| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | BrickZoneStore  | | Posted: | Sep 12, 2022 07:11 | | Subject: | Help from EU seller regarding sales to UK | | Viewed: | 86 times | | Topic: | Selling | |
| Hi
Looking for some help, probably from an EU seller.
I enquired with a seller who does not ship to the UK currently about placing
an order (around €750). Essentially asking whether they would be willing to bypass
their current restrictions.
The response I got back was as follows -
Hello, we cannot ship to UK, because we are not registered by HMRC.
Perhaps something I have missed but is this a requirement of shipping to the
UK from the EU, or a misconception of the various rules and thoughts that went
around post-brexit?
If a misconception, is there anything I could point the seller to on this?
Appreciate your help
Gary
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| Author: | BrickZoneStore | | Posted: | May 11, 2022 09:04 | | Subject: | Re: IBAN processing fees, help appreciated | | Viewed: | 47 times | | Topic: | Selling | |
| In Selling, 1001bricks writes:
| | | | There’s three ways to make a bank transfer:
— at sender’s cost (OUR (simply “our”?)),
— at receiver’s cost (BEN-eficiary),
— shared cost (SHA-ed).
They sent BEN.
You were expecting SHA.
|
True.
| | And where are they located for having that insane £42 processing fee?
|
It's not processing fees, it's very probably processing + (expensive)
conversion fees. It must have been paid from a Euro account, that costs a lot
|
I can see from the buyer that they requested the transfer in GBP and paid a commission
at their end (90PLN) for doing so. This fee is separate to that.
Thanks for everyone’s help so far btw, really appreciate it.
|
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| Author: | BrickZoneStore | | Posted: | May 11, 2022 09:01 | | Subject: | Re: IBAN processing fees, help appreciated | | Viewed: | 35 times | | Topic: | Selling | |
| In Selling, SylvainLS writes:
| | In Selling, BrickZoneStore writes:
| | Hi
Looking for some advice please. I will try and set out what has happened as it
is a little complicated.
A customer has placed an order for payment with paypal. Order total £157.14
Customer contacted me to say they could not pay via paypal and asked for IBAN
details
Customer paid via IBAN £157.14
I received £108.14. I was expecting a transaction charge (£7) but obviously not
this much to be diducted
I have spoken to the bank and they received £115.14, applied their £7 charge
sent it on to my account.
My bank also told me that a £42 processing fee was applied by the senders bank.
This was taken from the £157.14.
I have asked the buyer to speak to the their bank to understand why the charge
was applied in addition to a commission charge they already paid separately.
However my question is about where I stand as the seller. Obviously I have not
received the full value of the order, does the liability sit with me to send
the item regardless or is it the responsibility of the buyer to ensure I receive
the full amount?
Bit of a messy one, the buyer is being very reasonable so hopefully something
we can sort out quickly!
Thanks for any thought or help anyone can provide.
Gary
|
There’s three ways to make a bank transfer:
— at sender’s cost (OUR (simply “our”?)),
— at receiver’s cost (BEN-eficiary),
— shared cost (SHA-ed).
They sent BEN.
You were expecting SHA.
(I would have paid OUR….)
And where are they located for having that insane £42 processing fee?
|
Customer is in Poland, the fee was charged by their bank according to my banks
International Team. Hopefully the buyer can get more information from their end.
|
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| Author: | BrickZoneStore | | Posted: | May 11, 2022 08:57 | | Subject: | Re: IBAN processing fees, help appreciated | | Viewed: | 40 times | | Topic: | Selling | |
| In Selling, Dino1 writes:
| | In Selling, BrickZoneStore writes:
| | Hi
Looking for some advice please. I will try and set out what has happened as it
is a little complicated.
A customer has placed an order for payment with paypal. Order total £157.14
Customer contacted me to say they could not pay via paypal and asked for IBAN
details
Customer paid via IBAN £157.14
I received £108.14. I was expecting a transaction charge (£7) but obviously not
this much to be diducted
I have spoken to the bank and they received £115.14, applied their £7 charge
sent it on to my account.
My bank also told me that a £42 processing fee was applied by the senders bank.
This was taken from the £157.14.
