BrickLink Discussion Forum

In Contests, popsicle writes:

Apologies for the long delay, life gets crazy. Hope you find it worth the wait,
nonetheless. Enjoy!

Give the exact number of torso assemblies contained in the 4x9 inch vase shown.
First to post the correct number wins the grand prize shown here and as announced
by your contest moderator: https://www.bricklink.com/message.asp?ID=1406346

One entry per 24 hour period with no limit to the number of entry days per member.
All members worldwide are invited to participate. Shipping is on us, ConstrucToys

Have a wonderful Sunday

Christman Family

265!

Author:

23thEmperor

Posted:

Apr 23, 2023 12:35

Subject:

Re: NPB and admin removal. How often.

Viewed:

50 times

Topic:

Selling

In Selling, Brickwilbo writes:

In Selling, 23thEmperor writes:

Hey everyone,

Today I completed by first NPB, left feedback reflecting on my experience with
the buyer and thought that I would be it.

For context this buyer was a new buyer, never responded to follow up messages
(where I clearly stated that I would be happy to cancel if that was what he wished
for) and that was that.

Today coming back to my order page I see that there is a red cross next to my
feedback, look at it and it seem to be feedback removed by admin (I am assuming
negative.)

So my question is how often after completing an NPB in your personal experiences,
do you have buyers trying to leave retaliatory feedback?

Kind regards,
23thEmperor

The wording of the message should be blocked instead removed.
The buyer probably didn't left feedback.
You can check the last login by clicking on the name on the Order received page.

When I hover over the red cross it says "feedback removed by administration".

Sorry if I misunderstood that,

Has I said this is my first NPB.

Kind regards,
23thEmperor

Author:

23thEmperor

Posted:

Apr 23, 2023 03:43

Subject:

NPB and admin removal. How often.

Viewed:

115 times

Topic:

Selling

Author:

23thEmperor

Posted:

Feb 13, 2023 19:00

Subject:

Re: First neutral feedback, how should I respond?

Viewed:

69 times

Topic:

In Help, mandr writes:

Given the comment in their neutral, which is quite positive sounding, it may
have been an error on the buyers part. In which case, perhaps the buyer may change
the feedback to positive. Hopefully.

But I would suggest that you shouldn’t leave a negative feedback. It makes you
look difficult (even though your other feedback indicates otherwise) especially
since the wording of your buyer’s neutral wasn’t nasty. Buyers do look at how
sellers respond to negative and neutral feedback, and if it is retaliatory, It
may affect whether or not they buy from you if they fear that any issues in their
order would cause ugly confrontations.

Be kind and understanding, especially as the buyer has probably gotten so used
to Paypal that they assume it as a basic. You could simply not give them any
feedback but reply to their feedback with an apology that you didn’t offer an
option that they needed. It makes you look really good and buyers usually would
not hold that neutral against you at all. It stings to get that neutral feedback
but I wouldn’t hesitate to buy from you if I saw that type of exchange. I buy
from lots of sellers with the odd neutral / negative.

In Help, 23thEmperor writes:

In Help, Nubs_Select writes:

In Help, 23thEmperor writes:

In Help, 1001bricks writes:

Might I ask why you don’t accept PayPal

I first used it when I opened my store but PayPal shut down my account soon after
that.

Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.

You must have done (must have done)
Something wrong (something wrong)
Said: you must have done (must have done)
Wo! Something wrong (something wrong)
Why you can't find the
Place where you belong?

Normally with PayPal it's for life (with or without them)

You should try anyway to contact them from time to time, if you *really* think
you're in good faith...

Yeah i tried many times but it seems its for life.

It is what it is but it was definitely a fun start to opening up my store.

could you get a family member to setup a Paypal account since sales are under
30K (presumably) so its not like tax issues could make it complicated and then
they could withdraw it and then etranfer it to you once a week or month maybe?

Sadly that is not something I can do.

