Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Brickman4you  | | Posted: | May 13, 2024 07:15 | | Subject: | Re: USPS shows delivered | | Viewed: | 33 times | | Topic: | Feedback | |
| In Feedback, CSC writes:
| | Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
|
That really sucks for you, as seems buyer also lost package on May 13, 2023.
Maybe their location is not secure, or postal incompetence in that area, or
buyer dishonesty. It should be the buyers responsibility to hold off from making
purchases online if they come up with a frequent amount of lost packages.
|
 |
| Author: | Brickman4you | | Posted: | May 10, 2024 09:48 | | Subject: | Re: Store reopened after 6 years | | Viewed: | 36 times | | Topic: | Announce | |
| In Announce, JGR1014 writes:
| | I have reopened my store after being closed for over 6 years. I am sure I have
a lot to catch up on...especially reloading my inventory, a daunting task at
best.
Store name is JGR
|
Welcome Back!
Just note the 4oz package rate has almost doubled...
|
|
| Author: | Brickman4you | | Posted: | May 10, 2024 07:32 | | Subject: | Re: Useful selling tip. | | Viewed: | 58 times | | Topic: | Selling | |
| In Selling, runner.caller writes:
| | As you pick an order, group all the items in small piles of 5.
When done picking, it should be super easy to count. If the final total items
picked matches the total order items, then odds are the order was picked correctly.
It's the most useful selling tip I've encountered.
This has been shared in the forum before (which is how I first learned it), but
I thought it's worthwhile to bring it up again because I see forum complaints
often like "over half of my orders on BL are wrong missing pieces"...
etc...
This usefulness will also vary depending on the types of orders you get as a
seller.
MOST of mine are all small items and less than 100pcs so this method is pretty
easy. It works for larger orders too, just need more space/larger groups or a
mix of both.
It still saves me from a short pick here and there and since using it, my error
rate has gone down considerably.
|
While I think you're describing something totally different than how we pick,
it is interesting to hear different ways others are doing it. We don't
ever try to match total items picked as we are double checking each lot, but
over time did find that counting by 5 is visually possible, where its hard to
tell pile of 9 vs 10 parts.
Taking another different approach is we pick onto trays lined with small white
cloth hand towels. Then are able to double
check counts, while minimizing handling of new bricks and avoiding more surface
scratching.
|
|
| Author: | Brickman4you | | Posted: | May 9, 2024 09:14 | | Subject: | Re: Order placed | | Viewed: | 29 times | | Topic: | Problem | |
| In Problem, Kathleen_55 writes:
| | A week and a half a go I had a request for a photo of a fairly costly headgear
from a buyer he had only 1 feedback from last year. I sent a message regarding
that I would be willing with no response. I then took a few photos the next day
e-mailed them, I had no response. I wasn't to worried it happens (right)
but I started wondering and did worry I was afraid someone was trying to get
into my store or something, so I deleted his message (no to sure what good that
would do) But then I received a order from the same person a few days after buying
2 items that had no bearing the the photo requested previously. Ok I thought
and invoiced the order. Still no response or payment😬 I waited 4 days feeling
very uncomfortable and cancelled the order. I haven't heard anything back!
So I am wondering what you long time, smart, BL sellers think about it
|
Prior to only allowing instant checkout in my store, I would get those (0) feedback
sales with no response ever from the buyer. Unless I'm mistaken or things
have changed that buyer now has my real email and home address. Knowing this
I would get that same uncomfortable feeling something was up.
|
|
| Author: | Brickman4you | | Posted: | May 9, 2024 09:01 | | Subject: | Re: Continued Forum Spam | | Viewed: | 36 times | | Topic: | General | |
| In General, popsicle writes:
Very well said... Only took them 11MIN to respond to your post.
|
|
| Author: | Brickman4you | | Posted: | May 7, 2024 22:38 | | Subject: | Re: Do most buyers not give feedback? | | Viewed: | 65 times | | Topic: | Feedback | |
| In Feedback, MeepTheOtter writes:
| | Hi everyone,
I started selling at the end of January and have had a handful of orders since,
but I've only had one buyer leave feedback. Do most people not bother leaving
feedback anymore?
I've left feedback for every order, both buying and selling, and I thought
most people would do the same. Is there anything I could be doing to try to encourage
my buyers to leave feedback?
|
NO FEEDBACK IS POSITIVE FEEDBACK!
