must blindly price without any business consideration
and that won't last, they'll soon realise they are working for someone
else not themselves. I agree some of the recent system tweaks have encouraged
some into this but at the end of the day I do believe demand and supply rules...
and that is the real problem - over supply. Some seem to think that if 100 of
part XXX sold for average 10c each over the last 6 months there is a market for
BL'ers to part out 10000 of them when in reality there is little price elasticity
of demand and if the price was 5c the 6 month demand might still not be more
than 100. That is why many are getting frustrated, having rash sales and trying
to get their investment back that they thought would make them a quick profit.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 22, 2017 04:53
 Subject: Re: Counterfiet Set Reporting
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 Topic: Suggestions
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In Suggestions, WoutR writes:
  In Suggestions, qwertyboy writes:
  In Suggestions, rofreder writes:
  Hello All, and to my recent seller please accept my appologies.

Got in some other sets today straight from lego.com and compared elements. Couldn't
distinguish any serious differences. I suppose there is a little variation among
genuine lego factory molds and plastic composition.

Thank you all for your help and concern. Got my first set in the 70's and
thought I was an expert. Guess not.

Thank you for reporting back.

Nowadays, especially in online discussions, I see far too few people willing
to admit a mistake. I really appreciate this.

Niek.

+1
Thanks.

sorry to add yet another +1 to the thread without further comment but in this
case I think it is well warranted.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 21, 2017 08:56
 Subject: Re: price overview when buying a wanted list
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 Topic: Suggestions
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In Suggestions, TokerSays writes:
  In Suggestions, FigBits writes:
  In Suggestions, TokerSays writes:

  
  I'm not sure I understand. You are the community overseer or we are missing
a community overseer?


Community Overseer: Mnementh (19666) - Oct 31, 2005 - Dec 27, 2013
https://www.bricklink.com/memberAdmins.asp

Can we elect a new Overseer? Someone to settle Forum disputes, consolidate a
consensus, and speak to the Administrators on the Forum's behalf in one voice.
The Overseer would of course have to ability to kick people like me off the
forums. O_O

That is pretty much what that role did. We used to call it "flooding" when one
member constantly posted the same thing over and over again despite getting responses
from the community.

yes, really good idea

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 21, 2017 08:48
 Subject: Re: price overview when buying a wanted list
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In Suggestions, TokerSays writes:
  
What's your honest answer?

Because it only compared one element of the price. If it compared all elements
of the price it would be better but of course. Mostly people compare prices then
go to the store. The tool was misleading to the buyer and causing unsustainability
for the site as a whole IMO.

If you actually read at least 10 of the answers you got already instead of ignoring
the bits you didn't want to hear you'd find that would already have been
answered however, I think that is what he meant by cherry picking.

Also, as I said before the answer you are looking for would only come from the
site administration, not the membership (forum being a subset of).

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 21, 2017 08:40
 Subject: Re: price overview when buying a wanted list
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In Suggestions, TokerSays writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, SylvainLS writes:
  In Suggestions, TokerSays writes:
  […]
This 'forum base' you mention, who are they and who is their leader? […]

Yes, please someone. Take him to their leader.

Not sure about leader but I'm missing the community overseer role at the
moment.

Robert

I'm not sure I understand. You are the community overseer or we are missing
a community overseer?

Missing

(certainly not volunteering BTW)

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 21, 2017 07:32
 Subject: Re: Counterfiet Set Reporting
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In Suggestions, rofreder writes:
  I've been had!!!

Suggestion: Counterfiet Seller's Registry

First time user of Bricklink. Was excited to buy "new sealed" discontinued star
wars set on behalf of my son at what I thought was a fair price.

Posted positive feedback immediately because item was sealed and appeared to
be in authentic packaging. All logos present with circled R and tm etc.
Upon inspection of parts even noticed "LEGO" on all studs. However edges were
sharper than genuine parts, also in general parts felt lighter, minor differences
in shapes of familiar elements. Amazed at the attention to detail of the fakers.
But, in my heart of hearts I know it's a fake set. Instructions and promotional
items all there etc. I don't think my son even knows or cares. I've also
compared the seals and box to "youtube speed build" of the same authentic set
and noted differences in seals and packaging(e.g. barcoded box seals).

Is there a way to report a seller if you believe they are selling fake sets?
I would like to report this person so that others don't fall victim as I
have. I would never want to pass this set or it's elements on as authentic.
I don't even care to fight for my money back, but I don't want this to
happen to others. It has eroded my trust in bricklink at this point.

Thanks for listenting to my rant,

Duped in NC

I agree with the other responses, I believe you have received a genuine set here
but if you are still concerned I would -

1. Contact the seller, share your concerns and ask where he obtained the set
from.

if you are still concerned -

2. Contact Lego Customer Services, I am sure they will be able to quickly determine
that the item is genuine or not by asking you a few detailed questions about
the product and/or packaging. To fake a set in the way you describe including
all TLG branding in the moulding would take a pretty large operation and investment
as injection moulding tooling is not cheap to put it mildly, I'm certain
they would know about it.

HTH

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 20, 2017 12:58
 Subject: Re: BrickLink you are losing business
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In Suggestions, FigBits writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, FigBits writes:
  In Suggestions, technoluddite writes:
  I don't think BL could concoct a system to account for all the variances
of each postal system in the EU, North America etc. to allow immediate posting
of shipping costs.