Btw update on the neutral,

He read the message and no reply.

I will probably give a negative feedback if I get no response within 48hours.

Thanks for all the tips btw.

Hey,

Thank a lot for your response,

I get that not offering PayPal was not expected but when going through the checkout
option the only payment method he can select (and did select by placing an order)
is stripes. For that I really don't think it fair for me to apologize, yes
I had not placed in my terms and that is my bad but this seller is not new to
the platform and should have been able to understand that if only one payment
option is available and they do select it they are expected to pay using it.

Again I really don't want to make myself sound bad here I just really feel
like this situation is a bit frustrating. I try my best to keep a very good costumer
service so to loose my perfect feedback on an order cancellation makes me feel
a bit powerless.

Like should I just file NPB every times this happens ? I really don't feel
like it's right for both the buyer and me but on the contrary cancelling
outright can lead to situations like these.

Sadly I do no thing he will remove his feedback based on his answer :/

And thank you for pointing out that leaving a negative feedback might make me
seem difficult to work with. I will think it over the next few days to really
give myself time to think about what I will do.

Probably will give a neutral feedback with a similarly positive message.

Thanks for the help and sorry if I make myself seem a bit unreasonable.

Kind regards,
23thEmperor

Author:

23thEmperor

Posted:

Feb 13, 2023 17:24

Subject:

Re: First neutral feedback, how should I respond?

Viewed:

50 times

Topic:

In Help, Adjour writes:

I would suggest you quit taking USA orders until you get paypal resolved.

Its pretty much *the* online payment here in the USA. I would have been miffed
as well.

Crystal

Around 30 percent of my completed orders come form the USA.

So I would lose way more if I were to do what you suggest.

Additionally and ironically the seller who asked to cancel and left the neutral
was from Canada.

I made sure to put that I do not put PayPal in my terms but I think I would be
loosing way to much for no reason at all.

Author:

23thEmperor

Posted:

Feb 13, 2023 16:12

Subject:

Re: First neutral feedback, how should I respond?

Viewed:

46 times

Topic:

In Help, Nubs_Select writes:

In Help, 23thEmperor writes:

In Help, 1001bricks writes:

Might I ask why you don’t accept PayPal

You must have done (must have done)
Something wrong (something wrong)
Said: you must have done (must have done)
Wo! Something wrong (something wrong)
Why you can't find the
Place where you belong?

Normally with PayPal it's for life (with or without them)

You should try anyway to contact them from time to time, if you *really* think
you're in good faith...

Yeah i tried many times but it seems its for life.

It is what it is but it was definitely a fun start to opening up my store.

Author:

23thEmperor

Posted:

Feb 13, 2023 14:08

Subject:

Re: First neutral feedback, how should I respond?

Viewed:

38 times

Topic:

In Help, 1001bricks writes:

Might I ask why you don’t accept PayPal

You must have done (must have done)
Something wrong (something wrong)
Said: you must have done (must have done)
Wo! Something wrong (something wrong)
Why you can't find the
Place where you belong?

Normally with PayPal it's for life (with or without them)

You should try anyway to contact them from time to time, if you *really* think
you're in good faith...

Yeah i tried many times but it seems its for life.

It is what it is but it was definitely a fun start to opening up my store.

Author:

23thEmperor

Posted:

Feb 13, 2023 14:07

Subject:

Re: First neutral feedback, how should I respond?

Viewed:

41 times

Topic:

In Help, Nubs_Select writes:

In Help, 23thEmperor writes:

In Help, Nubs_Select writes:

In Help, 23thEmperor writes:

Hi,

Back again with another feedback related question.

So today I got my first neutral feedback,

It was on a cancelled order where the buyer backed out since I do not accept
payment via PayPal.

This suck has in I cancelled understanding that he did not want to pay any other
way but2 days later he comes back with and leaves a neutral feedback.

I sent him a message and I am currently waiting for a response.