I have asked the buyer to speak to the their bank to understand why the charge
was applied in addition to a commission charge they already paid separately.
However my question is about where I stand as the seller. Obviously I have not
received the full value of the order, does the liability sit with me to send
the item regardless or is it the responsibility of the buyer to ensure I receive
the full amount?
Bit of a messy one, the buyer is being very reasonable so hopefully something
we can sort out quickly!
Thanks for any thought or help anyone can provide.
Gary
|
Where does the buyer come from?
|
Poland.
|
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| Author: | BrickZoneStore | | Posted: | May 11, 2022 08:24 | | Subject: | IBAN processing fees, help appreciated | | Viewed: | 108 times | | Topic: | Selling | |
| Hi
Looking for some advice please. I will try and set out what has happened as it
is a little complicated.
A customer has placed an order for payment with paypal. Order total £157.14
Customer contacted me to say they could not pay via paypal and asked for IBAN
details
Customer paid via IBAN £157.14
I received £108.14. I was expecting a transaction charge (£7) but obviously not
this much to be diducted
I have spoken to the bank and they received £115.14, applied their £7 charge
sent it on to my account.
My bank also told me that a £42 processing fee was applied by the senders bank.
This was taken from the £157.14.
I have asked the buyer to speak to the their bank to understand why the charge
was applied in addition to a commission charge they already paid separately.
However my question is about where I stand as the seller. Obviously I have not
received the full value of the order, does the liability sit with me to send
the item regardless or is it the responsibility of the buyer to ensure I receive
the full amount?
Bit of a messy one, the buyer is being very reasonable so hopefully something
we can sort out quickly!
Thanks for any thought or help anyone can provide.
Gary
|
|
| Author: | BrickZoneStore | | Posted: | Dec 5, 2021 14:05 | | Subject: | Parts for NJO073 | | Viewed: | 56 times | | Topic: | Catalog Identification | |
| Hi
I have purchased a number of part 3626cpb0877, however the ones I have purchased
seem to be a different colour to the one I already have.
I’ve attached a photo. The head on the left is the one I personally took from
a set (pearl gold), the one on the right is one which I purchased recently.
The one on the right is clearly a different colour so I have a few questions
I am hoping someone might be able to help with -
1. Are there any known issues with differences in pearl gold colours?
2. If this is a misidentified colour, what colour could it be?
3. Could this be printed. It’s a fairly rare part?
Appreciate your time and support on this
Gary
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| Author: | BrickZoneStore | | Posted: | Sep 24, 2021 09:28 | | Subject: | Free Lego Keychain With Orders This Weekend. | | Viewed: | 43 times | | Topic: | Sales | |
| Hi
This weekend, any order over £10 will get a free Lego Keychain sent along with
their order. To take advantage of this deal, just make a purchase of £10 or more
in my store and I will include a Keychain in your order when it is packed.
£10 is before postage costs, one per order. If you want to make a larger order
please contact me for details. Orders paid for by Sunday will be dispatched on
Monday morning.
Have a great weekend
Gary
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| Author: | BrickZoneStore | | Posted: | Jul 23, 2021 14:19 | | Subject: | Re: Can’t invoice buyer - Help | | Viewed: | 40 times | | Topic: | Technical Issues | |
| In Technical Issues, sharon12 writes:
| | In Technical Issues, BrickZoneStore writes:
| | In Technical Issues, randyipp writes:
| | Split your order payment status and order status under the settings on your order
page.
|
Hi
Appreciate the help. I’ve done that and the payment now shows as SENT. Still
can’t add a postage cost though as it is greyed out.
Thanks again, Gary
|
Have you tried to edit the order. Click the link at the bottom of the order and
change the payment status to 'Not yet paid'
|
Hi. Thanks for the suggestion. Yes tried that and same, still greyed out on there
and can’t move the paid Dropbox back.
Thanks though!
Gary
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| Author: | BrickZoneStore | | Posted: | Jul 23, 2021 13:42 | | Subject: | Re: Can’t invoice buyer - Help | | Viewed: | 34 times | | Topic: | Technical Issues | |
| In Technical Issues, randyipp writes:
| | Split your order payment status and order status under the settings on your order
page.
|
Hi
Appreciate the help. I’ve done that and the payment now shows as SENT. Still
can’t add a postage cost though as it is greyed out.