BL doesn't need to. The sellers would. The solution ALREADY EXISTS on other
sites, so we know that it is possible.


Yes we know it can be done (reasonably OK) on other sites but we so far don't
know if BL can deliver it here... just because the other guys do it doesn't
mean that is what we will get here as the site has a different structure/programming.
I'm just patiently waiting and will form an opinion on whether here it will
be a good or bad thing, or something in between when I see how it is going
to work here, not on another site.

Robert


Actually, it already exists on BrickLink as well. It just isn't customer-facing.


--
Marc.

well when it faces this customer I'll evaluate it, until then it might as
well face the moon

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 20, 2017 12:02
 Subject: Re: BrickLink you are losing business
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In Suggestions, FigBits writes:
  In Suggestions, technoluddite writes:
  I here what you're saying about listing shipping fees but in many places
it's complicated by the local Postal System requirements.

Here in Canada, I can ship anything that fits in an envelope less than 3/4" (2
cm) thick for about $2. However, anything thicker (even some minifigure headgear
and/or accessories) bumps it up to a parcel and the costs at least double!

The weight is relatively unimportant up to about 500 grams, it is all about the
dimensions.

I don't think BL could concoct a system to account for all the variances
of each postal system in the EU, North America etc. to allow immediate posting
of shipping costs.


BL doesn't need to. The sellers would. The solution ALREADY EXISTS on other
sites, so we know that it is possible.


--
Marc.


Yes we know it can be done (reasonably OK) on other sites but we so far don't
know if BL can deliver it here... just because the other guys do it doesn't
mean that is what we will get here as the site has a different structure/programming.
I'm just patiently waiting and will form an opinion on whether here it will
be a good or bad thing, or something in between when I see how it is going
to work here, not on another site.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 20, 2017 07:33
 Subject: Re: Suggest: Customs Acknowledgment in Checkout
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In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, DadsAFOL writes:
  There was another thread today about customs/VAT on import, and I thought
I had suggested this in the past but I couldn't find it in searching the
suggestion history, so I'm submitting it now.


Quick & Easy:
1. Create a simple pop-up in the checkout process for international orders that
warns the buyer that they are fully responsible for any customs/duties/VAT/collection
fees etc that their country may charge for importing goods. Buyer must check
the "I acknowledge" button before being allowed to complete checkout.

Further Enhancements:
2. Store a table with the known thresholds for each country (e.g. £15 for UK,
€22 for Netherlands, etc). This data can be simply crowdsourced. Only display
the popup when the order value exceeds the threshold for the buyer's country.

3. Show the customs warning message in English AND the national language of the
buyer's country in the message box.

4. Add a database element to the orders table to record the timestamp that the
buyer acknowledged the customs warning. Display the Edit Order UI page for seller's
reference.

5. When a buyer is adding items to cart that exceed the customs threshold, display
a warning icon in the shopping cart indicator. Mouseover text on the warning
icon should show "This order may be subject to import duties for {buyer's
country}"

I am NOT suggesting that BL get in the business of managing customs and import
duties. This is simply a warning message to the buyer to educate them. The
goal of this suggestion is buyer satisfaction and reducing frustration/surprise
for buyers that aren't aware of their own country's rules.

-Jason


Found it:-

https://www.bricklink.com/message.asp?ID=592577

can't believe that is over 5 years ago, time flies here!

I think I'd make some detail changes if I wrote that today but I'd stand
by it all in principle and it is very similar in many ways to what you have suggested.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 20, 2017 07:09
 Subject: Re: Suggest: Customs Acknowledgment in Checkout
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In Suggestions, DadsAFOL writes:
  There was another thread today about customs/VAT on import, and I thought
I had suggested this in the past but I couldn't find it in searching the
suggestion history, so I'm submitting it now.


Quick & Easy:
1. Create a simple pop-up in the checkout process for international orders that
warns the buyer that they are fully responsible for any customs/duties/VAT/collection
fees etc that their country may charge for importing goods. Buyer must check
the "I acknowledge" button before being allowed to complete checkout.

Further Enhancements:
2. Store a table with the known thresholds for each country (e.g. £15 for UK,
€22 for Netherlands, etc). This data can be simply crowdsourced. Only display
the popup when the order value exceeds the threshold for the buyer's country.

3. Show the customs warning message in English AND the national language of the
buyer's country in the message box.

4. Add a database element to the orders table to record the timestamp that the
buyer acknowledged the customs warning. Display the Edit Order UI page for seller's
reference.

5. When a buyer is adding items to cart that exceed the customs threshold, display
a warning icon in the shopping cart indicator. Mouseover text on the warning
icon should show "This order may be subject to import duties for {buyer's
country}"

I am NOT suggesting that BL get in the business of managing customs and import
duties. This is simply a warning message to the buyer to educate them. The
goal of this suggestion is buyer satisfaction and reducing frustration/surprise
for buyers that aren't aware of their own country's rules.

-Jason

Yes, I suggested something similar in the past too. I also suggested making deliberate
customs fraud a punishable offence to discourage people from using this to enter
into customs form fudging negotiations though.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 20, 2017 06:00
 Subject: Re: BrickLink you are losing business
 Viewed: 139 times
 Topic: Suggestions
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In Suggestions, WoutR writes:
  In Suggestions, BricksDirect writes:
  Dear BrickLink admins and members,

We see it every day. BrickLink is losing business because it's still not
possible to pay immediately after checkout. We have to cancel our orders because
new members can't find shipping fees. They expect that the shipping fee will
be automically displayed when they put items in their shopping cart. The also
expect that they can pay immediately for their orders. The way it is going now
is way too complicated for new members.