But like what could I have done ? I usually cancel no matter the reason if the
buyer asks since its a reasonable thing to do but like should I file NPB to avoid
getting feedback like those.

Additionally what type of feedback should I leave. This sucks lol :/

Thanks.

Might I ask why you don’t accept PayPal

Ah yes PayPal can be a mess sometimes. Perhaps try a new account with a business
email

Sadly they block any bank accounts I had attached to the blocked account so creating
a new account with a new email does not work.

But yeah Paypal is def a mess they were claiming that my account was linked to
suspicious activity that happened in a country in another continent and when
I was 3 years old lol.

Author:

23thEmperor

Posted:

Feb 13, 2023 12:51

Subject:

Re: First neutral feedback, how should I respond?

Viewed:

48 times

Topic:

In Help, Emporiosa writes:

In Help, 23thEmperor writes:

It might be an error as I see they did bulk replies today all the same, and 2
were neutral with a positive message. I'd first reach out and ask if it was
done in error and if they're kindly adjust it (as it will let them change
their feedback to positive).

Unfortunately, as admin has confirmed a few times for posts like these, sellers
are not protected from neutral/negative feedback if they don't force the
NPB. I believe their take on it is they want to reduce the amount of buyers who
put in orders without reading terms etc, even though there are sellers who don't
post a lot of info about their shipping costs and/or have request a quote enabled
(which is when many sellers would prefer to happily cancel without an NPB, but
to have feedback protection as well).

I notice your terms don't mention that you do not accept PayPal - I would
highly recommend you flag it there. They do select their payment option at checkout
and would only see the Stripe option as configured, but PayPal is still one of
the most commonly used options. So it's best to flag it in the terms so it's
more obvious.

Thanks for the tip,

I will go add that to my terms asap.

Thanks

Author:

23thEmperor

Posted:

Feb 13, 2023 12:50

Subject:

Re: First neutral feedback, how should I respond?

Viewed:

53 times

Topic:

In Help, Nubs_Select writes:

In Help, 23thEmperor writes:

Might I ask why you don’t accept PayPal

Author:

23thEmperor

Posted:

Feb 13, 2023 12:40

Subject:

First neutral feedback, how should I respond?

Viewed:

217 times

Topic:

Author:

23thEmperor

Posted:

Feb 8, 2023 10:45

Subject:

Re: First negative feedback, how should I respond

Viewed:

35 times

Topic:

In Help, Nubs_Select writes:

In Help, 23thEmperor writes:

In Help, Nubs_Select writes:

In Help, 23thEmperor writes:

Sadly today I got my first negative feedback.

The buyer indicates that I had sent the wrong figurine.

(I always ask buyers if they would like a picture of my used fig to make sure
that they are okay with the figurine's condition.)

So I went to the pictures I had sent him and I did make a mistake and sent a
figurine that was similar to the one advertised that had a different torso.

I understand that this is 100 percent my mistake but I am wondering how should
I respond.

I sent a message to the buyer apologizing and asking if he wanted a refund.

Currently he has yet to respond.

Should I still send the refund even if he does not answer?

Would it be appropriate for me to give back a neutral feedback considering that
I had sent him a picture of the figure before him paying/me sending.

Thanks.

send him a refund for the figure and the shipping cost/handling costs if there
were any and if you have a replacement part send that to him. then leave him
positive feedback and apologize for your error and then ask politely for him
to remove it but even if he doesn't there's not much else to do

Thank you for your response.

Just did what you recommended.

Kind regards,
23thEmperor

Hopefully it goes well!

It went well !

Seller changed to review to a positive one

Again thanks for the help.