Thanks again, Gary
|
| Author: | BrickZoneStore | | Posted: | Jul 23, 2021 12:10 | | Subject: | Can’t invoice buyer - Help | | Viewed: | 79 times | | Topic: | Technical Issues | |
| Hi
I am having an issue I have not had in the past. I have a buyer who appears to
have marked an order placed with me as paid, however I had not yet invoiced the
buyer. Now I cannot add a shipping cost to the order prior to sending an invoice.
I also cannot unmark the order as paid.
Has anyone had this issue in the past and if so I would appreciate any advice?
Thanks, Gary
|
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| Author: | BrickZoneStore | | Posted: | May 31, 2021 10:26 | | Subject: | Re: £1 Postage for all UK orders this weekend | | Viewed: | 24 times | | Topic: | Sales | |
| In Sales, BrickZoneStore writes:
| | Hi All
Until 31st May, any order shipping to the UK will pay only £1 postage.
Offer is available for any item available in my store, buy as much or as little
as you like and postage will be £1.
I don’t charge any other fees for packing, PayPal or anything else.
If you have any questions please let me know.
Kind regards
Gary
|
Hi All
Last day of offering £1 postage on all UK orders. Check out my store and take
advantage of only paying £1 postage irrespective of how much you purchase and
how much it weighs.
No other fees charged. Happy Bank Holiday!
Gary
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| Author: | BrickZoneStore | | Posted: | May 28, 2021 03:45 | | Subject: | £1 Postage for all UK orders this weekend | | Viewed: | 41 times | | Topic: | Sales | |
| Hi All
Until 31st May, any order shipping to the UK will pay only £1 postage.
Offer is available for any item available in my store, buy as much or as little
as you like and postage will be £1.
I don’t charge any other fees for packing, PayPal or anything else.
If you have any questions please let me know.
Kind regards
Gary
|
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| Author: | BrickZoneStore | | Posted: | Aug 9, 2020 16:31 | | Subject: | Catalog Help - Wooden Chess Board | | Viewed: | 78 times | | Topic: | Catalog | | Status: | Open | |
| Hi
I have had this in my collection for years and have finally got around to adding
to the catalog. Problem is I’m not really sure where it needs to go so hoping
for some help here.
Attached are a few photos of the wooden chess set. It was apparently a colleague
gift a few years ago but the majority of the information I could find was from
a YouTube video. It comes in a white box with Lego logo, the lego logo is also
on the front of the board. The whole thing is made from wood, the top of the
lid can be lifted to show the game board and the entire lid can be taken off
to show all the pieces etc.
I imagine this should go in the gear section, does anyone have any thoughts?
Thanks, Gary
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| Author: | BrickZoneStore | | Posted: | Mar 27, 2013 07:43 | | Subject: | Re: Expanding the VAT system | | Viewed: | 41 times | | Topic: | Suggestions | |
| In Suggestions, Nagyzee writes:
| | Would it be possible to expand the VAT system into something more intricate?
The current one can only handle one fixed VAT percentage as far as I know which
is problematic because there can be varying VAT rates and rules resulting in
a seller not having to pay the same amount of VAT on all of his/her goods.
Books are a good example for this, they have a reduced VAT rate in many countries.
And there are Lego books sold here so I imagine it's an actual problem for some.
Used goods are another good example causing probably even more problems. There
are special rules for the resale of used goods in many countries. For example
I don't have to pay VAT item by item on stuff I buy from private sellers (which
are thus legally used whether they are technically new or used) so there's no
VAT to be charged on EU buyers and no VAT to be deducted for non-EU ones.
I'd like to use the built in VAT feature for most of my stuff yet keep selling
used Lego, too. Will that be ever possible without some very cumbersome workarounds?
In essence what I'm asking for is the ability to specify more than 1 VAT rate
per store and then to have the ability to select the applicable VAT rate on an
item by item basis.
|
Do you really need to be part of the VAT system? What is the limit you can earn
before having to join the VAT system in you country? In the UK it is turnover
of £77000.
Gary
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