| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | edeevo  | | Posted: | Feb 11, 2022 12:42 | | Subject: | Re: Who should leave feedback first? | | Viewed: | 44 times | | Topic: | Feedback | |
| In Feedback, peregrinator writes:
| | All -
I'm interested in doing a bit of a study. For myself, as a seller and
as a buyer, I'm firmly of the belief that the seller should leave feedback
first. I myself leave feedback when I've shipped the order, even in some
circumstances once the order is packed - at any rate, definitely before the buyer
would leave it. Some have the opposite opinion - that the buyer should leave
feedback first.
Limited evidence (I have a small store, not many orders, maybe my store attracts
a certain kind of buyer?) suggests that leaving feedback when I do has a positive
effect on whether or not I receive feedback in kind. The reason I say this
is that my feedback-to-orders ratio has consistently been between 65-70%, and
yet I've heard that the average feedback-to-orders ratio across BL is more
like 50%. Now I try to be professional and communicative, and because my store
is small I can ship quickly, but many other stores on BL that are larger than
mine offer exemplary service, and I don't think my service is so good as
to account for the higher feedback ratio.
So, if you're willing to answer, would you mind answering with:
- when you leave feedback (before or after the buyer: I don't know if it
has to be specific)
- what your store's current feedback-to-orders ratio is
Thanks!
|
"Who should leave feedback first?"
I actually don't believe there is a wrong answer to that question... the
topic always brings up a wealth of differing opinions; and yet, they all seem
to be correct (at least I can see the reasoning for each opinion, and agree with
them based upon that reasoning)...
That said, for myself, I have been leaving positive feedback for a Buyer after
I ship their order (it's part of my process); only on rare occasions will
I not do so... I see a Buyer as making payment for an order as their requisite
part of the transaction, and the verifying, packing, and shipping of their order
is my responsibility; everything else after that is in the hands of the shipping
service... if something goes wrong, I will do my best to remedy the issue with
a communicative Buyer; but that doesn't change the fact that the Buyer did
everything required of them by placing an order and paying me...
So am I wrong for leaving feedback before the Buyer receives their order,
considering the transaction isn't actually 'completed' at that point?
Maybe. However, I have too many things going on in my life to be worried about
whether the USPS damages the package or fails to deliver it (which have both
happened on occasion); but those issues do not change the fact that the Buyer
placed an order from me, and paid for said order promptly... the only thing in
my control if something goes wrong during shipping is to work with the Buyer
to make things right (which I believe my feedback illustrates that I do)...
Am I losing out on feedback from my Buyers by doing this this way? Well, maybe
(see my stats in the screenshot); but there's no guarantee that those Buyers
were going to leave me feedback regardless; besides, I am merely expressing my
gratitude to my Buyers in leaving that feedback. I cannot control all outcomes--nor
do I really attempt to--but I can control my communication with my Buyers,
and I feel that feedback is a critical part of that (regardless of whether others
see it that way or not)...
So the truest answer to the question of "Who should leave feedback
first?" is simply "to each their own"... 
Life is Good.
~Ed.
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| Author: | edeevo | | Posted: | Jan 27, 2022 15:01 | | Subject: | Re: Just a thoought | | Viewed: | 42 times | | Topic: | General | |
| In General, Stellar writes:
| | In General, edeevo writes:
| | In General, 1001bricks writes:
| | | | | | In short, the ball is in your camp; they won't change this IMHO.
Sylvain
|
Ditto
PD: What is holding you back still Bill?
|
I'm telling him this (by PM) for a couple of years, he simply does_not_want_to.
Which isn't a problem; it's even respectable per se.
But then he complains 
Cheers -
Sylvain
|
I must admit I held off on implementing onsite and instant payment for as long
as I could (I think mainly out of stubbornness, but also because of quality control:
I felt I wanted to check all items before I had someone pay me for them);
|
There is a common misconception, Onsite Payment is not the same as Instant Checkout
Onsite is just that, when and invoice is sent, there appears a PAY button in
the order and in the orders received page for the buyer to pay.