Kind regards,
23thEmperor

Author:

23thEmperor

Posted:

Feb 7, 2023 00:10

Subject:

Re: First negative feedback, how should I respond

Viewed:

58 times

Topic:

In Help, dreambuilder71 writes:

Oh man I wish you waited for more input on your situation from other people because
I totally disagree here. You sent the buyer a picture of what the fig looked
like before he paid and before you shipped it. So it's also on the buyer
who confirmed the picture of the fig and that is very important. It's like
he agreed with you that that's the correct fig.
Then he leaves you a negative FB without contacting you and letting you know
so you can fix the mistake!!! Very bad and a newbie thing to do. This is unacceptable
and he will be added to my Block List so he can't buy from me! And I am
sure now he will be blocked by many other sellers here so he knows this is a
community and you don't just leave a negative to a good seller who can make
mistakes. We all make mistakes!

I would have asked him to reverse the feedback and you can fix the issue for
him. Yes you are showing you have great integrity and professionalism here,
but it tarnished your perfect record which is huge! All my negative and neutral
is by rude and hurtful people who shouldn't be in this community! And I
left them negative so that others would not deal with them.

See if you can take that positive back and leave him a negative for not messaging
you first and also saw the fig and didn't say anything to you.

Good luck.

In Help, 23thEmperor writes:

Thanks for your answer.

Yeah it’s a shitty situation but at the end of the day I still made the mistake
sadly. I just wished the seller could have contacted me beforehand. Now I can
only wait and see if he reverses the feedback.

Thanks for the help.
Kind regards,
23thEmperor

Author:

23thEmperor

Posted:

Feb 6, 2023 21:33

Subject:

Re: First negative feedback, how should I respond

Viewed:

63 times

Topic:

In Help, Nubs_Select writes:

In Help, 23thEmperor writes:

Thank you for your response.

Just did what you recommended.

Kind regards,
23thEmperor

Author:

23thEmperor

Posted:

Feb 6, 2023 21:23

Subject:

First negative feedback, how should I respond

Viewed:

274 times

Topic:

Author:

23thEmperor

Posted:

Oct 19, 2022 21:33

Subject:

Re: Charge Back request by "accident" by buyer,.

Viewed:

37 times

Topic:

In Help, 1001bricks writes:

As well any tips from experienced sellers on how to avoid such situations in
the future.

Apart being in sea shells, I don't see any way.

I'd be you I'd:

* first ask the buyer to pay again - if he's a gentleman he'll do

* if he doesn't call/message/chat with Stripe and talk with them

* maybe try to ask BrickLink help to set this as Not Paid, so you could at least
start NPB?

Good luck.

Thanks for the advice I will try to ask him and see his reply and if he does
not reply I will go through with asking BrickLink help.

Sadly stripe is a dead end since they are not in charge of the final decision
for the dispute (the bank of the claimant is).

Author:

23thEmperor

Posted:

Oct 19, 2022 21:28

Subject:

Re: Charge Back request by "accident" by buyer,.

Viewed:

33 times

Topic:

In Help, peregrinator writes:

In Help, 23thEmperor writes:

Following the claim I contacted him and was told that it was a mistake on his
part and that I should dispute the claim. I did and lost.

The buyer told you to dispute the claim, instead of simply dropping it himself?

I was told that "I have tried to change the dispute on that saying I did get
the item, but I can’t seem to find it." and that I should "Go ahead and dispute
the claim, I won’t fight it. Sorry for the inconvenience".

This came from the buyer. I did dispute it and submitted evidence and still lost.

Author:

23thEmperor

Posted:

Oct 19, 2022 20:51

Subject:

Buyer information does not include his name.

Viewed:

127 times

Topic:

I just received an order from a buyer and when looking at the buyers information
the name listed for shipping was the same has his brick link username.

My question is ;

Is this a potential problem ? Can I ship with that information ? Is this a potential
red flag ?

Buyer has a few purchases (18) and has been very pleasant during the whole process.

Thank

Author:

23thEmperor

Posted:

Oct 19, 2022 20:47

Subject:

Charge Back request by "accident" by buyer,.

Viewed:

98 times

Topic: