Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | CE_Tanja  | | Posted: | Jan 6, 2022 13:45 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 54 times | | Topic: | Administrative | |
| Yes, and I am sorry that the conclusions made at the time were not communicated.
As things are, we are looking in to the needs and requirements in order to properly
assess and prioritize. We will keep you updated as we move along.
In Administrative, watch505 writes:
| | Tanya,
Thank you for your reply. I think the concern is the community was told this
issue was decided at a meeting and now it appears that bricklink is starting
over on a decision that was already made over a year ago:
Author: Admin_Russell
Posted: Jan 22, 2021 15:59
Subject: Re: US State sales tax - additional states
In Administrative, Admin_Russell writes:
Yes. We have determined this is a definite need for our customer base and we
are moving forward with it. The first step is to meet with our third-party service
who calculates the tax for us. Then we will need to set up a method of receiving
and retaining the exemption documents.
|
|
 |
| Author: | CE_Tanja | | Posted: | Jan 5, 2022 16:54 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 85 times | | Topic: | Administrative | |
| Dear all,
We are receiving a lot of sign ups for the meeting which is great! We are able
to have 1000 people in the session instead of the expected 350 so don't hesitate
to sign up if you haven't already done so.
We will be sharing a link with you no later than tomorrow 10am PST, should you
have signed up and not received a link by then, please let me know and I will
make sure to add you.
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 5, 2022 15:35 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 83 times | | Topic: | Administrative | |
| Hi Andrew,
That is an option, for now we are planning a focus group meeting this month on
the Tax exemption topic with a smaller select group of sellers, in this meeting
we will ensure that we (including our Tax team) understand the need in details.
After this, we will involve the sellers to get a better understanding of the
number of sellers this would benefit by explaining exactly what is required in
order to be tax exempt.
The reason for going about it this way is to ensure that if and when we decide
to implement this, we are able to proper prioritize this with other features
based on the impact of the sellers in general.
More info on this to follow.
In Administrative, watch505 writes:
| | Tanya,
Will there be a future session regarding business to business sales and tax exemption
in the USA?
Kind Regards,
Andrew
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 5, 2022 15:31 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 75 times | | Topic: | Administrative | |
| Dear Dreambuilder71,
Thank you for your kind words, I am afraid this has no impact n the shipping
cost.
In Administrative, dreambuilder71 writes:
| | Hi Tanja and congrats on your almost first year at BrickLink. 🤗
Will this talk help us ship overseas at a cheaper price?
From Canada to, let's say England (UK), a small package of figs at only 400
grams cost $60! And a small set at 700 grams is $80! That's with tracking
if the buyer uses PayPal!
So I've had to stop shipping overseas cause of high shipping prices no one
will pay! 😥
Best regards,
James
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 4, 2022 22:06 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 88 times | | Topic: | Administrative | |
| That is great to hear! Thank you.
In Administrative, Stellar writes:
| | Thanks for taking this approach, I will be there 
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
|
For easier conversion to EU sellers, that is Friday at 18:00 to 19:00 CET
time.
| |
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 4, 2022 22:05 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 102 times | | Topic: | Administrative | |
| Hi Paul,
Yes, we will share a link as soon as we can after the meeting to be on the
safe side, please share your email with me, that way you will have access to
the recording in the meeting chat as soon as it is done.
In Administrative, patpendlego writes:
| | In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
Great! I would like to see the recorded session. Will it be available shortly
after the life session?
Thank you,
Paul
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 4, 2022 17:25 | | Subject: | EU distance selling - Online session | | Viewed: | 512 times | | Topic: | Administrative | |
| Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
| Author: | CE_Tanja | | Posted: | Dec 31, 2021 21:50 | | Subject: | Re: Happy New year | | Viewed: | 54 times | | Topic: | General | |
| Happy New Year everyone!🤩
In General, Brickwilbo writes:
|
|
| Author: | CE_Tanja | | Posted: | Dec 21, 2021 20:44 | | Subject: | Re: Help Center - Reasons for suspension | | Viewed: | 81 times | | Topic: | Suggestions | |
| Thank you cosmicray and DVectored1,
Yes, let’s update the help page for this area (among others) asap, it is in progress
and we should be able to update this withon a couple of weeks.
