| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | mbryson1  | | Posted: | Apr 16, 2022 18:22 | | Subject: | Too many status options available to sellers | | Viewed: | 161 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| From the perspective of a very new buyer, there are too many status options available
to sellers.
In my situation, I instantly paid for an order. After a week, the seller updated
the order status from "paid" to "processing." As a result, I am unable to submit
a NSS complaint until 1 week after the seller updated the order status, even
though there has been no material change and the only action to date is my payment.
(And yes, I did reach out to the seller, but never received a response).
There is still 1 more day before the 2nd week expires, and the seller will have
the opportunity to use another of the many status options available to delay
the NSS complaint another week. I imagine this could continue and prohibit me
from ever initiating the NSS process.
My suggestion is that BrickLink change this functionality so that once an order
is "paid" a seller cannot update the status to earlier in the timeline. The
only options available after "paid" should be "packed" and "shipped." There
should be no reason for an order to be "processing," which indicates the seller
is creating an invoice, after the order has been paid.
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