PLEASE SHOP BRICKMAN'S STORE, I ONLY NEED ORDERS, NO FEEDBACK REQUIRED:
https://store.bricklink.com/Brickman4you
|
|
| Author: | Brickman4you | | Posted: | May 7, 2024 12:25 | | Subject: | Re: Sellers can complain and get you penalised? | | Viewed: | 59 times | | Topic: | Buying | |
| In Buying, JONELSEA writes:
| | Hi, I'm new to Bricklink, my frist order turned out to be a NSS whatever
thst is. I have uet to get my money back. Now, I've just received a compliant
from a seller for not proceeding with an order which they changed after saying
in am email theyd honour an invoice they sent to me for less then they were asking.
No, now thank you Bricklink. Not cool. I wish to make a complaint to Bricklink
for these experiences.These rules and obligstions are not clear enough for first
time users of bricklink.
|
Most of your purchases seem to be from overseas, and it looks like you are in
Utah. Are you using EASYBUY or are you clicking on a wanted list and selecting
BUY ALL? There are thousands of great stores here in the US.
|
|
| Author: | Brickman4you | | Posted: | May 4, 2024 18:33 | | Subject: | Re: Would you consider these instructions damaged | | Viewed: | 32 times | | Topic: | Problem Order | |
| In Problem Order, Dhobeck writes:
| | Hi I received an order today it mostly consisted of instructions. I purchased
the instructions to complete used sets but this is how I received them. All of
the other ones had fold parts I don’t want to be difficult however I do plan
on rebuilding them in to sets and selling them. Would this be enough to warrant
a partial refund?
|
I would let the seller know they should have been listed as "Fair"
or "Poor". If the rest of the order was exceptional then I would past
on feedback. It's not like this would be deserving of a neutral since we
only have two options (Neutral=Negative strike) and (Negative=Same Negative Strike).
This seller should go back through all their used instructions in ask "would
I want to receive this" and trash ones like this example.
|
|
| Author: | Brickman4you | | Posted: | Apr 30, 2024 13:12 | | Subject: | Re: Store is suspended | | Viewed: | 44 times | | Topic: | Problem | |
| In Problem, brickstopia writes:
| | Dear Folks:
My store is suspended but no reason given out. I have contacted "Help Desk"
as instructed and waiting for reply.
Has anyone faced this issue? On what occasion this could happen?
Thank you!
|
“Preventive Action” = you done did what you should have know not to, and since
you don't know what you don't know we ain't gonna to tell you...
Its like this when you get pulled over by law enforcement, "you know why
I've pulled you over?".
|
|
| Author: | Brickman4you | | Posted: | Apr 26, 2024 18:38 | | Subject: | Re: How often do you get messages? | | Viewed: | 50 times | | Topic: | Selling | |
| In Selling, sasquatch_eater writes:
| | Just out of curiosity, how frequently do you, as owners of large stores (I'm
thinking 1,000+ orders) get messages from buyers informing you about missing
pieces or broken pieces in their order. I have had to send multiple of these
messages during my time on BL (I really hate doing it) and I wanted to know how
irritating it is on the receiving end.
--Claude
|
As a small store (550 orders in 2023), we hand 2 orders that were missing an
item or there was an error and we shipped out a second package.
We also had to credit about eight other transactions for a missing part (minor
10-15 cents here or there), which was spotted before shipment.
With 2900 orders to date never recall someone stating a part was broken, discolored
or that there was a quality issue.
Larger stores (50+ transactions a week) running brick sync are surely averaging
2-3 each week if not a lot more.
|
|
| Author: | Brickman4you | | Posted: | Apr 25, 2024 17:47 | | Subject: | Re: Feedback | | Viewed: | 43 times | | Topic: | General | |
| In General, Stuart9 writes:
| | Sadly it has now happened to me too.
A happy customer has posted neutral feedback.
Couldn’t expect to keep 100% forever but hate to lose it this way.
Messaged them asking why a neutral, explaining result of a neutral on my score,
awaiting a reply.
Oh well, it won’t affect sales as buyers can see the customer was happy with
items.
|
This was bought up in earlier post this week...
https://www.bricklink.com/message.asp?ID=1466267
I guess all we can do as sellers are blocking them until they learn how the site
works.
https://www.bricklink.com/pref_stop.asp
|
|
| Author: | Brickman4you | | Posted: | Apr 25, 2024 14:02 | | Subject: | Re: If anyone has both of these I'd be happy. | | Viewed: | 55 times | | Topic: | Buying | |
| In Buying, sasquatch_eater writes:
| | Does anyone who lives in the US have
preferably at least four of the blue and four of the red (the color of the hands
doesn't matter to me) as well as
(two of these)
and
After writing it down it sounds like a lot but I need them for an M.O.C. and
I wanted to purchase them all from one place if possible.
Thanks anyway!