Why is it so hard to create software to let members pay immediately and tell
them the shipping fee. BrickOwl and BrickScout are doing it. They are taking
BrickLink's business over.

What I hear from other sellers is that it's impossible to create it because
not al items have their weight in the BrickLink catalog. Why not solve this with
a standard weight for items that don't have their weight in the BrickLink
catalog? (0.5KG for a set, 0.2KG for a part etc.)

Please, BrickLink do something at this.

Thank you.

Best regards,
Niels Roest
Owner of BricksDirect

I think the problem is not item weight but size.

+1 the main issue here in UK too. Weight is quite simple to fix - just fill in
the missing ones.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 17, 2017 04:01
 Subject: Re: price overview when buying a wanted list
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In Suggestions, SylvainLS writes:
  In Suggestions, TokerSays writes:
  […]
This 'forum base' you mention, who are they and who is their leader? […]

Yes, please someone. Take him to their leader.

Not sure about leader but I'm missing the community overseer role at the
moment.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 16, 2017 10:59
 Subject: Re: price overview when buying a wanted list
 Viewed: 78 times
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In Suggestions, TokerSays writes:
  Niek - I am not here to annoy you. I'm annoyed. I am a grown man posting
on a forum for a child's toy trying to figure out why a tool I used to save
money has been removed.


The forum cannot answer that for you. Only the Administration can answer that
if they choose to and I think they might have seen your request(s) by now. Continuing
to post the same point over and over and over again will only frustrate the user
base and ultimately probably yourself too. I would personally figure I've
made myself heard and wait for the outcome. Just my advice from learning how
this place operates over many years.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 16, 2017 07:50
 Subject: Re: Better Forum
 Viewed: 59 times
 Topic: Suggestions
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In Suggestions, ranarn writes:
  Yes absolutely, i have a few friends that looked at it, and decided to never
look at it again, cause it looks like a mailing-list discussion from before they
where born.
For me personally it works good, i have no major problem with it now. And to
create a new post is not that hard, i think most will manage it they try.

But what the problem is not you and me or the older generation. It's the
younger generation that today is used with things like facebook, instagram, disqus,
reddit, where everything is simplistic, easy to understand, modern looking and
a minimal learning curve.


Don't underestimate the talents of young people.

I have a nephew and niece who are too young to join this website and can find
their way around Facebook and the like better than I can (probably partly because
it interests them more than it does me) but they can also very quickly understand
and add value in old technology discussions too. I would say overall it is easier
for the young minds to understand and engage with us than it is for many older
people to adapt to new technology.
Or course there is a balance to be struck somewhere along the line. My parents
could never program a video recorder but the current young generation have both
iPods and vinyl.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 16, 2017 05:39
 Subject: Re: Better Forum
 Viewed: 60 times
 Topic: Suggestions
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In Suggestions, ranarn writes:
  Yea lets not embrace the future and newer technology's, let stay in the past.
Everything was better before, don't change anything that works.

If everyone had that mindset we would still live in the stone-age.


I guess the opposite of that is-

Let's change everything for no reason other than that there is something
newer available.

Both are wrong IMO and I didn't say don't change anything... I just like
changes to be for the right reasons not just because of technology. Many people
still ride horses despite the invention of the motorcycle

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 16, 2017 05:32
 Subject: Re: Better Forum
 Viewed: 58 times
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In Suggestions, Smron writes:
  In Suggestions, FigBits writes:
  In Suggestions, ranarn writes:
  Good Question, and of course i should have stated some examples, instead of just
saying that it's bad.

First, the tree approach, it's not a bad thing, and works pretty good when
a discussion is kept relatively small and you read each post.
But when more and more people join, and you get multiple levels of replies, each
tend to go it's own way when it branches out from the main tree. And a tree
structure makes really hard for someone that is coming into the discussion later
to see the latest "talk" or get a overview what has been replied earlier, you
often need to check each branch of the tree. I am more into the "reddit" approach,
where the hot or popular replies is what is showed at the top. Or the "standard"
flat forum approach with pages and not creating branches of replies.

I very much disagree there, at least compared to a flat view. Having a branching
tree is a huge benefit. One improvement would be to be able to collapse a branch
(as on reddit). But if this is your major concern, I think you are way off. The
branching structure is a huge benefit of the current format. It is not a fault
at all.


  Second is style, it looks outdated and not very modern. I know that the "CORE"
users of the forum at the moment like it, and is happy with what it is, but to
broaden the usage from new users, it needs to be made more modern and easier,
explainable icons instead of text links maybe, Simplicity is the key.

To me, that's largely irrelevant. I care much more about content than style.
For the site itself, the style is important, because it's a commercial website
that is looking to make money for its sellers (myself among them). But for the
forum? Who cares. The appearance is neither a positive nor a negative. It's
irrelevant.


  Some technical features that would be nice is, notification, unread message tracking,
templates, tags, ability mention or reference other people, online status of
users, avatars etc...

Notifications and message tracking, absolutely. Those should be added. Tags already
exist for catalog items. Referencing other users: meh. Online status of users:
meh. Avatars? Please no. There are way too many juvenile forums where 50% of
the "content" is animated gift and signature files. That contributes nothing
to actual discussions, and we are better off without them.

So ... Yes, we could use the ability to track read/unread status, and receive
notifications.
That's about it.


--
Marc.

More or less agree. I'm not sure we need a 'new forum', but our current
forum could use some upgrades.

Top things I would like to see...

1) Ability to collapse threads.
2) Ability to edit posts

For me please no on that one, there is nothing worse than reading a thread that
no longer makes any sense as all the replies refer to something that has been
changed by a member who saw the replies so decided to change his message. If
you make a mistake or want to change your opinion after the event I think it
is fine to state that via another post later in the thread after all surely that
is what debate is for.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 15, 2017 12:57
 Subject: Re: Better Forum
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 Topic: Suggestions
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In Suggestions, viejos writes:
  In Suggestions, ranarn writes:
  Just when you say: Once you learn to use it, your argument fails.
Have you used any other modern communication platform? There shouldn't be
any learning curve, if just a few people are having problem with it, then something
is wrong.

And its not perfect, nothing ever is. There is always room for improvement.

What I meant by perfect, was that the type of forum that we have now is a perfect
fit for this site. The kind of discussions we often have on BrickLink lend themselves
to the tree structure. I also think it's important to have people's ID
cards displayed prominently along with all the other information about the post
itself.

And yes, I do use other forums quite heavily. I have over 10,000 upvotes on my
Disqus profile and every few weeks I have to clear my block list (max 1000 users)
because I block and flag constantly. I could barely name a handful of profiles
I have gotten to "know" over the years.

Contrast that to BrickLink where I've never blocked anybody, and I recognize
at least half of all the people who post in the forum. The BrickLink forum has
a personal feel to it, and we risk losing that if we import something generic.

+1 you said it perfectly for me too

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 14, 2017 12:48
 Subject: Re: price overview when buying a wanted list
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In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, TokerSays writes:
  Perfect, then we agree! Bricklink is a legal free market and in a legal free
market a Buyer should have easy access to the average price per piece. Any measures
to limit that access would delegitimize the legal free market of Bricklink.


OK, I get that you want it back, really!

But, believe me there are many free markets in the world that don't have
it and it doesn't
"delegitimize the legal free market" status.

Which business school's definition of "free market" are you using? A free
market does not have to provide its' traders with any analysis tools, just
a place to trade where entry is fee for all and everyone can buy and sell at
prices they wish.

Keep it grown up please, this is not a junior school debating society or an election
campaign. BTW, no we don't agree, LOL!

Robert

Hmm, that was an unfortunate typo on my part, I did of course mean "free", not
"fee" for all, sorry!

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 14, 2017 12:29
 Subject: Re: price overview when buying a wanted list
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In Suggestions, TokerSays writes:
  Perfect, then we agree! Bricklink is a legal free market and in a legal free
market a Buyer should have easy access to the average price per piece. Any measures
to limit that access would delegitimize the legal free market of Bricklink.


OK, I get that you want it back, really!

But, believe me there are many free markets in the world that don't have
it and it doesn't
"delegitimize the legal free market" status.

Which business school's definition of "free market" are you using? A free
market does not have to provide its' traders with any analysis tools, just
a place to trade where entry is fee for all and everyone can buy and sell at
prices they wish.

Keep it grown up please, this is not a junior school debating society or an election
campaign. BTW, no we don't agree, LOL!

Robert



  Vote to bring back the legal free market at this link: https://www.bricklink.com/message.asp?ID=1031088

In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, TokerSays writes:
  Let's remember that we are not in a legal free market.

Nonsense, of course it is legal and it is a free market!
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 14, 2017 12:11
 Subject: Re: price overview when buying a wanted list
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In Suggestions, TokerSays writes:
  Let's remember that we are not in a legal free market.

Nonsense, of course it is legal and it is a free market!

  If we were in a free
market the average pricing tool would be forcing Sellers who are over charging
out of the market. If we were in a legal free market there would be a lawsuit
over Sellers purposely attempting to hide or make it more difficult to find the
actual average price per piece. So we are not in a legal free market, so let's
discuss suggestions on how to keep the market open without an undue burden placed
on Buyers or Sellers.

Vote to bring to bring the average pricing tool back on this link: https://www.bricklink.com/message.asp?ID=1031088


In Suggestions, Rob_and_Shelagh writes:

  
The other 2 options below would not even be legal in most free markets apart
from anything else.

  Option 2: Flat Profit Charge. For every piece you buy you pay a penny to the
Seller as flat profit. This penny won’t be reflected in the average price.
It’s a penny applied to every piece. It allows the Seller to earn a profit on
every piece while also allowing the Buyer an option in price. I don’t have access
to the site’s financials so if that flat profit charge needs to be 2 or 3 cents,
I can understand.

Option 3: Transaction Charge. Give the Buyer the average pricing tool but charge
them a flat fee for every purchase they make. I’m thinking like $0.25 cents.
That $0.25 cents is split between Bricklink and the Seller however they see
fit. I think I might lose the support of Buyers on this one, but as someone
pointed out – Lego is not a traditional marketplace. If Buyers or Sellers leave
the marketplace there is no one to take their place. We all gotta give a little
bit.



Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 14, 2017 10:46
 Subject: Re: price overview when buying a wanted list
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In Suggestions, TokerSays writes:
  
Option 1: Bring back the average pricing tool on an order total. Average price
wouldn’t be listed for individual prices but on the total order. I think this
will make it harder for the Buyer to pick and choose individual cheap pieces
and drive those prices down while also allowing the Buyer to avoid the store
with the 250% markup that is driving prices high.


That would make a lot of sense if we have final shipped order prices in the calculation
- i.e. automated checkout but without it, it's a nonsense.

The other 2 options below would not even be legal in most free markets apart
from anything else.

  Option 2: Flat Profit Charge. For every piece you buy you pay a penny to the
Seller as flat profit. This penny won’t be reflected in the average price.
It’s a penny applied to every piece. It allows the Seller to earn a profit on
every piece while also allowing the Buyer an option in price. I don’t have access
to the site’s financials so if that flat profit charge needs to be 2 or 3 cents,
I can understand.

Option 3: Transaction Charge. Give the Buyer the average pricing tool but charge
them a flat fee for every purchase they make. I’m thinking like $0.25 cents.
That $0.25 cents is split between Bricklink and the Seller however they see
fit. I think I might lose the support of Buyers on this one, but as someone
pointed out – Lego is not a traditional marketplace. If Buyers or Sellers leave
the marketplace there is no one to take their place. We all gotta give a little
bit.



Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 14, 2017 10:35
 Subject: Re: price overview when buying a wanted list
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In Suggestions, Admin_Jaclyn writes:
  Just to clear things up - we did remove this intentionally. Please vote on this
suggestion if you would like to bring it back and feel free to post comments/feedback
below.

Thanks!

-Jaclyn
BrickLink Customer Support


I'm sure the majority of buyers who express an opinion will vote in favour
of anything that they think will make Lego cheaper. On the other hand I'd
expect the majority of sellers to think the opposite.

Those of us who both buy and sell can argue with ourselves about it

Overall I think BL should decide what is best for the long term health of BL
as a business which is probably in everyone's interest. Seriously, I don't
have a lot of confidence in the outcome if decisions are made on votes on things
like this.

My opinion: Too many buyers and sellers are looking at averages blindly, not
taking into account other factors like some countries having purchase taxes and
others not. e.g. a global average price does not take into account that a USA
price does not include VAT when a European price does so, for a European buyer,
a price in Europe that is "average" is actually about 20% lower than a USA located
price that is the same in the price guide (as a normal buyer in Europe would
likely have to pay 20% on top of the USA price to import the items). There are
many other factors such as add-on fees, different postal costs in different markets,
etc, etc. BL should IMO not be encouraging more emphasis on these blind comparisons
based on the PG which is and always has been "a guide". The feature in question
I personally support deleting as at best it was misleading based on the above
issues and more.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 3, 2017 05:48
 Subject: Re: "Help" and "To Top" icons, what gives?
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In Suggestions, chetzler writes:
  I've seen the "To Top" floating button when in stores and found it to be
only mildly annoying, but now it seems to be in the lower right of EVERY screen
along with a "Help" button. There is already a link to "Help" at the bottom
of every page, why do we need another one (that moves around no less)? Additionally,
I think I can manage manually scrolling to the top of my home screen without
the aid of a bow and arrow.

Is this a recent change or have I just not noticed it before? Do we have to
have these controls that hover and move around on the screen erratically? It's
especially frustrating on a small mobile screen--it's just clutter.

Can we drop them or at least have an option in our settings to turn them off?

Yes, not helpful to have a help button on top of other things you are trying
to use/read. These should be "off active screen"

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Feb 22, 2017 09:22
 Subject: Re: Shopping list
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In Suggestions, Mickmerr writes:
  Just an idea

is it possible to create a shopping list?


See here:-
http://www.bricklink.com/help.asp?helpID=1

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Feb 8, 2017 04:30
 Subject: Re: Notification of buyer's order comments
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In Suggestions, NDToys writes:
  Hello,

Would it be possible to get a notification (in the inbox) of a buyer's comments
when an order is submitted? Currently, when an order is submitted with a comment,
sellers aren't notified that the buyer left them a comment. The only way
for a seller to know the buyer said anything is to discover the comment by opening
the order page. On the other hand, if a buyer places an order and then sends
the seller a message later on, the seller is notified. So, can we treat the original
comment submitted in an order the same way as a message and notify the seller?

I can also understand that sellers may be opposed to this because often times
the comments submitted with an order do not require a response, such as a simple
"Thank you." However I believe it is more important to have these comments show
up in a seller's inbox to ensure that the message is at least read and responded
to, if necessary.

Best regards,
Netaniel

I would personally not want the "no action needed" comments made on many orders
to be notified as messages. To me a comment on an order is something to be dealt
with, if need be, when you look at the order for processing. Separate messages/questions
on the other hand are typically something that need to be answered quickly and
separate to order processing, I would personally not want those diluted. That
is not to say we ignore messages on orders of course. Maybe if there was a separate
optional notification of comments on orders that sellers could choose to highlight
in their action box (or not) it would be OK but we would not use it as we look
at ALL incoming orders for anything unusual ASAP after receiving them in case
WE have a question for the buyer which we need answering before processing the
order - and these questions can arise whether or not the buyer left a comment
on the order so notification of such an order comment would not change our work
process at all.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Feb 4, 2017 04:46
 Subject: Re: Order stores by alphabet
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In Suggestions, VicMic writes:
  When I search for stores in the Netherlands I get a list by province, but then
it is not ordered by alphabet. It would help if I could list all the stores within
a country by alphabet and preferrably have the option to sort by number of elements.