In Suggestions, DVectored1 writes:
| | In Suggestions, cosmicray writes:
| | Please create a Help Center page that enumerates the reasons (as displayed on
the store front) for suspension, and helps sellers to determine what needs to
be addressed.
Some reasons are rather obvious, but others appear to be a generic suspension
(without any specificity). Please help to pull back the curtain so that sellers
can see what the problem is. It may be that the reason needs to be made more
explicit on the seller's dashboard.
thank you, Nita Rae
|
Based upon my own experience, the non-obvious reasons may include something particularly
uncommon, meriting an admin to actually sit down with you to explain the unique
circumstances that led to the suspension. The problem then however seems to be
resolving the issue because (for whatever reason) it seems to be either left
floating in a queue or passed around multiple admins, to which a situation that
probably could've been resolved in a matter of days or weeks ends up taking
an egregious amount of months. (I'd name names but I don't even know
who's still there or who left.) This could become upsetting if one admin
succinctly explained the problem AND solution, yet there has been no follow-through
despite your following their instructions.
I'd assume common situations are handled faster than uncommon situations,
but as of now I don't exactly have evidence to back this up.
|
|
|
| Author: | CE_Tanja | | Posted: | Dec 21, 2021 13:27 | | Subject: | Re: Issues with placing orders | | Viewed: | 98 times | | Topic: | Administrative | |
| Completely agree, we will make sure that this can be enabled in the future.
In Administrative, Poncke writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
Can you next time please communicate this directly via email to your members?
Posting only on a forum is not good enough. Thanks.
|
|
|
| Author: | CE_Tanja | | Posted: | Dec 21, 2021 13:22 | | Subject: | Re: Issues with placing orders | | Viewed: | 89 times | | Topic: | Administrative | |
| Thank you pineBRICKS, we appreciate the acknowledgement!
In Administrative, pineBRICKS writes:
| | Thanks Tanja and all others for getting this fixed quick!
I have no doubt the BL admins work really hard and with dedication. However it
seems they have way too much work on their hands. I just hope TLG understands
the importance of BL and gives you the (financial) recourses you need.
|
|
|
| Author: | CE_Tanja | | Posted: | Dec 21, 2021 13:21 | | Subject: | Re: EU Distance selling feature is now live! | | Viewed: | 83 times | | Topic: | Administrative | |
| You are welcome Sylvain
In Administrative, 1001bricks writes:
| | In Administrative, CE_Tanja writes:
| | We have enabled this for EU-EU transactions only at this point. We’re still working
on the feature to allow Non EU-EU transactions, this should be ready in the beginning
if January.
|
That's very fine for me, thank you!
And thanks for your support - and in particular - this weekend.
Sylvain
|
|
|
| Author: | CE_Tanja | | Posted: | Dec 18, 2021 19:29 | | Subject: | Re: EU Distance selling feature is now live! | | Viewed: | 82 times | | Topic: | Administrative | |
| We have enabled this for EU-EU transactions only at this point. We’re still working
on the feature to allow Non EU-EU transactions, this should be ready in the beginning
if January.
In Administrative, 1001bricks writes:
| | In Administrative, kaat writes:
| | In Administrative, kaat writes:
| | Thanks for the update! Good to hear its being worked on
|
Update from my side on "EU Distance selling feature":
it seems the issue where you could not disable the VAT checkbox, when an order
came in via the distance selling feature, is fixed. I can now disable/enable
the check boxes on all orders. This means B2B transactions work again So
more great news, yippie! Thanks!!
|
Wow! That must be Christmas!?
Other ones confirm?
|
|
|
| Author: | CE_Tanja | | Posted: | Dec 18, 2021 19:10 | | Subject: | Re: Issues with placing orders | | Viewed: | 93 times | | Topic: | Administrative | |
| I am happy to hear that, thank you for letting us know
In Administrative, Teup writes:
| | Thank you Tanja! Very pleased with the communication and quick solution after
the initial silence. My buyer's order just came in successfully
In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
In Administrative, CE_Tanja writes:
| | Dear all,
We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!