Instant Checkout is configuring your shipping methods to send the invoice to
the buyer automatically. And this is configurable for each one, you can have
IC for domestic only or for smaller orders, whatever you want.
You can have PayPal Onsite and Stripe linked but maintaining your shipping methods
in Manual.
| | but now that I have been using it for a few years with instant payment, I wouldn't
want to go back... it eliminated a lot of previous hassles with NPBs that I didn't
realize were occupying way too much of my time back then, and it seems my concern
with the quality control of my items and inventory was just my own paranoia;
because I rarely make mistakes, and my Buyers are just as happy as before the
change...
Life is Good.
~Ed.
|
|
I am aware of the distinction between the two; I was simply saying that a bunch
of my previous issues with NPBs disappeared once I implemented both around the
same time...
Life is Good.
~Ed.
|
|
| Author: | edeevo | | Posted: | Jan 27, 2022 14:38 | | Subject: | Re: Just a thoought | | Viewed: | 38 times | | Topic: | General | |
| In General, 1001bricks writes:
| | | | | | In short, the ball is in your camp; they won't change this IMHO.
Sylvain
|
Ditto
PD: What is holding you back still Bill?
|
I'm telling him this (by PM) for a couple of years, he simply does_not_want_to.
Which isn't a problem; it's even respectable per se.
But then he complains
Cheers -
Sylvain
|
I must admit I held off on implementing onsite and instant payment for as long
as I could (I think mainly out of stubbornness, but also because of quality control:
I felt I wanted to check all items before I had someone pay me for them);
but now that I have been using it for a few years with instant payment, I wouldn't
want to go back... it eliminated a lot of previous hassles with NPBs that I didn't
realize were occupying way too much of my time back then, and it seems my concern
with the quality control of my items and inventory was just my own paranoia;
because I rarely make mistakes, and my Buyers are just as happy as before the
change...
Life is Good.
~Ed.
|
|
| Author: | edeevo | | Posted: | Jan 25, 2022 14:24 | | Subject: | Re: new store | | Viewed: | 53 times | | Topic: | Announce | |
| In Announce, Oliverbricks writes:
| | please check out my new store if you have any tips for new sellers please let
me know. thanks
|
Yea; get yourself a colorful store logo... here's one you can use, if you'd
like (with background color options)...
Life is Good.
~Ed.
|
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|
| Author: | edeevo | | Posted: | Jan 18, 2022 11:28 | | Subject: | Re: Manual invoice | | Viewed: | 31 times | | Topic: | Technical Issues | |
| In Technical Issues, bricks2you writes:
| | I have had three buyers recently who were able to select manual invoice.
To my knowledge I don't have that selected as an option.
How do I deactivate this option?
|
Also, remember that if you only use Instant Checkout, you need to make sure all
the items in your store inventory have the volume/weight required to allow for
it (some of the volume/weight for items are not in the catalog, and if someone
tries to buy one of those items from you, they typically cannot checkout)...
the simplest way to check all the items in your inventory that are missing some
bit of information that prevents them from being purchased via Instant Checkout
is by going to "My Store--Inventory", then making sure the "Instant Checkout
Unavailable" box is checked, and hitting the "Go!" button... if anything pops
up, those items missing information that would allow for Instant Checkout; you
can then add whatever info (volume or weight) is missing manually (as you can
see in the screenshots, I added a weight to mine)...
It took me a while to figure this out because a Buyer asked about a specific
item that they were unable to checkout with (and I only use Instant Checkout
now), and it turns out I had a bunch of items that couldn't be sold via Instant
Checkout; as the missing volume/weight info prevented any Buyer from checking
out if any one of those items was in their cart...
I regularly check it from time to time now, as I add more items to my inventory,
so I don't have that issue again...
Life is Good.
~Ed.
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