Not sure of the need for by alphabet but you can sort by number of items or number
of lots within country here:-

http://www.bricklink.com/storeFilter.asp#?utm_content=subnav

set:-

Seller is located in "Netherlands"

Sort stores by "Number of items, lots" or "number of lots, items"

HTH

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Jan 31, 2017 11:56
 Subject: Re: Date of parts listed within a store
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In Suggestions, mandr writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, mandr writes:
  In Suggestions, WhiteVanMan writes:
  Hi.

Is there any real reason WHY the date is shown when an item is listed within
a stores' inventory?

I've kept the option on when I've sold out of an item, it's retained
within my store's inventory, so that when I add more stuff, I know that of
the 2 listings that I have for that particular item (used and new), the USED
listing is always above the new, ensuring that I don't add used stock to
the NEW listing.

I can't understand why this option is there, but it does seem strange, because
when I'd first listed an item within my inventory 4 years ago, and have since
added more of that kind in the years between then and now, but to a Newbie buyer,
it will give the impression that my NEW stock is 4-6 years old, whereas it could
actually be 2 days old!

Can this feature be given the option of being updateable when new stock is actually
added to the retained listing?

Regards,

Paul

I would agree with this suggestion as this has caused me problems as well in
so far as the "Newest Items" button in the store does not show that I've
just recently added new items because the listing date is so old. I like the
"Newest Items" button, but it doesn't show the newest items published in
the store if the listing date is old (well it shows them, but way way way down!).

For example: I'm selling sets, and I listed them in my inventory about a
year ago, so they have the original listing date. However, it might be 6 months
or a year before I actually make the set available in my store (as I'm double-checking
it, etc.). When I finally get around to putting it in my store, if a customer
were to click "Newest Items" to see what I've recently put in my store, they
don't see the item because it has an old listing date. So I have to delete
the item from my inventory, and re-enter it.

That is not the same issue as Paul mentioned. Showing the date in WL is a new
function however BL has always AFAIK used the 1st listed date to sort inventory
displayed to a buyer in new store listings. Also if you retain lots then add
to them after selling out this will not prompt a notify message as a new listing
does.

Robert

Maybe I completely misunderstood. I do get that his issue is different than
my scenario, but I thought his solution to his issue is to allow the seller to
modify the listing date, in which case, it would solve my issue? Or have
I misunderstood? I would like to modify the listing date because I'd prefer
it to be the date when I actually send out the notifications, which is the date
that I've made it available in my store.

I don't agree that a seller should be able to modify a listing date.
I do agree that the listing date does not need to be shown on the buyer's
WL data though.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Jan 31, 2017 11:17
 Subject: Re: Date of parts listed within a store
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In Suggestions, mandr writes:
  In Suggestions, WhiteVanMan writes:
  Hi.

Is there any real reason WHY the date is shown when an item is listed within
a stores' inventory?

I've kept the option on when I've sold out of an item, it's retained
within my store's inventory, so that when I add more stuff, I know that of
the 2 listings that I have for that particular item (used and new), the USED
listing is always above the new, ensuring that I don't add used stock to
the NEW listing.

I can't understand why this option is there, but it does seem strange, because
when I'd first listed an item within my inventory 4 years ago, and have since
added more of that kind in the years between then and now, but to a Newbie buyer,
it will give the impression that my NEW stock is 4-6 years old, whereas it could
actually be 2 days old!

Can this feature be given the option of being updateable when new stock is actually
added to the retained listing?

Regards,

Paul

I would agree with this suggestion as this has caused me problems as well in
so far as the "Newest Items" button in the store does not show that I've
just recently added new items because the listing date is so old. I like the
"Newest Items" button, but it doesn't show the newest items published in
the store if the listing date is old (well it shows them, but way way way down!).

For example: I'm selling sets, and I listed them in my inventory about a
year ago, so they have the original listing date. However, it might be 6 months
or a year before I actually make the set available in my store (as I'm double-checking
it, etc.). When I finally get around to putting it in my store, if a customer
were to click "Newest Items" to see what I've recently put in my store, they
don't see the item because it has an old listing date. So I have to delete
the item from my inventory, and re-enter it.

That is not the same issue as Paul mentioned. Showing the date in WL is a new
function however BL has always AFAIK used the 1st listed date to sort inventory
displayed to a buyer in new store listings. Also if you retain lots then add
to them after selling out this will not prompt a notify message as a new listing
does.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Jan 9, 2017 09:33
 Subject: Re: Retain Messages Sent to HelpD, want a COUPON?
 Viewed: 45 times
 Topic: Suggestions
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In Suggestions, WoutR writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, WoutR writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, WoutR writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, udenbricks writes:
  In Suggestions, WoutR writes:
  In Suggestions, dewertz writes:
  I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.

No reaction too.



  I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug

See:
http://helpdesk.bricklink.com/Main/Default.aspx


A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.


Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???

The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)

regards,

Nico

Hi Nico, I've tried but I've failed too.

I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.

I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp

Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??

Robert

I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.

I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?

Robert

There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.

I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.

There is much room for improvement on how this system is used.

Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.

Robert

I have tried discussing how tickets are tracked without success.
Maybe someone should -at least- send a bug report about not receiving the confirmation
a-mail any longer. As a result of the last discussion I do not feel like opening
up that can of worms again.