In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
|
|
|
|
|
| Author: | CE_Tanja | | Posted: | Dec 18, 2021 14:39 | | Subject: | Re: Issues with placing orders | | Viewed: | 90 times | | Topic: | Administrative | |
| Thank you for letting ud know that things are working!
In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
In Administrative, CE_Tanja writes:
| | Dear all,
We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!
In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
|
|
|
|
| Author: | CE_Tanja | | Posted: | Dec 18, 2021 13:02 | | Subject: | Re: Issues with placing orders | | Viewed: | 147 times | | Topic: | Administrative | |
| Dear all,
The issue has been fixed.
In Administrative, CE_Tanja writes:
| | Dear all,
We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!
In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
|
|
|
| Author: | CE_Tanja | | Posted: | Dec 18, 2021 10:04 | | Subject: | Re: Issues with placing orders | | Viewed: | 117 times | | Topic: | Administrative | |
| Dear all,
We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!
In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
|
|
| Author: | CE_Tanja | | Posted: | Dec 18, 2021 02:14 | | Subject: | Issues with placing orders | | Viewed: | 659 times | | Topic: | Administrative | |
| Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
|
| Author: | CE_Tanja | | Posted: | Dec 18, 2021 01:40 | | Subject: | Re: CANNOT PLACE ORDER CUSTOMER TOO | | Viewed: | 113 times | | Topic: | Technical Issues | |
| Dear all,
We are looking in to this, I will keep you updated!
In Technical Issues, Luxurybricks writes:
| | Hello!
Some customer notified me that they are not able to check out.
They always get the message "Technical Problem".
I tried it by myself on a store from a friend and it doesn't work.
It is not the first time we have these problems.
PLEASE CHECK IT OUT.
Sincerely,
Artur Alaverdyan
|
|
|
| Author: | CE_Tanja | | Posted: | Dec 15, 2021 13:29 | | Subject: | Re: EU Distance selling feature is now live! | | Viewed: | 95 times | | Topic: | Administrative | |
| Dear all,
A bit more update to share,
Based on the input we have received, we are currently implementing a solution
that will enable B2B transactions for EU customers which is expected to be completed
in early January.
B2B transactions for UK and US customers will follow while we review the proper
compliance needed.
In Administrative, CE_Tanja writes:
| | Dear all,
We are sorry for the lack of reply to this thread, we understand that this is
causing a lot of frustration and is leaving a lot of questions unanswered.
We are currently working with our Tax partners to make sure we provide proper
responses and guidance, unfortunately it is a complex matter and taking longer
than we had hoped for.
Once we are able to answer your questions we will share them in this thread.
We will also be inviting everyone to an online call in the beginning of January,
in this call we will elaborate on the issues raised and it will be possible to
ask further questions.
Thank you for your patience.
In Administrative, Admin_Russell writes:
| | Dear BrickLink Members,
We have released our Distance Selling feature for sellers who plan to or have
reached the EUR annual 10 000 distance sale of goods threshold. To see where
your current BrickLink sales totals are, you can download the order information
here:
https://www.bricklink.com/orderExcel.asp?orderType=received
To turn this feature on, navigate to your Store Settings page and enable distance
selling. You will be asked to enter your One Stop Shop (OSS) number:
https://ec.europa.eu/taxation_customs/business/vat/oss_en
or foreign VAT registration information and provide valid documentation. Once
enabled, the prices of your items will remain the same on your storefront, however
the VAT rate charged and collected will be changed to match the country’s rate
in which the buyer is located.
This has been implemented to comply with the new EU marketplace regulations.
For more information, please see the European Commission article on this topic
here:
https://ec.europa.eu/taxation_customs/business/vat/online-sellers_en
You can find additional guidance on the BrickLink EU Marketplace Changes Help
Page:
https://www.bricklink.com/help.asp?helpID=2517
This message will be sent via email to all sellers at the beginning of next week.
Please add any questions about this feature (along with any bug reports) to this
thread.
Thank you,
The BrickLink Team
|
|
|
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