--Claude
|
This would be easy with two orders:
31 US stores have all four torsos
8 US stores have both the soccer ball and net
|
|
| Author: | Brickman4you | | Posted: | Apr 22, 2024 20:38 | | Subject: | Re: Fees | | Viewed: | 44 times | | Topic: | Shipping | |
| In Shipping, justwright writes:
| | Does anyone know if you can report a store for charging excess fees. i found
a store that charges 10 percent of your order plus an additional 75 cents. needless
to say, i will avoid that store for any purchase.
|
Instead of reporting them...
Why not just choose to purchase from stores where you are in agreement with their
Terms and Conditions.
|
| Author: | Brickman4you | | Posted: | Apr 14, 2024 17:37 | | Subject: | Re: Pieces and lots to orders per week | | Viewed: | 46 times | | Topic: | General | |
| In General, evjhaveri writes:
| | Hi all,
Just had a general question. At which point in terms of pieces and lots did you
begin to get daily or 4-5 orders each week?
Thanks
|
In the past it was 5k, now its more like 10k and lets not forget spring through
summer things slow down.
|
| Author: | Brickman4you | | Posted: | Apr 10, 2024 10:19 | | Subject: | Re: Download ORDERS PLACED? | | Viewed: | 22 times | | Topic: | Taxes | |
| In Taxes, peregrinator writes:
| | In Taxes, Brickman4you writes:
| | In Taxes, popsicle writes:
Thanks, direct link works.
I was looking for the clickable link at the bottom of the Orders page, where
did it go?
|
It's at the bottom of the "Orders Placed" page
|
Not showing on my browser, but glad I got the workaround. Thanks
|
| Author: | Brickman4you | | Posted: | Apr 10, 2024 09:45 | | Subject: | Re: Download ORDERS PLACED? | | Viewed: | 26 times | | Topic: | Taxes | |
| In Taxes, popsicle writes:
Thanks, direct link works.
I was looking for the clickable link at the bottom of the Orders page, where
did it go?
|
| Author: | Brickman4you | | Posted: | Apr 10, 2024 09:10 | | Subject: | Download ORDERS PLACED? | | Viewed: | 88 times | | Topic: | Taxes | |
| How do I download CSV file of "ORDERS PLACED"?
Thanks
|
| Author: | Brickman4you | | Posted: | Mar 29, 2024 13:32 | | Subject: | Re: Nigeria? | | Viewed: | 48 times | | Topic: | Help | |
| In Help, Archbead writes:
| | Hello. I don't know if this is the right place to ask about this. I was
working on setting up international shipping plans for my store, and worked through
the list of countries. However, I saw that while many other countries in Africa
are available to ship to, Nigeria isn't one of them. This seems very strange
to me, as it is one of the most populous countries in the world, with over 200
million people. Is there some reason why it's not included in the list of
countries to potentially ship to?
|
I don't personally ship international, but I got the impression most stores
are only shipping to the 55 countries on pirateships list as including tracking
/ simple export rate.
|
|
| Author: | Brickman4you | | Posted: | Mar 28, 2024 15:45 | | Subject: | Re: 'Contact me' Link Next To Store Name In Store | | Viewed: | 23 times | | Topic: | Selling | |
| In Selling, IVG_Bricks writes:
| | Can someone please tell me how it is possible to add the 'contact me'
link next to my store name inside my store? I notice some sellers have this
but I just cant work out how to add it? I have annotated where I mean in the
image attached. Thanks
|
looks fine...
|
|
|
| Author: | Brickman4you | | Posted: | Mar 27, 2024 13:37 | | Subject: | Re: Is my lego real or fake? | | Viewed: | 64 times | | Topic: | Help | |
| In Help, Stuart9 writes:
| | Really strange how so many people believe there is so much fake Lego out there
with Lego logo.
Seems that we have these questions or statements most weeks, sometimes more than
once a week.
Op : Other markings underneath will usually be part number / mould number and
position in mould / copyright / pat pending / pending Pat / both the previous
two obscured etc.
However, better to ask if unsure. 
In Help, Nubs_Select writes:
| | In Help, AndriusBrick writes:
| | Hello,
I have bought some lego parts, but i believe they might be fake.
The bricks do have 'lego' written on the top of the studs, but on the
back side of the brick there are no 4 or 5 digit part number. Anyone can tell,
if these are real lego (maybe older parts only had the logo)?
|
Real. If it has the lego lego it’s real. Some parts don’t have the part number
and some don’t have the logo and some have neither but if it has the logo it’s
real
|
|
And most are ZERO feedback buyers that I guess are new to Bricklink, sky is aways
falling in this forum even with all the millions of successful transactions.
Like they say, negative views get the attention...
|
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