Understood, I've no energy for going beyond making suggestions either, that
gets into arguing with those whose ultimate decision it is and it is their business
not mine, just trying to help/provide my thoughts.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Jan 9, 2017 09:02
 Subject: Re: Retain Messages Sent to HelpD, want a COUPON?
 Viewed: 27 times
 Topic: Suggestions
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In Suggestions, WoutR writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, WoutR writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, udenbricks writes:
  In Suggestions, WoutR writes:
  In Suggestions, dewertz writes:
  I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.

No reaction too.



  I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug

See:
http://helpdesk.bricklink.com/Main/Default.aspx


A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.


Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???

The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)

regards,

Nico

Hi Nico, I've tried but I've failed too.

I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.

I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp

Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??

Robert

I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.

I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?

Robert

There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.

I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.

There is much room for improvement on how this system is used.

Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Jan 9, 2017 08:41
 Subject: Re: Retain Messages Sent to HelpD, want a COUPON?
 Viewed: 27 times
 Topic: Suggestions
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In Suggestions, WoutR writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, udenbricks writes:
  In Suggestions, WoutR writes:
  In Suggestions, dewertz writes:
  I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.

No reaction too.



  I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug

See:
http://helpdesk.bricklink.com/Main/Default.aspx


A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.


Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???

The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)

regards,

Nico

Hi Nico, I've tried but I've failed too.

I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.

I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp

Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??

Robert

I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.

I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Jan 9, 2017 08:34
 Subject: Re: Retain Messages Sent to HelpD, want a COUPON?
 Viewed: 33 times
 Topic: Suggestions
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In Suggestions, udenbricks writes:
  In Suggestions, WoutR writes:
  In Suggestions, dewertz writes:
  I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.

No reaction too.



  I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug

See:
http://helpdesk.bricklink.com/Main/Default.aspx


A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.


Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???

The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)

regards,

Nico

Hi Nico, I've tried but I've failed too.

I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.

I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp

Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Jan 9, 2017 05:36
 Subject: Re: Retain Messages Sent to Help Desk
 Viewed: 39 times
 Topic: Suggestions
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In Suggestions, ToriHada writes:
  Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.

Thor

+1

along with a 24/7 (or as close as possible to that) help desk with defined service
level agreement and client visible ticket tracking status please. IMO the business
volume warrants this now and it would also help fix a lot of issues (such as
problem new stores, bugs like mentioned by Dirk) that get reported here before
they develop into bigger issues/problems.

Has been suggested before but I think worth a bump.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Dec 20, 2016 10:08
 Subject: Re: Save for later option, in checkout
 Viewed: 41 times
 Topic: Suggestions
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In Suggestions, yorbrick writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, PaulOfBricks writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, Brickwilbo writes:
  In Suggestions, PaulOfBricks writes:
  Similar to the way amazon checkout works, it would be helpful in situations where
I have to meet a sellers shipping weight/price bands..

For Example.

If I find parts or sets in a shop I want but I know the postage for upto 1000g
is $20, but upto 1500g is $35

my cart is 1.050g, I would now be able to select 50g of items to (save for later)
and when I next shop with the seller, if still available the parts would be ready
for me to (add to cart) again thus saving postage.


At the present time if my cart is too much I have to remove Items I actually
want, complete checkout and then find the parts again later. Finding and adding
parts can be time consuming.

Items in carts aren't reserved until the actual checkout is done.
You could just checkout with a message you would like to add to your order.


Yes, same problem with quotes; one part sells and the whole quote gets wiped.
I think the solution Paul is looking for it to be able to "split" an order so
the 1st 1kg order can be checked, out, paid for and shipped leaving the remaining
parts in a new order that can be added to later.

As a buyer I can see the benefit of that and as a seller I can also see that
it would encourage customer loyalty so no bad thing. I would, as a seller, like
to be able to approve (or not) use of such a feature on an individual order or
buyer basis however as well as turn it off if I was planning to go on holiday
and close the store for example.

Alternatively, yes just ask the seller if the whole order can be left open works
as long as you don't need some of the parts more quickly. Again, I would
like the option to set order open duration by order or customer or again limit
it if I was planning to close.

Robert


Just an option in the cart to (save for later) individual pieces. I would check
out but leave remaining items im not ready to buy yet in the cart. Without having
to delete them, find them again in the shop, and then add to cart again.


OK, that ought to be simple, store would not even know. Only problem then is
that the parts would likely just sell to another buyer before you returned to
store.

Robert

That is no different to putting them in a cart and leaving them, which you can
do right now.


Not exactly. If you have items from a store in your cart all are taken to checkout,
there is no choice to "leave some in cart". OK so you can wait until your order
is marked "paid" then start a new cart but that does not quite do what the OP
wanted.

  Quite a few online stores have "save for later", including amazon. This is essentially
the same thing.

Do they reserve the item or not? On the whole I suspect they don't so
It's just like leaving items in a cart here except the cart perhaps stays
there for some time after you logged out.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Dec 20, 2016 08:34
 Subject: Re: Save for later option, in checkout
 Viewed: 36 times
 Topic: Suggestions
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In Suggestions, PaulOfBricks writes:
  In Suggestions, Rob_and_Shelagh writes:
  In Suggestions, Brickwilbo writes:
  In Suggestions, PaulOfBricks writes:
  Similar to the way amazon checkout works, it would be helpful in situations where
I have to meet a sellers shipping weight/price bands..

For Example.

If I find parts or sets in a shop I want but I know the postage for upto 1000g
is $20, but upto 1500g is $35

my cart is 1.050g, I would now be able to select 50g of items to (save for later)
and when I next shop with the seller, if still available the parts would be ready
for me to (add to cart) again thus saving postage.


At the present time if my cart is too much I have to remove Items I actually
want, complete checkout and then find the parts again later. Finding and adding
parts can be time consuming.

Items in carts aren't reserved until the actual checkout is done.
You could just checkout with a message you would like to add to your order.


Yes, same problem with quotes; one part sells and the whole quote gets wiped.
I think the solution Paul is looking for it to be able to "split" an order so
the 1st 1kg order can be checked, out, paid for and shipped leaving the remaining
parts in a new order that can be added to later.

As a buyer I can see the benefit of that and as a seller I can also see that
it would encourage customer loyalty so no bad thing. I would, as a seller, like
to be able to approve (or not) use of such a feature on an individual order or
buyer basis however as well as turn it off if I was planning to go on holiday
and close the store for example.

Alternatively, yes just ask the seller if the whole order can be left open works
as long as you don't need some of the parts more quickly. Again, I would
like the option to set order open duration by order or customer or again limit
it if I was planning to close.

Robert


Just an option in the cart to (save for later) individual pieces. I would check
out but leave remaining items im not ready to buy yet in the cart. Without having
to delete them, find them again in the shop, and then add to cart again.


OK, that ought to be simple, store would not even know. Only problem then is
that the parts would likely just sell to another buyer before you returned to
store.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Dec 20, 2016 07:38
 Subject: Re: Save for later option, in checkout
 Viewed: 41 times
 Topic: Suggestions
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In Suggestions, Brickwilbo writes:
  In Suggestions, PaulOfBricks writes:
  Similar to the way amazon checkout works, it would be helpful in situations where
I have to meet a sellers shipping weight/price bands..

For Example.

If I find parts or sets in a shop I want but I know the postage for upto 1000g
is $20, but upto 1500g is $35

my cart is 1.050g, I would now be able to select 50g of items to (save for later)
and when I next shop with the seller, if still available the parts would be ready
for me to (add to cart) again thus saving postage.


At the present time if my cart is too much I have to remove Items I actually
want, complete checkout and then find the parts again later. Finding and adding
parts can be time consuming.

Items in carts aren't reserved until the actual checkout is done.
You could just checkout with a message you would like to add to your order.


Yes, same problem with quotes; one part sells and the whole quote gets wiped.
I think the solution Paul is looking for it to be able to "split" an order so
the 1st 1kg order can be checked, out, paid for and shipped leaving the remaining
parts in a new order that can be added to later.

As a buyer I can see the benefit of that and as a seller I can also see that
it would encourage customer loyalty so no bad thing. I would, as a seller, like
to be able to approve (or not) use of such a feature on an individual order or
buyer basis however as well as turn it off if I was planning to go on holiday
and close the store for example.

Alternatively, yes just ask the seller if the whole order can be left open works
as long as you don't need some of the parts more quickly. Again, I would
like the option to set order open duration by order or customer or again limit
it if I was planning to close.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Nov 18, 2016 12:08
 Subject: Re: Istructions/boxes look too much like sets
 Viewed: 39 times
 Topic: Suggestions
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In Suggestions, 4_Freedom writes:
  I have noticed that now when I am looking at instructions or original boxes in
a store, they look very similar to the sets. The only differences are that when
looking at a set, it has the complete/incomplete marker and the "all items -
sets - etc."
I think you should add "Instructions for set" or Original box for set" to the
description.

Agree. It used to before the last updates.

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Oct 28, 2016 10:40
 Subject: Re: Add feedback link to order detail screen
 Viewed: 20 times
 Topic: Suggestions
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In Suggestions, FigBits writes:
  In Suggestions, JulieK writes:
  In Suggestions, Brickwilbo writes:
  In Suggestions, calsbricks writes:
With a 'leave feedback'-link on top of the Orderdetailpage it's easier
to leave feedback such as 'please cancel order' or 'is it shipped?'
instead of scrolling down the page to the 'contact seller about this order'-link
and type a short message.

1.Both a contact link and a feedback link should be up top.
2.Feedback link should only appear on orders marked shipped.

If they program the above, it should eliminate your examples of being against
the suggestion.

My suggestion said "Maybe have it appear after the order is marked shipped."
If I could edit the suggestion, I would remove the word "Maybe".
Julie


That wouldn't work well, because it would be exploited by scam sellers --
they would never mark the orders as shipped, so they would not get negative feedback
and could extend their scam. or, for a less extreme example, a seller.who thinks
they might get a negative could avoid it by not marking the order as shipped.


--
Marc.

In that case the seller deserves to get an NSS!

Robert
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Oct 28, 2016 09:57
 Subject: Re: Add feedback link to order detail screen
 Viewed: 26 times
 Topic: Suggestions
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In Suggestions, JulieK writes:
  In Suggestions, Brickwilbo writes:
  In Suggestions, JulieK writes:
  Please add a link to leave feedback to the newly re-designed Order Detail screen.

Maybe have it appear after the order is marked shipped.

Thanks!
Julie

No, feedback will then be used to communicate as it's the first option they
see to contact the seller.


Maybe they can move the link to contact seller up to the top too.


I like that idea, contact seller IMO should be the 1st and most obvious option
shown.

Robert

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